BHARATHIDASAN UNIVERSITY, TIRUCHIRAPPALLI – 620 024
P.G. DIPLOMA IN HOSPITAL ADMINISTRAATION
(For students admitted from 2006-2007 onwards)
ELIGIBILITY : Any Bachelor Degree from a recognized University Medium : English
Duration : One Year Pattern : Semester
Semester I Paper
No.
Title of Paper I.A. U.E Total
01 Principles of Hospital Management 25 75 100 02 Health Policy and Health Care System 25 75 100
03 Hospital Core Services 25 75 100
04 Hospital Support Services 25 75 100 05 Hospital Records Management 25 75 100
Semester - II
06 Hospital Related Laws 25 75 100
07 Marketing of Hospital Services 25 75 100 08 Hospital Hazards Management 25 75 100
09 Disaster Management 25 75 100
10 Computer Application in Hospital Management 25 75 100 Total 1000 Project in a Hospital : Any one among the Ten subjects (Duration at least
PAPER – I - PRINCIPLES OF HOSPITAL MANAGEMENT
Unit 1
Principles of Management – Introduction Definition – Organizational Development – Types of Organizations – Human Resource Development including HR Management – Motivation in Hospitals – Meaning – Types – Motivational theories – Their impact on Hospital Management – Motivating the employees hospitals – Financial Management – Basic Concepts and application of Operation Research Techniques.
Unit 2
Hospital Organization- Short introduction with reference to American Hospital System – Historical Development – Types of Hospital Organization with reference to types of Service, Demography, Bed strength and Types of ownership – Organization flowchart (Governmental and Non – Governmental Chart)
Unit 3
Direction – Meaning and significance – Principles of effective direction – Supervision – Leadership in hospital – Meaning – Scope importance - Styles – Qualities of successful leader – Span of control – Authority and responsibility – Delegation of authority – Obstacles – Effective delegation – centralization and decentralization – Memories and Limitations.
Unit 4
Medical Audit and Research Methodologies – Quality assurance in Hospitals - Methods of Quality assessment – Studies of Structure – Studies of process – Studies of outcome – Studies combining process and outcome (Trajectories and Tractors) –n Evaluation of strategies (Criteria Maps, Molding and Clinical trials).
Unit 5
Hospital communications – Types – Barriers – Methods to overcome barriers – Principles of effective communication – coordination – Importance of Coordination in hospital – Techniques of coordination.
Unit 6
Recent development in Management: Business process – Outsourcing – Enterprise Resource Planning – Supply Chain Management – Corporate Principles – Health Tourism – Medical transcription.
REFERENCE BOOKS:
1.Essentials of Management - Koontz and O’Donnel 2. Management - Griffin
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PAPER II – HEALTH POLICY AND HEALTH CARE SYSTEM Unit 1
Constitution of India – Directive Principles – Preamble – Health as a Concurrent Subject – Role of state Governments – and Voluntary Sectors in Policymaking – Impact of Changing Governments and International Agencies in Health policy. Demography Trends – World population trends – Indian population trends – Demographic structure and health implications.
Unit 2
Health Policy: Meaning – Need – National health policy – Features – National health programmes in India – Health planning – Planning under Five year plans – Plans outlays.
Unit 3
Health Care: Concept of health care – Levels: Primary, Secondary, Tertiary – Health for all 2000 A.D. – Healthcare system in India – Structure of Government Machinery – Private, Government, Corporate Hospitals.
Unit 4
Determinants of Health: Life style – Socio – Economic conditions – Heredity – Environment – Health and Family welfare services – Other factors.
Unit 5
Concept of disease – Natural history of diseases – Concepts of prevention – Mode of intervention – Changing pattern of diseases.
Unit 6
Organizations for Health: Voluntary health agencies in India – Indian Red cross Society – Indian Council for Child Welfare – Tuberculosis Association of India – PAI – Rockfeller Foundation CARE – International organizations – WHO – UNICEF – UNDP.
Reference Books:
1. Park, Text Book on Hygiene and Preventive Medicine, Banarsidas, Bhandy.
2. Study Material – Vol III, Health and Family Welfare Management. 3. Park. K. Prevention and Social Medicine.
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PAPER III – HOSPITAL CORE SERVICES Unit I
Hospital Services : Meaning – Types – Clinical, Non – Clinical Support services, Nursing and Administrative Services – Functions – Department in the hospital management.
Unit II
Clinical Services : Meaning – Importance – Types – Anesthesia – Internal Medicine – Cardiology – Dermatology – Endocrinology – Gastroentrology – Nephrology – Neurology – Oncology – Orthopedics – Plastic surgery – General Pediatrics – Urology – Obstetrics and Gynecology – Neonatology – Physiotheraphy – Brief explanation of each services.
Unit III
Non-Clinical Services: Meaning – Importance – Types – Blood bank – clinical bio-chemistry – Clinical pathology – Clinical hematology – Histopathology – Microbiology – Immunology – radiology – Nuclear medicine – Radio therapy – Pharmacy – Staff health – Medical staff organization and community health – Brief explanation of each service.
Unit IV
Support Services: Reception and Outpatient – Dietary and catering – House keeping and environment – Sanitation- Linen Laundry – Security – Engineering and maintenance – Ambulance – Transport service – Telephone – Electricity and water supply.
Unit V
Nursing Services : Objective – Nursing administration – Duty of nursing officers – Nursing and support staff in the ward – Nursing by-laws, rules, policies and procedures – Nursing meetings – Nursing audit – Determining nursing complement in hospital – Health education.
Unit VI
Administrative Services : Hospital administration – Hospital administrator – Duties of hospital administrator – Teaching – Training services (in – service education, attached medical college or paramedical sciences etc.) – General and medical purchase – General Stores – Computer and hospital information system.
REFERENCE BOOKS:
1. Liewtllyn and Davis Macoulay, Hospital Planning and Adminsitration 2. George, The Hospital Administrator, Jaypee Brothers, N. Delhi, 2003 3. Hospital Medical International Pvt. Ltd., Hospital Administration,
Office Journal of I.H.A.
4. Kusum Samant, Hospital Ward Management, Vora Medical Publications, Mumbai.
PAPER IV – HOSPITAL SUPPORT SERVICES Unit I
Principles and methods of organizing – Clinical and support services for hospitals – Role of supportive services / departments in the hospital management.
Unit II
Nursing Care and Ward Management – Meaning – Importance – Duties and responsibilities – Documentation and records.
Unit III
Pharmacy – Drugs and surgical equipments purchase – Inventory methods application of operation Research Techniques like EOQ, ABC, VED Analysis etc.,
Unit IV
Laboratories for investigation: Laboratory rules – Conduct Housekeeping – General rules of safely – Safety in the Laboratory – Blood Bank Management.
Unit V
Emergency Services: Ambulance service – Meaning – Importance Linen and Laundry: Meaning – Importance – Type of Service – Laundry Management – Washing materials – Washing arrangements.
Unit VI
Dietary services and Hospital Diets: Importance and functions – Equipment – Store – Day store – General Kitchen – Special diet Kitchen food distribution – Maintenance of Physical facilities – Hospital Engineering.
REFERENCE BOOKS:
1) Lewllyn Davies R & Macaulay H.M.C. Hospital Planning and Administration
2) Monograph series, Geneva, W.H.O. Jaypees Brothers.
Bhanot.
4) Francis CM & Mario C de. Souza, Hospital Administration, 3rd ed., Jaypee Brothers, N. Delhi.
5) George, MA, The Hospital Administrator, Jaypee Brothers, N.Delhi, 2003.
6) Hospital Medical International Pvt. Ltd., Hospital Administration, Office Journal of I.H.A.
7) Kusum Samant, Hospital Ward Management, Vora Medical Publications, Mumbai.
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PAPER V – HOSPITAL RECORDS MANAGEMENT Unit I
Records Management: Registers, Forms, Meaning and importance – Principles of record keeping – Merits and limitation – Latest trends in record maintenance – Electronic forms of records maintenance.
Unit II
Hospital Records: Meaning – Functions – Importance of medical records to patients, Doctors, Hospitals, Public health, Press, LIC, Police – Court of Law, Educations and Research.
Unit III
Hospital Records: Types – Out – Patient record, Causality Emergency, Surgery, Obstetrics and gynecology, pediatrics, investigation and diagnosis.
Unit IV
Records organization and Management : Classification of records – Bases for classification – indexing and filling of records – Problems associated with medical records – International classification of Disease (ICD) and DRG – (Principles and Uses) (Diagnostic Related Groups).
Unit V
Medical Registers: Meaning – Types – Purpose - Advantages – Principles of designing records – Registers in various departments - Common issues.
Unit VI
Medical forms and Reports: Meaning – Types and significance – Principles of designing – Statutory registers and reports to be maintained – specimens.
REFERENCES:
1. Rajendra Pal Korlahalli JS, Essentials of Business Communication, Sultan Chand and Sons, New Delhi, 1999.
2. Prasantha Ghosh K. Office Management, Sultan Chand and Sons, New Delhi, 1995.
3. Francis CM & Mario C de Souza, Hospital Administration, 3rd Ed., Jaypee Brothers, N. Delhi.
4. George, MA, Hospital Administrator, Jaypee Brothers, N.Delhi, 2003. *****************
SEMESTER II - PAPER VI – HOSPITAL RELATED LAWS (Objective salient features of Enactments and their Applicability to Hospitals)
Unit I
Central Births and Deaths Registration Act 1969 – Medical Termination of Pregnancy Act 1971.
Unit II
Transplantation of Human Organs Act 1994 – Pre-Natal Diagnostic Techniques (Regulation and Prevention of Mis – use) Act 1994.
Unit III
Drugs and Cosmetics Act. 1948 – Pharmacy Act. 1948 – Poison Aact 1919 – Drugs and Magic Remedies (Objectionable Advertisement) Act, 1954 – Dying Declaration.
Unit IV
Employees Provident Fund Act. 1952 – Payment of Gratuity Act, 1972 – Minimum Wages Act. 1948 – Payment of Wages Act. 1916, Maternity Benefit Act. 1961.
Unit V
Workmen Compensation Act, 1923 – Industrial Employment (Standing Order) Act – Trade Union Act – Industrial Disputes Act – Importance provisions.
Unit VI
Consumer Protection Act, 1986 – Medical Negligence Act.
REFERENCE BOOKS:
1. Kapoor N.D. Industrial Laws 2. Bare Acts.
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PAPER VII – MARKETING OF HOSPITAL SERVICES Unit I
Service Marketing – Concept – Significance – Salient features – Service Mission Statement – Planning for marketing hospital services – Market Segmentation in hospital services – Service mix – Elements – Their relation to hospital marketing.
Unit II
Hospital services – Service product mix – Planning and development of new services – Modification – Diversification and Elimination of services – Branding of hospital services – Their implication on marketing – Packages of services.
Unit III
Pricing of Hospital Services – Meaning – Factors influencing pricing – Pricing objectives and methods – Distribution of hospital services – Need – Importance – Types – Medical camps – Suburban centers – Rural centers management – Logistics management – Franchise in hospital services.
Unit IV
Promotion and Communication mix for Hospital Services – Promotional strategies – Advertisement and Public relations – Sales Promotion – Personal selling – Medical Tourism.
Unit V
People and process in hospital services – Internal marketing – Processes – Customer relationship marketing – Process – Service quality – Delivery of hospital services – Procedures, tasks, schedules, mechanisms, activities and routines.
Unit VI
Physical Evidence in hospital services – Meaning – Need – importance kinds – Brochures – Physical facilities and equipments.
REFERENCE BOOKS:
1. Jha S.M. Services Marketing, Himalaya Publishing, Mumbai, 1998. 2. Adrian Payne, The Essence of Services Marketing, PHI, New Delhi,
2000
3. Helen Woodrufe, Services, Marketing, Macmillan, Delhi, 1995
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PAPER VIII – HOSPITAL HAZARDS MANAGEMENT Unit I
Hospital Hazards: Meaning – Types – Physical – Biological Mechanical- Psychological – Its impact on employees- Preventive measures.
Unit II
Hospital Hazards Management: Meaning – Need – Principles – Purpose.
Unit III
Control of Hospital Acquired infection: Types of infection – Common Nosocomial infection and their Causative Agents – Prevention of hospital acquired infection – Role of central sterile supply department – Infection control committee – Monitoring and control or cross infection- Staff health.
Unit IV
Biomedical Waste Management: Meaning – Categories of biomedical wastes – Disposal of biomedical waste products – Incineration and its importance – Indian Medical Association – TNPCB Rules and Schedules – Standards for Waste autoclaving, micro waving and deep burial – Segregation – Packaging – Transportation – Storage
Unit V
Human Waste Disposal and Sewage Disposal: Diseases carried from excreta – Sanitation barrier – Methods of excreta disposal – Sewage wastes: Meaning – Composition – Aims of Sewage disposal – Decomposition of organic matter – Modern sewage treatment – Drawbacks of improper disposal of wastes – Solid and liquid.
Unit VI
Medical Insurance : National Insurance companies – Paramount health Care Services – Third party insurance – Payment terms and conditions – limitations of liability and indemnity.
Reference Books:
1. Park K. Preventive and Social Medicine
2. Park K. Text Book on Hygiene and Preventive Medicine, Banarsidas Bhanot.
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PAPER IX – DISASTER MANAGEMENT Unit I
Disaster : Meaning – Types – Manmade – Natural – Need for disaster Management
Unit II
Management of Natural Disaster : Food, Earth quake, Drought, Cyclone, Sunami – Epidemics : Cholera, Plague, Typhoid, Jaundice – Management of epidemics.
Unit III
Management of man – made Disaster – Accidents: Road, Train, Fire – Management of food poisoning – Alcoholic and drug addiction
Unit IV
Events Management : Festival, Melas, Bull fight, Sports, Races – Organization of medical camps.
Unit V
Management of disaster management – Prevention – Method Precautions – Ambulance management.
Unit V
Role of Hospitals, Community, Voluntary agencies and Government in disaster management.
Reference Books:
1. Shahunth and Panekar V.First Aid, Vora Publication
2. First Aid Manual: Accident and Emergency, Vora Medical Publn. ***************
PAPER X – COMPUTER APPLICATIONS IN HOSPITAL MANAGEMENT
Unit I
Introduction to Computing: Fundamental of Computers – Generation of Computers – Anatomy of Computers – Classification of Computers – Input and output devices – Memory and operating system – Programming languages – Data processing.
Unit II
Introduction to Windows: Application in windows – Word processing (MS Word) – Spreadsheet (MS Excel) – Presentation )MS Power point) – Relational databases (MS Access).
Unit III
Introduction to Internet: History of Internet – How the web works – Web server and clients – Connection at ISP – ISBN – Dialup or leased – Domain naming system – Registering our own domain name – Intranet.
Unit IV
Introduction to Medical Language : Body parts – Classifications and divisions – Cavities, planes and positions – Basic, Word structure, prefixes and suffixes – Word analysis – History and Physical examination of terminologies.
Unit V
Non-medical Terminologies: Medical writing – Grammar and punctuation in medical phrases – Medical report formats – Transferring techniques and procedures.
Unit VI
Hospital Information System – Overview and structure – objectives – approaches – Patients and facilities.
Reference Books:
1. Rajaraman V. Fundamentals of Computers
2. Nancy Stevenson, Word 97 Fast and Easy, Galgotia 3. CIS Series, Internet: An Introduction, Tata McGraw Hill 4. Davi-Ellen Chabner, The Language of Medicine
5. Williams and Wilkins, Stedman’s Medical Dictionary
6. Fordney and Diehi, Medical Transcription Guide: Do’s and Don’ts
