Deploying a Private Cloud with the Oracle Cloud Platform; Customer Case Study.

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Deploying a Private Cloud with the Oracle Cloud

Platform; Customer Case Study.

[CON1980]

27-October-2015

Peter Mars

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Oracle Advanced Customer Support (ACS)

delivers personalized and proactive

mission-critical support

for

organizations seeking to maximize the

availability, performance, and value of

their Oracle solutions

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Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for

information purposes only, and may not be incorporated into any contract. It is not a

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Agenda

1

2

3

4

5

Introduction

Customer situation and objectives

Technical Solution and Implementation of PaaS

ACS Services to Manage the platform

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Agenda

1

2

3

4

5 Introduction

Customer situation and objectives

Technical Solution and Implementation of PaaS

ACS Services to Manage the platform

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Company Challenges

7

Vendors &

Partners

People &

Skills

Policy &

Processes

Organizational

Technology &

Infrastructure

Application &

information

IT Risk Factors

Availability

Access

Accuracy

Agility

• Business Continuity

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2013: Major change initiative

Many different

organizations and

datacenters

Change

Application focus

Faster deployment

Flexibility

Single ‘Operational Application Platform’

• (unique) silo solutions HW/SW

• Silo data storage

• Diverse technology, multiple versions

• High variance in suppliers

• Many different skills needed

• Limited transparency

• Central datacenter

• Standard private cloud

• Integral data management

• Few suppliers

• Fewer internal skills needed

• High transparency

• Leverage new technologies (mobile, big data etc)

Systems

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Cloud approach:

Platform-as-a-Service

due to security restrictions:

On-premises Private Cloud

A platform in their own datacenter, Built by Oracle-OC,

Technical Management by Oracle-ACS,

Functional Management by Customer themselves

• The customer requirement, “The IT Platform is available”.

• It is not our problem, it is not our focus. It is a service we buy, it is there!

• There are KPI’s, Restrictions and Conditions

• Oracle solution

:

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Introduction

Customer situation and objectives

Technical Solution and Implementation

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ADVANCED CUSTOMER SUPPORT COVERS ALL MODELS

”Oracle’s Platform technology lets customers view cloud and

on-premise as a single unified system.”

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Customer PaaS Platform configuration.

Product Details of the Platform (setup of one location)

• SW components in scope

–

RDBMS

• RAC

• DataGuard

–

WLS

–

SOA suite

–

OSB

–

OEM

• EMOC cloud control

• Overall Monitoring

• ‘Self Service Portal’

• HW components:

–

Exadata-X4

–

Exalogic-X4

–

ZFS Storage Appliance ZS3-4

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Management Station Exalogic 1/8 Exadata 1/8 ZFS Storage Appliance Infiniband R e d u n d a n t d a ta ce n te r 1 0 G n e tw e rk Management Station Exalogic 1/8 Exadata 1/8 ZFS Storage Appliance Infiniband R e d u n d a n t d a ta ce n te r 1 0 G n e tw e rk

Overall solution and embedding

Oracle Confidential – Internal/Restricted/Highly Restricted

Management Station Exalogic 1/8 Exadata 1/8 ZFS Storage Appliance Infiniband R e d u n d a n t d a ta ce n te r 1 0 G n e tw e rk

Or

ac

le

Dat

abas

e

Se

cu

rity

Or

ac

le E

n

terp

rise

Manag

er

Oracle Middleware

Oracle Database

Oracle Engineered Systems

Exadata

ExaLogic

ZFS

Mgnt

station

Portal

Service Catalog

Application

MS

A

ctivi

e

Di

rec

to

ry

HP

- BS

M

Network

D

T

A

P

PaaS Services

Appl. Software Development Life Cycle

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PaaS; The SSP is the access Gate, OEM is the Key

Customer / Platform User

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Self Service Portal details

• Life-Cycle-Management Packs of OEM

• Provisioning and Automation of Software deployment

• New environments (VM’s, P-DB, WLS)

• Change and Delete of existing environments

• Additional scripting (to complete the agreed ‘Service Catalog’)

• Backups

• Reports

• Capacity Services

• API ready for creation of any website/Portal interface

Oracle Enterprise Manager 12c

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Introduction

Customer situation and objectives

Technical Solution and Implementation

ACS Services to Manage the platform

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Interaction with PaaS platform

• Platform users (Functional)

• Developers, Testers, End-users

• Technical Platform Support

• Customer Support

• Oracle Infrastructure Support

• Technical Integration:

• Network, AD, Splunk, DNS, NTP

Developer

App Builder

Database

Process

Integration

Platform users

Oracle

Advanced Customer Support

Customer

Technical Support

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Manage the PaaS Solution and Environment

• The ‘On-premises Private Cloud’ Solution require

customer Integrated Support and Operational

management

• Need to align with the customer Processes

• Need to align with the customer Procedures

Process

Integration

• IT Services Management

• Event-Incident-Problem Management

• Change Management

• Capacity Management

• Service Level Management

Technical

Customer

Technical Support

Oracle

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Managing and Operating a PaaS solution

Services details for generic customer

Platinum Support

AMR services

Advanced Monitoring and Resolution

Business Critical Support

(HW & Spares onsite)

SSC Services

Solution Support Center

FSS

Fixed Scope Services

• Platform Monitoring

Customer PaaS

Services needs

Customer Oracle Advanced Customer Support Activity of Services

• Advanced Monitoring

• Problem Management

• Fast HW recovery

• Adv. problem resolution

• Customer management

• Adv. Patching services

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• Specific customer restriction

• This customer doesn’t allow remote access !

• Platform Monitoring

• Advanced Monitoring

• Problem Management

• Fast HW recovery

• Adv. problem resolution

• Customer management

• Adv. Patching services

• Pro-active support

Managing and Operating a PaaS solution

Services details for this customer

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• Local OEM design is key for Monitoring, plus connectivity to customer IT-Services solution (HP-BSM)

• Remote-less work, require extra onsite engineers

• Comply and interfere with Customer Procedures

Fixed Scope

Services

(Patching & Pro-active)

Solution Support

Center

(Adv. Support )

Business Critical

Support

(HW & Spares onsite)

Onsite

ACS Engineers

• Platform Monitoring

• Advanced Monitoring

• Problem Management

• Fast HW recovery

• Adv. problem resolution

• Customer management

• Adv. Patching services

• Pro-active support

Customer PaaS

Services needs

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Solution and Services fit to customer objectives

Application focus

Faster deployment

Flexibility

Single ‘Operational Application Platform’

• Central datacenter

• Standard private cloud

• Integral data management

• Few suppliers

• Fewer internal skills needed

• High transparency

• Leverage new technologies (mobile, big data etc)

Systems Services Integration Security Data

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Advanced Customer Support and the Cloud

Complete Coverage

• Optimize Existing Operations

• Supplement existing Admin

Operations

Data Center

• Best Practice Planning of Private Cloud

• Service Catalog Design, Build & Test

• Build Private Cloud & Cloud Mgmt (EM12c )

• Migrate to Private Cloud

• Support & Optimize Private Cloud

Private Cloud

Hybrid Cloud

+

Public Cloud

• TAM

• Functional HelpDesk Support (SaaS)

• Admin Support (Cloud Security Setup, How To, Connectivity, Mgt tools )

• Developer Support (PaaS) Platform, Anaytics/Custom Report (SaaS)

• Connected Hybrid Monitoring (for Hybrid PaaS and IaaS)

• Public Cloud Planning & Setup

• On Boarding/Migration

• Security Configuration & Support

• Hybrid Cloud Mgmt Setup & Operate

• Integration Support (APIs)

• Optimization (Performance, Availability, Capcacity..)

• TAM

• Functional & Technical Support Oracle SW

• Functional & Technical Support for HW Products & Engineered Systems

• Connected Monitoring

SSC 2.0

(TAM, ASE,

Team..)

Lifecycle

• Advanced Mon & Resolution (Private/Hybrid)

• Provisioning/Cloning (Private/Hybrid)

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Introduction

Customer situation and objectives

Technical Solution and Implementation

ACS Services to Manage the platform

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[email protected]

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