Document 800-02953V4 – Rev A – 03/10
A 01/09 New preliminary document based on 800-02325 RevA.
V1 Rev A 05/09 Updated document with engineering and beta feedback and with latest software build. V2 Rev A 05/09 Document updated for the RE3 Phase 2 software release. Features such as simplex
About This Document . . . 19
Overview of Contents. . . 19
Warranty and Service. . . 20
Related Documents . . . 20
Typographical Conventions . . . 21
1 The Administration of a Rapid Eye System . . . 23
Start Here . . . . 23
About Using a PC to Operate Rapid Eye Units. . . . 23
About Using LocalView Onsite . . . . 24
About Rapid Eye Active Alert Units and LocalView . . . . 24
Using a PC to Install Rapid Eye Software . . . . 24
View Software Only (View Operators) . . . . 25
Admin and View Software (Multi SA) . . . . 25
Installing Rapid Eye Software on Windows 7 . . . . 25
Running Admin Software on First Use . . . . 32
Using View Software for Site Maintenance . . . . 33
For Questions. . . . 33
2 Adding a Site to the Multi Database . . . 35
Adding a Site . . . . 35
Icons and Alternate Command Access . . . . 36
Another Site Name . . . . 36
Updating a Site . . . . 37
Renaming a Site . . . . 37
Deleting a Site . . . . 37
Physical Removal of a Site . . . . 38
Other Site-Related Functions. . . . 38
Grouping Sites in a Folder . . . . 39
Creating a New Folder with Rapid Eye Admin Application . . . . 39
Assigning a Site to a Folder . . . . 39
Renaming a Folder . . . . 39
Deleting a Folder . . . . 39
Grouping Folders . . . . 40
3 Connecting to a Rapid Eye Unit . . . 41
Working with Connections . . . . 41
Setting Up a Connection . . . . 42
Using LocalView to Modify the IP Address of a Rapid Eye Unit . . . . 42
Testing a Connection . . . . 42
Common Network . . . . 43
Dynamic Host Configuration Protocol . . . . 43
Dynamic Host Configuration Protocol Without DNS . . . . 44
DHCP Reference . . . . 45
Direct Connection to a Standalone PC. . . . 48
Dial-Up Connection. . . . 49
Irregular Use of Area Codes . . . . 50
Forcing a Long-Distance Dial-Up Call Using a Local Area Code . . . . 50
Forcing a Local Dial-Up Call Across Area Codes . . . . 50
Dial-Up Technical Note . . . . 51
Offering Many Dial-Up Connections to the Same Unit . . . . 51
Many Connections to a Unit . . . . 52
RAS Server . . . . 53
Planning to Connect to One Unit at a Time . . . . 53
Setting a Connection to a RAS Server . . . . 54
Using a RAS Server Before Connecting to Units . . . . 55
Connection Report . . . . 56
Changing the Primary Connection . . . . 57
Addressing Alarms to an Alarm Station . . . . 57
Sequencing Site Alarm Stations . . . . 57
Quickly Assigning a Site to Many Alarm Stations . . . . 58
Setting a Site to Not Report Alarms to a Specific Station . . . . 58
Customizing a Dial-Up Connection to an Alarm Station . . . . 59
Customizing the Dial-Up Connection to an Alarm Station . . . . 59
Cancelling the Customization of a Telephone Number . . . . 60
4 Unit Configuration Basics . . . 61
Maintenance Session. . . . 61
Starting a Maintenance Session . . . . 61
Support for Older Unit Models . . . . 62
Making a Site Operational . . . . 63
Unit Time Zone and Clock . . . . 64
Setting the Time Zone of a Multi-Media Unit . . . . 65
Conflicting Time Zones . . . . 66
Setting the Clock Automatically with SNTP . . . . 66
Setting the System Clock Manually . . . . 67
Adjusting the Clock on a PC Running Rapid Eye Software . . . . 67
Using a PC Clock to Set a Unit Clock Manually . . . . 67
Adjusting the Time on an Operational Unit. . . . 68
Correcting the Clock . . . . 69
Securing a Site . . . . 69
Rebooting a Unit . . . . 70
Remote View Software Upgrade . . . . 70
Maintenance Reference . . . . 71
Ending Maintenance . . . . 71
Using Apply . . . . 72
Maintenance Topics . . . . 72
Maintenance Tasks . . . . 73
Feedback Box Reference . . . . 73
5 Video Feed Setup . . . 75
Cameras . . . . 75
Renaming a Camera . . . . 75
Adjusting a Video Feed . . . . 76
Re-Enabling a Camera Feed . . . . 76
Re-Enabling All Newly Connected and Powered Cameras . . . . 76
Disabling a Camera . . . . 76
Resolution of Live Video in View Software . . . . 77
Other Video Settings . . . . 77
Recording Video with Continuous Recording Settings . . . . 78
Enabling the Recording of a Video Feed . . . . 78
Customizing Settings for Recorded Video . . . . 79
Frame Rate Setting . . . . 80
Quality Setting . . . . 81
Duplicating Settings . . . . 81
Continuous Recording and Event Recording . . . . 82
Estimating Storage Capacity . . . . 82
Optimizing Recorded Video . . . . 83
Automatic Maximization of DSP Performance . . . . 83
Making Optimized Resolution and Frame Rate Settings. . . . 84
The Enhanced Preview of Resolution . . . . 85
Resolution Tips . . . . 86
Comparing the Resolutions of Recorded Video . . . . 87
Security and Presence . . . . 87
Camera Tips for Visual Identification . . . . 88
Resolution Gauge for Retrieval Session . . . . 89
Recorded Video Resolution Reference. . . . 90
Monitor Settings to Customize Windows for a PC . . . . 91
PC Monitor Refresh Rate . . . . 92
Microsoft Dual View Using Two Monitors . . . . 92
Larger Monitors and Microsoft Windows . . . . 92
Environmental Interference for Video Feeds . . . . 93
Physical Compromise . . . . 93
6 Pan, Tilt, and Zoom (PTZ) Setup . . . 95
Serial Device Settings for PTZ . . . . 95
Assigning and Configuring a New PTZ Device. . . . 95
Video Tab Settings for PTZ . . . . 96
Enabling a PTZ Camera . . . . 97
Using a PTZ Camera . . . . 98
Displaying the PTZ Dartboard Control . . . . 98
Using the Dartboard Control . . . . 99
Toggling Between Zonal Mode and Pull Mode . . . . 99
Pulling the Rubber-Band . . . 100
Using Zonal Mode . . . 100
Programming a PTZ Dome . . . 101
Configuring a Preset on a PTZ Camera . . . 101
Testing a Preset . . . 102
Behavior of PTZ After a Session Closes . . . 103
Support for RapidDome PTZ Features . . . 105
RapidDome PTZ Tours . . . 105
RapidDome Mimic Tour . . . . 106
Testing a Mimic Tour on a RapidDome Camera . . . 106
RapidDome Preset Tour . . . 107
Setting Up a Tour of Presets on a RapidDome Camera . . . 107
Testing a Preset Tour on a RapidDome Camera. . . 108
Privacy Zones for RapidDome . . . 109
Setting a Privacy Zone . . . 109
Using ACUIX Domes . . . 109
Configuring the Intellibus Device for a Rapid Eye Unit. . . 109
Configuring an ACUIX Dome for PTZ Use . . . 110
Discovering ACUIX Domes . . . 111
Backing Up an ACUIX Configuration File to a PC . . . 111
Downloading a Configuration File to an ACUIX Dome . . . 112
Identifying the Model of the ACUIX Dome . . . 112
Upgrading the Firmware of an ACUIX Dome. . . 113
7 Enhancing Video . . . .115
Event Recording Configuration. . . 115
Using Higher Settings for Video Recorded During an Event. . . 115
Using the Boost Button for Event Recording . . . 116
Automatically Recording Events of Interest . . . 117
Scheduling Configuration . . . 117
Using a Schedule . . . 118
Adding a Schedule . . . 119
Customizing a Schedule . . . 119
Assigning a Schedule to a Camera or Group of Cameras . . . 120
Using a 15-Minute Increment in a Schedule . . . 120
Renaming a Schedule . . . 120
Deleting a Schedule . . . 121
Alarms and Scheduling . . . 121
Notes on Holidays and Exceptions. . . 122
Adding Holidays and Exceptions . . . 122
Scheduling a Response to an Event of Interest . . . 123
Triggers and Events of Interest . . . . 124
Displaying the Response Panel Used for Making Rules . . . 124
Checklist for Setting a Rule in the Response Schedule . . . 124
Renaming a Rule . . . 125
Rule Status Icons . . . 125
Managing the Response to a Rule . . . 126
Assigning a Schedule to a Response Rule. . . 126
Disabling a Response Rule . . . . 127
Motion Detection . . . 127
Configuring Motion Detection . . . . 127
Customizing Motion Detection with Masking. . . 128
Masking an Area of the Video Feed . . . 128
Masking Part of a Video Feed from Motion Detection . . . 128
False Positives . . . 129
Customizing Detection Scheduling. . . 129
Motion Detection Reference . . . . 129
Motion Search . . . 130
Tamper Detection. . . 131
Configuring Tamper Detection . . . 132
Calibrating of Tamper Detection . . . 132
Scene Changed Tamper Detection . . . 133
Calculating the Length of the Video Archive . . . 134
Rapid Eye Storage Estimator . . . . 134
Number of Cameras and Audio . . . 136
Frame Rate for Continuous Recording . . . 137
Quality. . . 137
Resolution. . . 138
Using Higher Values When Recording Video . . . 138
Obtaining Unit Statistics . . . 139
Multi-Media Unit Storage Statistics . . . 140
8 Configuring Other Hardware . . . .141
Working with Storage. . . 141
Clearing Storage . . . 141
Preventing Users from Clearing Storage . . . 142
Tracing the Clearing of Storage . . . . 143
Updating Security on a Multi-Media Unit. . . 143
System Files . . . 144
System Files and Associated Rapid Eye Settings . . . 145
Downloading a File from a Multi-Media Unit . . . 145
Uploading a File to a Multi-Media Unit . . . 146
System Tab in a Maintenance Session . . . 147
Logging System Messages. . . 148
Making the Fault Relay Operational . . . 148
Camera Signal Format . . . 149
Enabling or Disabling Local Monitoring . . . 149
Setting a Bandwidth Throughput Option . . . 149
LAN/WAN Communications . . . 150
Changing Network Settings on a Unit . . . 150
Changing the Maximum Network Data Rate . . . 151
TCP Ports . . . 151
Default System Values for a Multi-Media Unit . . . 151
Setting Up a Modem Serial Device. . . 152
Viewing and Changing Modem Settings . . . 153
PPP IP Settings Reserved for Modem Connection. . . 154
Setting an External Modem . . . . 154
PTZ Serial Device. . . 154
Assigning and Setting a PTZ Device . . . 155
Hardware Report . . . 155
Using Monitor Output 1 as a Public Display Monitor . . . . 155
External Hardware Control of a Public Display Monitor . . . 156
Using LocalView as an Additional Public Display Monitor . . . 157
Customer Data and Customer Device Events . . . 157
Adding a Customer Device that Sends Data to a Unit . . . 158
Adding an Event Rule for a Data Recording Device . . . 159
Reference for Searching Rules and Regular Expressions . . . 160
NetPIT and PIT Devices. . . 161
Multi Audio . . . 162
Audio Hardware. . . 162
Using Multi Audio . . . 163
Audio Interference . . . 163
Using Audio with LocalView . . . . 164
Enabling Audio for Onsite Use by LocalView . . . 164
Eagle Audio . . . 164
Multiple Operators Connecting to One Unit . . . 165
Sessions . . . 165
Streams . . . 165
Live Video . . . 166
One Operator Connecting to Multiple Units . . . 166
9 Managing User Accounts . . . .167
Key Facts . . . 167
Before Creating User Accounts. . . 167
Default User. . . 168
User Management . . . 169
Local User Management . . . . 169
Central User Management . . . . 170
Setting a Unit to Central User Management . . . 170
Using Admin and View to Create a User Account . . . . 171
Language . . . 172
Grouping Accounts . . . 173
Basing Account Rights on Another User . . . 173
Updating an Account . . . 173
Creating an Account in LocalView . . . 174
Updating an Account in LocalView . . . 174
Granting More or Less Rights to an Account . . . 175
Customizing the Rights in an Account . . . 175
Right to Use ActivEye, by Honeywell Video Analytics . . . 176
User Rights and Security . . . 177
Denying Access . . . 177
Removing a User Account . . . 178
10 Security for a Multi-Media System . . . .179
Security Overview . . . 179
Securing the Multi System . . . 179
Security Priorities . . . 180
Limiting the Use of Admin . . . 180
Limiting Access to Admin Documentation . . . 181
Password Guidelines . . . 181
Passwords . . . 181
Multi Database Security . . . 182
SQL-Server Option . . . 183
SQL-Server Logon Reserved for Multi Operators . . . 183
System Password . . . 184
Road Map to Setting the System Password . . . 184
Changing the System Password Using Admin. . . 186
Changing the System Password on Each Multi-Media Unit . . . 186
Updating Users on System Password Changes . . . 187
Status Report . . . 187
Removing a System Password . . . 188
Remove Password from All Units. . . 188
Remove Password from One of Many Units . . . 189
System Password Extras . . . 190
Replacing a Unit . . . 191
Replacing a Unit when a System Password Is Enabled . . . 191
Last Valid Password . . . 192
If a Used Unit Comes from Another Multi System . . . 193
Re-Entering a Site Definition for a Unit with a System Password . . . 194
Checking if the Correct System Password Was Entered . . . 194
User Password . . . 194
Administrator Password . . . 195
Setting the Administrator Account’s Password. . . 195
Rights of User Accounts . . . 196
Checking Rights Granted and Accessible Sites . . . 197
Right to Use Admin . . . 198
Granting Access to Admin . . . . 198
Right to Use Maintenance . . . 198
Right to Use View . . . 200
Right to Access a Site . . . 200
Defining the Sites that Can Be Accessed . . . 200
Limiting the Time that a Unit Can Be Used . . . 201
Limiting the Use of Cameras and Other Devices by Partitioning . . . 201
High-Security Considerations . . . . 202
Events Defined . . . 205
Setting an Event to Trigger an Alarm or To Be Logged . . . 206
Setting an Alarm . . . 206
Setting an Event to Report an Alarm . . . 207
Logging an Event . . . 208
Event Reference . . . 208
Tracing Events . . . 210
Using an Event Session to Search the Event Log . . . 210
Working with Search Results . . . . 211
System Failure . . . 212
A Multi-Media Alarm Station . . . 212
Setting Response Priority for Alarm Notification . . . 212
PPP Connectivity . . . 213
Denying Access . . . 213
Denying Access to a User of Your Multi System . . . 214
Stopping a Session on a Networked Multi-Media Unit . . . 215
11 Multi-Media Alarm Stations . . . .217
Overview . . . 217
Checklist to Configure a Multi-Media Alarm Station . . . 217
Alarm Station Operator Requirements . . . 218
System Administrator Requirements . . . 218
Adding an Alarm Station Name and Reports . . . 218
Identifying and Defining a Connection . . . 219
Point-to-Point Protocol (PPP) Fields in an Alarm Station’s Definition . . . 220
Network Connection to an Alarm Station . . . 221
Setting Up a Network Connection to an Alarm Station . . . 222
Network Address Translation for Alarm Stations . . . 222
Using Admin to Prepare a Multi-Media Unit for NAT . . . 223
Dial-Up Connection to an Alarm Station . . . 224
Preparing a Dial-Up Connection to an Alarm Station . . . 224
Setting Up a Dial-Up Connection to an Alarm Station . . . 225
Entering Area Codes in Site and Alarm Station Definitions . . . 226
Customizing a Dial-Up Connection to an Alarm Station . . . 227
Using a Local Call Across Area Codes . . . 228
Using Toll-Free Numbers . . . 228
Using a Long Distance Call in One Area Code. . . 229
Delaying the Speed of Dialing . . . . 229
Telephone Exchange . . . 229
Delaying the Extension Suffix. . . 230
International Dial-Up . . . 230
Changing Long-Distance Prefixes . . . 230
RAS Connection to an Alarm Station. . . 231
Setting Up a Connection to a RAS Server . . . 232
Making an Alarm Station Operational . . . 233
Using More Than One Alarm Station Definition . . . 234
Creating Extra Alarm Station Definitions for the Same PC . . . 234
Disconnecting When Alarms Are in Progress . . . 234
Setting Up an Alarm Station for Alarm Callback . . . 235
Overview of Automatic Clip Creation and Rearm Features . . . 235
Setting Up Automatic Clip Creation . . . 235
Setting Up the Automatic Rearm Alarms Feature . . . 236
Removing an Alarm Station . . . 237
Disabling/Enabling the Dial-Up Server . . . 237
Alarms from a De-Listed or Unregistered Unit . . . 237
Tracing a Unit Sending an Alarm . . . 238
Stopping a Site from Reporting to a Specific Alarm Station . . . 238
12 Archival Policies . . . .239
Configuring an Archival Policy . . . 239
Using the Archival Policy . . . 244
Storing Archived Data . . . 246
Playing Back Archived Data . . . 246
Setting Up an Archival Server . . . . 247
Discovering Sites on the Archival Server . . . 248
Playing Back Archived Video and Data . . . 248
Using Archival Logs . . . 250
Setting Up Archival Logs to be Recorded . . . 250
Viewing Archival Logs with the Admin Application . . . 250
Viewing Archival Logs with the View Application. . . 252
13 Touring Many Sites . . . .253
Preliminary Checklist . . . 253
Adding a Site Tour . . . 254
Customizing a Tour. . . 255
Changing the Order of Sites in a Tour . . . 255
Changing the Time Spent at a Site During a Tour . . . 256
Selecting Another Connection to a Site During a Tour . . . 256
Removing a Tour . . . 257
14 Alarm Log . . . .259
Viewing the Alarm Log . . . 259
Opening the Alarm Log . . . 260
Sorting the Log . . . 260
Selecting Log Items. . . 260
Printing the Log. . . 260
Filtering the Log . . . 261
Archiving the Log . . . 261
Removing Log Items . . . 262
Alarm Log Data Reference . . . 262
15 Multi Database . . . .263
Starting Admin . . . 264
Obtaining a Multi Database . . . 264
Using the Default Multi Database. . . 264
Contrasting Database Engines . . . 265
Converting to Another Database . . . 265
Using Another Multi Database . . . 266
Using a Database with View . . . . 267
Creating a Multi Database . . . 267
Naming Restrictions . . . 268
Creating an Empty MS-Access Compatible Multi Database . . . 268
SQL Server Template . . . 269
Using Microsoft SQL Server with an Empty Database . . . 270
Using Admin to Create a SQL-Compatible Multi Database . . . 270
Database Based On Another . . . 271
Making a Copy of a Multi Database . . . 272
Renaming a Multi Database . . . . 272
Multi Database for MinAdmin Software. . . 273
Upgrading a Multi Database . . . 273
Upgrading a Local Database . . . 273
Upgrading a Local Database Without Connecting to the Multi Database . . . 274
Producing a Local Database . . . . 274
Making a Local Database. . . 274
Logging On . . . 275
Setting the Database with View. . . . 275
Setting a Multi Database for View . . . 276
Refreshing a Local Database . . . . 277
Refreshing a Local Database while Running View . . . 277
Deleting a Database . . . 277
Cannot Open a Database. . . . 278
Appendix A End User License Agreement . . . .279
Figure 1-1 Rapid Eye Multi-Media 9.0 Requirements to Setup . . . 26
Figure 1-2 Setuppad.exe Application Error . . . 27
Figure 1-3 Program Compatibility Assistant . . . 27
Figure 1-4 End-User License Agreement for Microsoft Software . . . 28
Figure 1-5 Microsoft ActiveX Control Pad Setup . . . 28
Figure 1-6 ActiveX Control Pad Setup Complete . . . 29
Figure 1-7 Restart Your Computer to Apply Changes . . . 29
Figure 1-8 Select Troubleshooting Option . . . 30
Figure 1-9 Program Compatibility Test Settings . . . 31
Figure 1-10 Program Compatibility Problems Noticed . . . . 31
Figure 1-11 Program Compatibility Version of Windows. . . . 32
Figure 2-1 Right-Clicking in the Right Pane . . . 35
Figure 2-2 Naming a Site . . . 35
Figure 2-3 LocalView Site Name . . . 36
Figure 2-4 Report of a Dynamic IP Assigned by DHCP. . . 37
Figure 3-1 Adding a Dial-Up Connection to a Site . . . 41
Figure 3-2 Setting-Up a Common Network Connection . . . 43
Figure 3-3 LocalView Network Settings: DHCP . . . 44
Figure 3-4 Inputting the Site Name from LocalView into a DHCP Connection . . . 44
Figure 3-5 Report of a Dynamic IP Assigned by DHCP to a Rapid Eye Unit . . . 45
Figure 3-6 DNS Setup in Microsoft Windows . . . 46
Figure 3-7 Connection Settings for NAT Use of an Internet Router . . . 47
Figure 3-8 Unit IP for Network Connection Using NAT . . . . 48
Figure 3-9 Using a Direct Connection to Operate a Multi-Media Unit . . . 48
Figure 3-10 Adding a Dial-Up Connection . . . 49
Figure 3-11 Dial-Up Connection . . . 49
Figure 3-12 Irregular Use of Area Codes . . . 50
Figure 3-13 List of Connections to a Site . . . 52
Figure 3-14 Transparently Connecting to a Rapid Eye Through a RAS Server . . . 53
Figure 3-15 RAS Server Telephone Number and PPP Information . . . 54
Figure 3-16 Connecting to a RAS Server Before Running View . . . 55
Figure 3-17 Site Tab Primary Connections Report . . . 56
Figure 3-18 Customizing an Alarm Station Telephone Number . . . 60
Figure 4-1 Multi-Media Unit Serial Number and Software Version . . . 63
Figure 4-3 Different Rules May Apply for DST in One Time Zone . . . 66
Figure 4-4 Manually Setting a Multi-Media Unit Clock . . . 68
Figure 4-5 Remote View Software Upgrade. . . 71
Figure 5-1 Video Tab . . . 75
Figure 5-2 Recording Tab with Six Cameras Recording . . . 78
Figure 5-3 Menu for Duplicating or for Restoring Recording Settings . . . 81
Figure 5-4 Estimating a Unit’s Video Archive . . . 83
Figure 5-5 Load on DSP Resources. . . 84
Figure 5-6 Automatic DSP Performance Maximization Window . . . 84
Figure 5-7 Configure Automatic Optomizations Command . . . 85
Figure 5-8 Enhanced Preview Window . . . 86
Figure 5-9 Identifying a Subject Using High or Moderate Resolution . . . 87
Figure 5-10 Using Low Resolution (160 x 120, NTSC) to Show Presence. . . 88
Figure 5-11 Camera Placement Can Be more Important than High Resolutions . . . 88
Figure 5-12 Resolution Gauge for Recordings Made With NTSC Cameras . . . 89
Figure 5-13 Resolution Gauge for Recordings Made With PAL Cameras . . . 90
Figure 5-14 Microsoft Windows Screen Area Settings . . . . 92
Figure 6-1 Assigning a PTZ Driver to a Port on the Multi-Media Unit . . . 96
Figure 6-2 A PTZ Camera Configuration Settings on the Video Tab . . . 97
Figure 6-3 Dartboard Control for PTZ Showing Command Feedback . . . 99
Figure 6-4 Changing the PTZ Control Mode . . . 99
Figure 6-5 Dragging the Mouse Pointer in a PTZ Camera Window . . . 100
Figure 6-6 Using PTZ Zonal Mode . . . 100
Figure 6-7 PTZ Dome with or without Auto-focus . . . 101
Figure 6-8 Programming a PTZ Preset . . . 102
Figure 6-9 Testing Presets on a PTZ Camera. . . 102
Figure 6-10 PTZ Camera: Behavior After Use . . . 103
Figure 6-11 Detail of PTZ Setup for the RapidDome Driver . . . 105
Figure 6-12 Right-Click Tour Programming Table Reveals Insert Option . . . 107
Figure 6-13 Location of the Program Vector Button . . . 108
Figure 6-14 Setting Up a Privacy Zone on a RapidDome PTZ Camera . . . 109
Figure 6-15 Communication Settings for Intellibus on the Serial Devices Tab . . . 110
Figure 6-16 Manage Files Dialog Box . . . 111
Figure 7-1 Continuous and Event Recording Settings . . . 115
Figure 7-2 Example of a Schedule Assigned to a Camera . . . 117
Figure 7-3 Customizing a Schedule. . . 119
Figure 7-4 Breakdown of an Hour into Fifteen-Minute Sections . . . 120
Figure 7-5 Specifying Holidays and Exceptions . . . 122
Figure 7-6 Rule with a Trigger, Response, and Schedule . . . 123
Figure 7-7 Customizing the Response for a Rule . . . 124
Figure 7-8 Status Icons for a Response Rule . . . 126
Figure 7-9 Motion Detection Configuration . . . 127
Figure 7-10 Motion Detection Mask . . . 128
Figure 7-11 Motion Detection Menu . . . 130
Figure 7-13 Calibration of Blind Tamper Detection . . . 132
Figure 7-14 Storage Estimator . . . 135
Figure 7-15 Statistics Tab Showing Storage Statistics . . . 140
Figure 8-1 Clear Storage Button on Statistics Tab . . . 141
Figure 8-2 Securing a Unit after Changing Passwords . . . 143
Figure 8-3 File Transfers to or from a Unit . . . 144
Figure 8-4 Downloading the System.log File from a Multi-Media Unit . . . 146
Figure 8-5 System Tab and Configuration Options . . . 147
Figure 8-6 Enabling the Fault Relay Changes the Output 6 Options . . . 149
Figure 8-7 Serial Devices Tab Showing Internal Port-Modem Data . . . 153
Figure 8-8 Monitor Out Tab, for a Unit’s Monitor Output 1 . . . 156
Figure 8-9 Some Devices Can Be Searched for Data Such as No Sale . . . 159
Figure 8-10 Cash Registers Connected to a Honeywell PIT . . . 161
Figure 8-11 A NetPIT Device on PORT 3 Showing Serial Interface Settings. . . 161
Figure 8-12 Expanded NetPIT Device on PORT 3, Showing Four POS Devices . . . 162
Figure 8-13 Audio Tab . . . 163
Figure 9-1 Changing User Management . . . 170
Figure 9-2 Adding a Night Operator Account . . . 172
Figure 9-3 Default User Account Rights and Site Access. . . 175
Figure 10-1 SQL-Server Login . . . 183
Figure 10-2 Securing a Unit . . . 185
Figure 10-3 System Password . . . 186
Figure 10-4 After Removing a System Password . . . 188
Figure 10-5 Use the LVP Utility when a Unit Replaces Another . . . 191
Figure 10-6 Example of Using LVP Utility to Reset System Password. . . 193
Figure 10-7 Summary of a User’s Rights on the Users Tab . . . 197
Figure 10-8 Setting an Account’s Session Time Limit . . . 201
Figure 10-9 Limiting an Account’s Access to Devices . . . 202
Figure 10-10 Identifying Camera Recording Status . . . 203
Figure 10-11 Four Sources of Events . . . 205
Figure 10-12 Alarms Are Entered into the Database after being Acknowledged . . . 207
Figure 10-13 Search for Events Window. . . 211
Figure 10-14 Denying Access and Updating Security for Sites . . . 214
Figure 11-1 Adding an Alarm Station . . . 219
Figure 11-2 Alarms Sent to an Alarm Station’s IP Address Over a Network . . . 221
Figure 11-3 Receiving Alarms from a Unit Over a WAN or the Internet . . . 222
Figure 11-4 Connecting Through a WAN to an Alarm Station on a LAN . . . 223
Figure 11-5 Multi-Media Unit Calls an Alarm Station to Report an Alarm . . . 224
Figure 11-6 Area Code Needed to Connect to a Multi-Media Alarm Station . . . 225
Figure 11-7 Connection for an Alarm Station Shown in Site Definition Window. . . 226
Figure 11-8 Customizing the Dial-Up to an Alarm Station in the Site’s Definition . . . 228
Figure 11-9 International Prefixes for Dial-Up in Rapid Eye Software . . . 231
Figure 11-10 Sending Alarms Through a RAS Server to an Alarm Station . . . 231
Figure 11-11 RAS Configuration for an Alarm Station . . . 232
Figure 12-1 Archival Tab of the Admin Application. . . 239
Figure 12-2 Add Archival Policy Window . . . 240
Figure 12-3 Browse for Archival Server Location. . . 240
Figure 12-4 Scheduled Archive Policy Setup . . . 241
Figure 12-5 Adding Sites to an Archival Policy . . . 242
Figure 12-6 List of Sites Associated with a Policy . . . 242
Figure 12-7 Updating a Site . . . 242
Figure 12-8 Filled In Archival Policy Window . . . 243
Figure 12-9 List of Archival Policies and Servers. . . 244
Figure 12-10 Archival Policy Properties . . . 245
Figure 12-11 Archiving Progress Bar . . . 245
Figure 12-12 Archival Server Tab of the Admin Application . . . 247
Figure 12-13 Add Archival Server Window . . . 247
Figure 12-14 Discovering Sites on an Archival Server. . . 248
Figure 12-15 Archival Playback Select Date and Time Window. . . 248
Figure 12-16 Select Streams for Archival Playback Window . . . 249
Figure 12-17 Archival Playback Options and Controls . . . 249
Figure 12-18 Options for the Admin Application. . . 250
Figure 12-19 Archiving Log Report . . . 251
Figure 12-20 Archival Log Filtering Options . . . 251
Figure 12-21 Archival Logs in the View Application . . . 252
Figure 13-1 Adding a Tour Name. . . 254
Figure 13-2 Default Amount of Time for a Tour of Each Unit. . . 255
Figure 13-3 Customizing the Duration of a Multi-Media Unit in a Tour . . . 256
Figure 14-1 Viewing the Alarm Log . . . 259
Figure 14-2 Filtering the Alarm Log. . . 261
Figure 15-1 Data Flow from Admin to View . . . 263
Figure 15-2 Specifying the Multi Database . . . 266
Figure 15-3 Admin Logon and Creating a Database . . . 267
Figure 15-4 Copying Multi Database Data to Another Database . . . 271
Figure 15-5 Options for Generating a MinAdmin Multi Database Template . . . 273
Table 1-1 Customer Information Checklist . . . 34
Table 3-1 Router Mappings for NAT Operation of Rapid Eye Units . . . 47
Table 3-2 IP Defaults Used by Multi-Media Units . . . 49
Table 3-3 Multiple Dial-Up Connections Decision Chart . . . . 51
Table 3-4 Automatic Connection Names For a Rapid Eye Site . . . 56
Table 4-1 Effect of Time Zone Setting on Display and Clips . . . 65
Table 4-2 Maintenance Reference Topics. . . 72
Table 4-3 Regular Maintenance Tasks . . . 73
Table 4-4 Maintenance Session Messages from a Unit. . . 73
Table 5-1 Frame Rate Values (Approximate IPS) for Multi-Media DSP Units. . . 80
Table 5-2 Event Recording Duty Cycle Cutoffs . . . 83
Table 5-3 Recording Resolutions for Multi-Media DSP (NTSC/PAL) . . . 90
Table 5-4 Recording Resolutions for Multi-Media LT (NTSC/PAL) . . . 90
Table 5-5 Display Properties for Optimal Video at Higher Resolutions . . . 91
Table 6-1 PTZ Drivers for Controllers and Domes . . . 98
Table 6-2 Position After PTZ Sessions Close . . . 104
Table 6-3 Intellibus Settings for ACUIX Domes . . . 110
Table 7-1 Status Icons for a Response Rule . . . 126
Table 7-2 Motion Detection Commands . . . 129
Table 7-3 Contrasting Motion Detection and Motion Search . . . 131
Table 7-4 Effect of the Number of Cameras on the Video Archive . . . 136
Table 7-5 Effect of Camera Scheduling on the Video Archive . . . 136
Table 7-6 Effect of Frame Rates on the Video Archive . . . 137
Table 7-7 Effect of Quality Settings on the Video Archive . . . 137
Table 7-8 Recording Resolution: Effect on Video Archive . . . 138
Table 7-9 Comparing the Available Storage for One Camera to Nine . . . 138
Table 7-10 Storage Statistics for a Multi-Media Unit . . . 139
Table 8-1 Rapid Eye Downloadable System Files and Settings . . . 145
Table 8-2 Default Network Communications Settings . . . 151
Table 8-3 System Tab Default Values . . . 151
Table 8-4 Default Modem and Dial-Up Communications Settings . . . 153
Table 8-5 Names of Temporary TCP/IP Addresses, for PPP . . . 154
Table 8-6 Inputs for External Control of Monitor Output 1 . . . 157
Table 8-7 Special Characters Available for a Search Rule . . . 160
Table 8-9 Stream Availability from One Unit . . . 165
Table 8-10 Camera Groups . . . 166
Table 9-1 ActivEye Tasks and Rights of a User Account . . . 176
Table 10-1 Security Priorities . . . 180
Table 10-2 System Password: Status . . . 187
Table 10-3 Maintenance Tasks and Rights of a User Account. . . 199
Table 10-4 Security Situations . . . 203
Table 10-5 Event Reference, by Source and Tab . . . 208
Table 10-6 Event: Default Settings for Log and Alarm . . . 209
Table 11-1 Defining a Connection to an Alarm Station. . . 220
Table 11-2 Connection Information for a Rapid Eye Site to an Alarm Station . . . 220
Table 11-3 Router Mappings: Example for Unit Callback to Alarm Stations . . . 224
Table 11-4 Matching Area Codes for Sites and Alarm Stations . . . 227
Table 14-1 Logged Data . . . 262
About This Document
This document introduces the Rapid Eye™ Multi-Media Digital Video Recorder. It covers how to install and operate the Rapid Eye Multi-Media Digital Video Recorder.
This document is intended for installers and system administrators.
Overview of Contents
This document contains the following chapters and appendixes:
• Chapter 1, The Administration of a Rapid Eye System, covers using a PC to operate Rapid Eye Units, using LocalView onsite, and installing Rapid Eye software. • Chapter 2, Adding a Site to the Multi Database, provides procedures for connecting
to a Rapid Eye unit.
• Chapter 3, Connecting to a Rapid Eye Unit, describes working with connections to a Rapid Eye unit.
• Chapter 4, Unit Configuration Basics, covers maintenance sessions to keep your Rapid Eye system in top condition.
• Chapter 5, Video Feed Setup, provides procedures for receiving video from cameras, customizing your video settings, and configuring event recording. • Chapter 6, Pan, Tilt, and Zoom (PTZ) Setup, describes programming connected PTZ
• Chapter 7, Enhancing Video, provides procedures for configuring scheduling, event recording, motion detection, and tamper detection. It also covers how to use the Rapid Eye storage estimator.
• Chapter 8, Configuring Other Hardware, covers setting up and using peripheral hardware.
• Chapter 9, Managing User Accounts, provides procedures for creating user accounts, customizing user rights and security, and removing user accounts. • Chapter 10, Security for a Multi-Media System, describes how to secure a Rapid Eye
• Chapter 11, Multi-Media Alarm Stations, covers the various ways of connecting to an alarm system and making an alarm station operational.
• Chapter 12, Archival Policies, describes using the Archival policy feature to archive data immediately or on a scheduled basis. Archival logs are also covered.
• Appendix A, End User License Agreement, contains the License Agreement for how Users may use the software.
Warranty and Service
Subject to the terms and conditions listed on the Product warranty, during the warranty period Honeywell will repair or replace, at its sole option, free of charge, any defective products returned prepaid.
In the event you have a problem with any Honeywell product, please call Customer Service at 1.800.796.CCTV for assistance or to request a Return Merchandise
Authorization (RMA) number.
Be sure to have the model number, serial number, and the nature of the problem available for the technical service representative.
Prior authorization must be obtained for all returns, exchanges, or credits. Items shipped
to Honeywell without a clearly identified Return Merchandise Authorization (RMA) number may be refused.
This document is a necessary prerequisite for understanding the Rapid Eye system. For more information, please refer to the following documents that are available on the Documentation CD that came with your unit:
Document title Description
Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide
Written for installers and new users to the Honeywell Rapid Eye DVR system, this guide describes how to install a Rapid Eye DVR system to optimize the performance.
Rapid Eye™ Multi-Media Digital Video Recorder Remote View Operator Guide
This guide is written for remote operators of Rapid Eye Multi-Media DVRs. This guide covers using View software to view live and recorded video, search for recorded motion, event, and alarm video, make video clips, and set up site tours.
Rapid Eye™ Multi-Media Digital Video Common Operator Guide
A short guide written for the security operator who uses the software for common daily surveillance tasks, such as live monitoring of events, and after-the-fact forensics searches.
Rapid Eye™ Multi-Media DSP Unit Quick Start Guide
This document uses the following typographical conventions:
Font What it represents Example
Helvetica Keys on the keyboard Press Ctrl+C
Lucida Values of editable fields that are mentioned in the body text of the document for reference purposes, but do not need to be entered as part of a procedure
The Time from field can be set to Hours:Minutes:Seconds.
Text strings displayed on the screen Syntax
The message Unauthorized displays. (object) entered
Swiss721 BT Bold
Words or characters that you must type. The word “enter” is used if you must type text and then press the Enter or Return key.
Enter the password.
Menu titles and other items you select Double-click Open from the File menu. Buttons you click to perform actions Click Exit to close the program. Italic Placeholders: words that vary depending on the situation user name
Cross-reference to external source Refer to the Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide.
The Administration of a Rapid Eye System
Means of Configuring a Rapid Eye Unit
You have the option of configuring a Multi-Media DSP unit for CCTV use:
• Without using a personal computer (PC). By using LocalView, an interface that runs on the Multi-Media DSP unit, you can configure and operate a unit as needed. See
About Rapid Eye Active Alert Units and LocalView on page 24 for information on LocalView limitations when using an Active Alert unit.
• By using a PC running Honeywell Rapid Eye Admin and View software to operate Rapid Eye units and manage system administration.
• Using either.
Designated Personnel: a Multi SA from Your Organization
To carry out the setup and supervision of Honeywell Rapid Eye™ Multi-Media DSP units, your organization should designate a System Administrator (Multi SA) for your Rapid Eye CCTV system.
About Using a PC to Operate Rapid Eye Units
Using One Rapid Eye Unit, or Many at Once
Admin software is used to manage a central database (Multi db) of Rapid Eye Multi-Media DSP units. Older Rapid Eye units (Multi-Media and Multi models) are also supported. View software is used to further configure each of the Multi-Media DSP units for video, audio, POS devices, and so on. View software can connect to many Rapid Eye units at once for configuration, video (live and recorded), alarm sessions, and so on.
About Using LocalView Onsite
Interface for Operating One Rapid Eye Unit
Configuration made using LocalView applies only to the unit on which LocalView is running. For help using LocalView, the interface offers a context-sensitive Help system.
If a unit is inserted in a common network, LocalView may be needed to enter the unit’s IP address. To do so, a Quick Install wizard is available when using LocalView. For more information, refer to the Rapid Eye™ Multi-Media DSP Unit Quick Start Guide.
For Added Security
You have the option of preventing the unauthorized use of LocalView by using LocalView passwords to lock the interface.
About Rapid Eye Active Alert Units and LocalView
Availability of LocalView on V9 DVRs Offering Video Analytics
LocalView is now fully supported by Rapid Eye’s latest V9 software. Earlier V9 software cannot access full LocalView features; only network configuration is available. Visit
www.honeywellvideo.com/support/downloads/downloads_dvr.html to download the latest Rapid Eye software.
Availability of LocalView on V8.1 DVRs Offering Video Analytics
On Rapid Eye V8.1 units offering Video Analytics, LocalView can only be used to change the unit’s network settings. Use the Admin and View applications to monitor video and make all other configuration changes.
Using a PC to Install Rapid Eye Software
Rapid Eye Admin and View software has been tested for and works on the following Windows Operating Systems:
• Windows XP
• Windows 2003 Server®
If you install Admin and View software on a PC with another operating system (such as Windows Vista Home Edition) you may receive an error message asking you to download and install Microsoft ActiveX® Control Pad. To resolve this error, you can:
• Download and install Microsoft ActiveX Control Pad.
Go to http://msdn.microsoft.com/en-us/library/ms968493.aspx (this link will be shown on the Admin View Installation error message).
-• Install Microsoft Office
Note The Windows library file, FM20.dll, is required to run Admin and View software on your PC. This file is not re-distributable and therefore must be obtained by installing Microsoft ActiveX Control Pad or Microsoft Office. For details on the distribution and usage of FM20.dll, go to:
View Software Only (View Operators)
Personnel who operate Multi-Media DSP units to monitor video, respond to alarms, and make video clips only need View software on their PCs. Use the View CD-ROM to install the View application without the Admin application.
Admin and View Software (Multi SA)
The system administrator of your Rapid Eye system (Multi SA) needs access to Admin software and View software. Use the Admin CD-ROM that came with your unit to install both applications. If security is important to your organization, Honeywell recommends that the Admin CD-ROM be used only on your Multi SA’s PC.
Installing Rapid Eye Software on Windows 7
ActiveX Control Pad
If Rapid Eye Admin and View software is installed on a PC running Windows 7 that does not have the FM20.dll file in folders C:\Windows\System32 or C:\windows\SysWOW64 requires ActiveX Control Pad to be installed on the PC. ActiveX Control Pad will need to be installed before the Rapid Eye Installer will continue installing the Admin and View software (see
Note The Windows library file, FM20.dll, is required to run Admin and View software on your PC. This file is not re-distributable and therefore must be obtained by installing Microsoft ActiveX Control Pad or Microsoft Office. For details on the distribution and usage of FM20.dll, go to
Figure 1-1 Rapid Eye Multi-Media 9.0 Requirements to Setup
Installing ActiveX Control Pad
To install ActiveX Control Pad on a PC running Windows 7, follow the instructions below: 1. Click Links (see Figure 1-1).
2. Click the Http link given in the internet explorer to download the Setuppad.exe file to install ActiveX Control Pad.
3. Once the download is complete, run Setuppad.exe. Setuppad.exe is a win32 cabinet self-extractor file.
4. If a Yes/No dialog box appears, click Yes to continue the ActiveX Control Pad installation.
Caution The ActiveX Control Pad installation may fail here (see Figure 1-2). To solve the failure, see Application Error Workaround #1 on page 27,
Figure 1-2 Setuppad.exe Application Error
Application Error Workaround #1
If you encounter this failure, Windows 7 may give you the following options (see Figure 1-3): • Reinstall using recommended settings,
• This program installed correctly.
Figure 1-3 Program Compatibility Assistant
1. Click Option 1: Reinstalling using recommended settings. The installation will continue with the following steps.
2. If a Yes/No dialog box appears, click Yes to continue the ActiveX Control Pad installation.
Figure 1-4 End-User License Agreement for Microsoft Software
4. Click Continue (see Figure 1-5).
Figure 1-5 Microsoft ActiveX Control Pad Setup
5. If needed, change the installation directory by clicking Change Folder. Then click on the icon next to Complete to complete the installation of the ActiveX Control Pad (see
Figure 1-6 ActiveX Control Pad Setup Complete
6. Once the installation is complete, you will be prompted with a restart message (see
Figure 1-7 Restart Your Computer to Apply Changes
7. It is recommended that you restart your PC. Click Restart Now.
Application Error Workaround #2
Right-click on the downloaded Setuppad.exe file. Select Troubleshoot Compatibility from the list of options that appears. The Select troubleshooting option dialog box appears (see Figure 1-8).
Figure 1-8 Select Troubleshooting Option
Note Use Option A: Using Recommended Settings on page 30 or Option B: Using Troubleshoot Program on page 31 when selecting a troubleshooting option.
Option A: Using Recommended Settings
1. Click Try recommended settings (see Figure 1-8).
Figure 1-9 Program Compatibility Test Settings
3. Follow step 3 to step 7 of Application Error Workaround #1, on page 27. Option B: Using Troubleshoot Program
1. Click Troubleshoot program (see Figure 1-8).
3. Select either Windows XP (Service Pack 2) or Windows XP (Service Pack 3). Click
Next (see Figure 1-11).
Figure 1-11 Program Compatibility Version of Windows
4. The Windows compatibility mode (see Figure 1-9) may show Windows XP (Service Pack 2). Click Start the program to start the installation of ActiveX Control Pad.
5. Follow step 3 to step 7 of Application Error Workaround #1, on page 27.
Application Error Workaround #3
1. Right-click on the downloaded Setuppad.exe file. Select Properties from the list of options that appears.
2. Select the Compatibility tab.
3. Select the first option, to choose Window XP (Service Pack 2) or Windows XP
(Service Pack 3). Click OK.
4. Now run the downloaded Setuppad.exe file.
5. Follow step 3 to step 7 of Application Error Workaround #1, on page 27.
Running Admin Software on First Use
The purpose of Admin software is to manage information in a Multi database (Multi db). On first use, to start Admin software:
1. Double-click the Admin icon ( ). The Rapid Eye Multi-Media Admin - Logon window appears.
3. Click OK.
Rapid Eye Central Database
A Rapid Eye central database (Multi db) contains information about:
• Each Rapid Eye site. Network and dial-up communication settings for each Multi-Media DSP unit. See Connecting to a Rapid Eye Unit on page 41. • Operator accounts. For Users of View software and Admin software, including
passwords to user accounts, see Managing User Accounts on page 167. • Rapid Eye alarm stations. PCs that receive alarms from Rapid Eye units. See
Multi-Media Alarm Stations on page 217.
• Site tours. Lists of sites in the tours and the time spent at each one. Site tours only work if your organization has two units or more. See Touring Many Sites on page 253.
Using View Software for Site Maintenance
After units are installed and a Multi db is created, the View application is used to run a
Maintenance Session. During a Maintenance Session, the following settings can be changed:
• Unit Time Zone and Clock. To identify recorded video, it is important to set a unit’s time zone and clock. See Unit Time Zone and Clock on page 64.
• Video. See Video Feed Setup on page 75.
• Site hardware. See Configuring Other Hardware on page 141.
Use the table of contents and index of this guide to locate the information that you need. This guide is also available in a PDF version while running Admin software, and can be viewed using Adobe Reader.
For problems with camera positioning, wiring, and connecting to other hardware, see the
Caution The names of places and people, the internet protocol (IP) addresses, and other data are for illustration only and should be used only as guidelines when setting up a Multi system.
Call Multi technical support for help with training or general problems. Please have the information listed in Table 1-1 ready when you call. For the Honeywell technical support number, see the back cover of this publication.
Table 1-1 Customer Information Checklist
Information About Your Rapid Eye Multi System See …
Microsoft Windows The version used on the PC running Admin (for example, Windows XP).
Connection type For a LAN connection, the Multi-Media unit’s IP address, and so on. If you are using a dial-up connection to the unit, include a list of communication tools used on the PC running Multi software (fax, AOL, CompuServe, the type of modem, the telephone number used, and so on).
Connecting to a Rapid Eye Unit on page 41.
Database Indicate whether SQL or Access is used for your Multi database.
Obtaining a Multi Database on page 264. Documentation If you could not find information about the problem in
the user guides.
System password If in use. System Password on
Adding a Site to the Multi Database
Use Admin software to add, update or delete a site from the Rapid Eye Multi database. A Rapid Eye site refers to one Rapid Eye unit.
Adding a Site
Figure 2-1 Right-Clicking in the Right Pane
1. Right-click the right-pane on the Sites tab of the Admin application.
2. Click Add on the menu that appears. The Add Site window appears (Figure 2-2). Figure 2-2 Naming a Site
3. Enter a name in the Site Name box. This name is used to identify a unit.
4. You have the option of adding a connection now or later. See Connecting to a Rapid Eye Unit on page 41.
5. Click Save and Close.
Icons and Alternate Command Access
Another Site Name
In LocalView, the Site Name field shows the unit’s computer name (also known as the network name). In Admin software, the Site Name is not the same. It identifies a unit when using the View application.
Figure 2-3 LocalView Site Name
System Tab of a Maintenance Session
When using a connection on a DHCP-enabled network, the Site Name on the System tab of a Maintenance Session can differ from the Site Name in a site definition. The LocalView Site Name is used in this situation (see Dynamic Host Configuration Protocol, page 43).
Right-click an item to display a context-sensitive tool tip. Click to add an item.
Click to update an item. Click to delete an item.
For a list of keyboard shortcuts, use the Actions menu.
Figure 2-4 Report of a Dynamic IP Assigned by DHCP
Updating a Site
Double-click a site name. The Update Site dialog appears.
Renaming a Site
1. Enter a name in the Site Name box, as needed.
2. Click Save and Close. This updates the name of the Rapid Eye unit on the Sites tab in the View software.
Note For connections using DHCP, a different site name is shown on the System tab of a Maintenance Session. Do not change that site name; it serves a different purpose. See Dynamic Host Configuration Protocol, page 43.
Deleting a Site
Deleting a site in the Multi central database has no effect on the Rapid Eye unit. The unit continues to record video, send alarms, and so on.
1. If a system password is not in use, skip to step 2. If a system password is being used, remove it before deleting the site; see Removing a System Password on page 188. 2. Right-click a site name. A menu appears.
3. Click Delete. 4. Confirm the deletion.
Note An operator who deletes a site by mistake needs to re-enter that site’s information (see Adding a Site on page 35). If a system password has been applied to a Rapid Eye unit and that site is deleted by mistake, you need LVP (see Last Valid Password on page 192).
Physical Removal of a Site
To physically disconnect a Rapid Eye unit from its means of communications, refer to the
Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide.
Other Site-Related Functions
Cameras displays an empty list when adding a site after running a Maintenance Session, using View software, Cameras lists the names of the cameras connected to the unit.
LVP. The last valid password utility is used only for replacement units, or for sites that are
mistakenly deleted while a system password is in use.
Caution Do not click LVP. Uninformed use of the LVP utility can make a unit unusable. See Last Valid Password on page 192.
Change toggles user management. See User Management on page 169. To set up a connection, see Connecting to a Rapid Eye Unit on page 41.
Grouping Sites in a Folder
Grouping sites is optional. Use folders to group sites in an Admin database.
Creating a New Folder with Rapid Eye Admin Application
1. Using Admin, select the site tree on the Sites tab. The button replaces .
2. Click .
3. Enter a name for the new folder. 4. Save the name by pressing Enter.
Assigning a Site to a Folder
Using the mouse, drag a site icon and drop it on a folder. When the mouse button is released, the folder into which the site was dropped is opened. A site can be moved to another folder, but cannot be copied.
To assign many sites at once, press Ctrl while selecting sites, and then drag the group of sites to a folder.
Renaming a Folder
1. Right-click a folder. A menu appears. 2. Click Update.
3. Enter a name, as needed. 4. Press Enter.
Deleting a Folder
Connecting to a Rapid Eye Unit
Working with Connections
Coordinating with the Installer
If a connection was set up by the installer and you are accessing the Multi db created by the installer, the connection will be listed under Connections to the Site (see Figure 3-1). One connection, or many, can be setup; for example, to operate a unit through a network, and by local dial-up.
Using Admin Software
Admin software is used to set up, or modify, a connection to a Rapid Eye unit. Figure 3-1
shows how to add a connection. Add a connection while Updating a Site, page 37, or while Adding a Site, page 35. A connection is made using the View software.
Setting Up a Connection
• For a network connection, see Common Network on page 43.
For connections through routers, some TCP ports need to remain open in your organization’s firewall for connections to Rapid Eye units. Refer to the Firewall Reference in the Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide. • For a Dial-Up Connection, see page 49.
Access to Commands
Right-clicking an item displays a context-sensitive tool tip.
To update an item, select it and click . For example, to make changes to a connection, while Adding a Site, page 35, or Updating a Site, page 37, double-click the connection name. The Update Connection window appears.
To delete an item, select it and click .
Using LocalView to Modify the IP Address of a Rapid Eye Unit
Before setting-up a network connection for remote PCs, the simplest way to change a unit’s IP address or to enable DHCP is to use LocalView to access the unit’s network settings. Do so by using LocalView to either:
• Access the network settings of the DVR. See the Rapid Eye™ Multi-Media Digital Video Recorder Installation Guide.
• Use the Quick Setup Wizard. Refer to the Rapid Eye™ Multi-Media DSP Unit Quick Start Guide.
Note For dial-up connections, LocalView is not needed.
Note Rapid Eye units offering Video Analytics that run V8.1 or older V9 software can ONLY use LocalView to configure network settings. LocalView is now fully supported by Rapid Eye’s latest V9 software. Download the latest software at
Testing a Connection
Use a common network connection on a network without DHCP. For DHCP, see Dynamic Host Configuration Protocol on page 43.
Figure 3-2 Setting-Up a Common Network Connection
While Working with Connections (page 41):
1. In the Add Connection window, click Use Existing Network Connection (see
2. In the IP Address field, enter the static IP address that was assigned to the unit by your network administrator or installer.
3. You have the option of entering a Connection Name, to rename the connection. 4. Click Save and Close. For a report, see Connection Report on page 56.
Note To set Network Settings using LocalView, ensure that no one is running a remote Maintenance Session on the unit.
Rapid Eye Active Alert units that run V8.1 or older V9 software can ONLY access network settings on LocalView. Rapid Eye DVRs with the latest V9 software have full LocalView access. Download the latest software at
Dynamic Host Configuration Protocol
Use of DHCP with DNS is assumed. For DHCP without DNS, see page 44. 1. Use LocalView to enable DHCP on the Rapid Eye unit. See Figure 3-3.
By default, the Site Name in LocalView shows REM[hyphen][unit serial number] and includes the leading zeroes. The unit serial number of the Rapid Eye unit is also printed on a sticker affixed to the unit.
You have the option of changing the Site Name. If you do so, make a note of the new site name, for use in step 4 of this procedure.
Figure 3-3 LocalView Network Settings: DHCP
Note In LocalView, the Site Name field shows what can also be called a unit’s computer name or network name in the Admin software. The Site Name assigned in Admin is a label to identify a unit when using the View application.
2. Click Refresh. Using the Admin software, start Working with Connections, page 41. 3. In the Add Connection window, select Use Existing Network Connection (see
4. In the IP Address field, enter the site name used in LocalView, as indicated in step 1
of this procedure.
5. You have the option of changing the connection name ([site name] -> Network), to indicate the use of a dynamic IP Address, by entering the Connection Name. For example, Figure 3-4 shows that DHCP was added.
6. Click Save and Close. For a report, see Connection Report on page 56.
Figure 3-4 Inputting the Site Name from LocalView into a DHCP Connection
Dynamic Host Configuration Protocol Without DNS
While Working with Connections, page 41:
1. Use LocalView to enable DHCP on the Rapid Eye unit (see Figure 3-3). The Site Name is not used in this type of connection.
2. Click Refresh.
3. Make a note of the IP Address assigned by DHCP to the unit. The IP Address is needed for use in step 4 and step 5 of this procedure.
4. Using Admin, add a connection as you would for a Common Network, page 43. In the
IP Address field, enter the IP Address used in LocalView, obtained in step 3. 5. Contact the administrator of your network to reserve the IP address obtained in
step 3. DHCP can change an address if it is not reserved, compromising future attempts to connect to the unit.
Timeout on Network without DHCP
If DHCP is unavailable on your network, a unit’s request for DHCP services times-out after two minutes.
The DNS registration of DHCP leases is made with the DNS specified by the DHCP server, and network card properties. Contact your organization’s Network administrator to obtain the proper primary DNS entry for your local client if the name is not resolved.
Leased IP Address
To see the IP address that DHCP leased to the unit, use View to run a Maintenance Session, and then click the System tab. See Figure 3-5.
Figure 3-5 Report of a Dynamic IP Assigned by DHCP to a Rapid Eye Unit
Note Changing a unit’s Use DHCP or Site Name while operating a unit locks out remote operators using the network connection to the unit until a new working connection definition is made.
Configuring DNS in DHCP, Using Microsoft Server 2000 (or 2003) 1. Using Microsoft Windows, use the DHCP MMC.
2. Open the local DHCP Server Properties window (see Figure 3-6).
3. On the DNS (Dynamic Network Service) tab, select Always update DNS. 4. Select Enable updates for DNS clients that do not support dynamic update. 5. Restart the DHCP service.
Figure 3-6 DNS Setup in Microsoft Windows
Using an Internet Router for Network Address Translation
Step 1: Use a Router’s Mappings in a Rapid Eye Connection
While Working with Connections, page 41:
1. Obtain the outside IP address of the internet router from the network administrator or from the installer.
2. In the [Add/Update] Connection window, select Use Existing Network Connection. 3. In the IP Address field, enter the internet router’s outside IP address (see Figure 3-7). 4. Enable Use Network Address Translation.
6. You have the option of indicating that the connection is to a router, rather than a unit, by entering the Connection Name.
7. Click Save and Close. For a report, see Connection Report on page 56. Figure 3-7 Connection Settings for NAT Use of an Internet Router
TM READY ALARM HDD TM READY ALARM HDD WAN Rapid Eye unit #1 Rapid Eye unit #2 Values for the
routing map, in the router, for unit #2. Assign the router’s
outside IP to the IP
Address of the
Use the router’s inside IP for the Gateway of each unit.
PC running Admin and View
Table 3-1 Router Mappings for NAT Operation of Rapid Eye Units Router: Outside IPa Router: Source Portsa Destination Ports (constant)b
Rapid Eye Unit IPa
for Rapid Eye unit #1 on Rapid Eye unit #1 Use the router IP in the
connection’s IP Address
Set to Session value, in the connection, 49,100a
-> Use the constant value for Rapid Eye: 10,000
192.168.101.11c Set to Maintenanced value, 49,101 -> 10,001 192.168.101.11 Set to FTPd value, 49,102 -> 21 192.168.101.11
for Rapid Eye unit #2 on Rapid Eye unit #2 Use the router IP in the
connection’s IP Address
Set to Session value, in the connection, 49,200a
-> Map to Rapid Eye constant value: 10,000 192.168.101.12 Set to Maintenanced value, 49,201 -> 10,001 192.168.101.12c Set to FTPd value, 49,202 -> 21 192.168.101.12
aThe values for IP addresses and ports depend on system administrator of the remote LAN. bAll Rapid Eye units have the same port values, and these cannot be changed.
cEach unit needs a unique IP Address.
dThe Rapid Eye Multi Admin may need to indicate to the system administrator of the remote LAN that the
Step 2: Match a Unit Gateway to the Internet Router Inside IP
Change the IP Address of a unit onsite, using LocalView. Set the IP gateway on the Rapid Eye unit to the inside IP of an internet router. Use the View software to see a Rapid Eye unit’s IP remotely by running a Maintenance Session and clicking the System tab.
Figure 3-8 Unit IP for Network Connection Using NAT
Note Do not change a unit IP address or IP gateway while operating a unit connected using NAT; this locks out remote operators using that network connection to the unit until the change is mapped in the internet router.
Direct Connection to a Standalone PC
A standalone PC—running Admin and View software—is connected to one unit, by using a network crossover cable.
Figure 3-9 Using a Direct Connection to Operate a Multi-Media Unit
1. Using Microsoft Windows, set the IP Address on the PC’s network card to an address on the same subnet as the Rapid Eye unit (as shown in Table 3-2). To change a PC’s IP address, see your Microsoft Windows documentation.
2. Using the Admin software, add a connection as for a Common Network (page 43).
TM READY ALARM HDD A unit’s IP address on a remote LAN
The router’s inside IP is used for the Rapid Eye unit’s Gateway
Network crossover cable
PC running Admin and View Rapid Eye