March 12, 2015 Steve Sakal
Castle Cable TV, Inc.
PO Box 339
Hammond, New York 13646
(315) 324-6000
Utility Supervisor, Carrier Operations Section Office of Telecommunications
New York State Department of Public Service Three Empire State Plaza
Albany, NY 12223
PUBLIC
RE: Castle Cable TV, Inc. Request for Small Company Exemption/ 2014 Customer Service Annual Report
Dear Mr. Sakal:
Attached please find Castle Cable TV's request for Small Company Exemption along with its rate card. Also attached is the Customer Service Annual Report for year ending 2014. Please contact me should you require any additional
State of New York Department of Public Service
Three Empire State Plaza, Albany, New York 12223-1350
Internet Address: http://www.dps.ny.gov
APPLICATION FOR SMALL COMPANY EXEMPTION
I HEREBY DECLARE THAT TO THE BEST OF MY KNOWLEDGE, THIS
STATEMENT IS ACCURATE. I UNDERSTAND THIS INFORMATION
MAY BE SUBJECT TO VERIFICATION BY THE COMMISSION:
CASTLE CABLE TV INC.
Name of Company
26 SOUTH MAIN STREET HAMMOND, NY 13646
Address
HAD UNDER 1,000 SUBSCRIBERS AS OF DECEMBER 31, 20kJ..
Instructions:
Signature
PRESIDENT
Title
(315) 324-6000
Telephone (include area code)
Email Address
This Application, and a copy of your most recent rate card, must be completed and returned each year, on or before April15
\ to claim small company exempt status for the
previous year, pursuant to Section 213.2 of the Public Service Law. Mail completed Application to the attention of Steve Sokal, Utility Supervisor, Carrier Operations Section, Office of Telecommunications, New York State Department of Public Service, Three Empire State Plaza, Albany, New York 12223. If you have any questions or require assistance in this matter, please call (518) 474-8656.
List below the name of each municipality granting a franchise and each area you serve in which a franchise has not been granted. In addition, provide information for each
municipality and area served as indicated on table below. Indicate operation in a non-franchised area by placing the letter "N" after the area served. All fractional numbers should be rounded to the nearest tenth. Use a continuation page if addition space is required. A. B. C. D. E. Franchise Area Served Number of Subscribers Estimated% of Penetration Total Miles of Plant Completed Total Route Miles in Franchise Area SAMPLE a. Anywhere, V. 1 Alexandria Bay V 2 Alexandria Bay T 3 Theresa T 4 Morristown T 5 -6 ---7 --8 9 10 -11 12 13 -14 ---15 ---16 --17 18 19 -20 ---Total 205 323 19 572 100 50.0 10.0 73 7 7 42 68 82 52 2 50 4 11.84 NA 46 88.84 139
A. IdentifY whether a locality is a city, town, village or unincorporated area by using the following codes: 'C'- City, 'T' -Town, 'V'- Village
B. Total amount of first or primary outlets not to include additional outlets or other services.
C. %of penetration equals the number of subscribers in Column B divided by number of homes passed by cable. D. Total plant miles completed
E. Total miles of plant required to be constructed in municipality.
CHANNEL LINE-UP 55 HGTV 401-446 Music Choice
Lifeline Pak 56 Nik Premium
Channel Network 57 Disney Channels
2 Local 58 To on 140 HBO
Information 59 Disney XD 141 HB02
60 TV Land 142 HBO Family
3 FOX-WUHF 61 ABC Family 143 HBO Signature
4 WGN 62 Disney Jr. 147 Cine max
5 NBC-WDIVTV 63 EWTN 148 More Max
6 PBS 64 FX Movie 149 Action Max
7 CBS-WWNY Channel 154 Starz
8 ABC-WWTI 65 Bravo 155 Starz Kids &
9 CJOH 67 E Family
10 Weather 68 True TV 157 Starz Edge
Channel 69 Nat' I 158 Starz Cinema
11 CKWS Geographic 161 Encore Action
13 QVC Wild 162 Encore
14 Home 71 Hallmark 163 Encore Classic
Shopping 73 Syfy 164 Encore
28 FOX- 75 Spike Suspense
Watertown 76 AMC 165 Encore Black
32 C-Span 77 TCM 166 Encore
33 C-Span-2 78 TNT Westerns
Basic Value 79 USA HD Channels
Pak- 80 Lifetime HDSetTop
Includes Lifeline Pak 15 FX 81 Lifetime Movie 82 Lifetime Real Women Required 201 ESPN 202 ESPN 2 17 ESPN 18 ESPN 2 83 Travel Channel 206 NBC Sports 211 History
19 ESPN Classics 84 Chiller 212 Animal Planet
23 Discovery Fit & 90 MTV 213 Discovery
Health 91 VH-1 214 NGC
24 Outdoor 92 CMTV 221 Food
25 FSl Extended 223 A&E
27 TBS Basic Pak 241 Fox Sports 1
29 CNNI Includes 243 Velocity
30 CNN Lifeline & 244 TLC
31 Headline News Basic Value 245 FX
34 Fox News 16 ESPNU
26 YES 20 ESPN News
36 FXX 21 NBC Sports 37
cw
22 Golf 38 Fox Business 35 MSNBC 39 CNBC 47 DIY 48 A&E 66 Comedy 49 History Central 50 TLC 70 GSN 51 Animal Planet 85 H2 52 Discovery 86 BIO 53 NGC 87 Military 54 Food ChannelTelephone Services Unlimited Local
&
Long Distance Call waiting, Caller 10, Call for-warding ... $44.95 Internet Services 512k ... $24.95 1Mbps ... $36.95 3 Mbps ... $49.95 5Mbps ... $59.95 10Mbps ... $99.95 Cable Services Lifeline Pak ... $35.50 Basic Value Pak ... $65.75 Extended Basic Pak ... $85.25 HBO Pak ... $13.95 Starz Pak ... $10.95 Cinemax Pak ... $10.95Triple Play
{Includes Phone, Extended Pak Cable & Internet)
512k Triple Play ... $116.25 1M bps Triple Play ... $126.25 3Mbps Triple Play ... $138.25 5Mbps Triple Play ... $150.25 10M bps Triple Play ... $185.25 Double Play (Includes Extended Pak
Cable & Internet)
512k Double Play ... $94.25 1Mbps Double Play ... $110.25 3 Mbps Double Play ... $ 121.25 5Mbps Double Play ... $130.25 10Mbps Double Play ... $165.25 Premium(Paks HBO, Starz, Cinemax)
Pick 2 ... $20.95 Pick 3 ... $26.95
Installation Fees
FREE- With one year contract! Cable/Phone/lnternet ... $99.99 Telephone ... $52.95 lnternet ... $52.95 Cable TV ... $99.99 Cable/lnternet ... $99.99 Without Installation Additional Outlet ... $52.95 Router ... $25.00 Equipment Fees Wireless Router ... $70.00 Monthly Additional SO Box ... $5.95 HD Box ... $7.95 HD DVR Box ... $12.95 Equipment Fee (Phone) ... $5.95 ***All packages are subject to tax, surcharges and fees***
Advertise with Castle Cable!
Weekly ... $15.00 Monthly ... $40.00 Non-Profit ... FREE
Advertise your events or
business locally on our
information Channel 2.
Castle Cable TV, prides itself on ex-ceptional customer service. We are located right in Alexandria Bay and are available Mon-Fri 8am-4pm for all your customer needs. Stop by and check out what we have to offer. We are in the process of updating all of our equipment with State of the art technology bringing you the best quality service available!
CASTLE CABLE
TV
Your LOCAL Phone, Internet & Cable Provider!
...
/ ' ./.1C!l
315-482-0555
[email protected]
www.castlecabletv.com
Year 20
Customer Service Annual Report
January-December
~---r---.---~
~ TV Inc. Town o Alexandria Ba , Theresa, M rristown 3/17/15
~aD~e Company System Date
I
I
II
1) Tc •tal # of days per month CSR's answer calls 2) Tc •tal # of calls received per month
3) Tc tal# of calls per month answered in 30 seconds 4) A rerage # seconds on hold before reaching CSR 5) T( tal# of calls abandoned by incoming callers
6) E timated percentage(%) of time callers received a busy signal 7) Is local, toll-free or collect-call phone access available 2417?
I
Ii
I I I)# # c #c 2) # #c # c #c - --c--1) # # c # c #c #c # c otal ----:-otal1f requests for standard installations
f standard installation requests completed within 7 business days
f standard installations completed by specific request date ,f service intem1ptions
f service intem1ptions responded to within 24 hours
f other subscriber service problems
f other service problems responded to by next business day
>f service calls to subscriber residences
f service calls requested for a specific time
f service calls requested for morning or afternoon hours fservice calls requested within 4-hour time block f service calls requested for evenings or Saturdays fservice calls rescheduled for missed appointments
f- of service calls completed within all appointment windows
mount($) of credit issued for missed service calls
Telephone Availability (Business Office) Jan-Mar 64 NA 100% 0 0 NA Yes Service Standards Jan-Ma 14 14 14 8 8_ 5 ."i () 6 () a_ 0