Spectacular Communications: Improving Our National Message in Schools and
Our National Message in Schools and
Colleges of Pharmacy and Utilizing it in our Local Settings to Generate Leadership,
Local Settings to Generate Leadership, Action and Results
Dennis Wagner Krista Pedley
H lth R d S i Ad i i t ti Health Resources and Services Administration
Today We Will:
y
Have Fun!
Equip You with Powerful Methods &
Equip You with Powerful Methods &
Mindsets for Developing New Ways to Work at your individual schools in your personal at your individual schools, in your personal lives, and as a national team
Create Version 1 0 of a National Message
Create Version 1.0 of a National Message
Make commitments, offers and requests to
take the work of this group to the next level take the work of this group to the next level
Help create a vision for the work of this group
moving forward moving forward
Questions we are running on
What are some powerful methods and
mindsets proven to generate action & results?
What ways can each of us use these methods
and mindsets to create the possibility of
extraordinary results in our lives and work? extraordinary results in our lives and work?
How do we want to be as a group?
What are our best ideas for the national What are our best ideas for the national
message we want to project as a team?
What will Version 1.0 of our National MessageWhat will Version 1.0 of our National Message
look like?
How Should We “Be”
T
th
H
T d
?
Together Here Today?
Having Fun Having Fun
Attentive, Listening
Establishing New Relationships Establishing New Relationships Highly Interactive, yet Disciplined Working togetherg g
Making Requests, Offers, Deal, Commitments Getting Command of the National Message we g g
want to project
Generating “Net Forward Energy” ????
Net Forward Energy
Net Forward Energy
Wh t W Thi k
d
What We Think…and
What We Say…
M k
All th Diff
M k
All th Diff
Makes All the Difference.
Makes All the Difference.
Two Kinds of
E
Th
ht St t
t
Energy, Thoughts, Statements…
Positive (+) Negative (-)
What’s Wrong What’s Right Taking Responsibility Blame
O t iti P bl
Opportunities Problems
What We Can Do What We Can’t Do Acting Waiting Wishing Acting Waiting, Wishing Being Proactive Being Reactive Good Stories Bad Stories
Net Backward Energy
Net Backward Energy
Wh t W C ’t D -+ -+ What We Can’t Do What We Can Do -+ -+ -+ -+ -+ -+ + + + + -+ -+ -+ -+
Net Forward Energy
Net Forward Energy
Net Forward Energy
Net Forward Energy
-+ -+ -+ -+ -+ -+ -+ -+ -+ -+ -+ + + + + + + + + + + + + + + + -- -- -- - - - -- - - - + + + + + + + + + + + + + + -- -- -- - + + + + + + + + + + + + + + + + +
More Positives Than Negatives
+ + + + + +
Remember…
We get more of what we focus on
We get more of what we focus on
Focus on problems – more problems Focus on success – more success
Focus on what works – more of what works Focus on good stories – more good stories Focus on good results – more good results
Getting Personally & Professionally
C
t d t D S
I
t
t W
k
Connected to Do Some Important Work
What is it about my job as a pharmacy
i
i
f
i
l h
communication professional that
makes my heart sing?
Some Powerful Methods
Some Powerful Methods
Framing
Requests & Offers
Assertions & Declarations
Effective Questions
Declarations
Loose/Tight
Loose/Tight
Powerful Cycle
How to “Be”
Loose/Tight
Loose/Tight
D N A
D N A
OPEN SPACE
Net Forward Energy
Net Forward Energy
D.N.A.
D.N.A.
“Work” & Deal
One Powerful Choice That You
Get to Make…Every Moment
Deciding how you will be.
g
y
You Can Choose
How to “Be”
…Right Now
I Y
M ti
…In Your Meetings
…With This Group
p
…When Confronted With Hardship
I Lif
…In Life
Being Is a Choice
Being Is a Choice
To be
you have to be
To be _________, you have to be
thinking and feeling ___________
thoughts.
14
Being Is a Choice
Being Is a Choice
To be grateful you have to be
To be grateful, you have to be
thinking and feeling about things
you are grateful for.
Being Is a Choice
Being Is a Choice
To be stressed you have to be
To be stressed, you have to be
thinking and feeling stressful
thoughts.
Some Examples of
p
Ways of Being
• Open
• Leaders in Service to One Another
• Focused on Action
• A Source of Positive Energy to Self & Othersgy
• Authentic
• Bold
• Accountable for Results
Alexa’s Mother Chose to Contribute to
Increased Organ Donation
Over Bitterness
Increased Organ Donation…Over Bitterness
Alexa’s Mother Chose to Contribute to
Increased Organ Donation
Over Bitterness
Increased Organ Donation…Over Bitterness
Question
for Group Discussion and Action
How do we want to be as
Frame With
Frame With
Effective Questions
Effective Questions
“All of life’s answers are available,
if we just knew which questions to ask.”
Leadership Speech Acts
p
p
Requests & Offers
Acknowledgements
Assertions & Declarations
Assertions & Declarations
Assessments
Commitments
Effective Questions
Effective Questions
Other Speech Acts…
p
Complaints
Complaints
Gossip
Worries & Frets
Ineffective Questions
Ineffective Questions
Excuses
Blame
Every meeting runs
y
g
on a question.
What are the questions
What are the questions
you want people in your
meeting to be running on?
The conscious mind can only
The conscious mind can only
focus on one thing at a time.
Plant
Plant
Effective Questions
Effective Questions
Leaves No Room For
Leaves No Room For
Ineffective Questions
Ineffective Questions
26 26
Creating Effective Questions
Creating Effective Questions
“What” or “How”
“What” or “How”
g
Q
g
Q
Makes You Think
Makes You Think
Open Ended
Open Ended
Open Ended
Open Ended
Not “Why” Or “Which”
Not “Why” Or “Which”
Not “Yes/No?”
Not “Yes/No?”
Not Yes/No?
Not Yes/No?
Avoid Judgment
Avoid Judgment
Some Effective Questions
Some Effective Questions
• What’s Working?
Some Effective Questions
Some Effective Questions
• What’s Working?
• What Causes It to Work?
• What Would I Add?
• What Would I Add?
• What Excites Me About This Story?
• What Excites Me About This Story?
• What Insights Do I Get From Their Story?
• What Are the Benefits of This Approach?
• What Ways Can I Adapt This Approach?
28 28
Some Ineffective Questions
Some Ineffective Questions
• Why won’t this work in my situation?
Some Ineffective Questions
Some Ineffective Questions
• Why won’t this work in my situation?
• What issues do I have with this?
• What issues do I have with this?
• Is this a priority?
• Is this a priority?
• Is this right?
• Is this right?
• Why was it easy for them to do it?
H
t B D i
E
i
How to Be During Exercise:
Generating conversation Embracing other ideas
O i th di i
Owning the discussion
Using a Special Kind of Listening:
Set Aside Judging, Evaluating & Critiquing Set Aside Judging, Evaluating & Critiquing
Listen for Possibility, Insight & Connection
What are your best ideas for
What are your best ideas for
the national message
we want to project
1
What do o like abo t
1.
What do you like about
what you are hearing?
y
g
2.
What would you add or
h
?
You have just produced Version
1 0 f
N ti
l M
!
1.0 of a National Message!
What’s next? – Commitment to
In our wildest dreams,
In our wildest dreams,
what impact
d
t t
t
do we want to create
for the profession of pharmacy,
f
h
l
f h
for schools of pharmacy
for our school of pharmacy
p
y
for our students,
for our community?
for our community?
L
i
I A ti
Leaving In Action
What other questions do you
t thi
t
k
?
Reflecting on on what we have
learned and accomplished
Methods on
How to Be
Effective Questions
Net Forward Energy
How we want to be as a group
Version 1 0 of a National Message
Version 1.0 of a National Message