This quick user guide
provides the basic
information that is needed
for users to get the best
experience from using KLZ.
It explains the minimum
software requirements and
browser settings that are
required and how to
configure MS Office
desktop applications.
What is KLZ?
KLZ is an online suite of tools that gives you everything you need to communicate and collaborate with your school community from teachers, students and managers to parents, governors and school partners.
KLZ provides:
l Microsoft email
l Lync for online chat
l SharePoint for sharing information
l Parent email and text messaging
You can access email, calendar and contacts from any laptop or PC that has an internet connection or via your smartphone device.
To go to the KLZ Home Page, type www.klz.org.ukinto your browser’s address bar and use your login and password issued by your school’s
PC Software
Requirements
Recommended Configuration: Windows 7 or Windows 8, Internet Explorer 10 (32 Bit), single install of Microsoft Office 2010 or 2013 Minimum Configuration: Windows 7, Internet Explorer 9 Microsoft Office 2007
Your PC or laptop needs to be kept fully up-to-date with software updates and security patches to get
Quick User Guide
The KLZ Home Page –www.klz.org.uk
Secure Online
Communication
Zone
Adding KLZ to
Trusted Sites in
Internet Explorer:
In your browser access the settings menu and select ‘Internet Options’.
Click onto the ‘Security’ tab and click onto the ‘Trusted sites’ icon. Further click onto the ‘Sites’ button and you will get a list of all the sites that are currently trusted.
In the empty address bar you need to enter ‘*.klz.org.uk’, remove the tick from the ‘Require server verification’ box and then click on the ‘Add’ button to add KLZ into your list of trusted sites.
Adding KLZ to Compatibility View
in Internet Explorer
In your internet browser select ’Tools’ (or Alt + T on your
Keyboard) from the Menu Bar and select ‘Compatibility View
Settings’.
Type in klz.org.uk into the ‘Add this website’ field and click the ‘Add’ button.
Browser and
MS Office
Compatibility
You need to be using the 32 bit version of Microsoft Internet Explorer (IE 9 or later) to get the best
experience from KLZ.
Microsoft has added functionality to support other browsers so that you can use the latest versions of Google Chrome or Mozilla Firefox. However, for optimal compatibility, we recommend you use Internet Explorer.
Trusted Sites and
Compatibility View
To ensure that KLZ works effectively you will need to ensure that the website address is listed in Windows Internet Options as a ‘Trusted site’ and KLZ is set to compatibility view.
Then “Close” to finalise your changes.
Configuring your
web browser for the
best KLZ experience
You can use the web version of email but if you want to use
Microsoft Outlook here’s how to set it up.
Setting up Microsoft Outlook 2013
Desktop Application
Note: If you want to configure Outlook to connect to KLZ so you can send and receive your email, then you need to be using Microsoft Outlook 2007 or later.
If you are on Windows 7, click on your Start Menu – All Programs – Microsoft Office – Outlook 2013.
If you are on Windows 8, ensure you are on the Start Screen and Type ‘Outlook’ and select ‘Outlook 2013’.
You will be presented with a welcome screen for Outlook 2013. Click ‘Next’ and then ‘Next’ again on the ‘Add an Email Account’ Screen.
You are then prompted to add your KLZ credentials (accountname@klz.org.uk). Please fill them in as displayed below, replacing the details with your KLZ Login credentials, Then Click ‘Next’.
Assuming you have entered the correct login credentials you should get a box similar to the one displayed below with 3 green ticks.
You can use the web version of Lync but if you want to use
the application here’s how to set it up.
Setting up Microsoft Lync 2013
Desktop Application
The Lync 2013 desktop client software is recommended and is now a free download from Microsoft.
Download from:
http://www.microsoft.com/en-gb/download/ details.aspx?id=35451
If you are on Windows 7, click on your Start Menu – All Programs – Microsoft Office – Lync 2013.
If you are on Windows 8, ensure you are on the Start Screen and Type ‘Lync’ and select ‘Lync 2013’.
Lync will launch and ask you for a ‘Sign-in Address’ Enter your ‘Username@klz.org.uk’ and click ‘Sign In’. The Lync Program will then ask you for your KLZ password, enter this and click ‘Sign In’ again.
If you have entered the correct KLZ credentials you will then be asked if you would like Lync to save your sign-in information, if this is a workstation that you work on day to day then click ‘Yes’ to continue the setup process.
Alternatively in the situation that you are only using this workstation temporarily click ‘No’ and Lync will
continue to sign in, but will not remember your credentials for next time.
KLZ Username,
Passwords and Secure
Password Policies
Passwords and
Secure
Password
Policies
nPasswords cannot contain the username or parts of the user's full name that exceed two consecutive characters.
nFor example, if your account name or full name is ‘jamas’ then you will be allowed a password which contains ‘ja’ but not ‘jam’ as consecutive characters as part of your password.
nEach time a user updates their password it should be unique to ensure that your account is kept secure and that the password update does not fail.
nFor example, if you have used ‘Example1’ and ‘Example2’ for your last two password updates, attempting to update your KLZ Account Password to
‘Example3’ will fail and issue you with an error message stating that the password update failed.
KLZ Username
Your KLZ username has
to be unique.
The format of a KLZ username is; the first five letters from your surname followed by the first initial of your first name and ending with a number to uniquely identify you if there are any duplicate names, followed by ‘@klz.org.uk’.
For example; Bob Smith may end up with a username of
smithb01@klz.org.uk. A second user with the name of Barbara Smith would then be allocated a username of smithb02@klz.org.uk.
Usernames are created from the information held in SIMS. If William Jones is usually known as Bill Jones then please make sure that the preferred first name field in SIMS says Bill. This will mean that the username will be created in the format jonesb01 rather than jonesw01.
There are two different password policies for KLZ users; a simple password and a strong password.
Primary pupils can use a simple password with a minimum of four characters.
The strong password policy is enforced where KLZ is used to access SIMS. The strong password policy requires that passwords:
l are changed every 90 days.
l are a minimum of 6 characters in length.
l must contain at least 3 out of the 4 different character type requirements:
nAn upper case letter. nA lower case letter. nA number.
nA special character:
~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/
Logging in Correctly
At the KLZ login screen there are two radio buttons offering a choice of private or public computer. Choose the private computer option only where you are the sole user of the device or PC and if you access sensitive information
Important
Even if your account is only subject to the simple password
policy, it is recommended that users follow the principles of
the strong password policy and change their passwords
regularly. Passwords should never be written down or
Our passion in EiS
Kent is to make a
real difference in
education and
ultimately
children's lives by
providing
innovative
solutions and
outstanding
support services.
www.eiskent.co.uk info@eis.kent.gov.uk
Tel: 0300 065 8800 Fax: 01622 663591
EiS Kent
The Shepway Centre Oxford Road
Maidstone, Kent ME15 8AW
Where to get support
If you get stuck with any aspect of using KLZ then there are various support options available.
1. KLZ support pages within the SharePoint portal: https://www.klz.org.uk/support
2. Telephone the EiS Kent Service Desk on 0300 065 8888. The Service Desk operates Monday to Friday between 08:00 and 17:00
3. Email the EiS Kent Service Desk for support at support@eis.kent.gov.uk
4. For more in depth support, advice or guidance you can contact the EiS Kent Service Desk as above and ask for the KLZ team to arrange for a free KLZ consultancy visit.
Setting up email and Lync on
Mobile Devices
KLZ email will work with most brands of smartphone so long as they support Exchange Active Sync (EAS). (KLZ will not work with
Blackberry devices). The settings that you may be prompted for are:
Username:your full KLZ username ending in @klz.org.uk
Password:your KLZ password
Domain Name:KLZ
Email Server address:portal.klz.org.uk
There is also a Microsoft Lync 2013 mobile device app available for Windows Phone, iPhone, iPad, Android and Nokia Symbian devices. The app allows access to contact lists, user presence information, Instant Messaging and conference participation whilst on the move.
Working with Apple Macs
Apple supports the main Microsoft products used in KLZ but there are some constraints. KLZ does work with Apple Mac OS X. The Safari internet browser is supported for SharePoint and OWA but there are some limitations where KLZ interacts with
Microsoft Office. The latest version of Microsoft Office for Mac (2011) can be used with KLZ and supports synchronising personal email, calendars and contacts. Microsoft Lync is supported in OS X.
SharePoint calendars are not supported on Apple OS X.
KLZ Remote Apps features are not currently supported on Apple OS X.
Recommended Configuration:Apple Mac OS X 10.9 Mavericks, Office for Mac 2011 Service Pack 3 (or later) with Lync for Mac 2011
Minimum Configuration:Apple Mac OS X 10.6.8 Snow Leopard, Office for Mac 2011 Service Pack 3 (or later) with Lync for Mac 2011.
