Start-Ups and SMEs:
Concepts, Methodologies, Tools,
and Applications
Information Resources Management Association USA
Table of Contents
Preface...xx
Volume I
Section 1
Fundamental Concepts and Theories
Chapter 1
To Lend or Not to Lend: Exploring the Early Days of Peer-to-Peer Lending to Small Businesses... 1
Traci L. Mach, Board ofGoverners of the Federal Reserve System, USA Courtney M. Carter, Board of Governers of the Federal Reserve System, USA CailinR. Slattery, University of Virginia, USA
Chapter 2
Basic Types of Project Initiators: Contributor Relations in Platform-Based Online Crowdfunding.... 23
Javier Vidal-Garcia, University of Valladolid, Spain Marta Vidal, Complutense University of Madrid, Spain
Chapter 3
Crowdfunding and Slow Money: Challengers or Partners - A Field Perspective... 38
Jung Aymeric, Sustainable Finance Geneva, Switzerland
Chapter 4
High-Growth SMEs: A Specific Research Object...48
Mohamed El Hakioui, Cadi Ayyad University, Morocco Abdenbi Louitri, Cadi Ayyad University, Morocco
Chapter 5
Business Incubation in Malaysia: An Overview of Multimedia Super Corridor, Small and
Medium Enterprises, and Incubators in Malaysia...61
Section 2
Development and Design Methodologies
Chapter 6
A Model to Reduce the Risk of Projects Guided by the Knowledge Management Process:
Application on Industrial Services... 86
Menaouer Brahami, National Polytechnic School of Oran, Algeria Nada Matta, University of Technology of Troyes, France
Chapter 7
Design Methods for Decision Support Systems: A Perspective of Small Business B2C
E-Commerce Environment...102
Madhury Khatun, Victoria University, Australia Shah J Miah, Victoria University, Australia
Chapter 8
How to Launch a Successful Crowdfunding Campaign... 119
Ronald Kleverlaan, CrowdfundingHub, The Netherlands
Chapter 9
A Risk Integration Framework for the Service-Oriented Enterprise...133
Eric Grandry, Luxembourg Institute of Science and Technology (LIST), Luxembourg Christophe Feltus, Luxembourg Institute of Science and Technology (LIST), Luxembourg Eric Dubois, Luxembourg Institute of Science and Technology (LIST), Luxembourg
Chapter 10
Social Media Strategies for Small and Medium Scale Enterprise in the Klang Valley Region of Malaysia...154
Donovan Chan, University of Malaya, Malaysia Sameer Kumar, University of Malaya, Malaysia
Chapter 11
Metacognition of Organization Members as the Basis of Learning Strategy in Higher School...178
Irina Sergeyevna Yakimanskaya, Orenburg State University, Russia
Anna Mikhaylovna Molokostova, Moscow Humanitarian-Economical Institute, Russia Milyausha Yakubovna Ibragimova, Kazan (Volga Region) Federal University, Russia
Chapter 12
Exploring the Determinants of Organizational Resilience in Islamic Banks: A Framework
Development...196
Chapter 13
AHP-Driven Knowledge Leakage Risk Assessment Model: A Construct-Apply-Control Cycle Approach... 218
Haley Wing Chi Tsang, The Hong Kong Polytechnic University, Hong Kong Wing Bun Lee, The Hong Kong Polytechnic University, Hong Kong Eric Tsui, The Hong Kong Polytechnic University, Hong Kong
Chapter 14
Towards a Hybrid MAS Organizational Model: Combining the ACMAS and OCMAS
Viewpoints... 238
Hosny Abbas, Assiut University, Egypt Samir Shaheen, Cairo University, Egypt
Chapter 15
Can Social Dynamics Be Channeled from Offline to Online Communities? Commitment,
Compliance, and Cooperation from Microfinance to Crowdfunding...275
Sharam Alijani, NEOMA Business School, France Djamchid Assadi, Burgundy School of Business, France Arvind Ashta, Burgundy School of Business, France
Chapter 16
Plan for Prevention of Risks of Corruption and Related Infractions: The Application of FMEA Methodology... 293
Marisa Pinho, University ofAveiro, Portugal Carlos Santos, University ofAveiro, Portugal
Chapter 17
Application of FMEA to Study the Risk Perception of SMEs Throughout the ERP Adoption Life Cycle...319
S. Vijayakumar Bharathi, Symbiosis International University (SIU), India Kanchan Chandrayan, KPMG India Pvt. Ltd., India
Chapter 18
Towards a Framework to Improve IT Security and IT Risk Management in Small and Medium Enterprises... 341
Stephan Mühe, University of Duisburg-Essen, Germany
Andreas Drechsler, Victoria University of Wellington, New Zealand
Chapter 19
Adoption of Online Marketing for Service SMEs with Multi-Criteria Decision-Making
Approach...356
Lanndon Ocampo, University the Philippines Cebu, Philippines
Section 3
Tools and Technologies
Chapter 20
Crowdfunding for Non-Profits: Opportunities and Challenges... 376
Amir Manzoor, Bahria University, Pakistan
Chapter 21
Horizontal Crowdfunding Platforms: Socio-Economic Impact and Exogenous/Endogenous
System of Rules...391
Tomaso Greco, Università degli Studi dell Tnsubria, Italy
Chapter 22
Vertical and Community-Based Crowdfunding Platforms... 404
Tomaso Greco, Università degli Studi delTInsubria, Italy
Chapter 23
Crowdfunding as a Marketing Tool... 419
Fabio Allegreni, Crowd Advisors, Italy
Chapter 24
The Diffusion of Voluntary ISO 26000 among SMEs: Evidence from Taiwan...436
Yen-Chun Wu, National Taiwan Normal University, Taiwan
Chih-Hung Yuan, National Sun Yat-sen University, Taiwan
Chapter 25
Human-Factor-Based Risk Management in the Healthcare to Improve Patient Safety... 453
Barbara Streimelweger, University of Geneva, Switzerland
Katarzyna Wac, University of Geneva, Switzerland
Wolfgang Seiringer, Vienna University of Technology, Austria
Chapter 26
Insurance as an Optimization Tool for Risk Management in Small and Medium-Sized
Enterprises... 469
Katarina Ivancevic, Law School of Union University Belgrade, Serbia
Chapter 27
Regression Analysis for Environmental Practices: Participation among Finnish SMEs...489
Nurul Aida Abdul Malek, University of Vaasa, Finland
Josu A. Takala, University of Vaasa, Finland
Chapter 28
Student Projects and Virtual Collaboration in IT Degrees: Incorporating Entrepreneurship into
Study Programmes...505
Markus Helfen, Dublin City University, Ireland
Chapter 29
Cloud Service Footprint (CSF): Utilizing Risk and Governance Directions to Characterize a Cloud Service
Mohammad Shalan, JEA, Jordan
Volume II
Chapter 30
Project Portfolio Management: Tool for Strategy Implementation in Non-Governmental
Organizations 547
Beata Jalocha, Jagiellonian University, Poland
Ewa Bogacz-Wojtanowska, Jagiellonian University, Poland
Chapter 31
Risks Assessment using Fuzzy Petri Nets for ERP Extension in Small and Medium Enterprises 564
S. Vijayakumar Bharathi, Symbiosis International University (SIU), India Dhanya Pramod, Symbiosis International University (SIU), India Raman Ramakrishnan, Symbiosis International University (SIU), India
Chapter 32
Information Management for Network Transformation in Industrial Enterprises Associations: The
Case of the Internationalization Process 589
Eric Costa, University of Porto, Portugal & INESC TEC, Portugal Antonio Lucas Soares, University of Porto, Portugal & INESC TEC, Portugal Jorge Pinho de Sousa, University of Porto, Portugal & INESC TEC, Portugal George Leal Jamil, Informaçôes em Rede Consultoria e Treinamento Ltda, Brazil
Chapter 33
A New Maturity Model for Project Risk Management in the Automotive Industry 611
Joselrizar, University of Gloucestershire, UK Martin George Wynn, University of Gloucestershire, UK
Chapter 34
E-Commerce in Small and Medium Enterprises in Sri Lanka 634
Kennedy D Gunawardana, University of Sri Jayewardenepura,, Sri Lanka
Section 4 Utilization and Applications
Chapter 35
Addressing Risks in Global Software Development and Outsourcing: A Reflection of Practice 651
Brian J. Galli, Long Island University, USA
Chapter 36
Continuous Improvement Relationship to Risk Management: The Relationship Between Them 697
Chapter 37
Internet Finance...713
Marta Vidal, Complutense University of Madrid, Spain Javier Vidal-Garcia, University of Valladolid, Spain Stelios Bekiros, European University Institute, Italy
Chapter 38
Running Successful Crowdfunding Campaigns for Non-Profits...731
AmirManzoor, Bahria University, Pakistan
Chapter 39
SMEs in Nigeria: Exploring Coopetition...744
Sola Oni, Pan-Atlantic University, Nigeria
Chapter 40
Effective Approaches in Higher Education Development: A Survey in Fundraising Best
Practices... 761
Andrew Aaron Shafer, Aquinas College, USA & North Park University, USA
Chapter 41
Relevance of Entrepreneurship in TVET...779
Charles O. Ogbaekirigwe, Federal University Ndufu-Alike, Nigeria Ugochukwu Chinonso Okolie, Ebonyi State University, Nigeria
Chapter 42
Crowdfunding, Entrepreneurship, and Design Education: Case Study of a Campaign by Design Students from China...802
Zhou Ding, Nanjing University of the Arts, China Jiang Jiabei, Nanjing University of the Arts, China
Chapter 43
Factors Comprising Effective Risk Communication, Decision-Making, and Measurement of IT and IA Risk...814
Ricardo Daza, University of Fairfax, USA Kathleen M Hargiss, University of Fairfax, USA
Chapter 44
Determinants of Self-Employment Entry: Evidence from Portugal... 834
Chapter 45
Building Entrepreneurial Networking Quality to Improve the Success of Innovation and Batik
SMEs Performance...862
Elia Ardyan, Sekolah Tinggi Ilmu Ekonomi Surakarta, Indonesia
Ginanjar Rahmawan, Sekolah Tinggi Ilmu Ekonomi Surakarta, Indonesia
Sunarto Isstianto, Sekolah Tinggi Ilmu Ekonomi Surakarta, Indonesia
Chapter 46
The Relationship between Entrepreneurial Competencies, Competitive Intelligence, and
Innovative Performance among SMEs from an Emerging Country: Competitive Intelligence in
SMEs...884
Ainul Abdul-Mohsin, Universiti Sains Malaysia, Malaysia
Chapter 47
Exploring the Factors to Green IT Adoption of SMEs in the Philippines...907
Alexander A. Hernandez, College of Information Technology Education, Technological
Institute of the Philippines, Philippines
Chapter 48
Real Estate Crowdfunding: 2015 and Beyond... 927
Steven A. Cinelli, REMARQ, USA
Chapter 49
The Impacts of Trait Emotional Intelligence and Entrepreneurial Self-Efficacy on Perceived
Behavioral Control Among Undergraduate Students...955
Teresa Torres-Coronas, Universität Rovira i Virgili., Spain
Marta-Ardntzazu Vidal-Blasco, Universität Rovira i Virgili, Spain
Chapter 50
Entrepreneurship Development in Northeast Region of Romania...969
Alexandru Costin Cîrstea, Bucharest University of Economic Studies, Romania
Chapter 51
Maximising Value Through IT and Business Alignment: A Case of IT Governance
Institutionalisation at a Thai Bank... 978
Abrar Haider, University of South Australia, Australia
Sureerat Sae Tang, University of South Australia, Australia
Chapter 52
Information and Communication Technology for SMEs’ Competitiveness... 1006
Neeta Baporikar, Namibia University of Science and Technology, Namibia
Chapter 53
Optimizing Virtual Communities in Tourism to Facilitate Development of Small and Medium-
Sized Enterprises...1023
Chapter 54
Working Capital Financing by Banks in Small Enterprises: Problems and Challenges for
Bangladesh...1042
Md. Mosharref Hossain, Bangladesh Institute of Bank Management (BIBM), Bangladesh & Universiti Utara Malaysia, Malaysia
Yusnidah Ibrahim, Universiti Utara Malaysia, Malaysia
Section 5
Organizational and Social Implications
Chapter 55
Risk Management Usage and Impact on Information Systems Project Success...1065
April H. Reed, East Carolina University, USA MarkAngolia, East Carolina University, USA
Chapter 56
Intermediating Crowdfunding: A Foundational Assessment...1085
Joan MacLeod Heminway, The University of Tennessee College of Law, USA
Volume III
Chapter 57
Proactive Law as Competitive Advantage in Crowdfunding...1107
Jack Wroldsen, Oklahoma State University, USA
Chapter 58
Does Crowdfunding (Creatively) Disturb the Conventional (Banking) Alliances with Support Networks for Financing (Micro-)Entrepreneurs?...1128
Nathalie Mercier, Banque Populaire de Bourgogne Franche-Comté, France Hayyan Alia, Burgundy School of Business, France
ArvindAshta, Burgundy School of Business, France Maaouia Ben Nasr, Burgundy School of Business, France Mihaela Bonescu, Burgundy School of Business, France Ahmadou Bamba Ndiaye, Burgundy School of Business, France
Chapter 59
Understanding and Adoption of E-Finance in Small and Medium Enterprises (SMEs) in
Developing Countries: A Study of Bangladesh and South Africa... 1149
Brenda Scholtz, Nelson Mandela Metropolitan University (NMMU), South Africa Melisa Koorsse, Nelson Mandela Metropolitan University (NMMU), South Africa Siyasanga Loleka, Nelson Mandela Metropolitan University (NMMU), South Africa
Chapter 60
Factors Driving Firms from Emerging Countries into the Global Market: The Case of Chinese SMEs Entering the North East of England...1175
Chapter 61
Information and Communication Technology Adoption in SMEs in Sri Lanka: Current level of ICT Usage and Perceived Barriers...1193
Jayani Chamarika Athapaththu, University of Colombo, Sri Lanka Busige Nishantha, University of Colombo, Sri Lanka
Chapter 62
An Exploratory Study of the Impact of Government Policies on the Development of Small and Medium Enterprises in Developing Countries: The Case of Nigeria... 1205
Olusegun Dosumu, Birmingham City University, UK & Newman University, UK Javed Hussain, Birmingham City University, UK
Hatem El-Gohary, Birmingham City University, UK
Chapter 63
Handling Uncertainty in Project Management and Business Development: Similarities and Differences... 1219
Stefan Hartlieb, WU Vienna University of Economics and Business, Austria Gilbert Silvius, LOI University of Applied Sciences, The Netherlands & University of
Johannesburg, South Africa
Chapter 64
Building Sustainable Enterprises through Innovations in Bulgaria... 1245
Julia Dobreva, University for Finance, Business, and Entrepreneurship (VUZF University), Bulgaria
Chapter 65
Increasing Project Success in China from the Perspectives of Project Risk, Methodology, Tool Use, and Organizational Support...1267
Charlie C. Chen, Appalachian State University, USA Makoto Nakayama, DePaul University, USA Yongyi Shou, Zhejiang University, China
Danuvasin Charoen, NIDA Business School, Thailand
Chapter 66
Challenges for Innovation Due to Firm Size: The Case of Brazilian Industrial Firms...1288
Graziela Ferrero Zucoloto, Institute de Pesquisa Econômica Aplicada, Brazil Mauro Oddo Nogueira, Institute de Pesquisa Econômica Aplicada, Brazil
Chapter 67
The Importance Role E-Collaboration Capability and Information System Maturity on Knowledge Sharing and SMEs Marketing Performance... 1309
Section 6 Managerial Impact
Chapter 68
IT Strategie Planning through CSF Approach in Modem Organizations...1329
Neeta Baporikar, Namibia University of Science and Technology, Namibia
Chapter 69
Alternative Research Funding Mechanisms: Make Funding Fit for Science 2.0... 1349
David Osimo, Open University of Catalonia, Spain Laia Pujol Priego, ESADE, Spain
Riina Vuorikari, EC JRCIPTS, Spain
Chapter 70
The Role of Philanthropy on the Strategic Planning Process of a Selective Liberal Arts and Science College...1364
Wayne P. Webster, Ripon College, USA
Rick C. Jakeman, The George Washington University, USA Susan Swayze, The George Washington University, USA
Chapter 71
E-Marketing for SMEs... 1385
Neeta Baporikar, Namibia University of Science and Technology, Namibia & University of Pune, India
Rosalia Fotolela, Namibia University of Science and Technology, Namibia
Chapter 72
Fostering Environmental Performance Management within Indian SMEs...1404
Gurudas Nulkar, Symbiosis Centre for Management and Human Resource Development (SCMHRD), India
Chapter 73
Coping Better with the Project's Unknown Unknowns: New Competences for Overcoming Uncertainty in Projects...1419
Yvonne-Gabriele Schoper, HTW Berlin, Germany Fritz Bohle, ISF München, Germany
Eckhard Heidling, ISF München, Germany
Chapter 74
Entrepreneurial Action as Metaphorical Process and its Metaphorics... 1441
Alexey A. Baryshev, Tomsk State University, Russian Federation
Chapter 75
Knowledge Leakage when SMEs Participate in Supply Chains: What Is It About and How Can It Occur?...1459
Chapter 76
Strategic IT Alignment in Service Sector...1478
Abrar Haider, University of South Australia, Australia Sureerat Sa e tang, University of South Australia, Australia
Chapter 77
Technological Change Perspective for ERP Implementation in Small and Medium Enterprises.... 1506
Jessy Nair, PES University, India Aarthy Chellasamy, PES University, India
Section 7 Critical Issues and Challenges
Chapter 78
Using Marketing to Implement a Strategic Plan: Reflection of Practiced Literature... 1518
Brian J. Galli, Long Island University, USA
Chapter 79
Startup Success Trends in Small Business Beyond Five-Years: A Qualitative Research Study... 1533
Alvin Perry, Claremont Lincoln University, USA Emad Rahim, Bellevue University, USA Bill Davis, Ashford University, USA
Chapter 80
Exploring the Spheres of Crowdfunding... 1547
Bernard Owens Imarhiagbe, Kingston University, UK
Chapter 81
A Framework for Research on Information Technology Governance in SMEs...1567
François Bergeron, Université du Québec, Canada Anne-Marie Croteau, Concordia University, Canada
Sylvestre Uwizeyemungu, Université du Québec à Trois-Rivières, Canada Louis Raymond, Université du Québec à Trois-Rivières, Canada
Chapter 82
Understanding Knowledge Management Spectrum for SMEs in Global Scenario... 1589
Neeta Baporikar, Namibia University of Science and Technology, Namibia & University of Pune, India
Chapter 83
Exploring the Research Domain of IT Governance in the SME Context...1606