Rapid Eye. System Administrator Guide. Multi-Media Digital Video Recorder. Document V4 Rev A 03/10

(1)

Document 800-02953V4 – Rev A – 03/10

(2)

(3)

(4)

A 01/09 New preliminary document based on 800-02325 RevA.

V1 Rev A 05/09 Updated document with engineering and beta feedback and with latest software build. V2 Rev A 05/09 Document updated for the RE3 Phase 2 software release. Features such as simplex

(5)

Figures

Figure 1-1 Rapid Eye Multi-Media 9.0 Requirements to Setup . . . 26

Figure 1-2 Setuppad.exe Application Error . . . 27

Figure 1-3 Program Compatibility Assistant . . . 27

Figure 1-4 End-User License Agreement for Microsoft Software . . . 28

Figure 1-5 Microsoft ActiveX Control Pad Setup . . . 28

Figure 1-6 ActiveX Control Pad Setup Complete . . . 29

Figure 1-7 Restart Your Computer to Apply Changes . . . 29

Figure 1-8 Select Troubleshooting Option . . . 30

Figure 1-9 Program Compatibility Test Settings . . . 31

Figure 1-10 Program Compatibility Problems Noticed . . . . 31

Figure 1-11 Program Compatibility Version of Windows. . . . 32

Figure 2-1 Right-Clicking in the Right Pane . . . 35

Figure 2-2 Naming a Site . . . 35

Figure 2-3 LocalView Site Name . . . 36

Figure 2-4 Report of a Dynamic IP Assigned by DHCP. . . 37

Figure 3-1 Adding a Dial-Up Connection to a Site . . . 41

Figure 3-2 Setting-Up a Common Network Connection . . . 43

Figure 3-3 LocalView Network Settings: DHCP . . . 44

Figure 3-4 Inputting the Site Name from LocalView into a DHCP Connection . . . 44

Figure 3-5 Report of a Dynamic IP Assigned by DHCP to a Rapid Eye Unit . . . 45

Figure 3-6 DNS Setup in Microsoft Windows . . . 46

Figure 3-7 Connection Settings for NAT Use of an Internet Router . . . 47

Figure 3-8 Unit IP for Network Connection Using NAT . . . . 48

Figure 3-9 Using a Direct Connection to Operate a Multi-Media Unit . . . 48

Figure 3-10 Adding a Dial-Up Connection . . . 49

Figure 3-11 Dial-Up Connection . . . 49

Figure 3-12 Irregular Use of Area Codes . . . 50

Figure 3-13 List of Connections to a Site . . . 52

Figure 3-14 Transparently Connecting to a Rapid Eye Through a RAS Server . . . 53

Figure 3-15 RAS Server Telephone Number and PPP Information . . . 54

Figure 3-16 Connecting to a RAS Server Before Running View . . . 55

Figure 3-17 Site Tab Primary Connections Report . . . 56

Figure 3-18 Customizing an Alarm Station Telephone Number . . . 60

Figure 4-1 Multi-Media Unit Serial Number and Software Version . . . 63

(14)

Figure 4-3 Different Rules May Apply for DST in One Time Zone . . . 66

Figure 4-4 Manually Setting a Multi-Media Unit Clock . . . 68

Figure 4-5 Remote View Software Upgrade. . . 71

Figure 5-1 Video Tab . . . 75

Figure 5-2 Recording Tab with Six Cameras Recording . . . 78

Figure 5-3 Menu for Duplicating or for Restoring Recording Settings . . . 81

Figure 5-4 Estimating a Unit’s Video Archive . . . 83

Figure 5-5 Load on DSP Resources. . . 84

Figure 5-6 Automatic DSP Performance Maximization Window . . . 84

Figure 5-7 Configure Automatic Optomizations Command . . . 85

Figure 5-8 Enhanced Preview Window . . . 86

Figure 5-9 Identifying a Subject Using High or Moderate Resolution . . . 87

Figure 5-10 Using Low Resolution (160 x 120, NTSC) to Show Presence. . . 88

Figure 5-11 Camera Placement Can Be more Important than High Resolutions . . . 88

Figure 5-12 Resolution Gauge for Recordings Made With NTSC Cameras . . . 89

Figure 5-13 Resolution Gauge for Recordings Made With PAL Cameras . . . 90

Figure 5-14 Microsoft Windows Screen Area Settings . . . . 92

Figure 6-1 Assigning a PTZ Driver to a Port on the Multi-Media Unit . . . 96

Figure 6-2 A PTZ Camera Configuration Settings on the Video Tab . . . 97

Figure 6-3 Dartboard Control for PTZ Showing Command Feedback . . . 99

Figure 6-4 Changing the PTZ Control Mode . . . 99

Figure 6-5 Dragging the Mouse Pointer in a PTZ Camera Window . . . 100

Figure 6-6 Using PTZ Zonal Mode . . . 100

Figure 6-7 PTZ Dome with or without Auto-focus . . . 101

Figure 6-8 Programming a PTZ Preset . . . 102

Figure 6-9 Testing Presets on a PTZ Camera. . . 102

Figure 6-10 PTZ Camera: Behavior After Use . . . 103

Figure 6-11 Detail of PTZ Setup for the RapidDome Driver . . . 105

Figure 6-12 Right-Click Tour Programming Table Reveals Insert Option . . . 107

Figure 6-13 Location of the Program Vector Button . . . 108

Figure 6-14 Setting Up a Privacy Zone on a RapidDome PTZ Camera . . . 109

Figure 6-15 Communication Settings for Intellibus on the Serial Devices Tab . . . 110

Figure 6-16 Manage Files Dialog Box . . . 111

Figure 7-1 Continuous and Event Recording Settings . . . 115

Figure 7-2 Example of a Schedule Assigned to a Camera . . . 117

Figure 7-3 Customizing a Schedule. . . 119

Figure 7-4 Breakdown of an Hour into Fifteen-Minute Sections . . . 120

Figure 7-5 Specifying Holidays and Exceptions . . . 122

Figure 7-6 Rule with a Trigger, Response, and Schedule . . . 123

Figure 7-7 Customizing the Response for a Rule . . . 124

Figure 7-8 Status Icons for a Response Rule . . . 126

Figure 7-9 Motion Detection Configuration . . . 127

Figure 7-10 Motion Detection Mask . . . 128

Figure 7-11 Motion Detection Menu . . . 130

(15)

Figure 7-13 Calibration of Blind Tamper Detection . . . 132

Figure 7-14 Storage Estimator . . . 135

Figure 7-15 Statistics Tab Showing Storage Statistics . . . 140

Figure 8-1 Clear Storage Button on Statistics Tab . . . 141

Figure 8-2 Securing a Unit after Changing Passwords . . . 143

Figure 8-3 File Transfers to or from a Unit . . . 144

Figure 8-4 Downloading the System.log File from a Multi-Media Unit . . . 146

Figure 8-5 System Tab and Configuration Options . . . 147

Figure 8-6 Enabling the Fault Relay Changes the Output 6 Options . . . 149

Figure 8-7 Serial Devices Tab Showing Internal Port-Modem Data . . . 153

Figure 8-8 Monitor Out Tab, for a Unit’s Monitor Output 1 . . . 156

Figure 8-9 Some Devices Can Be Searched for Data Such as No Sale . . . 159

Figure 8-10 Cash Registers Connected to a Honeywell PIT . . . 161

Figure 8-11 A NetPIT Device on PORT 3 Showing Serial Interface Settings. . . 161

Figure 8-12 Expanded NetPIT Device on PORT 3, Showing Four POS Devices . . . 162

Figure 8-13 Audio Tab . . . 163

Figure 9-1 Changing User Management . . . 170

Figure 9-2 Adding a Night Operator Account . . . 172

Figure 9-3 Default User Account Rights and Site Access. . . 175

Figure 10-1 SQL-Server Login . . . 183

Figure 10-2 Securing a Unit . . . 185

Figure 10-3 System Password . . . 186

Figure 10-4 After Removing a System Password . . . 188

Figure 10-5 Use the LVP Utility when a Unit Replaces Another . . . 191

Figure 10-6 Example of Using LVP Utility to Reset System Password. . . 193

Figure 10-7 Summary of a User’s Rights on the Users Tab . . . 197

Figure 10-8 Setting an Account’s Session Time Limit . . . 201

Figure 10-9 Limiting an Account’s Access to Devices . . . 202

Figure 10-10 Identifying Camera Recording Status . . . 203

Figure 10-11 Four Sources of Events . . . 205

Figure 10-12 Alarms Are Entered into the Database after being Acknowledged . . . 207

Figure 10-13 Search for Events Window. . . 211

Figure 10-14 Denying Access and Updating Security for Sites . . . 214

Figure 11-1 Adding an Alarm Station . . . 219

Figure 11-2 Alarms Sent to an Alarm Station’s IP Address Over a Network . . . 221

Figure 11-3 Receiving Alarms from a Unit Over a WAN or the Internet . . . 222

Figure 11-4 Connecting Through a WAN to an Alarm Station on a LAN . . . 223

Figure 11-5 Multi-Media Unit Calls an Alarm Station to Report an Alarm . . . 224

Figure 11-6 Area Code Needed to Connect to a Multi-Media Alarm Station . . . 225

Figure 11-7 Connection for an Alarm Station Shown in Site Definition Window. . . 226

Figure 11-8 Customizing the Dial-Up to an Alarm Station in the Site’s Definition . . . 228

Figure 11-9 International Prefixes for Dial-Up in Rapid Eye Software . . . 231

Figure 11-10 Sending Alarms Through a RAS Server to an Alarm Station . . . 231

Figure 11-11 RAS Configuration for an Alarm Station . . . 232

(16)

Figure 12-1 Archival Tab of the Admin Application. . . 239

Figure 12-2 Add Archival Policy Window . . . 240

Figure 12-3 Browse for Archival Server Location. . . 240

Figure 12-4 Scheduled Archive Policy Setup . . . 241

Figure 12-5 Adding Sites to an Archival Policy . . . 242

Figure 12-6 List of Sites Associated with a Policy . . . 242

Figure 12-7 Updating a Site . . . 242

Figure 12-8 Filled In Archival Policy Window . . . 243

Figure 12-9 List of Archival Policies and Servers. . . 244

Figure 12-10 Archival Policy Properties . . . 245

Figure 12-11 Archiving Progress Bar . . . 245

Figure 12-12 Archival Server Tab of the Admin Application . . . 247

Figure 12-13 Add Archival Server Window . . . 247

Figure 12-14 Discovering Sites on an Archival Server. . . 248

Figure 12-15 Archival Playback Select Date and Time Window. . . 248

Figure 12-16 Select Streams for Archival Playback Window . . . 249

Figure 12-17 Archival Playback Options and Controls . . . 249

Figure 12-18 Options for the Admin Application. . . 250

Figure 12-19 Archiving Log Report . . . 251

Figure 12-20 Archival Log Filtering Options . . . 251

Figure 12-21 Archival Logs in the View Application . . . 252

Figure 13-1 Adding a Tour Name. . . 254

Figure 13-2 Default Amount of Time for a Tour of Each Unit. . . 255

Figure 13-3 Customizing the Duration of a Multi-Media Unit in a Tour . . . 256

Figure 14-1 Viewing the Alarm Log . . . 259

Figure 14-2 Filtering the Alarm Log. . . 261

Figure 15-1 Data Flow from Admin to View . . . 263

Figure 15-2 Specifying the Multi Database . . . 266

Figure 15-3 Admin Logon and Creating a Database . . . 267

Figure 15-4 Copying Multi Database Data to Another Database . . . 271

Figure 15-5 Options for Generating a MinAdmin Multi Database Template . . . 273

(17)

Tables

Table 1-1 Customer Information Checklist . . . 34

Table 3-1 Router Mappings for NAT Operation of Rapid Eye Units . . . 47

Table 3-2 IP Defaults Used by Multi-Media Units . . . 49

Table 3-3 Multiple Dial-Up Connections Decision Chart . . . . 51

Table 3-4 Automatic Connection Names For a Rapid Eye Site . . . 56

Table 4-1 Effect of Time Zone Setting on Display and Clips . . . 65

Table 4-2 Maintenance Reference Topics. . . 72

Table 4-3 Regular Maintenance Tasks . . . 73

Table 4-4 Maintenance Session Messages from a Unit. . . 73

Table 5-1 Frame Rate Values (Approximate IPS) for Multi-Media DSP Units. . . 80

Table 5-2 Event Recording Duty Cycle Cutoffs . . . 83

Table 5-3 Recording Resolutions for Multi-Media DSP (NTSC/PAL) . . . 90

Table 5-4 Recording Resolutions for Multi-Media LT (NTSC/PAL) . . . 90

Table 5-5 Display Properties for Optimal Video at Higher Resolutions . . . 91

Table 6-1 PTZ Drivers for Controllers and Domes . . . 98

Table 6-2 Position After PTZ Sessions Close . . . 104

Table 6-3 Intellibus Settings for ACUIX Domes . . . 110

Table 7-1 Status Icons for a Response Rule . . . 126

Table 7-2 Motion Detection Commands . . . 129

Table 7-3 Contrasting Motion Detection and Motion Search . . . 131

Table 7-4 Effect of the Number of Cameras on the Video Archive . . . 136

Table 7-5 Effect of Camera Scheduling on the Video Archive . . . 136

Table 7-6 Effect of Frame Rates on the Video Archive . . . 137

Table 7-7 Effect of Quality Settings on the Video Archive . . . 137

Table 7-8 Recording Resolution: Effect on Video Archive . . . 138

Table 7-9 Comparing the Available Storage for One Camera to Nine . . . 138

Table 7-10 Storage Statistics for a Multi-Media Unit . . . 139

Table 8-1 Rapid Eye Downloadable System Files and Settings . . . 145

Table 8-2 Default Network Communications Settings . . . 151

Table 8-3 System Tab Default Values . . . 151

Table 8-4 Default Modem and Dial-Up Communications Settings . . . 153

Table 8-5 Names of Temporary TCP/IP Addresses, for PPP . . . 154

Table 8-6 Inputs for External Control of Monitor Output 1 . . . 157

Table 8-7 Special Characters Available for a Search Rule . . . 160

(18)

Table 8-9 Stream Availability from One Unit . . . 165

Table 8-10 Camera Groups . . . 166

Table 9-1 ActivEye Tasks and Rights of a User Account . . . 176

Table 10-1 Security Priorities . . . 180

Table 10-2 System Password: Status . . . 187

Table 10-3 Maintenance Tasks and Rights of a User Account. . . 199

Table 10-4 Security Situations . . . 203

Table 10-5 Event Reference, by Source and Tab . . . 208

Table 10-6 Event: Default Settings for Log and Alarm . . . 209

Table 11-1 Defining a Connection to an Alarm Station. . . 220

Table 11-2 Connection Information for a Rapid Eye Site to an Alarm Station . . . 220

Table 11-3 Router Mappings: Example for Unit Callback to Alarm Stations . . . 224

Table 11-4 Matching Area Codes for Sites and Alarm Stations . . . 227

Table 14-1 Logged Data . . . 262

(19)

About This Document

This document introduces the Rapid Eye™ Multi-Media Digital Video Recorder. It covers how to install and operate the Rapid Eye Multi-Media Digital Video Recorder.

This document is intended for installers and system administrators.

Overview of Contents

This document contains the following chapters and appendixes:

• Chapter 1, The Administration of a Rapid Eye System, covers using a PC to operate Rapid Eye Units, using LocalView onsite, and installing Rapid Eye software. • Chapter 2, Adding a Site to the Multi Database, provides procedures for connecting

to a Rapid Eye unit.

• Chapter 3, Connecting to a Rapid Eye Unit, describes working with connections to a Rapid Eye unit.

• Chapter 4, Unit Configuration Basics, covers maintenance sessions to keep your Rapid Eye system in top condition.

• Chapter 5, Video Feed Setup, provides procedures for receiving video from cameras, customizing your video settings, and configuring event recording. • Chapter 6, Pan, Tilt, and Zoom (PTZ) Setup, describes programming connected PTZ

cameras.

• Chapter 7, Enhancing Video, provides procedures for configuring scheduling, event recording, motion detection, and tamper detection. It also covers how to use the Rapid Eye storage estimator.

• Chapter 8, Configuring Other Hardware, covers setting up and using peripheral hardware.

• Chapter 9, Managing User Accounts, provides procedures for creating user accounts, customizing user rights and security, and removing user accounts. • Chapter 10, Security for a Multi-Media System, describes how to secure a Rapid Eye

multi-media system.

• Chapter 11, Multi-Media Alarm Stations, covers the various ways of connecting to an alarm system and making an alarm station operational.

• Chapter 12, Archival Policies, describes using the Archival policy feature to archive data immediately or on a scheduled basis. Archival logs are also covered.

(20)

• Appendix A, End User License Agreement, contains the License Agreement for how Users may use the software.

Warranty and Service

Subject to the terms and conditions listed on the Product warranty, during the warranty period Honeywell will repair or replace, at its sole option, free of charge, any defective products returned prepaid.

In the event you have a problem with any Honeywell product, please call Customer Service at 1.800.796.CCTV for assistance or to request a Return Merchandise

Authorization (RMA) number.

Be sure to have the model number, serial number, and the nature of the problem available for the technical service representative.

Prior authorization must be obtained for all returns, exchanges, or credits. Items shipped

to Honeywell without a clearly identified Return Merchandise Authorization (RMA) number may be refused.

Typographical Conventions

This document uses the following typographical conventions:

Font What it represents Example

Helvetica Keys on the keyboard Press Ctrl+C

Lucida Values of editable fields that are mentioned in the body text of the document for reference purposes, but do not need to be entered as part of a procedure

The Time from field can be set to Hours:Minutes:Seconds.

Text strings displayed on the screen Syntax

The message Unauthorized displays. (object) entered

Swiss721 BT Bold

Words or characters that you must type. The word “enter” is used if you must type text and then press the Enter or Return key.

Enter the password.

Menu titles and other items you select Double-click Open from the File menu. Buttons you click to perform actions Click Exit to close the program. Italic Placeholders: words that vary depending on the situation user name

Cross-reference to external source Refer to the Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide.

(22)

(23)

The Administration of a Rapid Eye System

Start Here

Means of Configuring a Rapid Eye Unit

You have the option of configuring a Multi-Media DSP unit for CCTV use:

• Without using a personal computer (PC). By using LocalView, an interface that runs on the Multi-Media DSP unit, you can configure and operate a unit as needed. See

About Rapid Eye Active Alert Units and LocalView on page 24 for information on LocalView limitations when using an Active Alert unit.

• By using a PC running Honeywell Rapid Eye Admin and View software to operate Rapid Eye units and manage system administration.

• Using either.

Designated Personnel: a Multi SA from Your Organization

To carry out the setup and supervision of Honeywell Rapid Eye™ Multi-Media DSP units, your organization should designate a System Administrator (Multi SA) for your Rapid Eye CCTV system.

About Using a PC to Operate Rapid Eye Units

Using One Rapid Eye Unit, or Many at Once

Admin software is used to manage a central database (Multi db) of Rapid Eye Multi-Media DSP units. Older Rapid Eye units (Multi-Media and Multi models) are also supported. View software is used to further configure each of the Multi-Media DSP units for video, audio, POS devices, and so on. View software can connect to many Rapid Eye units at once for configuration, video (live and recorded), alarm sessions, and so on.

(24)

About Using LocalView Onsite

Interface for Operating One Rapid Eye Unit

Configuration made using LocalView applies only to the unit on which LocalView is running. For help using LocalView, the interface offers a context-sensitive Help system.

Network Connection

If a unit is inserted in a common network, LocalView may be needed to enter the unit’s IP address. To do so, a Quick Install wizard is available when using LocalView. For more information, refer to the Rapid Eye™ Multi-Media DSP Unit Quick Start Guide.

For Added Security

You have the option of preventing the unauthorized use of LocalView by using LocalView passwords to lock the interface.

About Rapid Eye Active Alert Units and LocalView

Availability of LocalView on V9 DVRs Offering Video Analytics

LocalView is now fully supported by Rapid Eye’s latest V9 software. Earlier V9 software cannot access full LocalView features; only network configuration is available. Visit

www.honeywellvideo.com/support/downloads/downloads_dvr.html to download the latest Rapid Eye software.

Availability of LocalView on V8.1 DVRs Offering Video Analytics

On Rapid Eye V8.1 units offering Video Analytics, LocalView can only be used to change the unit’s network settings. Use the Admin and View applications to monitor video and make all other configuration changes.

Using a PC to Install Rapid Eye Software

Rapid Eye Admin and View software has been tested for and works on the following Windows Operating Systems:

• Windows XP

• Windows 2003 Server®

(25)

If you install Admin and View software on a PC with another operating system (such as Windows Vista Home Edition) you may receive an error message asking you to download and install Microsoft ActiveX® Control Pad. To resolve this error, you can:

• Download and install Microsoft ActiveX Control Pad.

Go to http://msdn.microsoft.com/en-us/library/ms968493.aspx (this link will be shown on the Admin View Installation error message).

or

-• Install Microsoft Office

Note The Windows library file, FM20.dll, is required to run Admin and View software on your PC. This file is not re-distributable and therefore must be obtained by installing Microsoft ActiveX Control Pad or Microsoft Office. For details on the distribution and usage of FM20.dll, go to:

http://support.microsoft.com/kb/224305.

View Software Only (View Operators)

Personnel who operate Multi-Media DSP units to monitor video, respond to alarms, and make video clips only need View software on their PCs. Use the View CD-ROM to install the View application without the Admin application.

Admin and View Software (Multi SA)

The system administrator of your Rapid Eye system (Multi SA) needs access to Admin software and View software. Use the Admin CD-ROM that came with your unit to install both applications. If security is important to your organization, Honeywell recommends that the Admin CD-ROM be used only on your Multi SA’s PC.

Installing Rapid Eye Software on Windows 7

ActiveX Control Pad

If Rapid Eye Admin and View software is installed on a PC running Windows 7 that does not have the FM20.dll file in folders C:\Windows\System32 or C:\windows\SysWOW64 requires ActiveX Control Pad to be installed on the PC. ActiveX Control Pad will need to be installed before the Rapid Eye Installer will continue installing the Admin and View software (see

(26)

Note The Windows library file, FM20.dll, is required to run Admin and View software on your PC. This file is not re-distributable and therefore must be obtained by installing Microsoft ActiveX Control Pad or Microsoft Office. For details on the distribution and usage of FM20.dll, go to

http://support.microsoft.com/kb/224305.

Figure 1-1 Rapid Eye Multi-Media 9.0 Requirements to Setup

Installing ActiveX Control Pad

To install ActiveX Control Pad on a PC running Windows 7, follow the instructions below: 1. Click Links (see Figure 1-1).

2. Click the Http link given in the internet explorer to download the Setuppad.exe file to install ActiveX Control Pad.

3. Once the download is complete, run Setuppad.exe. Setuppad.exe is a win32 cabinet self-extractor file.

4. If a Yes/No dialog box appears, click Yes to continue the ActiveX Control Pad installation.

Caution The ActiveX Control Pad installation may fail here (see Figure 1-2). To solve the failure, see Application Error Workaround #1 on page 27,

(27)

Figure 1-2 Setuppad.exe Application Error

Application Error Workaround #1

If you encounter this failure, Windows 7 may give you the following options (see Figure 1-3): • Reinstall using recommended settings,

• This program installed correctly.

Figure 1-3 Program Compatibility Assistant

1. Click Option 1: Reinstalling using recommended settings. The installation will continue with the following steps.

2. If a Yes/No dialog box appears, click Yes to continue the ActiveX Control Pad installation.

(28)

Figure 1-4 End-User License Agreement for Microsoft Software

4. Click Continue (see Figure 1-5).

Figure 1-5 Microsoft ActiveX Control Pad Setup

5. If needed, change the installation directory by clicking Change Folder. Then click on the icon next to Complete to complete the installation of the ActiveX Control Pad (see

(29)

Figure 1-6 ActiveX Control Pad Setup Complete

6. Once the installation is complete, you will be prompted with a restart message (see

Figure 1-7).

Figure 1-7 Restart Your Computer to Apply Changes

7. It is recommended that you restart your PC. Click Restart Now.

Right-click on the downloaded Setuppad.exe file. Select Troubleshoot Compatibility from the list of options that appears. The Select troubleshooting option dialog box appears (see Figure 1-8).

(30)

Figure 1-8 Select Troubleshooting Option

Note Use Option A: Using Recommended Settings on page 30 or Option B: Using Troubleshoot Program on page 31 when selecting a troubleshooting option.

Option A: Using Recommended Settings

1. Click Try recommended settings (see Figure 1-8).

(31)

Figure 1-9 Program Compatibility Test Settings

3. Follow step 3 to step 7 of Application Error Workaround #1, on page 27. Option B: Using Troubleshoot Program

1. Click Troubleshoot program (see Figure 1-8).

(32)

3. Select either Windows XP (Service Pack 2) or Windows XP (Service Pack 3). Click

Next (see Figure 1-11).

Figure 1-11 Program Compatibility Version of Windows

4. The Windows compatibility mode (see Figure 1-9) may show Windows XP (Service Pack 2). Click Start the program to start the installation of ActiveX Control Pad.

5. Follow step 3 to step 7 of Application Error Workaround #1, on page 27.

1. Right-click on the downloaded Setuppad.exe file. Select Properties from the list of options that appears.

2. Select the Compatibility tab.

3. Select the first option, to choose Window XP (Service Pack 2) or Windows XP

(Service Pack 3). Click OK.

4. Now run the downloaded Setuppad.exe file.

5. Follow step 3 to step 7 of Application Error Workaround #1, on page 27.

Running Admin Software on First Use

The purpose of Admin software is to manage information in a Multi database (Multi db). On first use, to start Admin software:

1. Double-click the Admin icon ( ). The Rapid Eye Multi-Media Admin - Logon window appears.

(33)

3. Click OK.

Rapid Eye Central Database

A Rapid Eye central database (Multi db) contains information about:

• Each Rapid Eye site. Network and dial-up communication settings for each Multi-Media DSP unit. See Connecting to a Rapid Eye Unit on page 41. • Operator accounts. For Users of View software and Admin software, including

passwords to user accounts, see Managing User Accounts on page 167. • Rapid Eye alarm stations. PCs that receive alarms from Rapid Eye units. See

Multi-Media Alarm Stations on page 217.

• Site tours. Lists of sites in the tours and the time spent at each one. Site tours only work if your organization has two units or more. See Touring Many Sites on page 253.

Using View Software for Site Maintenance

After units are installed and a Multi db is created, the View application is used to run a

Maintenance Session. During a Maintenance Session, the following settings can be changed:

• Unit Time Zone and Clock. To identify recorded video, it is important to set a unit’s time zone and clock. See Unit Time Zone and Clock on page 64.

• Video. See Video Feed Setup on page 75.

• Site hardware. See Configuring Other Hardware on page 141.

For Questions

In-Depth Reference

Use the table of contents and index of this guide to locate the information that you need. This guide is also available in a PDF version while running Admin software, and can be viewed using Adobe Reader.

Configuration Malfunctions

For problems with camera positioning, wiring, and connecting to other hardware, see the

(34)

Caution The names of places and people, the internet protocol (IP) addresses, and other data are for illustration only and should be used only as guidelines when setting up a Multi system.

Calling Honeywell

Call Multi technical support for help with training or general problems. Please have the information listed in Table 1-1 ready when you call. For the Honeywell technical support number, see the back cover of this publication.

Table 1-1 Customer Information Checklist

Information About Your Rapid Eye Multi System See …

Microsoft Windows The version used on the PC running Admin (for example, Windows XP).

Connection type For a LAN connection, the Multi-Media unit’s IP address, and so on. If you are using a dial-up connection to the unit, include a list of communication tools used on the PC running Multi software (fax, AOL, CompuServe, the type of modem, the telephone number used, and so on).

Connecting to a Rapid Eye Unit on page 41.

Database Indicate whether SQL or Access is used for your Multi database.

Obtaining a Multi Database on page 264. Documentation If you could not find information about the problem in

the user guides.

System password If in use. System Password on

(35)

Adding a Site to the Multi Database

Use Admin software to add, update or delete a site from the Rapid Eye Multi database. A Rapid Eye site refers to one Rapid Eye unit.

Adding a Site

Figure 2-1 Right-Clicking in the Right Pane

1. Right-click the right-pane on the Sites tab of the Admin application.

2. Click Add on the menu that appears. The Add Site window appears (Figure 2-2). Figure 2-2 Naming a Site

3. Enter a name in the Site Name box. This name is used to identify a unit.

4. You have the option of adding a connection now or later. See Connecting to a Rapid Eye Unit on page 41.

5. Click Save and Close.

(36)

Icons and Alternate Command Access

Another Site Name

LocalView

In LocalView, the Site Name field shows the unit’s computer name (also known as the network name). In Admin software, the Site Name is not the same. It identifies a unit when using the View application.

Figure 2-3 LocalView Site Name

System Tab of a Maintenance Session

When using a connection on a DHCP-enabled network, the Site Name on the System tab of a Maintenance Session can differ from the Site Name in a site definition. The LocalView Site Name is used in this situation (see Dynamic Host Configuration Protocol, page 43).

Right-click an item to display a context-sensitive tool tip. Click to add an item.

Click to update an item. Click to delete an item.

For a list of keyboard shortcuts, use the Actions menu.

(37)

Figure 2-4 Report of a Dynamic IP Assigned by DHCP

Updating a Site

Double-click a site name. The Update Site dialog appears.

Renaming a Site

1. Enter a name in the Site Name box, as needed.

2. Click Save and Close. This updates the name of the Rapid Eye unit on the Sites tab in the View software.

Note For connections using DHCP, a different site name is shown on the System tab of a Maintenance Session. Do not change that site name; it serves a different purpose. See Dynamic Host Configuration Protocol, page 43.

Deleting a Site

Deleting a site in the Multi central database has no effect on the Rapid Eye unit. The unit continues to record video, send alarms, and so on.

(38)

1. If a system password is not in use, skip to step 2. If a system password is being used, remove it before deleting the site; see Removing a System Password on page 188. 2. Right-click a site name. A menu appears.

3. Click Delete. 4. Confirm the deletion.

Note An operator who deletes a site by mistake needs to re-enter that site’s information (see Adding a Site on page 35). If a system password has been applied to a Rapid Eye unit and that site is deleted by mistake, you need LVP (see Last Valid Password on page 192).

Physical Removal of a Site

To physically disconnect a Rapid Eye unit from its means of communications, refer to the

Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide.

Other Site-Related Functions

Cameras displays an empty list when adding a site after running a Maintenance Session, using View software, Cameras lists the names of the cameras connected to the unit.

LVP. The last valid password utility is used only for replacement units, or for sites that are

mistakenly deleted while a system password is in use.

Caution Do not click LVP. Uninformed use of the LVP utility can make a unit unusable. See Last Valid Password on page 192.

Change toggles user management. See User Management on page 169. To set up a connection, see Connecting to a Rapid Eye Unit on page 41.

(39)

Grouping Sites in a Folder

Grouping sites is optional. Use folders to group sites in an Admin database.

Creating a New Folder with Rapid Eye Admin Application

1. Using Admin, select the site tree on the Sites tab. The button replaces .

2. Click .

3. Enter a name for the new folder. 4. Save the name by pressing Enter.

Assigning a Site to a Folder

Using the mouse, drag a site icon and drop it on a folder. When the mouse button is released, the folder into which the site was dropped is opened. A site can be moved to another folder, but cannot be copied.

To assign many sites at once, press Ctrl while selecting sites, and then drag the group of sites to a folder.

Renaming a Folder

1. Right-click a folder. A menu appears. 2. Click Update.

3. Enter a name, as needed. 4. Press Enter.

Deleting a Folder

(40)

Grouping Folders

(41)

Connecting to a Rapid Eye Unit

Working with Connections

Coordinating with the Installer

If a connection was set up by the installer and you are accessing the Multi db created by the installer, the connection will be listed under Connections to the Site (see Figure 3-1). One connection, or many, can be setup; for example, to operate a unit through a network, and by local dial-up.

Using Admin Software

Admin software is used to set up, or modify, a connection to a Rapid Eye unit. Figure 3-1

shows how to add a connection. Add a connection while Updating a Site, page 37, or while Adding a Site, page 35. A connection is made using the View software.

(42)

Setting Up a Connection

• For a network connection, see Common Network on page 43.

For connections through routers, some TCP ports need to remain open in your organization’s firewall for connections to Rapid Eye units. Refer to the Firewall Reference in the Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide. • For a Dial-Up Connection, see page 49.

Access to Commands

Right-clicking an item displays a context-sensitive tool tip.

To update an item, select it and click . For example, to make changes to a connection, while Adding a Site, page 35, or Updating a Site, page 37, double-click the connection name. The Update Connection window appears.

To delete an item, select it and click .

Using LocalView to Modify the IP Address of a Rapid Eye Unit

Before setting-up a network connection for remote PCs, the simplest way to change a unit’s IP address or to enable DHCP is to use LocalView to access the unit’s network settings. Do so by using LocalView to either:

• Access the network settings of the DVR. See the Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide.

• Use the Quick Setup Wizard. Refer to the Rapid Eye™ Multi-Media DSP Unit Quick Start Guide.

Note For dial-up connections, LocalView is not needed.

Note Rapid Eye units offering Video Analytics that run V8.1 or older V9 software can ONLY use LocalView to configure network settings. LocalView is now fully supported by Rapid Eye’s latest V9 software. Download the latest software at

www.honeywellvideo.com/support/downloads/downloads_dvr.html.

Testing a Connection

(43)

Common Network

Use a common network connection on a network without DHCP. For DHCP, see Dynamic Host Configuration Protocol on page 43.

Figure 3-2 Setting-Up a Common Network Connection

While Working with Connections (page 41):

1. In the Add Connection window, click Use Existing Network Connection (see

Figure 3-2).

2. In the IP Address field, enter the static IP address that was assigned to the unit by your network administrator or installer.

3. You have the option of entering a Connection Name, to rename the connection. 4. Click Save and Close. For a report, see Connection Report on page 56.

Note To set Network Settings using LocalView, ensure that no one is running a remote Maintenance Session on the unit.

Rapid Eye Active Alert units that run V8.1 or older V9 software can ONLY access network settings on LocalView. Rapid Eye DVRs with the latest V9 software have full LocalView access. Download the latest software at

www.honeywellvideo.com/support/downloads/downloads_dvr.html.

Dynamic Host Configuration Protocol

Use of DHCP with DNS is assumed. For DHCP without DNS, see page 44. 1. Use LocalView to enable DHCP on the Rapid Eye unit. See Figure 3-3.

By default, the Site Name in LocalView shows REM[hyphen][unit serial number] and includes the leading zeroes. The unit serial number of the Rapid Eye unit is also printed on a sticker affixed to the unit.

(44)

You have the option of changing the Site Name. If you do so, make a note of the new site name, for use in step 4 of this procedure.

Figure 3-3 LocalView Network Settings: DHCP

Note In LocalView, the Site Name field shows what can also be called a unit’s computer name or network name in the Admin software. The Site Name assigned in Admin is a label to identify a unit when using the View application.

2. Click Refresh. Using the Admin software, start Working with Connections, page 41. 3. In the Add Connection window, select Use Existing Network Connection (see

Figure 3-4).

4. In the IP Address field, enter the site name used in LocalView, as indicated in step 1

of this procedure.

5. You have the option of changing the connection name ([site name] -> Network), to indicate the use of a dynamic IP Address, by entering the Connection Name. For example, Figure 3-4 shows that DHCP was added.

6. Click Save and Close. For a report, see Connection Report on page 56.

Figure 3-4 Inputting the Site Name from LocalView into a DHCP Connection

Dynamic Host Configuration Protocol Without DNS

While Working with Connections, page 41:

(45)

1. Use LocalView to enable DHCP on the Rapid Eye unit (see Figure 3-3). The Site Name is not used in this type of connection.

2. Click Refresh.

3. Make a note of the IP Address assigned by DHCP to the unit. The IP Address is needed for use in step 4 and step 5 of this procedure.

4. Using Admin, add a connection as you would for a Common Network, page 43. In the

IP Address field, enter the IP Address used in LocalView, obtained in step 3. 5. Contact the administrator of your network to reserve the IP address obtained in

step 3. DHCP can change an address if it is not reserved, compromising future attempts to connect to the unit.

DHCP Reference

Timeout on Network without DHCP

If DHCP is unavailable on your network, a unit’s request for DHCP services times-out after two minutes.

DNS Registration

The DNS registration of DHCP leases is made with the DNS specified by the DHCP server, and network card properties. Contact your organization’s Network administrator to obtain the proper primary DNS entry for your local client if the name is not resolved.

Leased IP Address

To see the IP address that DHCP leased to the unit, use View to run a Maintenance Session, and then click the System tab. See Figure 3-5.

Figure 3-5 Report of a Dynamic IP Assigned by DHCP to a Rapid Eye Unit

(46)

Note Changing a unit’s Use DHCP or Site Name while operating a unit locks out remote operators using the network connection to the unit until a new working connection definition is made.

Configuring DNS in DHCP, Using Microsoft Server 2000 (or 2003) 1. Using Microsoft Windows, use the DHCP MMC.

2. Open the local DHCP Server Properties window (see Figure 3-6).

3. On the DNS (Dynamic Network Service) tab, select Always update DNS. 4. Select Enable updates for DNS clients that do not support dynamic update. 5. Restart the DHCP service.

Figure 3-6 DNS Setup in Microsoft Windows

Using an Internet Router for Network Address Translation

Step 1: Use a Router’s Mappings in a Rapid Eye Connection

While Working with Connections, page 41:

1. Obtain the outside IP address of the internet router from the network administrator or from the installer.

2. In the [Add/Update] Connection window, select Use Existing Network Connection. 3. In the IP Address field, enter the internet router’s outside IP address (see Figure 3-7). 4. Enable Use Network Address Translation.

(47)

6. You have the option of indicating that the connection is to a router, rather than a unit, by entering the Connection Name.

7. Click Save and Close. For a report, see Connection Report on page 56. Figure 3-7 Connection Settings for NAT Use of an Internet Router

TM READY ALARM HDD TM READY ALARM HDD WAN Rapid Eye unit #1 Rapid Eye unit #2 Values for the

routing map, in the router, for unit #2. Assign the router’s

outside IP to the IP

Address of the

connection.

Use the router’s inside IP for the Gateway of each unit.

PC running Admin and View

Table 3-1 Router Mappings for NAT Operation of Rapid Eye Units Router: Outside IPa Router: Source Portsa Destination Ports (constant)b

Rapid Eye Unit IPa

for Rapid Eye unit #1 on Rapid Eye unit #1 Use the router IP in the

connection’s IP Address

Set to Session value, in the connection, 49,100a

-> Use the constant value for Rapid Eye: 10,000

192.168.101.11c Set to Maintenanced value, 49,101 -> 10,001 192.168.101.11 Set to FTPd value, 49,102 -> 21 192.168.101.11

for Rapid Eye unit #2 on Rapid Eye unit #2 Use the router IP in the

connection’s IP Address

Set to Session value, in the connection, 49,200a

-> Map to Rapid Eye constant value: 10,000 192.168.101.12 Set to Maintenanced value, 49,201 -> 10,001 192.168.101.12c Set to FTPd value, 49,202 -> 21 192.168.101.12

a_{The values for IP addresses and ports depend on system administrator of the remote LAN.} b_{All Rapid Eye units have the same port values, and these cannot be changed.}

c_{Each unit needs a unique IP Address.}

d_{The Rapid Eye Multi Admin may need to indicate to the system administrator of the remote LAN that the}

(48)

Step 2: Match a Unit Gateway to the Internet Router Inside IP

Change the IP Address of a unit onsite, using LocalView. Set the IP gateway on the Rapid Eye unit to the inside IP of an internet router. Use the View software to see a Rapid Eye unit’s IP remotely by running a Maintenance Session and clicking the System tab.

Figure 3-8 Unit IP for Network Connection Using NAT

Note Do not change a unit IP address or IP gateway while operating a unit connected using NAT; this locks out remote operators using that network connection to the unit until the change is mapped in the internet router.

Direct Connection to a Standalone PC

A standalone PC—running Admin and View software—is connected to one unit, by using a network crossover cable.

Figure 3-9 Using a Direct Connection to Operate a Multi-Media Unit

1. Using Microsoft Windows, set the IP Address on the PC’s network card to an address on the same subnet as the Rapid Eye unit (as shown in Table 3-2). To change a PC’s IP address, see your Microsoft Windows documentation.

2. Using the Admin software, add a connection as for a Common Network (page 43).

TM READY ALARM HDD A unit’s IP address on a remote LAN

The router’s inside IP is used for the Rapid Eye unit’s Gateway

Network crossover cable

PC running Admin and View Rapid Eye