SSBC 1
Operational Risk,
Business Continuity &
Crisis Management
Philosophy, Methodology and
Implementation
Hong Kong International Airport
Two runways 3,800m 24 / 7 operations 63 movements / hour 59 frontal, 27 remote, 13 temporary, 36 cargo & 14 maintenance /long term parking stands 2011 throughputs Passenger : 53.9m Cargo : 3.9m tonnes Movements : 334k SSBC 2
12 Months up to Dec 2011 Throughput International Passengers
Third Busiest in the World
Source : Airports Council International
64.69 55.67 52.75 50.19 49.68 49.48 45.43 35.01 34.54 32.45 0 10 20 30 40 50 60 70 LONDON (LHR)
PARIS (PAR) HONG KONG (HKG) DUBAI (DXB) AMSTERDAM (AMS) FRANKFURT (FRA) SINGAPORE (SIN) BANGKOK (BKK) INCHEON (ICN) MADRID (MAD) Pa s s en ge r T hr ou gh pu t (in m illio ns )
12 Months up to Dec 2011 Throughput International Cargo
Busiest Airport in the World
Source : Airports Council International 3941 2484 2288 2199 2084 1899 1865 1731 1612 1598 0 500 1000 1500 2000 2500 3000 3500 4000 HONG KONG (HKG) INCHEON (ICN) SHANGHAI (PVG) DUBAI (DXB) FRANKFURT (FRA) TOKYO (NRT) SINGAPORE (SIN) ANCHORAGE (ANC)
TAIPEI (TPE) MIAMI (MIA)
C argo T hroughput (in '000)
Strategic Geographical Location
Half of the world’s
population lives within 5 hours’ flying time from Hong Kong
Extensive Air Network
about 900 daily aircraft movements
6
HKIA Risk Landscape : Multi-facet Threats
SARS
Human Swine Influenza Infectious diseases Industrial actions Civil unrest Adverse weather SSBC 7 Aircraft accident Hijack Sabotage Explosive devices Suicide bombs Surface-to-air missiles Cyber crimes
Inherent Risks
Risks associated with flying cannot be eliminated entirely
Inherent Risks
CX 780 SUB/HKG
ICAO
International
Standards &
Recommended
Practices
SSBC 10• Highly regulated industry
• Issues Aerodrome License
Emergency Procedures Manual
• Stipulated and approved by CAD
• Amendments to be approved by CAD
HKIA Risk Management Philosophy
Validated measures in place :
To enable an immediate, pre-planned, proactive
and validated response to any foreseeable and
probable disruptions in order to minimize negative
impacts to the Authority’s operations, reputation
and profitability
Risk Management Strategy
Holistic approach to
managing risks :
Structured,
multi-layered approach to
business continuity
planning
Integrating crisis
responses amongst all
major stakeholders
Expediting recovery
back to normal
operations
Emergency Procedures Manual
: EPM
SSBC 13
Emergency Procedures Manual : Tables of Content
Volume 01 • Aircraft accidents
• Ground incidents
• Fuel spillage
• Aircraft recovery
Volume 02 • Security related scenarios
Volume 03 • Fire scenarios
• Dangerous goods
• Weather related scenarios
• Landside transport emergencies
• No Land Link
• Public health emergencies
• Flight rescheduling control system
Mandated by the aviation regulator
Reference document by which HKIA responders conduct their internal planning
Primary focus on incident-specific operational responses Operational procedures from start of an incident to its
AEC Activation Example : Aircraft Accident
Effective and coordinated management of :
Information Resources
Command, control, coordination &
communication centre for airport response
On-scene : Rescue Leader – Airport Fire Contingent Airport community response : AEC – Airport Authority Government response : EMSC – Security Bureau
Coordination of media response
Airline’s response
Airport community + Government responses
Maintain business continuity and recovery
Emergency Response Compliance
Most airports work toward compliance to
Regulatory Minimum Standards e.g.
Crash & rescue field exercise to be held once
every 2 years
Going Beyond Compliance
HKIA works beyond regulatory compliance
Preventive plans to avoid disruptions
Crisis management plans to manage the crisis Business continuity plans to maintain airport
operations during the crisis
Post-incident business recovery plans to efficiently recover airport operations after the crisis
SSBC 17
HKIA Business Continuity
Coverage
Emergency and accident
(EPM)
Airport business continuity (BCM)
BCM Table of Content
SSBCE 18
Business Continuity Manual
Access Control System Aircraft Loading Bridge Baggage Handling System Aircraft Parking Aids
Crowd Management Automated People Mover Flight Information Display System Emergency Generators Flight Rescheduling Control System Lifts & Escalators
Prolonged Red Lightning Warning System Seawater Provision, Chiller & Mechanical Building Management System (MBMS) Terminal Evacuation & Recovery No Land Link
Landside Security Traffic Control & Surveillance, Car Park Vehicle Access Control System Into-plane Refuelling System Trunk Mobile Radio
Imminent Security Threat Water & Sewage Systems HKIAT Office Contingency Plan Airfield Ground Lighting System HKIA Post-Incident Recovery Plan Airfield Runway System Typhoon Preparations & Recovery Fixed Ground Power System
Public Health Emergencies General Building Management System (GBMS) & Supervisory Control And Data
Acquisition (SCADA) Power Distribution System
Linkages between BC Manual &
Emergency Procedures Manual
SSBC 19
Real Time Operations
Severity of impact of a crisis over time
Operational response procedures covered by Emergency Procedures Manual Preventive procedures covered by departmental
plans and the Business
Continuity Manual
Recovery procedures covered by departmental
plans and the Business
Emergency Procedures Manual
& Business Continuity Manual
EPM
Signal 8 & above Operational
procedures
Secure aircraft, airbridges, etc.
BCM
Caring for stranded passengers Ensure F&B available in Terminals
Coordinate on available transportation, etc. SSBC 20
BCM
Recovery actions after passage of Typhoon FIDS FRCS BHS Crowd management AEL/bus/ferry coordinationBCM
Coordination prior to Typhoon’s arrival Weather briefings Crowd management Traffic coordination F&B preparations Care Team standbyAEC standby
Incident & Crisis Management
Establish an IAC and AEC
SSBC 21
Coordination Between IAC & AEC
SSBC 22
Real Time Operations
Integrated Airport Centre Integrated Airport Centre Airport Emergency Centre Severity of impact over time
AEC Activation Example : BCP Weather
SSBC 23
3 to 4 days before typhoon expected
to hit HKG
Daily coordination with HKO
About 1 day before anticipated raising
of No. 3 storm signal
Organize HKIA community-wide weather briefing & airport
coordination meeting; preparations include crowd management set-ups, F&B outlets stocking up, etc. Upon raising of
No. 3 signal
Activation of AEC; manned by AA staff only
If No. 8 or higher signal
Full manning by all stakeholders (AOC, GHA, Police, CAD, AVSECO,
etc.) Lowering of storm
signals
AEC as coordination center for recovery; crowd management,
SSBC 24
