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Interactive Voice Response (IVR) Systems - Global Strategic Business Report
Description: This report analyzes the worldwide markets for Interactive Voice Response (IVR) Systems in US$ Million by the following Product Segments: Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 & Above Ports. The report provides separate comprehensive analytics for the US, Canada, Europe, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets.
The report profiles 78 companies including many key and niche players such as:
Aspect Software Inc., AT&T Inc., Avaya, Inc., BCE, Inc., Cisco Systems Inc., Convergys Corp., Dialogic Corporation, Enghouse Systems Limited, Syntellect Inc., Genesys Telecommunications Laboratories Inc., Healthcare Technology Systems, IBM, Mitel Networks Corporation, Nuance Communications, Inc., Philips Speech Processing, Verizon Communications, Inc., Voxeo Corporation, West Corporation, and Holly Connects.
Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.
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Contents: 1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS 1 Study Reliability and Reporting Limitations 1
Disclaimers 2
Data Interpretation & Reporting Level 3 Quantitative Techniques & Analytics 3 Product Definitions and Scope of Study 3 2. INDUSTRY OVERVIEW 5
A Quick Primer 5
Current Market Scenario 6
Recession Slows Down Growth But Strengthens Underlying Business Fundamentals 6
Recession-Related Worries Push ‘IVR Outsourcing' Center Stage 8 Outlook 8
Other Trends & Issues 8
Future Growth Potential For Outbound IVR is Enormous 8 Use of Personalized IVR Technology Increasing 9
Legacy Systems Being Replaced with New Technologies 9 VoiceXML: the Dominant IVR Technology 10
Table 1: Global IVR Port Shipments (2010 & 2015): Percentage Share Breakdown of IVR Ports Shipped by Type (includes corresponding Graph/Chart) 10
VoiceXML 2.0 and IP Contact Centers - An Unbeatable Duo 11 Cost Savings - The Primary Goal 11
Vendors Shift Focus to Small & Medium Companies 11 Large Companies Replace Legacy Systems 12
Packaged Applications Steal the Show 12
Hosted IVR Market-Poised for Momentous Growth 12 IVR Market: Undergoing Major Transition 13
Emergence of Standards Contributes to the Automated Speech Recognition Market 13
Market Repositioning Offers a Flood of Opportunities 14 Evolution of New Cohort of Vendors 15
Strategic Tie Ups & Consolidations Herald Future Growth 15 Market Share Findings 15
Table 2: World IVR Market (2011): Percentage Market Share Breakdown of Leading Vendors (includes corresponding Graph/Chart) 15
Table 3: World Hosted/Managed Service IVR Market (2010): Percentage Share Breakdown of Revenues for Leading Players (includes corresponding Graph/Chart) 16
IVR Research- A Necessary tool to Enhance Customer Service 16 Clinical IVRS- A New Kid in the Block 16
Healthcare Technology Systems (HTS)- The Leader 17 Pharmaceutical Industry- Refilling Through IVR 17
Natural Language Fueling Growth for Speech-Enabled IVR Systems 17 Innovative Pricing Strategies to Boost Growth 17
IVR Systems - Backbone for Internet Telephony 18 VXML and SALT: Battling it out 18
United States - The Unconquered Monarch of IVR Market 18 Asia-Pacific - Taking A Clue from its Western Counterparts 18 Negative Mindset Pose Serious Challenge 19
Get Human - A Fight for Consumer Right 19 Short Market Sizzlers - A Recapitulation 19 3. PRODUCT OVERVIEW 21
What are Interactive Voice Response Systems? 21 Application Areas 22
Basic Requirements for Deploying an IVR System 23 IVR System Development 23
Higher-End Tools 23
What is Speech Recognition? 24 Infrastructure Market 25
Deployments at Enterprise Level - Influencing Growth 25 Technology Enhancements - Serving as a Medium 25 Potential Drawbacks 25
Speech Recognition Framework 26 Telephony Platform 26
Enterprise-Based Speech Recognition Applications 26 Network-Based Speech Recognition Applications 26 Voice Portals 26
Factors Contributing to Growth in Speech Recognition Market 26 Development of Speech Technology 27
Impending Bottlenecks 27
Integration - Not the Best Solution 27 Noisy Environments - Not Suitable 27
Speech Recognition - Optional than Compulsion 27
Lower Note of Economic Situation - Pulling Down Demand 28 Benefits of Speech-Enabled IVR Solutions 28
Speech-Enabled Applications & Services 28 IVR Technologies 29
Voice Recognition (VR) 29
Speech Verification or Voice Authentication 29 Text-to-Speech (TTS) 30
Audiotext 30
Computer Telephony Integration (CTI) 30 What is VoiceXML Technology? 30 VoiceXML Design 31
VoiceXML Improves Customer Service 31 VoiceXML Offers Benefits at Low Costs 32
VoiceXML - Enhancing Speech Recognition Technology 32 What's SALT Technology? 33
iVoice™ Advanced IVR System from iMessaging Systems Offers Key Features 33
Cisco IP Interactive Voice Response System 34 Advantages of Cisco IP IVR 34
4. END-USE MARKET ANALYSIS 35
Travel and Financial Industry: Promoters of Speech Recognition Technology 35
Contact Center/Call Center 35
Speech-Enabled IVR Systems: Imperative for Contact Centers 35 Role of Interactive Voice Response (IVR) Systems in Contact Centers 36
Contact Center Market 36
IVR Systems in the Banking Sector 37 Statistical Findings on End-Use Markets 37
Table 4: Global Market for IVR Systems (2010): Percentage Share of End-use Sector - Financial Services, Telecom, Technology, Travel & Tourism, and Others (includes corresponding Graph/Chart) 37
5. PRODUCT INNOVATIONS/INTRODUCTIONS 38 Interact Introduces IVR System Channel on TMCnet 38
Square Systems and Confirmit Enter Into Partnership Agreement 38 Plum Voice Unveils IVR System Channel on TMCnet 38
Air Miles Rolls Out IVR System 39
Angel Deploys Caller First IVR Solutions for AstraZeneca 39
E.W. Scripps to Standardize VBVoiceTM-based Subscription System 39 NYRR to Deploy IVR Solution of Plum Voice 40
Telnorm Provides Mexican University with Predictive Dialer Solution 40
Intercept Networks Unveils Beta Phase of Intelligent Number(SM) 40 Netxcell Introduces Single IVR system 41
Maryland Transit Administration Unveils Mobility Direct Interactive Voice Response 42
Ethiopian Commodity Exchange Introduces New SMS and IVR System 42 Angel Introduces New Multimodal App 43
MTNL and DigiVive Enter into Partnership 43
Debt Resolve and E-Complish to Introduce IVR Versions of DR PreventTM and DR SettleTM Solutions 43
Idea Cellular and handygo Launch Behtar Zindagi IVR Solution in India 44
Nu Echo Introduces Mirador IVR Monitoring Service 44 Pronexus Launches IVRguard Solution 44
Postbank Unveils Interactive Voice Response System 45
Datatel Launches New Credit Card Payment Gateway Service 45 NewFound Communications Rolls Out VXML Dialer 3.0 45 TSYS Unveils MobilePASS 46
Qtel Launches Self-Service Application and IVR 46
NCH Software Unveils IVM Interactive Telephone System 46
Simpro Solutions Unveils Automated IVR Customer Service Portal 47 Datatel to Launch IVR Hosted Services 47
Nortel Launches Nortel ICP 47
Metaphor Solutions Introduces SayNDrive and SayNDial 48 SpeechStorm to Unveil Visual IVR Applications Suite 48 800 PBX Launches Speech Driven IVR Applications Suite 48 Tektronix Communications Unveils Zoey 49
Kleward Consulting Launches IVRS Development 49 Intervoice Launches Voice Portal 5 49
Angle.com Expands its IVR Range 49
Avaya Selects Nuance Speech Recognition Technology 50 Envox Unveils CT ADE 10 50
Avaya Launches Communications Solutions for Public Safety 50 Avaya Introduces Speech Tools 50
Voxeo Re-launches SIP and IVR Hosting Infrastructure 51 NMS Communications Introduces the NMS Partner Network 51 Tourtellotte Introduces New Trident IWR 51
6. RECENT INDUSTRY ACTIVITY 52
Nuance Communications to Pocket Loquendo 52 STI and TelASK Technologies Form Strategic Alliance 52
RouteMatch Software Purchases RouteShoutTM TIS Platform from Deeplocal 52
USAN Takes Over Interactive Softworks 53 LDM Group Signs Agreement with Ateb 53
Amvensys Telecom Holdings Takes Over Voicecom® Telecommunications 54 West Interactive Takes Over TuVox 54
Remembered Voices Selects Plum Voice for IVR Services 55 West Corporation Pockets Holly Connects 55
Getfugu Collaborates with Nuance Communications 55
Plum Voice Enters into a Supply Agreement with Tyler Technologies 55 BASIC HR Services Enters into Partnership with IVR Technology Group 56
Ness Technologies Bags Supply Contract from Bank Discount 56 Verizon Business and US Department of Health and Human Services Sign Contract 56
Loquendo Collaborates with Digium 57 Convergys Collaborates with IP Integration 57 Enghouse Pockets Trio Enterprises 57
Avaya Acquires Nortel Enterprise Solutions 58 Phase Forward Snaps Up Business Unit of Covance 58 VEXIS Systems Takes Over Voice Architects 58
Voxeo Enters into Partnership with Remego 59 Deltacom and DMS Florida Extend Partnership 59 Virgin America Extends Partnership with TuVox 59 Enghouse Acquires Envox 60
Siemens Collaborates with Contact Solutions 60
NMS Communications Collaborates with Atlantic Convergence 60 Sangoma Technologies Signs Agreement to Acquire Stake in Paraxip Technologies 61
IgeaCare Systems and Jenne Distributors Sign Distribution Agreement 61
Telesoft Technologies Collaborates with Vicorp 62 Convergys Acquires Intervoice 62
Bio-Imaging Technologies Snaps Up Phoenix Data Systems 63 MicroAutomation Enters into Partnership with Nexidia 63 Nepal Telecom Enters into Collaboration with Pulse 63 InforMedix Holdings and Audiopoint Enter into Partnership 63 Telesoft Technologies Partners with Telisma 63
Parature Partners with Angle.com 64
Spoken Communications Announces Partnership with Call Genie 64 MacSpeech Gains Licensing Rights for Dictation Technology From Nuance 64
Verizon Gains VoiceXML Approval 64
Ifbyphone Partners with SiteKreator, Launches Latest Ifbyphone Version 65
Voxeo, VoiceVerified Unite Under Partnership Deal 65 Nokia Siemens Bags Pan-India Contract from Bharti Airtel 65 Verizon Business Forays into European IVR Market 66 Radiology Ltd Selects the SpeechQ of MedQuist 66 Syntellect Takes Over Fluency 66
Vocantas Inks Partnership Agreement with CBA 66 Passport Offices Install IVR Systems 67
Bio-Imaging Takes Over Phoenix Data 67 DOES Installs New IVR System 67
Mandi Parishad Partners with Reliance Communication to Install IVR System 67
SNAP Signs Agreement with Five9 67 Railway Division to Upgrade IVR System 68
ClinPhone Enters into Global Collaboration with Invivodata 68 7. FOCUS ON SELECT PLAYERS 69
Aspect Software, Inc. (USA) 69 AT&T Inc. (USA) 69
AVAYA, Inc. (USA) 70 BCE, INC. (CANADA) 70 Cisco Systems Inc (USA) 70 Convergys Corp. (USA) 71 Dialogic Corporation (Canada) 71 Enghouse Systems Limited (Canada) 72 Syntellect Inc. (USA) 72
Genesys Telecommunications Laboratories Inc. (USA) 73 Healthcare Technology Systems (HTS) (USA) 73
IBM (USA) 73
Mitel Networks Corporation (Canada) 74 Nuance Communications, Inc. (USA) 74 Philips Speech Processing (United Kingdom) 74 Verizon Communications, Inc. (USA) 75
Voxeo Corporation (USA) 75 West Corporation (USA) 75 Holly Connects (USA) 76
8. GLOBAL MARKET PERSPECTIVE 77
Table 5: Global Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Geographic US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart) 77 Table 6: Global Historic Review for Interactive Voice Response (IVR) Systems by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart) 78
Table 7: Global 15-Year Perspective for Interactive Voice Response (IVR) Systems by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2010 and 2017 (includes
corresponding Graph/Chart) 79 Analytics by Product Segment 80
Table 8: Global Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems (Less than 24 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes
corresponding Graph/Chart) 80
Table 9: Global Historic Review for Interactive Voice Response (IVR) Systems (Less than 24 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart) 81 Table 10: Global 15-Year Perspective for Interactive Voice Response (IVR) Systems (Less than 24 Ports) by Geographic Region - Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 82
Table 11: Global Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems (25 to 46 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes
corresponding Graph/Chart) 83
Table 12: Global Historic Review for Interactive Voice
Response (IVR) Systems (25 to 46 Ports) by Geographic Region US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart) 84 Table 13: Global 15-Year Perspective for Interactive Voice Response (IVR) Systems (25 to 46 Ports) by Geographic Region Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 85
Table 14: Global Recent Past, Current & Future Analysis or Interactive Voice Response (IVR) Systems (47 to 64 Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes
corresponding Graph/Chart) 86
Table 15: Global Historic Review for Interactive Voice
Response (IVR) Systems (47 to 64 Ports) by Geographic Region US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart) 87 Table 16: Global 15-Year Perspective for Interactive Voice Response (IVR) Systems (47 to 64 Ports) by Geographic Region Percentage Breakdown of Revenues for US, Canada, Europe and Rest of World Markets for the Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 88
Table 17: Global Recent Past, Current & Future Analysis or Interactive Voice Response (IVR) Systems (65 and Above Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes
corresponding Graph/Chart) 89
Table 18: Global Historic Review for Interactive Voice Response (IVR) Systems (65 and Above Ports) by Geographic Region - US, Canada, Europe and Rest of World Markets
Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding
Graph/Chart) 90
Table 19: Global 15-Year Perspective for Interactive Voice Response (IVR) Systems (65 and Above Ports) by Geographic Region - Percentage Breakdown of Revenues or US, Canada, Europe and Rest of World Markets for the Years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 91
9. UNITED STATES 92 A.Market Analysis 92 Outlook 92
United States 92
Trends & Issues 92
IVR System Vendors Facing Decline in Profit Margin 92 Speech-Enabled IVR Systems Increasing Efficiency 92 Table 20: US Market for Traditional IVR Systems (2010):
Percentage Share Breakdown of Revenues for DTMF and Speech Enabled IVR Systems (includes corresponding Graph/Chart) 93 Advances in Technology and Economic Recovery to Bolster IVR Market 93
New Technology Leveraging Efficiency and Profitability to Pharmaceutical Market 93
Compatibility and Interoperability Features to Spearhead Future Markets 93
Statistical Findings 94
Table 21: Leading Players in the US IVR Systems Market (2010): Percentage Breakdown of Dollar Sales for Avaya, Intervoice, and Others (includes corresponding Graph/Chart) 94 Table 22: US Automatic Speech Recognition Market (2010): Percentage Share Breakdown of Value Sales for Speech Processing by Category - Speech Recognition, Text to Speech and Voice Authentication (includes corresponding
Graph/Chart) 94
Table 23: US Market for Speech Applications (2010):
Percentage Breakdown of Value Sales for Custom Applications and Packaged Applications (includes corresponding
Graph/Chart) 94
Table 24: US Market for Speech Platforms (2010): Percentage Breakdown of Value Sales for Traditional IVR Platforms and Standards based Platforms (includes corresponding Graph/Chart) 95
Table 25: US Automatic Speech Recognition Market (2010): Percentage Breakdown of Value Sales of Leading Players Nuance Communications, IBM and Others (includes corresponding Graph/Chart) 95
Table 26: US Market for Voice Applications (2010):
Percentage Share Breakdown by Application - Call Centers, Communication, Directory, Business Process Automation, Transactions and Others (includes corresponding
Graph/Chart) 95 Product Launches 96
Strategic Corporate Developments 102 Select Players 110
B.Market Analytics 116
Table 27: US Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart) 116
Table 28: US Historic Review for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart) 117
Table 29: US 15-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment - Percentage
Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports for the years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 118 Analytics By End-Use 119
Table 30: US Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by EndUse Sector Banking/Finance, Telecom, Insurance, Travel/ Hospitality, Healthcare and Other Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart) 119
Table 31: US Historic Review for Interactive Voice Response (IVR) Systems by End-Use Sector - Banking/Finance, Telecom, Insurance, Travel /Hospitality, Healthcare and Other Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes corresponding Graph/Chart) 120
Table 32: US 15-Year Perspective for Interactive Voice Response (IVR) Systems by End-Use Sector - Percentage Breakdown of Revenues for Banking/Finance, Telecom, Insurance, Travel/Hospitality, Healthcare and Other Markets for the years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 121
10. CANADA 122 A.Market Analysis 122 Outlook 122
Table 33: Canadian Market for Traditional IVR Shipments (2010): Percentage Share Breakdown of Revenues for DTMF and Speech Enabled IVR Systems (includes corresponding
Graph/Chart) 122 Product Launches 122
Strategic Corporate Development 124 Select Players 125
B.Market Analytics 127
Table 34: Canadian Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart) 127
Table 35: Canadian Historic Review for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes
corresponding Graph/Chart) 128
Table 36: Canadian 15-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment - Percentage Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports for the years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 129 11. EUROPE 130
A.Market Analysis 130 Current & Future Analysis 130 Product Launches 130
Strategic Corporate Developments 131
Philips Speech Processing (United Kingdom) - A Key Player 133 B.Market Analytics 134
Table 37: European Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart) 134
Table 38: European Historic Review for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes
corresponding Graph/Chart) 135
Table 39: European 15-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment - Percentage Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports for the years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 136 12. REST OF WORLD 137
A.Market Analysis 137 Current & Future Analysis 137 Asia-Pacific 137
Overview 137
Southeast Asian Companies Adapting IVR Systems 137 Speech Recognition Technology in India: Yet to Take Off 137 Market Trends 138
Asia-Pacific IVR Market Embraces Incredible Growth Potential 138 IVR Systems to Witness Advancement in Speech Recognition 138 IP Technology in IVR Systems to Gain Acceptance 138
Latin America: Market Overview 138 Competitive Scenario 139
Product Launches 139
Strategic Corporate Developments 141 B.Market Analytics 144
Table 40: Rest of World Recent Past, Current & Future Analysis for Interactive Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2009 through 2017 (includes corresponding Graph/Chart) 144 Table 41: Rest of World Historic Review for Interactive
Voice Response (IVR) Systems by Product Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports Markets Independently Analyzed with Annual Revenues in US$ Million for the Years 2003 through 2008 (includes
corresponding Graph/Chart) 145
Table 42: Rest of World 15-Year Perspective for Interactive Voice Response (IVR) Systems by Product Segment - Percentage Breakdown of Revenues for Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports for the years 2003, 2010 and 2017 (includes corresponding Graph/Chart) 146
COMPETITIVE LANDSCAPE
Total Companies Profiled: 78 (including Divisions/Subsidiaries - 80)
The United States 58
Canada 10 Europe 8 France 3
The United Kingdom 3 Rest of Europe 2
Asia-Pacific (Excluding Japan) 4
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