NAV in number and figures 2020
Mai 2021
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Contents
NAV at a glance
NAV in 2020
The labour market during the COVID-19 pandemic
Health-related benefits
Trends and developments
Click on a heading to go to the different parts of the
presentation
NAV at a glance
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NAV’s priorities
MORE PEOPLE IN WORK
RELIABLE MANAGEMENT BETTER SERVICE
USER INTERACTION
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NAV is there from the cradle to the grave
0 10 000 20 000 30 000 40 000 50 000 60 000 70 000 80 000
0 ÅR 10 ÅR 20 ÅR 30 ÅR 40 ÅR 50 ÅR 60 ÅR 70 ÅR 80 ÅR 90 ÅR 100 ÅR
The Norwegian population per December 2017. Due to the COVID 19-pandemic, the number of people receiving unemployment benefit in 2020 is far greater than this figure shows.
Not recipient
AAP Social assistance Child benefit
Old-age pension Parental benefit
2 or more benefits
Disability benefit Sickness
benefit Unemployment
benefit
NAV in 2020
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In 2020 ...
... NAV Call and Service Centre was contacted every 6 seconds
... NAV received an application for unemployment benefit every 48 seconds
... NAV paid out NOK 1 million a minute!
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Distribution of the NOK 528 billion NAV paid out in 2020
Cash for care: NOK 1.6 billion.
The pie chart showing the benefits NAV has paid out is based on our accounting figures. The group «Other» includes basic benefit and attendance allowance, assistive technology, survivor’s pension and support for single parents.
Old-age pension Work assessment
allowance (AAP)
Disability benefit Sickness
benefit
241,3 B.
NAV
99,5 B.
50,4 B.
30,2 B.
Parental benefit: NOK 21,8 billion.
Child benefit: NOK 14,9 billion.
Unemployment benefit: NOK 38,6 billion.
Labour market schemes: NOK 8,7 billion.
Other: NOK 19,9 billion
Nation budget
2020
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The pandemic resulted in strong growth for NAV’s digital services
Number of digital applications (total)
Log-ins on nav.no
2019
2020 5.4 million
3.2 million
Visits to nav.no
2019
2020 58 million
41 million
2019
2020 97 million
72 million
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How users contacted NAV Call and Service Centre in 2020
Chat Write to us
Telephone 3.2 million (63%)
1.0 million (21%)
862 000 (17%)
A total of 5 million enquiries were answered
The number of chat enquiries only includes unique chats (number of chats closed by the chatbot Frida + all manual chats)
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Benefit fraud in 2020
Number of cases reported**
0 50 100 150 200 250
2016 2017 2018 2019 2020
Amount reported (in NOK millions)
reported cases of abuse of the COVID-19
schemes amounting to a total of NOK 32.5 million.
Work assessment allowance (AAP)
* The COVID-19 schemes include the salary compensation scheme (33 cases), compensation for self-employed persons and freelancers (4 cases), and advance on unemployment benefit (2 cases).
Unemployment benefit
12 29
27 35
COVID-19 schemes*
40
42
52
111 90 86
Other benefits
0 200 400 600 800
2020 2019 2018 2017 2016
Unemployment benefit Work assessment allowance (AAP) Other benefits
COVID-19 schemes*
**The number of cases reported is higher than the number of people reported, since some people may be reported for fraud linked to multiple benefits. Thus, if a report of fraud concerns multiple types of benefit, this will count as one report in each of the relevant benefit columns in the bar chart.
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NAV schemes in 2020
billion kr. spent by NAV on various labour market schemes in 2020
9.1 Average number of participants
on schemes each month: 67 000
158 million
1.2 billion
1.9 billion
1.6 billion 128
million
1.6 billion
100
Qualifications to be able to get a job. E.g.
labour market training (AMO),
vocational training and higher education.
Training
Recipients of unemployment benefit can apply to keep their benefit while setting up a
business. No extra costs as a scheme.
Job creation and business start-up
Mapping or testing the ability to work of people who are unsure what work they can do, e.g. due to health issues or a long period of not working.
Capability assessment schemes
715 million
12 000
15 100
9 700 3 000
14 100
11 600
800
400 400
million
Support to find or keep a job. E.g. a mentor at the workplace or place of study or support from a counsellor.
Follow-up
Job seekers with little work experience or limited ability to work can try working in an occupation for a short period of time and receive training or a reference.
Work preparation and training*
NAV can cover part of the pay of people who would not get a job on ordinary conditions of pay and work or are at risk of losing their jobs due to their health.
Subsidised pay
For people who can work if the practical conditions at the workplace are adapted. E.g. assistive technology and grants for necessary adaptations.
Adaptation
Recipients of disability benefit who need adapted work tasks. Usually in a sheltered workplace, but some are in ordinary businesses.
Adapted work
Help to cope with health-related and social problems that are preventing a person from working. E.g. motivational or training programmes.
Occupational rehabilitation
1.3
billion
Benefit to cover the cost of living for people participating in schemes.Employment scheme allowance
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In 2021, the number of old-age pensioners in Norway will pass one million
Men
Average retirement age:
Women
Average retirement age:
40%
in work before drawing pension
31%
on disability benefit before drawing pension
57%
in work before drawing pension
21%
on disability benefit before drawing pension
Figures as at December 2020. In this overview, status before drawing pension is measured two months before starting to draw an old-age pension. Persons who were registered as both working and receiving disability benefit are listed here as in work before drawing pension. NAV’s forecast from December 2020 shows that Norway will pass one million old-age pensioners in 2021.
66 years
65 years
63 400 people started receiving an old-age pension
during 2020. At the end of 2020, there were
981 400 people receiving old-age pension.
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NAV and the COVID-19 crisis: 12 out of 12 parliamentary requests implemented in a few hectic weeks
1
2 and 3
4
5
6
7 and 8
Salary compensation scheme in the event of temporary lay-off The state takes over 18 days of sick pay from the employer’s period, 9 June.
Changes in the rules for unemployment benefit
Increased amount and lower income requirements, 30 March.
Unemployment benefit for apprentices New system providing apprenticeships with a guaranteed income, 10 May.
Change in employer’s period for sick pay New manual solution on 7 April
and automated solution on 20 April.
Sickness benefit for self-employed persons and freelancers New solution on 1 April.
Care benefit, doubled the scheme and reduced period paid for by the employer. New manual solution on 30 April and
automated solution on 11 April.
9
10
11
12
extra
extra
Care benefit for self-employed persons New solution on 30 March.
Income security for self-employed persons and freelancers New solution to compensate for loss of income on 4 May.
Suspension of the activity requirement Change in routines implemented on 20 March.
Extension of the period for time-limited benefits (e.g. AAP) Change in rules implemented on 23 March.
Expansion of Digisos– digital social assistance to almost all municipalities
Ensured simplified processing in collaboration with Norwegian Association of Local and Regional Authorities (KS) and the county authorities.
System for advance payment of unemployment benefit New solution that was set up in four days, 30 March.
20 March: The Storting passes temporary amendments to laws and regulations in response to the COVID-19 outbreak.
NAV is made responsible for implementation of 12 parliamentary requests.
By 9 June, NAV had delivered 15 different solutions linked to the requests and two additional solutions due to the pressing need to be able to pay out money quickly.
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Each year NAV makes 3–4 million individual decisions
The figures include both manual and automated decisions, as well as decisions based on applications and decisions due to changes in the user’s case.
0 1000000 2000000 3000000 4000000 5000000
2014 2015 2016 2017 2018 2019 2020
4.3 million
The labour market during
the COVID-19 pandemic
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Record high unemployment as a result of the COVID-19 pandemic
6% or less 6.1–7%
7.1% or more
Proportion of thework force registered with NAV as a
job seeker
April 2020 December 2020
February 2020
Lowest
Trøndelag 3.3%
Highest Oslo 18.0%
Lowest
Nordland 5.0%
Highest Oslo 9.3%
Lowest
Nordland 12.3%
Highest Vestfold and Telemark 4.4%
Map: NorwegianMapping Authority Norway: 3.7% Norway: 14.9% Norway: 6.8%
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Impact of 21st century crises on the labour market in Norway
Facts: The start time in the graph is either two months before a specific event or two months before the lowest unemployment rate before the crisis. The zero points in the graph: The dot-com bubble June 2001, the financial crisis Sept. 2008, the oil crisis Aug. 2014 and the COVID-19 crisis March 2020. *The term “job seekers” comprises people who are registered with NAV as fully unemployed, partially unemployed or a job seeker on a labour market scheme.
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What sets the COVID-19 crisis apart?
Very many partially unemployed.
When the restrictions were eased, many people who had been partially laid-off returned to work.
months to reach the peak in the number of job seekers registered with NAV. Other
crises have typically taken 18–24 months.
out of 10 job seekers stated that they had been laid off. The lay-offs were due to lockdowns in Norway and other countries.
out of 7 persons in the work force were registered as job seekers. Highest
unemployment rate since the Great Depression in the 1930s.
2
1
9
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- 100 000 200 000 300 000 400 000 500 000 600 000
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 COVID-19 crisis (March 2020) Financial crisis (Sept. 2008) The oil price slump (Aug 2014)
Number of applications for unemployment benefit during various crises
517 000
applications for unemployment benefit in the first six months of the COVID-19 crisis
361 000
applications for unemployment benefit over two years during the financial crisis
437 000
applications for unemployment benefit over two years during the oil price slump
The graph shows cumulative growth
Months
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The number of job seekers in vulnerable groups has almost doubled
0 100 000 200 000 300 000 400 000 500 000
Jan. March May July Sept. Nov. Jan. March
groups of job seekers*
4
No. of people (March 2021):
59 500 (+95% from Feb. 2020)
47 600 (+80% from Feb. 2020)
75 700 (+104% from Feb. 2020)
16 500 (+116% from Feb. 2020) Young people under the age of 30
Immigrants (from outside the EEA)**
With less than 6 months of unemployment benefit left 2020
30
Not completed upper secondary school
2021
251 400
140 400 73 900
106 400
430 200
217 000
Other job seekers 4 vulnerable groups of job seekers
* The same person may be included in several of the four groups: For example, a job seeker under the age of 30 with a low level of education will be
included in two of the groups. As a result, the figures in these groups do not add up. ** Africa, Asia, Latin America and Eastern Europe outside the EU.
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Short ang long-term absence from work
Ready for work
Not working Working
Not ready for work
Gross
unemployment is the sum of all the completely unemployed people and job seekers participating in schemes.
Disability benefit 357,600 people
Impaired work capacity 190,100 people
Sickness absence 148,900 people Completely unemployed
106 900 people
Umemployed people participating in schemes organised by NAV
15,100 people
Partially unemployed 71,300 people
Number of people registered with NAV. The figures show job seekers, people with impaired work capability and people with disabilities at December 2020, and the annual average for sickness absence for 2020. Note that some people may be in more than one group.
Health-related benefits
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Sickness absence has risen during the pandemic
6 5,7
5,2 5,3 5,1 5,2 5,1 5,1 5,2 5,1 5,3 5,5
0 2 4 6
2009 2011 2013 2015 2017 2019
Doctor-certified sickness absence
(%) Q4
Doctor-certified sickness absence
Q4 2020
5% or less 5.1–5.9%
6% or more
Map: NorwegianMapping Authority
Lowest Oslo: 4.4%
Highest
Nordland: 6.6%
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35%
24%
6%
21% 14%
Causes of sickness absence:
greatest increase in respiratory diseases
Women have about 50% more sickness absence (measured in full-time work days lost) than men in 2020.
Women Men
Doctor-certified sickness absence in Q4 2020. The diagnosis overview shows the number of full-time work days lost as a percentage,
distributed among the main diagnosis groups. The comparison between men and women is measured in the number of full-time work days lost.
Musculoskeletal disorders
Musculoskeletal disorders
Mental health
disorders Mental health
disorders Pregnancy
Respiratory disorders
Other
Digestive disorders
Respiratory disorders Other
27%
19%
30%
17%
7%
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0 50 000 100 000 150 000 200 000
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Increase in number of recipients of work assessment allowance (AAP)
174 300
people on work assessment
allowance (AAP) in December 2010, which corresponds to 5.5% of the population.
124 500
people on work
assessment allowance (AAP) in December
2020, which corresponds to 3.6% of the population.
Figures for people registered as recipients of work assessment allowance (AAP) at NAV. In this context, «population» means everyone aged between 18 and 66 years.
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What happens to those who stop receiving AAP?
2 286 (15,5 %) are in work without benefits from NAV
259 (1,8 %) are job seekers
2 473 (16,7 %) have impaired work capability
5 409 (36,6 %) are receiving disability benefit
3 171 (21,4 %) are in work combined with benefits from NAV
14 786 people
stopped receiving
work assessment
allowance (AAP) in Q1 2020
922 (6,2 %) are classified as “other” (e.g.
students, self-employed, etc.)
37 % are in work
The figures show the number of people who have stopped receiving work assessment allowance (AAP) in the first quarter of 2020 and their status in NAV registers 6 months later.
266 (1,8 %) are old-age pensioners
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More people receiving disability benefit
0 100 000 200 000 300 000 400 000
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
301 200
people received disability benefit in December 2010, which corresponds to 9.5% of the population
357 600
people received disability benefit in December 2020, which corresponds to 10,4% of the population
Number of people registered with NAV. In this context, «population»
means the population aged between 18 and 66 years.
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Recipients of long-term health-related benefits
0 100 000 200 000 300 000 400 000 500 000
2010 2012 2014 2016 2018 2020 2022
476 100
124 500
Recipients of disability benefit Forecasts
Statistics from NAV at the end of December each year. * Approximately 6,000 people receive disability benefit and work assess ment allowance (AAP) in the same month.
The figures have been adjusted so that these individuals are not counted twice in the group «recipients of work assessment allowance (AAP) or disability benefit».
471 100
174 300 301 200
364 700 357 600
378 200 Recipients of work assessment allowance
(AAP) or disability benefit *
Recipients of work
assessment allowance (AAP)
Trends and developments
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Societal trends and NAV towards 2035
Increased expectations and opportunities
Faster
restructuring pace Weak population growth,
strong ageing
Photo: Colourbox, Unsplash, Pexels
