If your
internal
communication
is
Who
reads what
and why and
what the impact is?
How many info-sharing
meetings
need to be organised
because nobody reads?
What the service desk cost
of handling internal requests
what your people
actually know
today?
we send
e-mails
and newsletters, etc.
Business users dealt with 121 emails a day in 2014 of which
only 14% were crucial - Time spent on
email: 2:22 per day
$3,050/y productivity cost per p. - unnecessary email
64% of decision-makers read emails via mobile devices
If a message doesn’t look good or has an attachment it gets deleted
32% emails have multiple attachments resent to all
+20MB a day per user required to handle emails
Sources: The Microsoft Office Personal Productivity Challenge (PPC); Study by Bain and Co., May 2014; Meetings in America, Verizon Business; Email Statistics Report, 2014-2018, The Radicati Group; Business Users Survey - 2013, The Radicati Group; The Shape of Email 2012, Mimecast; Internal audit Autumn 2014, Telco Group; 10 Must Know Email Marketing Stats 2014, EmailExpert; McKinsey Global Institute, The Social Economy: Unlocking value and productivity through social technologies, 2012
we organize
meetings
face2face, telco’s, training, etc.
15% of
an organization’s collective time is spent in meetings
40.7h/y per employee in training; 47% in classroom
90% daydream, 73% do other work during meetings
35% of day productive, rest lost to distractions
$5,197.50 per participant of an in-person distant meeting
69 %
feel meetings aren’t productive
31h monthly spent in unproductive meetings
or, to be more certain,
Sources: The Microsoft Office Personal Productivity Challenge (PPC); Study by Bain and Co., May 2014; Meetings in America, Verizon Business; Email Statistics Report, 2014-2018, The Radicati Group; Business Users Survey - 2013, The Radicati Group; The Shape of Email 2012, Mimecast; Internal audit Autumn 2014, Telco Group; 10 Must Know Email Marketing Stats 2014, EmailExpert; McKinsey Global Institute, The Social Economy: Unlocking value and productivity through social technologies, 2012
people are
immune
to email
Internal Audit 2014, Ramsat/Orange
Only 8% of operational emails were actually read in 2014.
cost of meetings is
extravagant
At a 10,000-employee business $60 million – 20% of the total meetings cost
was wasted on unproductive activity in 2013.
May 2014 Study, Bain and Co. & VoloMetrix Inc.
virtually
no data
on what’s up
No real-time information on what is being read & what is the impact
it’s tough to know
who knows what
with email
you KNOW
you’ve sent it
with intranet
you KNOW
it is there to be used
with social media
you HOPE
it works
with meetings
do you really
LOGISTICS
of internal corporate communication
‣
mobile
‣
social
‣
personalized
attractive
corporate
magaZine
Product
| Market | Value | Strategy | Cases | Team | Plan | Valuation | Investment
real-time
Business Intelligence
on all communications
‣
actionable
‣
quantifiable
‣
meaningful
who
SAW the MESSAGE
who
OPENED & VIEWED IT
who
CONFIRMED to UNDERSTAND IT
who
SOUGHT further EXPLANATION
scores of those who
LEARNED & PASSED TESTS
reduce
EMAIL VOLUMES
cut on
REDUNDANT MEETING TIME
limit
UNDULY SERVICE DESK TRAFFIC
open
DIRECT FEEDBACK CHANNELS
Test
KNOWLEDGE
Email handling and meetings culture
cost
13 632
€
per person per year (soft costs only).
By cutting 3% of meetings and reducing email volume by 10%,
ZineINC™
saves 26%
, or
3 573
€
per person per year.
In the case of one Belgian client,
the yearly gain for 2 500 employees is estimated to be 8 932 986
€.
Total. yearly employee cost in Belgium
65.000,00
€
No. of actual WorkDays in a year
260
Cost of a WorkHour
31,25
€
No. of emails dealt with per day
56
Avg. time per one email
1m 17s
Time spent on email daily
1h 11m 52s
Total time spent in meetings
15%
Info sharing & updates meetings (40% of total time)
6%
INFO MEETINGS COST person/y
3.900
€
EMAIL HANDLING COST person/y
9.732
€
ZineINC™ generated gains:
reduction in info meetings time
50%
1.950
€
reduction in email volume
10%
973
€
increase in productivity
1%
650
€
TOTAL GAIN PER EMPLOYEE
3.573
€
No. of employees:
2500
TOTAL GAINS PER YEAR:
8.932.986
€
ZineINC™ median yearly subscription fees:
88.000
€
0,99%
Sources: The Microsoft Office Personal Productivity Challenge (PPC); Study by Bain and Co., May 2014; Meetings in America, Verizon Business; Email Statistics Report, 2014-2018, The Radicati Group; Business Users Survey - 2013, The Radicati Group; The Shape of Email 2012, Mimecast; Internal audit Autumn 2014, Telco Group; 10 Must Know Email Marketing Stats 2014, EmailExpert; McKinsey Global Institute, The Social Economy: Unlocking value and productivity through social technologies, 2012
Service Desks are measured on their efficiency.
Not many though calculate the cost of additional traffic
generated by ineffective internal communication.
By maximizing communication effectiveness
and thus limiting the inbound traffic to Service Desks,
ZineINC™ will help to generate the gain of 1 017 508 € /y.
No. of Incidents in 2014
-inbound to Service Desk
137.405
initiated by Complaints Desk
26.107
escalation to Tech Desk in 48% of cases
78.486
Avg. Total Incident Handling Time in 2014
-Service Desk
19m 21s
Complaints Desk
43m 57s
Tech Desk
8m 1s
Avg. Cost of Handling Time Minute
0,39
€
Poor Communication CORRECTION COST in
2014
1.729.799
€
increase in readership after 3 months of using
ZineINC™
400%
forecasted decrease in service desk costs in 2015
56%
ZineINC™ will save in 2015:
968.687
€
since 1975 our cars
increased fuel economy 2x
decreased CO2 edition 2x
since 1975 our mails
are delivered 100x faster
the number of mails increased 100x
but the hope to be heard
stays the same…
shortest implementation: 45 min
average: 2-3 weeks (effective)
active directory | single logon
API integration with IT infrastructure
content publishing - as fast as email
no admin / user training needed
viral spread within an organization
brief
implementation
times
effortless
roll-out & adoption
attractive to clients
― Erwin Dezeure
HR Director, PVCP Groupe, Paris
“ZineINC™ is a coherent framework:
throughout quantifiable and directly manageable.
It is a missing part of ERP systems
-
the logistics of information flows”
― Marek NOSTER
Training & Development Director, Alior Bank
“The implementation of ZineINC™ enabling
information exchange in real-time was to
improve internal communication in Alior Bank.
And it sure did. It works flawlessly! ”
― B. POSMYK
Partner & Program Director, Sandler Training
“At Sandler we always look for cutting-edge,
unconventional solutions. Our clients expect
expertise, knowledge exchange and inspiration.
With ZineINC™ we can give them all that in an
attractive and handy form.”
― Vera GEEBELEN
Training director, Pierre et Vacances Center Parcs
“Werken bij Center Parcs betekent werken in een dynamische
internationale organisatie, die veel aandacht besteedt aan een positief
en sociaal klimaat en waar de gast altijd centraal staat!
ZineInc™ helpt ons onze medewerkers gefocust te houden op onze
doelen, met name de continue verbetering van onze
klantvriendelijkheid en kwaliteit. Via ZineInc™ kunnen we onze mensen
een unieke opleidingservaring bieden, iedereen betrokken houden en
zo samenwerking en kennisdeling stimuleren. De absolute zekerheid
dat de informatie ook effectief gelezen en begrepen wordt en de
overzichtelijke statistieken maakten van ZineInc™ een tool die snel