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Freedom of Information:

guidance for applicants

(2)

Table of

Introduction What inform What inform How do I m How long w What should In what form Can you ref

Exemptio

Will it cost What if you How can I c What if I am 20 working

Internal Review b

f Content

n to NEST a mation is co mation is no ake a reque will I need to d I include i mat will a re fuse to give

ons

me money t u do not hold complain if y m dissatisfie

days?

review by the Infor

ts

nd the Free overed by th ot covered b est for inform o wait for a

in my reque esponse be me the info

to make a r d the inform you have no ed with the o

mation Com

edom of Info e Act? by the Act?

mation unde reply? est?

given? ormation I a

equest? mation I am ot provided t

outcome of

mmissioner

ormation Ac

er the Freed

ask for?

requesting? the informa my compla t

dom of Info

?

ation I reque aint, or I don

rmation Act

ested? n’t receive a

t?

a response w

3 3 3 4 4 5 5 5

5

6 6 6 within

7

7 8

3 3 3 4 4 5 5 5

5

6 6 6

7

7 8

(3)

Introdu

NEST Corpo Freedom of world, the r This right is The Act also but this righ

We place an the organisa

What in

Information Body.

What in

Information Corporation

uction t

oration is a ‘ f Informatio right of acce s subject to

o provides y ht is also su

n emphasis ation, includ

nforma

n held by NE

nforma

n held by NE n’s trustee a

to NEST

‘public auth n Act 2000 ess to offici certain exe you with the

bject to cer

on transpar ding in resp

tion is

EST Corpora

tion is

EST Corpora activities.

T and th

hority’, in its (The Act) gi

al informati emptions.

e right to be rtain exemp

rency in our ponding to F

covered

tion as a ‘pu

not cov

tion as the t

he Free

s role as a N ives any per ion held by

e told wheth ptions.

r brand value Freedom of I

d by th

ublic author

vered b

trustee of t

edom of

Non-Departm rson of any n public auth

her the info

es and aim Information

e Act?

rity’, in its r

by the A

he Scheme,

f Inform

mental Publ nationality, horities.

rmation you

to reflect th requests.

role as a No

Act?

relating to

mation A

lic Body (ND anywhere i

u want exist

his through

on-Departme

o the Schem

Act

DPB). The in the

ts or not,

the rest of

ental Public

(4)

How do

of Infor

Your reques

 be i

 be i

 give

 give

 desc Please note circumstanc Please send

secretariat

or

Freedom of Secretariat NEST Corpo Riverside Ho Southwark B London SE1 9HA

How lo

A reply shou If your requ let you know request.

o I mak

rmation

st for inform

n writing n permanen e your name e an address cribe the inf e that if you

ces appropr d your reque

t@nestcorpo

f Informatio oration

ouse Bridge Road

ong will

uld be sent uest is comp w within the

e a req

n Act?

mation must

nt form, inc e for reply

s for corresp formation re are unable riate arrange est to:

oration.org

n requests

d

I need

to you with plicated we e original 20

quest fo

t:

luding e-ma pondence – a

equested as to provide ements will

.uk

to wait

hin 20 workin may need lo 0 day period

or inform

ail

an e-mail ad s far as you your applic be made fo

t for a

ng days of N onger than d and will ke

mation

ddress is acc possibly can ation in wri or you to lod

reply?

NEST Corpor 20 working eep you info

under

ceptable n.

ting becaus dge your inf

ration receiv days, but if ormed of th

the Fre

se of extenu formation re

ving your re f this is the c he progress o

eedom

uating equest.

equest. case we wil of your

(5)

What s

We will be a you want. helpful guid We may nee by telephon request.

In most case respond to

In what

Requests ca electronica NEST Corpo Where poss

Can yo

Yes, if you a Scheme. If circumstanc

Exemptio

The Act con some inform

Most exemp 1. Doe

hould I

able to dea Please be a dance about

ed to contac ne, e-mail o

es if we do your reques

t forma

an be met in lly or in har oration to re

sible, the inf

u refus

ask for infor the informa ces, which a

ons

ntains a num mation to be

ptions have es the exemp

include

l with your s specific as t making re

ct you to cla or letter dep

need to con st will only s

at will a

n a variety o rd copy, pro ead the docu

formation w

e to giv

rmation hel ation is held are set out b

mber of exem e withheld.

to be consid ption apply

e in my

request mos s possible.

quests. arify your re pending on t

ntact you to start when w

a respon

of ways such oviding a sum

uments.

will be provi

ve me t

d by NEST C d by NEST Co

below.

mptions to t

dered in two to part or a

y reque

st efficientl The Informa

equest befo the contact

o clarify you we are clea

nse be

h as providin mmary of th

ded in the f

the info

Corporation orporation a

the right of

wo stages: all of the inf

st?

ly if we have ation Comm

ore we are a details you

r request, t r about wha

given?

ng a copy of he informati

format that

ormatio

in its capac as a NDPB, w

access to in

formation re

e a clear un missioner has

able to answ supplied wh

the 20 worki at you requi

f the origina on or by arr

you reques

on I ask

city as truste we may still

nformation.

equested?

nderstanding s produced

wer it. We w hen you sen

ing day dea ire.

al document ranging for y

st.

for?

ee of the NE l refuse in c

The exem

g of what some

will do this nt your

dline to

t either you to visit

EST ertain

(6)

Will it c

NEST Corpo will cost us request, or In the even request. We will calc

What if

If we do not will give yo

How ca

I reque

If you are n it was hand We hope we

As such we enquiry. They will tr working day

cost me

oration polic more than ask you to t that we de

culate any c

f you do

t hold the in u the detail

an I com

ested?

ot happy wi dled and our e can resolv

ask you firs

ry to addres ys.

e mone

cy is to relea £450 to find narrow it do ecide to cha

charges in li

o not h

nformation ls on how yo

mplain i

ith the outc r decision. ve most com

st to contact

s your comp

ey to ma

ase informa d the inform own so that arge you, we

ne with the

old the

you asked f ou can conta

if you h

come of you

mplaints on a

t the person

plaint inform

ake a re

tion withou mation and p

it does not we will advise

e Freedom o

e inform

for but belie act it to req

have no

ur request yo

an informal

n at NEST Co

mally and m

equest?

t charging a prepare it fo exceed the e you fully b

of Informatio

mation I

eve that ano quest the inf

ot provi

ou can ask u

basis.

orporation w

must respond

?

a fee when p or release, w e £450 limit.

before we c

on Fees Reg

I am req

other public formation.

ded the

us to recons

who original

d to your com

possible. Ho we can turn .

continue wit

gulations.

questin

c authority d

e inform

sider your re

lly handled

mplaint wit

owever, if it n down your

th your

ng?

does, we

mation

equest, how

your

thin 20 t

(7)

What if

or I don

You are ent

Internal r

If you are d review. Yo

You should your reques

secretariat

or

Freedom of Secretariat NEST Corpo Riverside Ho Southwark B London SE1 9HA Your compl A senior me will then un They will lo This decisio A reply shou exemptions

f I am d

n’t rece

titled to ma

review

dissatisfied w u should do

make the re st or by writ

t@nestcorpo

f Informatio oration

ouse Bridge Road

aint will be ember of NE ndertake an ook at all as on may supp

uld be sent s from disclo

dissatisf

eive a r

ke a formal

with the out o this within

equest in w ting to:

oration.org

n requests

d

acknowled EST Corpora internal rev pects of you port the orig

to you with osure apply.

fied wit

respons

l complaint

tcome of an two month

riting, inclu

.uk

ged within f tion staff w view. ur request a ginal, may o hin 20 workin

.

th the o

se withi

and to have

n informal co hs of receivin

uding by e-m

five working who was not

again and in overturn it o ng days, alt

outcom

in 20 w

e the case re

omplaint, yo ng our origin

mail, either

g days. part of the

form you of or may provi though we m

me of my

orking

eviewed.

ou may requ nal response

to the perso

original dec

f their new d ide you with may need to

y comp

days?

uest an inte e to your re

on who resp

cision makin

decision. h new inform o take longe

plaint,

ernal equest.

ponded to

ng process

mation. r if certain

(8)

Review b

Following o complaint, The Informa

Information Wycliffe Ho Water Lane Wilmslow Cheshire SK9 5AF Telephone: Fax: 01625 Email: mail

Website: in

by the Info

our internal you can con ation Comm

n Commissio ouse

e

01625 5447 524510

l@ico.gsi.go nformationc

ormation

review if yo ntact the Inf missioner can

oner's Office

700

ov.uk commission

Commiss

ou are still n formation C n be contact

e

er.gov.uk

sioner

not satisfied Commissione

ted at:

d, or if we h er to ask it t

ave not bee to investigat

en able to re te the issue

esolve your e.

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