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Network Administration Systems

Engineering #0917

2015-2016 Program Handbook

School of Engineering & Information Technology

Conestoga College Institute of Technology and

Advanced Learning

Note: This is a companion document to the current

Conestoga

Student Guide

.

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Contents

1. WELCOME ... 3

2. PROGRAM HANDBOOK GUIDELINES ... 4

3. PROGRAM STAFF CONTACT INFORMATION ... 4

3.1 Program Faculty ... 4

4. PROGRAM OVERVIEW ... 4

4.1 Program Description ... 4

4.2 Program Design ... 5

4.2.1 Program Learning Outcomes ... 5

5. PROGRAM INFORMATION AND REQUIREMENTS ... 6

5.1 Academic Assistance ... 6

5.2 Academic Dates ... 6

5.3 Academic Probation ... 6

5.4 Academic Standing and Promotion ... 6

5.5 Attendance ... 6

5.6 Awards ... 6

5.7 Clearance of Academic Deficiency ... 6

5.8 Communication and Emailing Requirements ... 7

5.9 Course Add/Drop ... 7

5.10 Credit Transfer/Exemptions ... 7

5.11 Program-Specific Pathways ... 7

5.12 Discontinuance ... 7

5.13 Equipment Supplies and Texts ... 7

5.14 Evaluations (deadlines, tests, and examinations) ... 8

5.15 Graduation ... 8

5.16 Program Advisory Committee (PAC) ... 8

5.17 Program Progression ... 8 5.18 Re-admission Requirements ... 8 5.19 Student Feedback ... 8 6. STUDENT SERVICES ... 9 7. FACILITY INFORMATION ... 9 8. SAFETY PROTOCOLS ... 9

9. CONESTOGA POLICIES AND PROCEDURES ... 9

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1. WELCOME

Welcome to Conestoga!

This program handbook has been designed to provide you with information specific to Network Administration Systems. It is a companion document to the Student Guide. We are proud of the programming we offer and the pathways that are available here at Conestoga.

We are proud of the full range of Engineering, Information Technology and Trades programming that we offer. We work with industry representatives in order to provide timely, employment-ready training options for all of our students.

Our faculty members are chosen not only for their subject matter expertise, but also for their passion for adult learning through the sharing of their knowledge and

experience. Whether it be in a face-to-face, mixed, hybrid or online environment, our faculty have the teaching expertise to help you succeed in your educational goals. I wish you the best in your studies and encourage you to contact us if you have any questions about the program.

Sincerely,

Sandra Schelling,

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2. PROGRAM HANDBOOK GUIDELINES

The purpose of this handbook is to provide students with program-specific details and other important information. The material in this handbook is accurate at the date of posting, and is applicable for the current academic year. Students will be informed of handbook changes that occur, if any, through college email. Program handbooks are updated yearly and students must check their program handbook for the current edition.

3. PROGRAM STAFF CONTACT INFORMATION

Dean, Continuing Education, Educational Technology & Corporate Training

Sandra Schelling

Doon Campus, Welcome Centre (519) 748-5220 ext. 3221

[email protected]

Manager, Continuing Education & Special Projects

Sheila McGlashan MA (Ed)

Doon Campus, Welcome Centre, Room 242 (519) 748-5220 ext. 2399

[email protected] Program Administrator

Carol Schlievert

Doon Campus, Welcome Centre (519) 748-5220 ext. 2390

[email protected]

3.1 Program Faculty

Contact information for this faculty will be provided on the first day of related courses.

4. PROGRAM OVERVIEW

4.1 Program Description

This program provides individuals with knowledge and skill sets in networking and computer support. The material taught in this program can be applied within any technological area of an organization. On completion of the program, the graduate will be able to apply the proper techniques and procedures to solve problems related to PC repair and networking.

This program would interest anyone in the technological field such as IT professionals (including foreign-educated IT professionals) where the desire is to broaden or upgrade knowledge and skill sets. Additionally, the program is suitable for individuals looking to

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5 The program addresses the skills needed in a traditional IT operation, as well as

addressing the required proficiencies in demand by many of the newer technology-focused industries. The program maps to several certifications in the CompTIA and Microsoft areas.

A main focus of the program is on developing students' abilities to provide swift, courteous and efficient support to management and users alike.

4.2 Program Design

Students can find their program design on the Student Portal by following the steps below:

1. Log in to Student Portal

2. Click on ‘My Courses’ tab

3. Select ‘View Progress Report’ button Courses are listed by level/semester.

Students can also view courses for the most current program design for this academic year on the Conestoga College website for Network Administration Systems

Engineering #0917. To find these courses, scroll down the page to the ‘Program Courses’.

4.2.1 Program Learning Outcomes

1. Apply principles of PC repair and networking to solve problems in various industries.

2. Communicate technical information effectively to all user levels using appropriate language, graphics and computer skills.

3. Apply knowledge, skills and practical procedures to assess and solve various IT related issues.

4. Manage the network effectively using industry standard hardware, software, tools and resources.

5. Deliver network support and services to address user and corporate needs. 6. Apply knowledge, skills and practical procedures to improve the IT operations of

the business.

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5. PROGRAM INFORMATION AND REQUIREMENTS

5.1 Academic Assistance

Academic assistance is available to students through a variety of avenues. The program coordinator/academic advisor and faculty can advise students on specific program and course information such as adding/dropping courses, etc. Access the Conestoga website for assistance provided through Accessibility Services.

5.2 Academic Dates

Program start and end dates, holidays and deadlines for course add/drop and

withdrawal are located in the Student Guide. Course changes (add/dropping) may also be made through the Student Portal under the “My Courses” tab.

Note: Not all programs follow listed dates. Contact your program coordinator or administrator for more information.

5.3 Academic Probation

For more information visit the College Policies, Procedures and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Academic Standing and Promotion Requirements Procedure.

5.4 Academic Standing and Promotion

Students are required to successfully pass all courses by meeting the specified minimum requirements, as stated in each course outline, in order to continue with the program.

5.5 Attendance

The attendance policy varies from course to course. For more information please refer to your course outline.

5.6 Awards

Visit the Financial Aid and Student Awards Office on Conestoga’s website for more information.

5.7 Clearance of Academic Deficiency

During a student’s academic career, there may be occasions when the student’s performance results in a failing grade for a course. Conestoga grants students the opportunity to raise this grade to the minimum passing grade under specific

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7 then click on the Academic Administration side tab and search for the document entitled Clearance of Academic Deficiency.

5.8 Communication and Emailing Requirements

Conestoga College student email accounts are used to communicate with students. Students are expected to regularly check their student email accounts. Faculty will not

respond to emails from non-Conestoga email addresses. 5.9 Course Add/Drop

For more information regarding course add/drop, please refer to the Continuing

Education Part-time Studies section of the Student Guide located in the Student Portal. It is strongly recommended that students consult their program coordinator/program administrator prior to dropping a course or for more information.

5.10 Credit Transfer/Exemptions

Please see the Student Guide for more details regarding credit transfer/exemptions.

5.11 Program-Specific Pathways

There are a number of different opportunities available to students who want to continue studying at Conestoga. For more information regarding program-specific pathways visit the Conestoga Pathways webpage.

5.12 Discontinuance

Students may be discontinued from a program if they do not meet specific academic standards.

For more information visit the College Policies, Procedures and Guidelines webpage then click on the Academic Administration side tab and search for the document entitled Discontinuance Policy.

5.13 Equipment Supplies and Texts

For the most current listing of the required textbook for each course please visit the college bookstore.

On occasion you may be required to attend a practical lab. Standard safety rules must be adhered to when visiting any lab. Your instructor will inform you of the safety rules well in advance so that you can be prepared.

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8 Where there are practical labs, students will be required to review and sign an

Acknowledgement of Safety and Responsibilities form (See appendix A).

5.14 Evaluations (deadlines, tests, and examinations)

Copying and plagiarism of assignments will be dealt with in accordance with College Policy regarding Academic Integrity.

Attendance for exams and tests is mandatory. If you miss an exam or test then a grade of 0% will be assigned and a re-write will not be permitted. The only time a re-write will be arranged is when you can provide a medical certificate stating due to illness or other authorized reasons you were unable to write the exam or test on the scheduled day. Faculty may choose to handle the makeup tests/exams directly or use the test centre service.

For more information visit the Testing & Assessment Services webpage. 5.15 Graduation

Students are eligible to graduate upon completion of all academic requirements in their program of study, including co-op placements if applicable.

5.16 Program Advisory Committee (PAC)

This program has a Program Advisory Committee (PAC) which is made up of industry and academic representatives as well as current students. They meet twice per year to discuss the direction in which that industry is heading and any improvements that can be made to keep the program current. This helps to ensure that students are learning material that is relevant to their industry.

The student representatives are expected to attend the meetings. Students must prepare and submit a report based on guidelines provided by the Program

Chair/Coordinator which will be presented at the meeting. Students are expected to be professional, dress in business attire, and engage in discussions.

5.17 Program Progression

This program is delivered in an accelerated block style format. Block style format provides for each program course to be delivered in a specific sequence one course at a time.

5.18 Re-admission Requirements

Please see the Student Guide for more information regarding re-admission requirements.

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9 Student feedback is an essential component of our continuous improvement process. Our opportunities for student feedback will include:

Student Appraisal of Teaching

The Student Appraisal of Teaching (SAT) allows direct feedback from students on teaching for a particular course. Completion of the SAT survey gives teachers and academic managers valuable information, to use for improving teaching at Conestoga. Students complete either an electronic or paper copy of the SAT. A summary of results is prepared by Institutional Research. The report is sent to the Academic Manager who shares the report with the faculty member AFTER all marks for the semester have been collected.

6. STUDENT SERVICES

Refer to the Student Guide for information on Student Services including Accessibility, Counselling, Learning Commons, Student Financial Services and Student Life.

7. FACILITY INFORMATION

Refer to the Student Guide for information on after-hours parking, classroom and computer labs.

8. SAFETY PROTOCOLS

Refer to the Student Guide for Conestoga’s Safety and Security Services and procedures.

9. CONESTOGA POLICIES AND PROCEDURES

A Student Protection Acknowledge confirmation pop-up will appear once an

applicant/student logs into the Student Portal. A PDF directs students to policies and procedures relevant to their academic responsibilities. Policies and procedures are searchable on Conestoga’s website. Students are advised to review and comply with all policies and procedures including the following:

• Academic Dispute and Resolution Policy/Procedure • Academic Integrity Policy

• Academic Recognition Policy • Academic Credential Procedure

• Clearance of Academic Deficiency Policy/Procedure • Co-operative Education Policy

• Discontinuance Policy/Procedure

• Eligibility to Participate in Co-op Work Terms Policy/Procedure • Evaluation of Student Learning Policy/Procedure

• Grading Procedure

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10 • Honours Policy/Procedure

• Program/Course (Cohort) Withdrawal Procedure • Student Concerns and Issues/Procedure

• Student Fees Policy • Student Feedback Policy

• Violation of Academic Integrity Procedure

10. PROGRAM REVISION LOG

Revision Date Summary of changes 01/08/2014 Original handbook creation.

References

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