Quarterly Operational Requirements

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Quarterly Operational Requirements

Revised for NTO, CTO and PIPs

Prepared by PricewaterhouseCoopers

For

The Uganda Communications Commission (UCC)

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1 Quarterly operational requirements review

As part of the current market study, UCC has reviewed the existing Reporting Framework, with respect to the following areas:

o Quarterly Operational Requirements for NTO, CTO and PIPs; o Quarterly Operational Requirements for PSPs;

o Annual Reporting for all operators; and o Financial Reports.

Following the review, the Quarterly Operational Requirements for NTO, CTO and PIPs has been amended, with the following key changes:

o Information request restructured to provide more clarity and consistency.

o Standard input forms created to facilitate data input by the operators, as well as to enable information analysis by UCC. The proposed template aims to set up an optimal layout for comparative analysis between periods and operators.

o Additional requirements included in the forms to increase transparency and enable more detailed market analysis.

The current requirements for PSPs seem reasonable and sufficiently informative, therefore no changes are proposed.

Annual financial reports should continue to be submitted to UCC following the same process and timeframe. These include the audited annual accounts of the operators.

The proposed structure for the Quarterly Operational Requirements for NTO, CTO and PIPs is set out in Appendix 1.

The standard templates for data submission are shown in Appendix 2. These are also available as Excel spreadsheet.

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2 Appendix 1 – Quarterly Operational Requirements, NTO,

CTO and PIPs

i. Fixed Network Access and Coverage Data

Code Data type

100 Fixed telephone lines in operation by access technology 101 Fixed telephone lines in operation by residential / corporate 102 Total capacity of fixed line switch

103 Number of main lines connected to digital exchanges 104 Number of lines connected to analogue exchanges if any 105 Switch capacity of the digital exchange

106 Fixed line network Geographic coverage 107 Payphones number and regional distribution

ii. Fixed Network Traffic & Calls

200 Outgoing - Fixed to own fixed network 201 Outgoing - Fixed to own mobile network 202 Outgoing - Fixed to off net fixed networks 203 Outgoing - Fixed to off net mobile networks 204 Outgoing - Fixed to East African networks

205 Outgoing - Fixed to the rest of the world networks 206 Outgoing - Fixed to Toll Free

207 Outgoing - Fixed to Premium numbers 208 Outgoing - Fixed to Emergency services 209 Outgoing - Dialup minutes

210 Outgoing - International transit traffic 211 Incoming - From other local fixed networks 212 Incoming - From other local mobile networks

213 Incoming - From international to fixed network (Excluding transit traffic) 214 Incoming - International transit traffic

215 IP telephony traffic

iii. Mobile Network Subscribers

301 Active mobile subscribers - Postpaid 302 Active mobile subscribers - Prepaid

303 Active mobile subscribers - Low and medium speed mobile networks if any 304 Active mobile subscribers - 3G

305 Active mobile subscribers - 2.5G (GPRS & EDGE) 306 Active mobile subscribers - Voicemail

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400 Outgoing - Mobile to mobile own network 401 Outgoing - Mobile to fixed own network 402 Outgoing - Mobile to off-net fixed networks 403 Outgoing - Mobile to off-net mobile networks 404 Outgoing - Mobile to East African networks 405 Outgoing - Mobile to the rest of the world networks 406 Outgoing - Mobile to Toll Free

407 Outgoing - Mobile to Premium numbers 408 Outgoing - Mobile to Emergency services 409 Outgoing - International Transit

410 Outgoing - Visiting roamers outbound traffic 411 Incoming - From other local mobile operators 412 Incoming - From other local fixed operators

413 Incoming - From international to own mobile network 414 Incoming - International transit

415 Incoming - Visiting roamers inbound traffic 416 Roaming - Own subscribers in other networks 417 IP telephony traffic

v. Mobile data

500 Outgoing - SMS on-net 501 Outgoing - SMS off-net

502 Outgoing - SMS to international 503 Incoming - SMS off-net

504 Incoming - SMS from international 505 Outgoing - MMS on-net

506 Outgoing - MMS off-net

507 Outgoing - MMS to international 508 Incoming - MMS off-net

509 Incoming - MMS from international

510 Number of SMS originated and terminated on a given PIP’s network through a given PSP

511 Number of outgoing SMS from a given NTO/CTO/PIP network terminating on

another local network through the given PSP 512 Mobile internet traffic (volume in Mb)

vi. Internet access

600 Number of fixed internet subscribers by access technology and bandwidth 600a Number of fixed internet subscribers - Residential

600b Number of fixed internet subscribers - Corporate

601 Provide details of non speed based internet access usage e.g. capacity based pricing

602 Distribution of wireless hotspots

603 Number and distribution of public internet access cafes served regardless of access speeds

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604 Number and location (by district) of educational institutions served with internet access regardless of access speeds

605a Total international uplink bandwidth 605b Total international downlink bandwidth 605c Total local bandwidth

606 Internet price list

607 Internet usage

vii. Leased lines

700 Retail leased lines price list – local ends (by distance and capacity) 701 Retail leased lines price list – trunk (by distance and capacity)

702 Wholesale leased lines price list – local end (by distance and capacity) 703 Wholesale leased lines price list – trunk (by distance and capacity)

viii. Billing and Complaints

800 %age of postpaid accounts that have been billed in a month 801 Billing complaints as a % age of total bills issued

802 %age of billing complaints resolved within 5 days of receipt

803 %age of billing complaints resolved within 20 days of receipt of complaint 804 %age of billing complaints resolved within 30 days of receipt of complaint 805 Volume and number of non billing complaints received

806 Number of non billing complaints resolved within 1 working day of receipt of complaint

807 Service activation/provisioning time

808 %age of service restoration requests fulfilled within 1 working day. Specify the various services.

809 %age of service restoration requests fulfilled within 2 working days of reporting

ix. Network availability

900 BTS - number, type, distribution, capacity 901 BSC - number, capacity

902 MSC - number, capacity

903 Other platforms (SMS, Voicemail, SGSN, GGSN)

904a Owned transmission - type and total capacity

904b Owned microwave transmission - distribution and capacity (no of E1) 904c Owned fibre transmission - distribution and capacity (no of E1 and km) 905 Leased fibre transmission - distribution and capacity (no of E1 and km)

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x. Network performance

1000 TCH Congestion

1001 Call Drop rate 1002 Call Block Rate

1003 Success call rate by service (ASR)

1004 Number of faults on network. Distinguish between faults on the various networks e.g. fixed wire line, GSM network, CDMA network etc

xi. Rates and charges

1100 A list of charges and rates of all services offered by the licensee This should be regardless of whether these rates are for approval or not. Internet and leased lines prices should be included in this disclosure.

xii. Employment

1200 Total full time staff

1201 Number of expatriate staff

1202 Number of female permanent employees 1203 Number of male permanent employees

1204 Number of contract/semi permanent employees

xiii. Revenue

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3 Appendix 2 – Quarterly Operational Requirements, NTO,

CTO and PIPs Standard Forms

Operator: Reporting period:

Uganda Communication Commision

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I. Fixed Network Access and Coverage Data

100 Fixed telephone lines in operation by access technology 101 Fixed telephone lines in operation by residential / corporate

Fixed lines Copper CDMA Wimax Others Total

Residential

-Corporate

-Total - - - -

-102 Total capacity of fixed line switch

103 Number of main lines connected to digital exchanges 104 Number of lines connected to analogue exchanges if any 105 Switch capacity of the digital exchange

Exchanges Value

Total capacity of fixed line switch

Number of main lines connected to digital exchanges Number of lines connected to analogue exchanges if any Switch capacity of the digital exchange

106 Fixed line network Geographic coverage

Region Fixed lines

Kampala Central Eastern Northern Western Total

-107 Payphones number and regional distribution

County Payphones … … … … … … … … … … … … … … Total

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-II. Fixed Network Traffic & Calls

Code Type Traffic (minutes) Calls

200

Outgoing - Fixed to own fixed network 201

Outgoing - Fixed to own mobile network 202

Outgoing - Fixed to off net fixed networks 203

Outgoing - Fixed to off net mobile networks 204

Outgoing - Fixed to East African networks 205

Outgoing - Fixed to the rest of the world networks 206

Outgoing - Fixed to Toll Free 207

Outgoing - Fixed to Premium numbers 208

Outgoing - Fixed to Emergency services 209

Outgoing - Dialup minutes n/a

210

Outgoing - International transit traffic n/a

211

Incoming - From other local fixed networks 212

Incoming - From other local mobile networks 213

Incoming - From international to fixed network (Excluding transit traffic) 214

Incoming - International transit traffic n/a

215

IP telephony traffic n/a

Total outgoing -

-Total incoming -

-Total -

-III. Mobile Network Subscribers

Code Type No subscribers Residential Corporate

300

Active mobile subscribers - Postpaid 301

Active mobile subscribers - Prepaid 302

Active mobile subscribers - Low and medium speed mobile networks if any 303

Active mobile subscribers - 3G (high speed) 304

Active mobile subscribers - 2.5G (GPRS & EDGE) 305

Active mobile subscribers - Voicemail

Total - -

-IV. Mobile Network Traffic & Calls

Code Type Traffic (minutes) Calls

400

Outgoing - Mobile to mobile own network 401

Outgoing - Mobile to fixed own network 402

Outgoing - Mobile to off-net fixed networks 403

Outgoing - Mobile to off-net mobile networks 404

Outgoing - Mobile to East African networks 405

Outgoing - Mobile to the rest of the world networks 406

Outgoing - Mobile to Toll Free 407

Outgoing - Mobile to Premium numbers 408

Outgoing - Mobile to Emergency services 409

Outgoing - International Transit n/a

410

Outgoing - Visiting roamers outbound traffic 411

Incoming - From other local mobile operators 412

Incoming - From other local fixed operators 413

Incoming - From international to own mobile network 414

Incoming - International transit n/a

415

Incoming - Visiting roamers inbound traffic 416

Roaming - Own subscribers in other networks n/a 417

IP telephony traffic

Total outgoing -

-Total incoming -

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-V. Mobile data

Code Type Volume

500 Outgoing - SMS on-net 501 Outgoing - SMS off-net 502 Outgoing - SMS to international 503 Incoming - SMS off-net 504

Incoming - SMS from international

Total SMS -505 Outgoing - MMS on-net 506 Outgoing - MMS off-net 507 Outgoing - MMS to international 508 Incoming - MMS off-net 509

Incoming - MMS from international

Total MMS

-510

Number of SMS originated and terminated on a given PIP’s network through a given PSP

511

Number of outgoing SMS from a given NTO/CTO/PIP network terminating on another local network through the given PSP

512

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VI. Internet access

600 Number of fixed internet subscribers by access technology and bandwidth 600a Residential Type <=64kbps 64-128kbps 128-192kbps 192-256kbps 256-512kbps >=512kbps ADSL CDMA Wimax VSAT Dial-up ISDN … … … Total 600b Corporate Type <=64kbps 64-128kbps 128-192kbps 192-256kbps 256-512kbps >=512kbps ADSL CDMA Wimax VSAT Dial-up ISDN … … … Total

601 Provide details of non speed based internet access usage e.g. capacity based pricing

………..

602 Distribution of wireless hotspots (location)

Distribution <=64kbps 64-128kbps 128-192kbps 192-256kbps 256-512kbps >=512kbps

603 Number and distribution (locations) of public internet access cafes served regardless of access speeds

Distribution No

604 Number and location (district) of educational institutions served with internet access regardless of access speeds

District No

605 Bandwidth

kbps 605a Total international uplink bandwidth

605b Total international downlink bandwidth 605c Total local bandwidth

606 Internet price list

Service name Bandwidth Unit price … <=64kbps … 64-128kbps … 128-192kbps … 192-256kbps … 256-512kbps … … … … … … 607 Internet usage (Mb) Type Volume (Mb) ADSL CDMA Wimax VSAT Dial-up ISDN … … …

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VII. Leased lines

700 Retail leased lines price list – local ends (by distance and capacity)

Price list ...kbps ...kbps ...kbps ...kbps Distance …km …km …km …km

701 Retail leased lines price list – trunk (by distance and capacity)

702 Wholesale leased lines price list – local ends (by distance and capacity)

703 Wholesale leased lines price list – trunk (by distance and capacity)

VIII. Billing and Complaints

Code Type Value

800

%age of postpaid accounts that have been billed in a month 801

Billing complaints as a % age of total bills issued 802

%age of billing complaints resolved within 5 days of receipt 803

%age of billing complaints resolved within 20 days of receipt of complaint 804

%age of billing complaints resolved within 30 days of receipt of complaint 805

Volume and number of non billing complaints received

-806

Number of non billing complaints resolved within 1 working day of receipt of complaint

807

Service activation/provisioning time 808

%age of service restoration requests fulfilled within 1 working day. Specify the various services.

809

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IX. Network availability

900 BTS – number, type, distribution, capacity

Region No BTS Sites No BTS No Transceivers

Kampala Central Eastern Northern Western Total - - -901 BSC – number, capacity Region No BSC Max TRX Kampala Central Eastern Northern Western Total - -902 MSC – number, capacity

Region No MSC Max subscribers

Kampala Central Eastern Northern Western Total - -903 Other platforms

Region No platforms Max subscribers

SMS Voicemail SGSN GGSN … Total -

-904a Owned transmission – type and total capacity

Type No E1 Km fibre Capacity Mbps

Microwave n/a n/a

Fibre n/a

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904b Owned microwave transmission – distribution and capacity (no of E1) No of E1 BTS-BSC BSC-MSC MSC-MSC Kampala Central Eastern Northern Western

904c Owned fibre transmission – distribution and capacity (no of E1 and km)

No of E1 BTS-BSC BSC-MSC MSC-MSC Kampala Central Eastern Northern Western No of km BTS-BSC BSC-MSC MSC-MSC Kampala Central Eastern Northern Western

905 Leased fibre transmission- distribution and capacity (no of E1 and km)

No of E1 BTS-BSC BSC-MSC MSC-MSC Kampala Central Eastern Northern Western No of km BTS-BSC BSC-MSC MSC-MSC Kampala Central Eastern Northern Western 906 Points of interconnection

No of POI Kampala Central Eastern Northern Western

Operator 1 Operator 2 Operator 3 Operator 4 Operator 5 Operator 6 Operator 7

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X. Network performance 1000 TCH Congestion

TCH Congestion

1001 Call Drop rate

Call Drop rate

1002 Call Block Rate

Call Block Rate

1003 Success call rate by service (ASR)

%

Fixed services

200

Outgoing - Fixed to own fixed network 201

Outgoing - Fixed to own mobile network 202

Outgoing - Fixed to off net fixed networks 203

Outgoing - Fixed to off net mobile networks 204

Outgoing - Fixed to East African networks 205

Outgoing - Fixed to the rest of the world networks 206

Outgoing - Fixed to Toll Free 207

Outgoing - Fixed to Premium numbers 208

Outgoing - Fixed to Emergency services 211

Incoming - From other local fixed networks 212

Incoming - From other local mobile networks 213

Incoming - From international to fixed network (Excluding transit traffic)

Mobile services

400

Outgoing - Mobile to mobile own network 401

Outgoing - Mobile to fixed own network 402

Outgoing - Mobile to off-net fixed networks 403

Outgoing - Mobile to off-net mobile networks 404

Outgoing - Mobile to East African networks 405

Outgoing - Mobile to the rest of the world networks 406

Outgoing - Mobile to Toll Free 407

Outgoing - Mobile to Premium numbers 408

Outgoing - Mobile to Emergency services 410

Outgoing - Visiting roamers outbound traffic 411

Incoming - From other local mobile operators 412

Incoming - From other local fixed operators 413

Incoming - From international to own mobile network 415

Incoming - Visiting roamers inbound traffic

1004 Number of faults on network. Distinguish between faults on the various networks e.g. fixed wire line, GSM network, CDMA network etc

Network No of faults

Fixed wireline Fixed CDMA GSM

XI. Rates

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XII. Employment

1200 Total full time staff 1201 Number of expatriate staff

1202 Number of female permanent employees 1203 Number of male permanent employees 1204 Number of contract/semi permanent employees

XIII. Revenue

1300 Revenue by service type

Service type Revenue ('000 Shs)

Retail services Fixed services

Connection and rental Calls (usage) Payphones Mobile services

Postpaid - Connection and rental Postpaid - Calls (usage) Prepaid - Connection Prepaid - Calls (usage) Mobile - roaming SMS Mobile internet Handsets SIM Cards Internet Leased lines Other retail services Total retail services Wholesale services Fixed termination

Fixed termination - local Fixed termination - international Mobile termination

Mobile termination - local Mobile termination - international Fixed origination

Mobile origination Transit

International access Infrastructure rentals

Transmission links rentals Site rentals

Wholesale leased lines Other wholesale services Total wholesale services

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Quarterly Operational Requirements