FIRST LAST Sales Operations Manager

FIRST LAST

Sales Operations Manager

New York City, NY 10000 • fi[email protected] • + 1 (212) 123-4567 PROFESSIONAL EXPERIENCE

RESUME WORDED San Francisco, CA and New York, NY

Sales Operations Manager 2016-Present

● Responsible for all legal, contract compliance, renewals, price protections, co-op, margin changes, and spiffs.

● Drove the allocation and reporting for over $800 million in inventory resulting in 15% savings.

● Negotiated and configured CRM for 200+ sales force resulting in 10% organic growth.

● Built cross-functional relationships to enhance sales channels and overall company performance by 12%.

● Developed and implemented a sales incentive program for 100+ employees.

● Oversaw internal inventory to include employee phones, AE’s sales kits, and VIP’s promotional use that resulted in $600,000 in annual savings.

GROWTHSI New York, NY

Retail Sales Manager 2013-2016

● Supervised a team of 15 associates in addition to overseeing a staff of 60+ associates while managing daily operations of the store.

● Increased overall departmental sales by 10% in a single year; and GROWTHSI designer brand by 35%.

● Monitored the performance of each team member by conducting a monthly touch base, coaching in the moment, and implementing disciplinary actions in a write up.

● Reviewed operational records and reports monthly to project sales and determine profitability.

GROWTHSI New York, NY

Territory Sales Manager 2012-2013

● Serviced and managed 150+ target accounts consisting of medical doctors, chiropractors, acupuncturists, nurses, dieticians, and nutritionists.

● Recognized for superior performance in quarterly sales for Diabetical Medical Foods at 105%.

● Demonstrated exceptional product knowledge of over 300 clinical nutrition formulas and medical foods.

● Successfully engaged and trained over 100+ new and existing customers through email campaigns, company sponsored webinars, in-office training, and hosting peer-to-peer dinners.

EDUCATION

GROWTHSI BUSINESS SCHOOL San Francisco, CA

Sales Operations Science Certificate 2010-2012

RESUME WORDED UNIVERSITY New York, NY

Bachelor of Business, Major in Management; Minor in Marketing 2007-2011

ADDITIONAL INFORMATION

● Techniques: SDLC (So ware Development Life Cycle), Resource Planning, MS Project, Analytics and Reporting, Business Acumen

● Technical Skills / So ware: CRM, Microso Office Suite, Salesforce, Oracle

● Certifications: Sales Operations Manager Bootcamp (2015), Passed Resume Worded examinations

[email protected] +1-202-555-0114 London, UK https://www.linkedin.com/in/lee

I am a dynamic sales & marketing professional with 10+ years of experience in Inside Sales & Marketing, have a demonstrated ability to deliver in high-pressure, target-led sales setups Having very good contacts to bridge the product to the clients.

SUMMARY

Euro School of Education Feb 2017 - Present Manager – Sales & Operations

Achievements / Awards

Promoted thrice in spam of 2.9yrs (Assistant Manager -> Center Manager -> Manager Sales & Operations (Middle East & United States)

Extra Miler Award 2018 Owners Club 2019 Nominee Tasks

Corporate Relations (India - INVESCO, UHG, QUALCOMM, AO TAX &

EA SPORTS / UAE – Redington Gulf / KSA – Sedan International) Student Relations

Institution Relations B2B & B2C Sales Career Counseling

Center Management Strategy Operations

P&G Global LLC Feb 2014 - Dec 2016 Brand Assistant

Achievements/ Task

Promoted from sales associate to Brand Assistant

Handled all brands of SAPG group (Swiss Arabian, Sapil,Alta Moda, Shirley may, I perfumes)

New product development

Brand strategy (Planing ,Budgeting and Forecasting) Social Media Marketing

Sales (B2B & B2C)

InWay Express LLC Nov 2011 - Nov 2013 Event Manager

T a s k s

Planning & execution of event

Vendor management ALT/BTL activities

Evaluate effectiveness / gather feedback post each program and recommend modifications wherever needed for the next event Deal with Airport authorities for airport entry pass

Prepare clear, concise and accurate communication material to be shared with field and send information on a timely basis

Customer relationship Sales and Marketing

Brand Marketing UK Feb 2009 - Oct 2011 Shop In Charge

Managing daily sales report and finance report Weekly meeting for Staff Training, sales and service Driving team performance

EXPERIENCE

I hereby declare that the above information is true, to the best of my knowledge.

(Lee MacLeod)

DECLARATION

Analytics and Reporting Expertise Retail Sales

Communication Pipeline Management Organisational Skills Corporate Sales Leadership Negotiation

Performance Management Customer centric Solutions Public Speaking

SKILLS

English French Arabic German

LANGUAGES

San Jose State University 2016 Bachelor of computer science

Arizona State University 2013 Masters in Business

Administration

Pace Institutions 2005

Diploma in Computer Hardware E n g i n e e r i n g

EDUCATION

Miles Education Private Limited 2018-01-01

Extra Miler 2018

Owners Club 2019 Nominee

AWARDS

Lee MacLeod

MANAGER - SALES & OPERATIONS

[email protected] +1-202-555-0114 London, UK https://www.linkedin.com/in/lee

I am a dynamic sales & marketing professional with 10+ years of experience in Inside Sales & Marketing, have a demonstrated ability to deliver in high-pressure, target-led sales setups Having very good contacts to bridge the product to the clients.

SUMMARY

Euro School of Education Feb 2017 - Present Manager – Sales & Operations

Achievements / Awards

Promoted thrice in spam of 2.9yrs (Assistant Manager -> Center Manager -> Manager Sales & Operations (Middle East & United States)

Extra Miler Award 2018 Owners Club 2019 Nominee Tasks

Corporate Relations (India - INVESCO, UHG, QUALCOMM, AO TAX &

EA SPORTS / UAE – Redington Gulf / KSA – Sedan International) Student Relations

Institution Relations B2B & B2C Sales Career Counseling

Center Management Strategy Operations

P&G Global LLC Feb 2014 - Dec 2016 Brand Assistant

Achievements/ Task

Promoted from sales associate to Brand Assistant

Handled all brands of SAPG group (Swiss Arabian, Sapil,Alta Moda, Shirley may, I perfumes)

New product development

Brand strategy (Planing ,Budgeting and Forecasting) Social Media Marketing

Sales (B2B & B2C)

InWay Express LLC Nov 2011 - Nov 2013 Event Manager

T a s k s

Planning & execution of event

Vendor management ALT/BTL activities

Evaluate effectiveness / gather feedback post each program and recommend modifications wherever needed for the next event Deal with Airport authorities for airport entry pass

Prepare clear, concise and accurate communication material to be shared with field and send information on a timely basis

Customer relationship Sales and Marketing

Brand Marketing UK Feb 2009 - Oct 2011 Shop In Charge

Managing daily sales report and finance report Weekly meeting for Staff Training, sales and service Driving team performance

EXPERIENCE

I hereby declare that the above information is true, to the best of my knowledge.

(Lee MacLeod)

DECLARATION

Analytics and Reporting Expertise Retail Sales

Communication Pipeline Management Organisational Skills Corporate Sales Leadership Negotiation

Performance Management Customer centric Solutions Public Speaking

SKILLS

English French Arabic German

LANGUAGES

San Jose State University 2016 Bachelor of computer science

Arizona State University 2013 Masters in Business

Administration

Pace Institutions 2005

Diploma in Computer Hardware E n g i n e e r i n g

EDUCATION

Miles Education Private Limited 2018-01-01

Extra Miler 2018

Owners Club 2019 Nominee

AWARDS

Lee MacLeod

MANAGER - SALES & OPERATIONS

Sales Operations Specialist

ROBERT SMITH

Phone: (123) 456 78 99 Email: [email protected] Website: www.qwikresume.com LinkedIn: linkedin.com/qwikresume Address: 1737 Marshville Road, Alabama

Objective

Highly­motivated Sales Operations Specialist with 7 years of experience in sales operations and  support within the technology (IT and retail technology) industry. Exceptionally strong background  in helping a sales team and overall company exceed business goals.

Skills

Account Receivables, Customer Service, Microsoft Office Programs, SAP, Detail Oriented, Multi­

task Oriented, Team Player, Goal Oriented, Self Starter, Account Management

Work Experience

Sales Operations Specialist

Simplivity Corporation

 ­ 

 Assisted in pricing, quotes, and order processing for Simplivity regional sales managers.

 Managed the partner onboarding ­ work with channel sales team and legal from point of  partner

 Worked with legal on contract review and contract management in salesforce.com and legal  suite.

 Granted partner portal access to partner users ­ trained/troubleshoot partners who access the  partner.

 Daily supported the channel partners through partner inbox and sales operations support  ticket.

 Defined and documented the processes for partner portal access and partner onboarding deal.

 Managed deal registration process for simplivity ­ conflict check and approve all deal  registrations.

Sales Operations Specialist

ABC Corp ­ 2010 – 2015 

 Responsible for gathering product and pricing information and creating all proposals delivered  to clients.

 Worked directly with clients to ensure requests are fulfilled with the highest satisfaction to  build a stronger.

 Planned and organized quarterly new sales training programs for new sales hires.

 Created new business development programs, specifically Amazon channel and cold calling  retailers, to rapidly grow sales and spread brand awareness.

 Conducted regular financial reviews with key direct agents, reviewing current business  activities and plans.

 Supervised SAP­CRM orders, fulfilled by inside sales colleagues, placed by the EMEA division.

 Provided sales, history and open order reports to sales representatives and management.

Education

Bachelor Of Arts ­ 2008 (University Of Massachusetts ­ Amherst, MA )

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Robert Smith 

Sales Operations Specialist

PERSONAL STATEMENT

Sales Operations Specialist with 6 plus years of experience in the Food domain is seeking to obtain a position that will allow me to continue my positive career trajectory and utilize my experience in data analysis and sales operations combined with my passion for efficiency and sustainability.

WORK EXPERIENCE

Sales Operations Specialist

Revolution Foods Inc - 2017 – Present Responsibilities:

 Responsible for processing all customer purchase orders sent via ERP and email, ensuring that all orders are entered timely and accurately.

 Daily communication with two 3PLs to ensure that all customer orders are shipped on time and in full.

 Inventory level tracking to ensure that all orders received by customers will ship in full to avoid any short ships.

 Communication with multiple carriers to keep good relationships and to get the best shipping rates available.

 Daily coordination with carriers to ensure that delivery appointments are made. Ensure that all shipments are delivered to customers per their delivery date and time requirements.

 Providing top-notch customer service and keep good lines of communication open with all customers.

 Ensuring all samples for potential buyers are shipped timely, accurately, and safely.

Sales Operations Specialist

Responsibilities:

 Responsible for all customer onboarding to make sure that all customers are set up correctly, a new item set up utilizing multiple customer online portals, and making sure all questions are answered.

 Ensured all customer pricing is accurate based on agreed-upon wholesale pricing.

 Worked with the Manager on MRP and discussed the number of raw materials to purchase based on the forecast.

 Responsible for preparing monthly, quarterly, and yearly forecasts report, conducting weekly forecasts call with accounts manager to improve the accuracy of the forecast and overall performance.

 Supported multiple account managers for industry accounts and their specific accounts.

 Maintained master data for my account managers industry accounts, contract renewals, a renegotiation.

 Point of contact for escalation of unresolved, difficult to resolve issues or more detailed research/expertise.

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CONTACT DETAILS 1737 Marshville Road, Alabama

(123)-456-7899

[email protected] www.qwikresume.com

SKILLS

Quickbooks, Google Docs, Amazon Vendor Central, Microsoft AX, Microsoft Navision, Microsoft Dynamics 365, Desk.com

LANGUAGES English (Native) French (Professional) Spanish (Professional)

INTERESTS Climbing Snowboarding Cooking Reading

REFERENCES

Reference – 1 (Company Name)

Reference – 2 (Company Name)

Education

Bachelor Of Science in Psychology - 2008(California State

University )Associate in General Education - September 2002 to June 2005(Las Positas College - Livermore, CA )

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ROBERT SMITH

Sales Operations Specialist

[email protected] | https://Qwikresume.com

Sales Operations Specialist with 9 plus years of experience is seeking a position where I can use creativity and communication skills to succeed and excel at the responsibilities required.

AUGUST 2012 – PRESENT

SALES OPERATIONS SPECIALIST - MYON

 Managing the projects, creating and refining processes, and serving as a line of communication between our outside sales team, and the corporate

headquarters.

 Providing updated sales numbers to each Regional Vice President of sales, allowing them to see progress toward their month, quarter, and annual goals.

 Gathering forecasting and committing numbers from the sales team at the beginning of each month. Compiling these numbers and report them to the executive team along with a metric that compares their actual sales to their forecast.

 Overhauled $2m royalty program, reducing errors and de-bookings by 80%.

 Developed simple and user-friendly templates that reduced manual credit errors by 50%.

 Working with end users to provide best practices and tips on systems/tool usage including training, documentation, and support.

 Supporting the integration of new products and services, regulatory requirements, tools, technologies, and markets into existing operations.

MAY 2009 – 2012

SALES OPERATIONS SPECIALIST - ABC CORP

 Managed and invoiced various retail and customer sales orders in NetSuite via drop-ship portals, EDI, or manual entry.

 Corresponded with the sales teams and retail customers regarding purchase order details from before the order is issued until it is shipped and received.

 Ensured the 3PL is following vendor routing guides.

 Collected tax exemption forms from retailers. Managed inventory across various fulfillment portals including amazon vendor central.

 Assisted in issuing RMAs and returning stock to inventory.

 Attended conference calls and sales meetings discussing new ways to do business and be more profitable.

 Ensured all sales organization objectives are assigned in a timely fashion.

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EDUCATION

MBA in Business - 2013 to 2016(St. Marys University - Minneapolis, MN ) Bachelor Of Arts in international Business And Spanish - August 2005 to May 2009(Concordia College - Moorhead, MN )

SKILLS

Project Management, Collect And Analyze Data, Forecast Planning, Deliver Results, Client Relationship Management, Program Development, Solution Development.

2

Robert Smith

Sales Operations Specialist

Phone (123) 456 78 99 Email: [email protected] Website : www.qwikresume.com LinkedIn: linkedin.com/qwikresume Address: 1737 Marshville Road, Alabama

SUMMARY

Top performing Sales Operations Specialist with 12 plus years of experience and with an ability to enhance company operations, analyze company capabilities and implement new processes to increase net margins of profit bringing value to the company and its stakeholders.

SKILLS

Computer: Microsoft Office - Excel, Word, PowerPoint, Outlook, PhotoShop; Social Media - Facebook, Twitter, LinkedIn, Customer Service, Event Planning, Data Entry, Content Creation, Community Relations, Advertising, Teaching, Publishing

WORK EXPERIENCE

Sales Operations Specialist

Panasonic Avionics Corporation

 ­ 

 Collaborating with domestic and international offices to align marketing materials and business proposals to convey the brands message.

 Devising specific strategic plans using sales tools that specifically help customers and improve the relationships that are correlated with good service.

 Managing proposal efforts within corporate headquarters to assist remote sales offices.

 Working closely with the regional sales teams and subject matter experts to help create and build account development and capture plans for multi-million dollar opportunities.

 Assisting in marginal sales profits as it relates to commitment, cost control, and cost reduction by identifying strategic areas of improvements through working with the associated functional groups.

 Responsible for training new sales managers and marketing specialist on corporate sales marketing operations procedures and processes.

 Analyzing and quantifying data to strategically prepare specific marketing and sales plans.

Sales Operations Specialist

Panasonic Avionics Corporation

 ­ 

 Maintained, updated and reported the status of competitive pricing and performed analysis that supports countermeasures for OEM and airline business.

 Responsible for coordinating and consolidating inputs from international sales regions for business reviews and strategy updates.

 Drove proposal efforts and priorities throughout the company to meet committed lead times, while continuously working on improving lean processes.

 Supported in creation efforts of multimillion-dollar sales and marketing proposals.

 Assisted to maintain, updated and improved proposal templates, presentation materials and the developing of marketing materials as needed.

 Maintained the flow of the business pipeline by creating sales marketing materials (RFP, IO, Marketing Decks, Slides).

 Worked on assignments that are complex in nature where considerable judgment is required in resolving problems and making recommendations.

EDUCATION

© This Free Resume Template is the copyright of Qwikresume.com. Usage Guidelines

Bachelors Of Arts in Communications - 2005(California State University )Associates in General - 2003(Orange Coast College - Costa Mesa, CA )

© This Free Resume Template is the copyright of Qwikresume.com. Usage Guidelines

Sabrina Ortega

[email protected] (123) 456-7890 Towson, MD LinkedIn

WORK EXPERIENCE

Retina Specialists - Operations Manager

October 2018 - current Towson, MD

· Researched market trends to discover prime advertising opportunities in healthcare platforms, boosting patient base by 15%

· Suggested a doctor-rotation system that reduced patients' waiting time by an average of 7 minutes

· Encouraged cohesion among varying departments, including reception, billing, and clinic roles, to boost overall operating efficiency by 9%

· Coordinated with HR department to recommend new-hire training that reduced instances of misunderstandings and miscommunication in the first 2 months by 42%

LOTAME - Junior Operations Manager

September 2016 - October 2018 Towson, MD

· Served as first point of contact for software customers, assisting with technical investigations and troubleshooting

· Drafted and adjusted product plans for clients, and spent a minimum of 3 hours instructing each client in how to set up software for intended use

· Implemented a ticketing system for clients' technical issues, and handled all top-tier issues personally, remedying issues within 24 hours

· Collaborated with cross-functional teams, including C-Level, accounts, and marketing to understand product lifecycles, budgetary concerns, client feedback, and ongoing goals

Charlestown by Erikson Senior Living - Server

November 2013 - September 2016 Towson, MD

· Recorded dinner orders for 30+ senior residents, and delivered all orders with 98% accuracy

· Engaged residents in conversation, offered to bring refills, condiments, and napkins, and answered questions about food preparation

· Picked up used dishes, cutlery, and trays from residents, and assisted kitchen crew in tasks, reducing clean-up time by 20 minutes

· Memorized 22 menu options and their ingredients in order to address residents' dietary concerns

EDUCATION

Towson University - Bachelor of Arts, Business Administration

August 2012 - May 2016 , GPA: 3.7 Towson, MD

SKILLS

Salesforce; Microsoft Excel, Microsoft Word, Microsoft Powerpoint; Data analysis and reporting; Employee

onboarding

CONTACT

[email protected] 1-202-555-0186

Chicago, Illinois - US

www.linkedin.com/in/harrie s

English

French

German

LANGUAGES

Interacting

Organizing Events

Teaching

PERSONAL SKILLS

Highly professional and experienced Hotel Operations manager with expertise in Hotel Management, Human Resources, Daily Activities and Project Management.

SUMMARY

Good communication and interpersonal skills

Able to work under pressure in demanding situations Talented in drawing up business plans of tourism activities Good in managing relationships with customers and suppliers SKILLS

Grand Star Hotel, NewYork - US May 2011 - Present Operations Manager

Purchasing manager while assisting with the Hotel startup (2011-2013).

Operations manager: supervise the management of housekeeping, beach services, and general maintenance. Responsible for analyzing and improving organizational processes in order to improve quality,

productivity, and efficiency;

HR manager: staff accountability for the 3 branches of the Talassio Group (an average of 80 employees at Grand Start Hotel NewYork, S.

Marco Residence, Ristorante Mediterranee Cucina e mare); oversee the recruiting, interviewing and hiring process of the new staff; consulting with the General Manager and the owners on strategic planning.

Project manager for the Residence San Marco start-up (NewYork) and Ristorante Mediterranee Cucina e mare startup (Sunnarleno).

EXPERIENCE

New York University - US Nov 2006 - Nov 2007 Master in Hotel Management

Hotel Management, Financial analysis, Finance Controlling, Business Plan of tourism companies, Destination Marketing and Management

EDUCATION

Project Manager Jan 2016 - Jul 2016 NewYork Marco Residence

Improving standard operative procedures; marketing research; oversee hiring and training operations

Project Manager Feb 2018 - Jul 2018 Rio Tourism

Improving standard operative procedures; marketing research; oversee hiring and training operations

PROJECTS

Harris Clarkson

OPERATIONS MANAGER

CONTACT

[email protected] 1-202-555-0186

Chicago, Illinois - US

www.linkedin.com/in/harrie s

English

French

German

LANGUAGES

Interacting

Organizing Events

Teaching

PERSONAL SKILLS

Highly professional and experienced Hotel Operations manager with expertise in Hotel Management, Human Resources, Daily Activities and Project Management.

SUMMARY

Good communication and interpersonal skills

Able to work under pressure in demanding situations Talented in drawing up business plans of tourism activities Good in managing relationships with customers and suppliers SKILLS

Grand Star Hotel, NewYork - US May 2011 - Present Operations Manager

Purchasing manager while assisting with the Hotel startup (2011-2013).

Operations manager: supervise the management of housekeeping, beach services, and general maintenance. Responsible for analyzing and improving organizational processes in order to improve quality,

productivity, and efficiency;

HR manager: staff accountability for the 3 branches of the Talassio Group (an average of 80 employees at Grand Start Hotel NewYork, S.

Marco Residence, Ristorante Mediterranee Cucina e mare); oversee the recruiting, interviewing and hiring process of the new staff; consulting with the General Manager and the owners on strategic planning.

Project manager for the Residence San Marco start-up (NewYork) and Ristorante Mediterranee Cucina e mare startup (Sunnarleno).

EXPERIENCE

New York University - US Nov 2006 - Nov 2007 Master in Hotel Management

Hotel Management, Financial analysis, Finance Controlling, Business Plan of tourism companies, Destination Marketing and Management

EDUCATION

Project Manager Jan 2016 - Jul 2016 NewYork Marco Residence

Improving standard operative procedures; marketing research; oversee hiring and training operations

Project Manager Feb 2018 - Jul 2018 Rio Tourism

Improving standard operative procedures; marketing research; oversee hiring and training operations

PROJECTS

Harris Clarkson

OPERATIONS MANAGER