General Insurance. industry guide Australian and New Zealand Institute of Insurance and Finance

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General Insurance

i n d u s t r y g u i d e 2 0 1 4

Australian and New Zealand Institute of Insurance and Finance www.theinstitute.com.au/gi

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Level 8, 600 Bourke Street, Melbourne Victoria 3000 Australia Telephone +61 3 9613 7280 (New Zealand Freecall 0800 103 675)

Facsimile +61 3 9642 4166 customerservice@theinstitute.com.au

www.theinstitute.com.au CONNECT WITH THE INSTITUTE

ABN 56 004 320 076. A Company Limited by Guarantee. Incorporated In Victoria Australia.

The head office of the Australian and New Zealand Institute of Insurance and Finance is based in Melbourne, Australia. All events, courses, qualifications, enrolments and membership services are administered at head office. Questions or concerns about course enrolment, study or membership should be directed to the Institute’s Customer Service team. All prices are quoted in Australian dollars and exclude GST unless stated otherwise. © Australian and New Zealand Institute of Insurance and Finance. Copyright 2014. The information presented in this publication is true and correct at the time of publication. The Australian and New Zealand Institute of Insurance and Finance reserves the right to amend the information contained herein. Any

amendments made during 2014 will be made available on the Institute’s website at www.theinstitute.com.au.

s i x ~ CAREER PATHWAYS n i n e ~ MEMBERSHIP e i g h t e e n ~ COMPLIANCE n i n e t e e n ~ BRIDGING COURSES t w e n t y f i v e ~ WORKSHOPS AND EVENTS t h i r t y e i g h t ~ TRAINEESHIPS t h i r t y n i n e ~ PROFESSIONAL QUALIFICATIONS f o r t y s i x ~ STUDYING WITH THE INSTITUTE f i f t y ~ ACADEMIC CALENDAR

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The Australian

and New Zealand

Institute of Insurance

and Finance is proud

to introduce its general

insurance product

range for 2014.

This brochure outlines the Institute’s most popular products and services, including:

• professional qualifications

in general insurance

• professional membership

and the recognition of skills and knowledge that accompany the ANZIIF post-nominal

• compliance products

that ensure insurance professionals meet ASIC requirements and can be productive as soon as possible

• workshops across a range of foundation, intermediate and advanced subjects related to the industry

• online professional

development management tools. As a Registered Training Organisation (RTO), the

Institute develops qualifications under the Australian Qualifications Framework (AQF). All qualifications are designed by industry and education experts and are internationally recognised. The qualifications incorporate traditional distance learning education with up-to-date best practice thinking across a range of specialist fields.

During their studies, students become student members of the Institute, gaining access to all the professional membership benefits on offer and joining a network of more than 16,000 insurance professionals in over 50 countries. On completion of their Institute qualification, students automatically become fully-qualified members and are able to

use an ANZIIF post-nominal to mark their level of knowledge and skills. Institute members are recognised as true industry professionals and receive a range of benefits alongside their post-nominal, including access to a Membership Faculty with sector-specific resources to aid professional development, a subscription to the Journal—the industry’s leading publication, a 30 per cent discount on Institute events, access to more than 200 hours of online continuing professional development content and a range of other services.

The Institute’s range of practical and comprehensive insurance qualifications are supported by a complete collection of student support services, ensuring that the people who study with us are competent, compliant and confident in their insurance careers.

W E L C O M E ~

f i v e f o u r

After 130 years of operation, the Australian and New Zealand

Institute of Insurance and Finance (the Institute) remains the premier

professional membership body for the insurance industry and the

leading insurance and financial services educator in the Asia-Pacific.

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Career Pathways

S e n i o r A s s o c i a t e C I P A f f i l i a t e A l l i e d

Insure your career with the Institute

The following illustrates the Institute’s range of products and pathways to enter and develop an expertise in general insurance.

C O U R S E S A N D Q U A L I F I C A T I O N S ~ A N Z I I F M E M B E R S H I P L E V E L Spg 11 ~ m e m b e r s h i p b e n e f i t s ~ WORKSHOPS Foundation level to Advanced pg 25 F e l l o w C I P A RANGE OF MEMBERSHIP BENEFITS INCLUDING: Professional recognition ~ Online professional development ~ The ANZIIF Journal

~ Discounts to ANZIIF events ~ Networking and community Further details pg 9 • University Pathways pg 19 • Passport System pg 11 • Merit pg 47 • Diploma of General Insurance pg 44 • Certificate IV in General Insurance pg 42 • Certificate III in General Insurance pg 40 •COMPLIANCE Tier 1 pg 18 Tier 2 pg 18 A s s o c i a t e C I P Certified Insurance Professional (CIP) & Faculty of General Insurance

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Insurance is vital. As an insurance professional, you

know that modern society couldn’t function without

it. Shipping, construction, factories, offices, motoring,

travel, home ownership, sports events and festivals

couldn’t happen without insurance.

ANZIIF membership is insurance for your career.

It gives you access to mentoring and to people to ask

for support as well as helping and encouraging you

and your career to grow.

Being recognised as a professional who is qualified

and committed to the industry is the first step in a

lifelong career journey. With ANZIIF membership,

you are able to demonstrate your knowledge and

professionalism through the widely-recognised

ANZIIF post-nominal on your business cards, email

signature and other business stationery.

ANZIIF members are recognised as true

professionals in their field by their colleagues, their

employers and the industry at large. Membership not

only supports you when you need it, it also provides

the tools you need to continue to succeed. It puts you

and your career in front.

S O A N Z I I F M E M B E R S H I P I S N’T J U S T I N S U R A N C E F O R Y O U R C A R E E R ; I T’S A N I N V E S T M E N T I N Y O U R F U T U R E .

ANZIIF Membership

n i n e e i g h t 1 8 8 4

The formation of Australia’s first insurance institutes, namely those of Victoria and of New South Wales.

1 9 1 9

The formation of the Incorporated Australian Insurance Institute (IAII).

1 9 2 1

The Journal was circulated to subscribers.

1 9 3 7

Insurance Institute of New Zealand (IINZ) formed when Insurance Officers Guild and Faculty of Insurance merged.

1 9 5 6

Ernest Vines Memorial Award established to commemorate the memory of the late Secretary.

2 0 0 0

AII and IINZ members vote to merge the two associations and become the Australian and New Zealand Institute of Insurance and Finance.

2 0 0 3

The first Australian Insurance Industry Awards are held in Sydney.

2 0 1 3

Prue Willsford appointed as CEO of ANZIIF.

1 9 1 3

The Insurance Institute of SA was formed. George Boothby was elected as the new Institute’s president.

1 9 2 0

Insurance Officers Guild of New Zealand formed and the first AII Annual Conference was held on 24th March 1920 in Melbourne.

1 9 3 3

Faculty of Insurance formed in New Zealand.

1 9 5 5

The death of Ernest Vines, Secretary of the Incorporated Australian Insurance Institute from 1919 to 1955.

1 9 9 7

Joan Fitzpatrick appointed CEO of (AII) and remained CEO for 16 years.

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The State based Institutes become federalised under the national office.

2 0 1 2

The Australian & New Zealand Institute of Insurance & Finance opens an office in China.

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e l e v e n t e n

The ANZIIF post-nominal shows your peers that you’ve got what it takes to excel in the industry and in your career. Joining the Institute’s

community of professionals expands your network and gives you the recognition to get where you want to go.

Stand out from

the crowd

MORE INFORMATION

For more information on Institute membership, including the Fellowship Passport System, please visit www.theinstitute.com.au/membership.

a l l i e d ANZIIF (Allied) a f f i l i a t e ANZIIF (Aff) a s s o c i a t e ANZIIF (Assoc) CIP s e n i o r a s s o c i a t e ANZIIF (Snr Assoc) CIP F E L L O W ANZIIF (Fellow) CIP ANZIIF POST NOMINALS

a l l i e d ~ Allied members are valued professionals who work in or support the insurance industry but do not have an insurance qualification. a f f i l i a t e ~ Affiliates have achieved ASIC RG 146 Tier 1 or 2 Compliance (Australia) or have completed the Insurance Intermediaries Qualifying Exam (Hong Kong). a s s o c i a t e c i p ~ Associates have an Institute Certificate IV or a recognised equivalent. s e n i o r a s s o c i a t e c i p ~ Senior Associates have an Institute Diploma or Advanced Diploma or a recognised equivalent. f e l l o w c i p ~ Fellows of the Institute meet the entry requirements set out in the Fellowship

Passport System. CERTIFIED INSURANCE

PROFESSIONAL (CIP) Institute membership provides a pathway to ensure your commitment to becoming an insurance professional is recognised as you work towards your career goals. The CIP designation represents industry professionals who abide by the ANZIIF Code of

Ethics, hold an insurance qualification, maintain their skills and knowledge and meet high standards of integrity.

All CIP members are required to complete and record a minimum of 25 CIP points of professional development (PD) activities each calendar year (January to December).

CIP members include Fellow CIP, Senior Associate CIP and Associate CIP members. These qualified members are also able to join an Institute Faculty. Membership Faculties provide a professional home for members to interact with peers and receive a customised and relevant membership experience.

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ANZIIF CIP PROGRAM POINTS ALLOCATION

The following table illustrates how to gain CIP points required to meet the PD requirements of ANZIIF membership.

A C T I V I T Y E X A M P L E S A N D F U R T H E R D E T A I L P o i n t s g a i n e d m a x . p o i n t s a l l o w e d PROFESSIONAL

QUALIFICATION Completion of module 20 points per module

ARTICLE

PUBLICATION Preparation and publication of an article in a professional journal or online publication 10 points per article ASIC TIER 1

COMPLIANCE Completion of two AQF award course modules which meet ASIC Compliance requirements 40 points ASIG RG146 TIER 2

COMPLIANCE Completion of modules 10 points

ATTENDANCE AT INDUSTRY EVENTS (LONG DURATION)

Attendance at industry seminars, conferences,

workshops or in-house training 1 point per hour or 3 points per half-day 15 points per event

ATTENDANCE AT INDUSTRY EVENTS (SHORT DURATION)

Attendance at an industry breakfast/lunch/

evening meeting or discussion group 1 point per event

CPA AUSTRALIA

FOUNDATION PROGRAM Completion of modules 15 points per module

INDUSTRY GROUP

PARTICIPATION Membership of an insurance/financial services industry board, council or committee 5 points per year (pro-rata points apply if not a member for a full calendar year) INSTITUTE

MENTORING PROGRAM Participation as either a mentee or mentor 1 point per hour 15 points per year INSURANCE AND

FINANCIAL SERVICES TRAINING

Including attendance at workshops, in-house

and face to face training 1 point per hour or 3 points per half-day

ONLINE PD Completion of online interactive PD

with self-assessment 1 point per hour 15 per activity

OVERSEAS

MEMBERS CIP Demonstrated compliance with PD requirements determined by the industry regulators in your country of residence Up to 25 points PRESENTATION

PREPARATION Preparation of a presentation for a seminar, training course, conference, workshop, breakfast etc 1 point per hour or 3 points per half-day 15 points per year PRESENTATIONS

AND SPEECHES Presenting at a seminar, training course, conference, workshop, breakfast etc 2 points per event (repeat presentations are not counted) 15 points per year PROFESSIONAL

DEVELOPMENT ACTIVITIES

Completion of general professional development activities

(e.g. IT or management or public speaking training) 1 point per hour or 3 points per half-day 10 points

per activity READING INDUSTRY

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Be the one in

the know

Make connections

that count

O N L I N E P R O F E S S I O N A L D E V E L O P M E N T

~

Develop your skills and knowledge with hundreds of hours of high quality,

interactive professional development activities including video, articles and interactive modules, available free to all

members for self-paced learning.

A N Z I I F O N L I N E L I B R A R Y

~

Gain access to a growing collection of articles, news, essays, features, videos,

glossaries and content on a range of insurance, finance, business and

management topics.

T H E J O U R N A L

~

The Journal is the leading insurance industry publication, providing up-to-date

technical and general information contributed by leaders in their fields. As an Institute member you will receive

the Journal magazine five times a year and have access to the online catalogue

of past Journal articles.

Becoming an Institute member means joining a community of over 16,000 professionals who are career and industry-focused.

The Institute also holds hundreds of industry events to allow you to further expand your network in person. Institute members

receive a 30 per cent discount to these events. Institute membership not only means access to a huge network

of employers, employees and future colleagues, but it also provides access to the Institute’s online member services.

The Institute’s online member services connect you with your professional community and assist you to maintain

your skills from anywhere in the world. C O N N E C T

~

Connect with ANZIIF and its members – your peers - via our online community and

content channels.

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Students who enrol in any of the Institute’s award-winning qualifications automatically become student members and gain access to the full range

of membership benefits. Student membership provides a community of support while you work towards becoming a qualified Institute member. Upon completion of their qualification, students are upgraded to the

appropriate membership level at no charge. FIND OUT MORE

For more information on the Institute’s member services, visit

www.theinstitute.com.au/membership.

Being an Institute member is one thing; being a member of the General Insurance Faculty is something extra. As a General Insurance Faculty member, you’re a part of a community

of professionals who understand what it is to do the job that you do. Your Faculty membership is the key to a host of resources, from blog posts, technical articles and

videos to interactive personal development tools, events and discussion groups, all tailored and designed specifically for your role and your career.

Become a member of the

Faculty of General Insurance

Student membership—

the journey begins

Professionally qualified CIP members of the Institute (Associate CIP, Senior Associate CIP and Fellow CIP) are immediately eligible to join an industry Faculty. Institute Membership Faculties represent the specific industry qualifications and the career path of each member.

To be eligible to join the General Insurance Membership Faculty, you must have completed one of the following: • ANZIIF Certificate IV in General Insurance or a recognised equivalent • ANZIIF Diploma of General Insurance or a recognised equivalent

• ANZIIF Diploma of Insurance

Broking or a recognised equivalent and have three years’ industry experience in a general insurance role. Being a part of this Faculty customises your membership experience and allows you to

engage with peers on topics of interest based on your field of expertise.

As a Faculty member you can join online discussion forums allowing you to engage and debate with other Institute members on industry topics, or network and discuss news and relevant information with peers and colleagues around the globe.

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The Corporations Act 2001 (Cth) mandates that licensees and principals ensure that their financial product advisers are competent, skilled, experienced and receive

adequate training to provide financial services advice. Australian Securities and Investments Commission Regulatory Guide 146 (ASIC RG 146) sets out minimum training standards for financial product advisers, either at Tier 1 or Tier 2 level, as

appropriate to the complexity of their activities and their clients’ needs. For further details, refer to the ASIC website at www.asic.gov.au.

Compliance

MORE INFORMATION

For more information on the Institute’s range of compliance solutions, visit

www.theinstitute.com.au/compliance

TIER 1 COMPLIANCE Tier 1 compliance is compulsory

for those giving advice in insurance broking, life insurance, superannuation, financial planning, managed investments, derivatives, securities and personal accident

and sickness products. TIER 1 AND TIER 2

COMPLIANCE There are two levels of compliance within ASIC RG 146—Tier 1 and Tier 2.

TIER 2 COMPLIANCE Tier 2 General Insurance

compliance is required for those who provide

advice on all general insurance products

except personal accident and sickness.

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The following diagrams illustrate bridging products which allow students to progress from one type of ASIC compliance to another or from compliance to a

full qualification. These cost-effective bridging products ensure that students can make the most of the studies they have already undertaken to progress their

qualifications. For more information on the Institute’s bridging pathways, visit www.theinstitute.com.au/bridging_pathways.

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2 1 2 0 T I E R 2 G E N E R A L I N S U R A N C E (G E N E R A L A D V I C E) [T 2 0 1 5] FEE A$530 DURATION 6 hours DELIVERY Online

OUTCOME ASIC RG 146 Tier 2 General Insurance (General Advice) compliance

ASIC 146 Compliance is a requirement for anyone providing general advice to retail clients about general insurance products and services (other than personal accident and sickness), this program covers the skills and knowledge required to obtain ASIC RG 146 Tier 2 General Insurance (General Advice) compliance. The online program features extensive case studies and interactivity to give students the opportunity to apply the skills and knowledge gained during their studies.

TOPICS INCLUDE

• the insurance environment • the legal environment • principal legislation

• the General Insurance Code of Practice • privacy • insurance processes. T I E R 2 G E N E R A L I N S U R A N C E— (P E R S O N A L A N D G E N E R A L A D V I C E) [T 2 0 2 0] FEE A$735 DURATION 8 hours DELIVERY Online

OUTCOME ASIC RG 146 Tier 2 General Insurance (Personal and General Advice) compliance

ASIC 146 Compliance is a requirement for anyone providing personal advice (including general advice) to retail clients about general insurance products and services (other than personal accident and sickness). This program covers the skills and knowledge required to obtain ASIC RG 146 Tier 2 General Insurance— (Personal and General Advice) compliance.

The online program features extensive case studies and interactivity to give students the opportunity to apply the skills and knowledge gained.

TOPICS INCLUDE

• the financial environment • the insurance environment • the legal environment • principal legislation

• the General Insurance Code of Practice • privacy

• insurance processes • customer service.

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TIER 1 COMPLIANCE BRIDGING MODULES C O M P L I A N C E

(Obtained through ANZIIF modules) B R I D G I N G M O D U L E ~ O U T C O M E ~ • ASIC RG 146 Tier 1 Insurance Broking Compliance T i e r 1 G e n e r a l I n s u r a n c e (Personal Accident and Sickness) [T 2 0 2 0] • ASIC RG 146 Tier 1 General Insurance Compliance (Personal Accident and Sickness) • IB011 Providing

Insurance Advice for Broking Clients p.24

• GI012 General

Insurance Personal Accident and Sickness Advice p.22

T i e r 1 I n s u r a n c e

B r o k i n g

TIER 2 GENERAL INSURANCE TO CERTIFICATE IV IN GENERAL INSURANCE

GI011 Providing Personal Accident and Sickness Insurance Advice GI402 General Insurance Law and Regulation

GI403 General Insurance Products

GI404 Introduction to General Insurance Underwriting GI405 General Insurance Claims Handling GI406 New Zealand Insurance Law and Regulation

T i e r 1 G e n e r a l I n s u r a n c e (P e r s o n a l A c c i d e n t a n d S i c k n e s s)pg 23 C o m p l i a n c e a c h i e v e d ~ C E R T I F I C A T E I V I N G E N E R A L I N S U R A N C E T i e r 2 G e n e r a l I n s u r a n c e (P e r s o n a l a n d G e n e r a l A d v i c e)pg 21 ~

INTERNATIONAL STUDENTS: Should you have any queries regarding these Australian compliance courses please contact the Customer Service Team at the Institute.

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2 3 2 2 T I E R 1 G E N E R A L I N S U R A N C E (P E R S O N A L A C C I D E N T A N D S I C K N E S S [G I 4 01 ] + [G I 4 0 2] FEE A$2300

DURATION Two modules: Each study period lasts 12 weeks. (Students are able to study more than one module per study period.)

DELIVERY Distance learning

OUTCOME ASIC RG 146 Tier 1 Personal Accident and Sickness (General Insurance) compliance

ASIC RG 146 Tier 1 General Insurance Compliance Personal Accident and Sickness is a requirement for all those who as part of their day–to–day role provide general insurance personal accident and sickness advice to customers.

TOPICS INCLUDE

• insurance and finance in context • general insurance matters • establishing the client relationship • identifying and building customer

relationships

• providing advice about insurance

products

• managing ongoing client relationships • legal principles

• regulatory and legislative obligations.

Completion of GI401 Serving the General Insurance Customer and GI402 General Insurance Law and Regulation are required for Tier 1 General Insurance (Personal Accident and Sickness) compliance.

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MODULES

This module fits in with the bridging pathway from Tier 2 General Insurance to the Certificate IV in General Insurance.

G I 4 0 1

S e r v i n g t h e G e n e r a l I n s u r a n c e C u s t o m e r

Explains the impact of the economic environment on financial services products and explores how to build a relationship with the client in order to establish general insurance needs and identify appropriate products.

G I 4 0 2

G e n e r a l I n s u r a n c e L a w a n d R e g u l a t i o n

Deals with the legal framework, laws, regulations, Code of Practice and relevant Acts that govern the general insurance industry in Australia. It also covers health and safety in the workplace.

P R O V I D I N G P E R S O N A L A C C I D E N T A N D S I C K N E S S I N S U R A N C E A D V I C E [G I 0 1 1]

FEE A$320

DURATION 15–20 hours self-paced learning

PREREQUISITE ASIC RG 146 Tier 2 General Insurance (Personal Advice) compliance

OUTCOME Credit towards GI401 Serving the General Insurance Customer

Providing credit towards the module GI401

Serving the General Insurance Customer, the completion of this bridging module provides students with a pathway to the Institute’s Certificate IV in General Insurance. TOPICS INCLUDE

• products on the market

• personal accident and sickness cover • identifying and analysing client needs and

objectives

• developing and presenting appropriate

strategies and solutions to clients

• delivering and monitoring services • resolving disputes.

Completion of GI401 Serving the General Insurance Customer and GI402 General Insurance Law and Regulation are required for Tier 1 General Insurance (Personal Accident and Sickness) compliance. This module fits in with the bridging pathway from Tier 2 General Insurance to the Certificate IV in General Insurance.

G E N E R A L I N S U R A N C E P E R S O N A L A C C I D E N T A N D S I C K N E S S K N O W L E D G E F O R B R O K E R S [G I 0 1 2] FEE A$505 DURATION 7 weeks

PREREQUISITE ASIC RG 146 Tier 1 Insurance Broking compliance

OUTCOMES • ASIC RG 146 Tier 1 Personal Accident and Sickness (General Insurance) compliance

• credit towards GI401 Serving the Customer.

This seven-week course has been designed to provide a bridge from Tier 1 Insurance Broking compliance to Tier 1 General Insurance (Personal Accident and Sickness) compliance. On successful completion of this module, students will be eligible for a credit for GI401 Serving the General Insurance Customer (from the Institute’s Certificate IV in General Insurance) and obtain Tier 1 General Insurance (Personal Accident and Sickness) compliance.

TOPICS INCLUDE

• personal accident and sickness

insurance

• establishing relationships with

customers

• the role of the insurance adviser • disclosure

• identifying and analysing customer needs • developing, presenting and

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The Institute’s workshops and events assist those working or looking to

work in insurance broking to develop their skills and expand their practical

knowledge to provide better service to clients. The Institute’s insurance

broking workshops are also an invaluable refresher for those who are

more experienced and would like to sharpen their abilities.

CORPORATE AND

CUSTOMISED WORKSHOPS Through the Institute’s customised education service, you can gain the competitive edge for your organisation by incorporating company culture and products into staff training and compliance workshops and programs. The Institute’s Sales Team works with you and your learning and development team and technical experts to develop education products and services tailored to meet

your company’s specific training needs.

The Institute can customise any number of education products—from industry qualifications to facilitated workshops—to incorporate scenarios, case studies and examples drawn from your own workplace. This not only adds product and company relevance to the materials, but is also a very effective method of retaining organisational knowledge by incorporating it into training programs.

The Institute takes great care in customising education products to reflect market conditions. The subject matter and mode of delivery is structured to ensure your employees receive the maximum benefit of training and are able to transfer this learning to the workplace. To ensure that employees are not out of the office too long, the Institute’s workshops can be held either on company training sites using facilitators sourced by the Institute or at the Institute’s training facilities.

Workshops and Events

P R O V I D I N G I N S U R A N C E A D V I C E F O R B R O K I N G C L I E N T S [I B 0 1 1]

FEE A$505

DURATION 15–20 hours’ self-paced learning over a maximum of 40 days

PREREQUISITE ASIC RG 146 Tier 1 General Insurance (Personal Accident and Sickness) compliance

OUTCOMES • ASIC RG 146 Tier 1 Insurance Broking compliance

• credit towards IB501 Providing Customer Advice

• credit towards IB502 Insurance Law and Regulation for Brokers (conditions apply—see below).

The completion of bridging module IB011 Providing Insurance Advice for Broking Clients provides students with a pathway from Tier 1 Personal Accident and Sickness (General Insurance) compliance to Tier 1 Insurance Broking compliance and to the first module in the Institute’s Diploma of Insurance Broking (IB501 Providing Customer Advice).

Students who have previously studied GI402 General Insurance Law and Regulation from the Institute’s Certificate IV in General Insurance will also receive credit towards the second module of the Institute’s Diploma of Insurance Broking (IB502 Insurance Law and Regulation for Brokers).

TOPICS INCLUDE

• advising clients • broking operations

• the Code of Practice and dispute

resolution

• providing advice on changes to

client insurances

• monitoring and reviewing service

performance.

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MORE INFORMATION

For more information on contextualising your workshops and delivery options, email our Sales Team at sales@theinstitute.com.au or call (03) 9613 7280 (New Zealand Freecall 0800 103 675).

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C O M M E R C I A L C L A I M S F U N D A M E N T A L S

DURATION Full-day

DELIVERY Facilitated workshop

CIP POINTS 6 CIP points

LEVEL Foundation

LOCATIONS (Australia only) Available in your nearest capital city

This workshop provides participants with an introduction to the process and management of commercial claims, primarily under industrial special risks (ISR) and pack policies. It also covers property damage and business interruption claims under ISR and pack products and liability claims. WHO SHOULD ATTEND

This program is suitable for new entrants or participants who are undertaking, or are about to undertake, a career in commercial property insurance.

LEARNING OUTCOMES At the conclusion of the program, participants should be able to:

• identify and explain the commercial

claims process and the mechanics of business interruption insurance

• outline the cover provided under ISR

and pack policies

• describe the claims process specific

to each policy

• outline the liability cover provided

under each of the policies

• describe the liability claims process.

E S S E N T I A L S O F B U S I N E S S I N T E R R U P T I O N I N S U R A N C E

DURATION Half-day

LEVEL Foundation

This workshop is designed to provide participants with a sound working knowledge and understanding of the key concepts and issues related to business interruption insurance. The workshop provides interactive learning activities to allow participants to apply their knowledge and understanding. WHO SHOULD ATTEND

This program is suitable for new entrants to insurance who require a broad understanding of business interruption insurance. It is also suitable for those with some insurance experience who are considering a career path encompassing business interruption insurance. LEARNING OUTCOMES Upon completion of the program, participants should be able to:

• describe business interruption insurance

and its common features and sections

• describe the common extensions

available for business interruption insurance

• define the underwriting considerations • calculate sums insured.

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For pricing and date availability please refer to the Institute website

2014 Workshops

• Commercial Claims Fundamentals • Essentials of Business Interruption Insurance • Essentials of Insurance Law • Essentials of Professional Indemnity and Directors’ and Officers’ Insurance • General Insurance Code of Practice • Introduction to General Insurance • Introduction to Liability Insurance. • Essentials of Managing Risk • Fraud Risk Management. • Commercial Insurance Fundamentals • Essentials of Industrial Special Risks Insurance • Financial Proficiency for Non-Finance Managers • Professional Indemnity and Directors’ and Officers’ Insurance Series. • Essentials of Professional Indemnity and Directors’ and Officers’ Insurance • General Insurance Code of Practice • Introduction to General Insurance • Introduction to Liability Insurance. • Advanced Level Professional Indemnity and Directors’ and Officers’ Insurance • Creating Value in General Insurance. F O U N D A T I O N L E V E L pg 27 F O U N D A T I O N/ I N T E R M E D I A T E L E V E L S pg 28 I N T E R M E D I A T E L E V E L pg 31 A D V A N C E D L E V E L pg 33 FOUND A T I ON LE VEL W ORK SH OPS

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2 9 2 8 G E N E R A L I N S U R A N C E C O D E O F P R A C T I C E DURATION 3–4 hours DELIVERY Online

LEVEL Foundation

LOCATIONS Available online throughout Australia

This online course provides participants with a comprehensive understanding of the Insurance Council of Australia’s General Insurance Code of Practice. Participants learn the objectives and principles of the Code and how they apply in relation to customers buying insurance and making claims.

WHO SHOULD ATTEND

This program is a must for members of the Insurance Council of Australia and other industry participants who sign up to the Code.

LEARNING OUTCOMES Upon completion of the program, participants should be able to identify and explain:

• the objectives, parties and insurance

products covered by the Code

• the standards imposed by the Code in

relation to customers buying insurance and the handling of claims by insurers

• the Code’s requirements for the handling

of complaints and disputes

• the responsibilities of the parties to the

Code for monitoring and enforcement

• the sanctions that may be imposed on

an insurer under the Code.

I N T R O D U C T I O N T O G E N E R A L I N S U R A N C E

DURATION Full-day

LEVEL Foundation

Introduction to General Insurance is a one-day workshop which enables participants to develop a broad understanding of insurance and the insurance sector in Australia. WHO SHOULD ATTEND

This workshop is designed for new entrants to the general insurance sector, those considering a career in general insurance or those working in any capacity in financial services who wish to gain broad knowledge and an understanding of general insurance. LEARNING OUTCOMES

Upon completion of the program, participants should be able to define and explain:

• insurance and the concept of

spreading risk

• the key players in the Australian

insurance industry

• the key legislative requirements and

regulations governing the insurance industry

• the key roles within the insurance

industry

• the main classes of insurance • current challenges and opportunities

in the insurance industry. t w e n t y n i n e

t w e n t y e i g h t

E S S E N T I A L S O F I N S U R A N C E L A W

DURATION Half-day

LEVEL Foundation

This workshop provides participants with a sound knowledge and understanding of the legal system and the key legislation that governs the practice of general insurance in Australia.

WHO SHOULD ATTEND This program is suitable for both new entrants to insurance and those already working in the industry who require a more comprehensive knowledge and understanding of insurance law and regulations and how they impact on work practices.

• some key aspects of the relevant

legal system

• the features of common law and

statute law

• key legislation affecting the general

insurance sector

• the concepts of the duty of utmost good

faith, the duty of disclosure and average

• the key regulatory bodies.

E S S E N T I A L S O F P R O F E S S I O N A L I N D E M N I T Y

A N D D I R E C T O R S’ A N D O F F I C E R S’ I N S U R A N C E

DURATION Half-day

LEVEL Foundation

Professional Indemnity (PI) and Directors’ and Officers’ (D and O) Insurance is a short presentation designed to provide participants with a broad understanding of the key concepts of underwriting and claims management for professional liability and directors’ and officers’ insurance. WHO SHOULD ATTEND This seminar is suitable for those who are entry level or are relatively new to the insurance sector and are seeking a broad understanding of a range of insurance products as well as those with considerable insurance sector experience but little or no exposure to PI and D and O insurance. LEARNING OUTCOMES

The purpose of this presentation is to provide a broad understanding of professional indemnity and directors’ and officers’ insurance by highlighting:

• definitions and key features • major underwriting considerations

and risk factors

• the nature and range of claims • current issues. FOUND A T I ON LE VEL W ORK SH OPS FOUND A T I ON LE VEL W ORK SH OPS

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3 1 3 0

C O M M E R C I A L I N S U R A N C E F U N D A M E N T A L S

DURATION Full-day

LEVEL Intermediate

The Commercial Insurance Fundamentals workshop looks at the classes of commercial insurance associated with commercial property, business interruption and liability. It focuses on the underwriting principles and risk assessment processes related to commercial insurance.

WHO SHOULD ATTEND

This program is suitable for participants who are undertaking, or are about to undertake, a career in commercial insurance. It is recommended that participants have two to three years’ insurance industry experience. LEARNING OUTCOMES At the conclusion of the program, participants should be able to:

• describe the cover provided by contract

works insurance, industrial special risks insurance and business packs

• describe the strategies used and the

issues associated with underwriting commercial insurance

• describe the scope of cover provided

under the business interruption sections of office and business packs

• outline the cover provided by liability

insurance.

E S S E N T I A L S O F I N D U S T R I A L S P E C I A L

R I S K S I N S U R A N C E

DURATION Half-day

Essentials of Industrial Special Risks Insurance provides participants with a basic knowledge and understanding of industrial special risks (ISR) insurance in Australia and the opportunity to apply their learning to work-based scenarios.

WHO SHOULD ATTEND

This program is suitable for new entrants to insurance who require an overview of industrial special risks insurance. It is also suitable for those with some insurance experience who have not been exposed to the concepts behind ISR insurance and the role it plays in relevant insurance programs.

• the purpose and features of industrial

special risks insurance

• underwriting issues relevant to industrial

special risks insurance

• the key considerations in evaluating

industrial special risks insurance claims.

t h i r t y o n e t h i r t y

E S S E N T I A L S O F M A N A G I N G R I S K

DURATION Full day

LEVEL Foundation/intermediate

This workshop provides participants with a broad understanding of risk management, including the AS/NZS ISO 31000: 2009 risk management standard.

It comprises four sections, covering an overview of risk management, the process, risk treatment and the monitoring and review of programs.

WHO SHOULD ATTEND

This program is suitable for employees of general insurance and insurance broking or those already working in these sectors who require a broader knowledge and understanding of risk management in relation to client insurance risk exposures. LEARNING OUTCOMES

Upon completion of the program, participants should understand:

• the principle benefits of risk

management

• how to apply the risk management

process to the treatment options for dealing with risk exposures

• the methods of transferring and

financing risks

• how to monitor and review a risk

management program.

F R A U D R I S K M A N A G E M E N T

DURATION Full-day

LEVEL Foundation/intermediate

The Fraud Risk Management workshop is a one-day face-to-face workshop developed to provide insurance claims personnel and investigators with an increased awareness and knowledge of insurance fraud. WHO SHOULD ATTEND

This program is a suitable introduction for new entrants to the insurance fraud sector or anyone with previous insurance knowledge with an interest in fraud. LEARNING OUTCOMES At the conclusion of the program, participants should be able to:

• describe the value of investigating an

insurance claim correctly

• identify the criteria required to correctly

investigate an insurance claim

• describe the possible outcomes from an

insurance claim investigation.

INTERMED I A TE LE VEL W ORK SH OPS FOUND A T I ON / INTERMED I A TE LE VEL W ORK SH OPS

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3 3 3 2 A D V A N C E D L E V E L P R O F E S S I O N A L I N D E M N I T Y A N D D I R E C T O R S’ A N D O F F I C E R S’ I N S U R A N C E DURATION Half-day

LEVEL Advanced

This interactive workshop is designed to provide participants with the opportunity to broaden their knowledge and understanding of protecting businesses against claims for financial loss, injury or damage under a professional indemnity, management practices liability and directors’ and officers’ insurance policy.

WHO SHOULD ATTEND

Suitable for participants currently working or about to work in the professional indemnity or directors’ and officers’ insurance sector.

LEARNING OUTCOMES At the conclusion of the workshop, participants should be able to:

• describe the scope of cover provided by

a professional indemnity policy and the triggers that initiate cover

• describe the scope of cover provided by a

management practices liability insurance policy

• describe the type of liability covered by

directors’ and officers’ insurance and the statutory limitations on cover.

C R E A T I N G V A L U E I N G E N E R A L I N S U R A N C E

DURATION 4 x half-days

LEVEL Advanced

These workshops provide managers and executives in general insurance companies with the skills and knowledge to maximise value generation.

The workshops outline the key functions at every level of a general insurance company’s operations in relation to revenue generation, cost management, financial capital management and business environment management.

WHO SHOULD ATTEND

This program is suitable for new or existing participants with boardroom, executive or senior responsibilities or those who are undertaking, or about to undertake, such a role.

LEARNING OUTCOMES At the conclusion of the workshops, participants should be able to explain and identify:

• the key drivers of revenue generation • cost management in an insurance

company

• the management of financial capital • the business environment management

in an insurance company. t h i r t y t h r e e t h i r t y t w o F I N A N C I A L P R O F I C I E N C Y F O R N O N-F I N A N C E M A N A G E R S

DURATION Full day

LOCATIONS (Australia only) Check the website for details

While many managers and executives have detailed knowledge of their specialised business area, often they lack financial proficiency. To address this, the Institute has developed the Financial Proficiency for Non-Finance Managers workshop. This is a one-day workshop that will increase participants’ understanding of financial analysis, reporting and budgeting.

WHO SHOULD ATTEND

The workshop is ideal for all management levels across any section of an insurance business.

LEARNING OUTCOMES

Upon completion, workshop participants can expect to have developed a broad understanding of financial requirements in an insurance enterprise and a strong grounding in:

• financial and strategic planning • financial management and budgets • financial report analysis

• accounting standards and regulations • capital management • investment management P R O F E S S I O N A L I N D E M N I T Y A N D D I R E C T O R S’ A N D O F F I C E R S’ I N S U R A N C E S E R I E S DURATION 6 week series

CIP POINTS 6 CIP points (per workshop)

This course reviews and analyses the formation of the professional indemnity (PI) insurance contract, the scope of cover offered by these policies, what is meant by the term “professional”, the terms and conditions of the PI policy, the triggers to cover and related to claims issues and the place of PI policy in the current legislative context.

The workshop also looks at the role of third parties in PI such as brokers, assessors, lawyers and investigators and the relation between PI and other forms of cover. On completion of the six-week course attendees will have a detailed knowledge of the nature and characteristics of this often misunderstood form of cover, how PI policies operate, how claims are dealt with by both insurers and the courts and how all of this fits in with legislation such as the Insurance Contracts Act 1984 (Cth).

WHO SHOULD ATTEND Executives as well as those whose job responsibilities require an understanding of commercial general insurance classes.

A D V ANCED LE VEL W ORK SH OPS INTERMED I A TE LE VEL W ORK SH OPS

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3 5 3 4 t h i r t y f i v e t h i r t y f o u r A N N U A L G E N E R A L I N S U R A N C E B R E A K F A S T LOCATION Sydney MONTH December

One of the Institute’s most popular events, it is one not to be missed by anyone involved in the insurance industry. This breakfast event features a high-powered panel discussion with key industry leaders providing their views on the future of the general insurance industry. Save the date to enhance your professional development, network with industry professionals and enjoy breakfast all before starting your working day.

A U S T R A L I A N I N S U R A N C E I N D U S T R Y A W A R D S

LOCATION Sydney

MONTH August

The Australian Insurance Industry Awards unites all sectors of the insurance industry to publicly celebrate the highest standards of excellence, professionalism and

performance of individuals and organisations. Award winners across 14 categories are celebrated at this night of nights that is attended by over 800 industry leaders and representatives.

N E W Z E A L A N D I N S U R A N C E I N D U S T R Y A W A R D S

LOCATION Auckland

MONTH November

The New Zealand Insurance Industry Awards unites all sectors of the insurance industry to publicly celebrate the highest standards of excellence, professionalism and performance of individuals and organisations.

Award winners across 14 categories are celebrated at this night of nights that is attended by over 400 industry leaders and representatives.

C E L E B R A T I N G S U C C E S S D I N N E R

LOCATION New Zealand

MONTH May

This awards dinner celebrates the Institute’s Academic Achievement Award winners who excelled in their studies with the Institute, as well as the winners of 2013 ANZIIF scholarships. The occasion also honours ANZIIF members who received Fellowship status in 2013 and acknowledges those who gained Senior Associate level.

Celebrating Success is a fantastic opportunity to come together in recognition of the successes of our students, colleagues and the industry as a whole and is a great chance to socialise and network with your peers. These events cover a range of topical subjects featuring guest speakers with years

of relevant industry experience. Discounted pricing for each event is offered to Institute members. A selection of 2014 events is listed below. For further details and pricing of these and other events please visit the

Institute website at www.theinstitute.com.au/events.

Events

A N N U A L G E N E R A L I N S U R A N C E B R E A K F A S T ~ A W A R D S—A U S T R A L I A N A N D N E W Z E A L A N D I N S U R A N C E I N D U S T R Y A W A R D S ~ C E L E B R A T I N G S U C C E S S D I N N E R (N E W Z E A L A N D) ~ C L A I M S C O N V E N T I O N ~ G E N E R A L I N S U R A N C E L A W—A N N U A L R E V I E W ~ G E N E R A T I O N i ~ I N D U S T R Y I N S I G H T S ~ N Z L I A B I L I T Y C O N F E R E N C E ~ R E G I O N A L C O N F E R E N C E— A U S T R A L I A A N D N E W Z E A L A N D ~ W O M E N S U C C E E D I N G I N B U S I N E S S

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3 7

3 6 t h i r t y s e v e n

t h i r t y s i x

N Z L I A B I L I T Y C O N F E R E N C E

LOCATION New Zealand

MONTH April

A landmark event for the New Zealand insurance community, the 2014 Liability Conference is a must-attend event for any professionals working in the insurance, claims and liability sphere. Participants will be taken through this continually evolving subject from a New Zealand perspective, along with hearing from expert speakers who will explore critical industry issues and look into trends affecting the New Zealand market in the near future.

R E G I O N A L C O N F E R E N C E

(A U S T R A L I A)

LOCATION Victoria

MONTH November

The Regional Conference is a one-day event consisting of interactive workshops based on best practices and case studies to invigorate your business in general insurance. Delegates will gather to partake in an informative industry update from Australian industry leaders while networking with like-minded professionals. C L A I M S C O N V E N T I O N

LOCATION NSW

MONTH August

The 8th Annual AICLA/ANZIIF Claims Convention will tackle key issues that insurance professionals, loss adjusters, claims managers and risk managers will face in 2014 and beyond. It provides an unparalleled program focused on emerging and current business topics, models and practices in claims management. The convention is the leading insurance claims event in Australasia, attracting more than 300 representatives from across the insurance sector.

G E N E R A T I O N i

LOCATION Australian capital cities and New Zealand

MONTH Check the ANZIIF website for details

The key objective of the Generation i program is to engender a strong sense of community in young professionals. The program achieves this primarily through a range of regular networking events that make it easy for like-minded professionals to meet and engage with people from other facets of the insurance industry. Generation i events range from social networking to education and professional development opportunities and career building events.

I N D U S T R Y I N S I G H T S

LOCATION Queensland

MONTH April

Industry Insights focuses on tackling current and emerging business issues in the industry and how these will impact on businesses in 2014. This two-day event features an exciting program developed by industry representatives and promises to facilitate high level discussions addressing the latest topics and trends that matter most in the insurance industry.

G E N E R A L I N S U R A N C E L A W—

A N N U A L R E V I E W

LOCATION NSW, SA, VIC, and WA

MONTH See ANZIIF website for details

As our world evolves so to do the laws that govern it - and keeping abreast of the multitude of changes can seem impossible. Jointly presented by ANZIIF and AILA in a seminar setting, this review offers insurance law professionals the opportunity to gather a clear and comprehensive snapshot of recent legal issues affecting the general insurance industry. A panel of industry experts will walk attendees through a variety of topics and address current cases and decisions made in the general insurance law sphere.

R E G I O N A L C O N F E R E N C E

(N E W Z E A L A N D)

LOCATION Christchurch and Tauranga

MONTH May

Discuss the challenges facing the industry and hear from New Zealand industry specialists at a venue close to home. This conference is designed to meet the needs of all regional insurance professionals. Delegates will gather to partake in an informative industry update from New Zealand industry leaders while networking with like-minded professionals from their region.

W O M E N S U C C E E D I N G I N B U S I N E S S

LOCATION Australian capital cities and New Zealand

MONTH Check the ANZIIF website for details

Networking events and luncheons promote engagement and the exchange of knowledge and expertise between women across the industry in pursuit of professional excellence and a strong, healthy business environment. These events are a great opportunity for women working in insurance to be inspired, share experiences, network with like-minded professionals and, above all, celebrate career achievements.

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Being an Institute member and holding an Institute

qualification is the best insurance for a successful career

and a solid future in the industry.

The Institute offers professional qualifications at Certificate, Diploma, and Advanced Diploma level. These expertly developed qualifications are highly regarded across the industry and provide students with the skills

and knowledge necessary to succeed.

Once qualified, Institute graduates automatically become full members of the Institute, the premier industry

membership body in the Asia-Pacific.

To see the range of benefits Institute membership offers please see pg 9.

Professional Qualifications

t h i r t y n i n e

t h i r t y e i g h t

Traineeships offer the advantage of government funding for those who

complete their qualifications. Employers may receive a significant

government subsidy, subject to conditions (e.g. previous

funding and prior qualifications). Traineeships are an ideal

opportunity for individuals who are new to a company and can

also further qualify and develop existing staff.

Delivered by a mix of distance learning resources, support from Institute staff and coaching by the employer’s personnel in the workplace, traineeships provide the flexibility to develop skilled, versatile and productive professionals.

Visit www.theinstitute.com.au/traineeships for more details.

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f o r t y o n e f o r t y

C E R T I F I C A T E I I I I N G E N E R A L I N S U R A N C E (G I 3 0 1)

FEE A$4620

Government funding available for eligible Australian students

DURATION 1–2 years depending on state requirements

MEMBERSHIP

OUTCOME Affiliate ASIC

COMPLIANCE Tier 2 General Insurance— (Personal and General Advice)

This Certificate is the starting point for school leavers or anyone beginning a career in insurance at entry level. The Certificate III traineeship is a government-subsidised employment-based training program that gives new entrants a solid introduction to the insurance industry and provides a foundation for further development. COURSE STRUCTURE

The Certificate III in General Insurance is broken up into the following sections:

S e c t i o n 1—

W o r k i n g i n a n o f f i c e e n v i r o n m e n t

Examines the basic skills required to work successfully in an office environment. It looks at company procedures, effective communication, using technology and managing conflict. This section also discusses managing change in the work environment and occupational health and safety issues.

S e c t i o n 2—

T h e i n s u r a n c e m a r k e t

Analyses the features of the general insurance market and discusses the place of the insurance industry in the wider economic and financial environment. This section also looks at some common features of insurance policies and how insurance products are priced and sold.

S e c t i o n 3—

T h e l e g a l e n v i r o n m e n t

Introduces the Australian legal system. First it looks at the key bodies that regulate the financial services industry and it then presents an overview of two key pieces of legislation—the Competition and Consumer Act 2010 (Cth) and the Australian Securities and Investments Commission (ASIC) Act 2001 (Cth).

S e c t i o n 4—

T h e I n s u r a n c e C o n t r a c t s A c t

Examines the concepts contained in the Insurance Contracts Act that affect the general insurance industry and work practices.

S e c t i o n 5—

T h e C o r p o r a t i o n s A c t

Provides an overview of the Corporations Act 2001 (Cth), including the effects of the Act on day-to-day work, with particular emphasis on disclosure requirements.

S e c t i o n 6—

P r i v a c y

Discusses privacy principles and focuses on the procedures that should be followed to ensure the information gathered about customers remains confidential.

S e c t i o n 7—

C o d e o f P r a c t i c e a n d d i s p u t e r e s o l u t i o n

Examines features of the General Insurance Code of Practice, including the role of the Code in setting standards of practice for the insurance industry, and highlights how the Code affects day-to-day work. It also discusses the handling of disputes and presents models of both internal and external dispute handling systems.

S e c t i o n 8—

W o r k i n g w i t h c u s t o m e r s

Highlights the importance of excellent customer service and sets out what is involved in advising customers and meeting their insurance needs.

S e c t i o n 9—

C l a i m s

Presents an overview of the claims process and how customers can be assisted with their claims.

MORE INFORMATION A complete listing of all national competencies covered in each of the Certificate sections is available on the Institute’s website at

www.theinstitute.com.au/gi.

FURTHER EDUCATION

For those wanting to go on to study the Certificate IV in General Insurance, the Certificate III along with the completion of a bridging module gives you credit for GI401 Serving the General Insurance Customer. For more information, visit www.theinstitute.

com.au/bridging_pathways.

ENROL

To enrol, visit the Institute’s website at

www.theinstitute.com.au/enrol or give

our Customer Service team a call on (03) 9613 7280.

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4 3 4 2 f o r t y t h r e e f o r t y t w o C E R T I F I C A T E I V I N G E N E R A L I N S U R A N C E FEE A$1150, NZD$1145 per module A$250 GIBF41 module

DURATION Six modules: Each study period lasts 12 weeks. (Students are able to study more than one module per study period.)

MEMBERSHIP

OUTCOME Associate CIP ASIC

COMPLIANCE Tier 1 Personal Accident and Sickness (General Insurance)

The Certificate IV in General Insurance is a great start to a career in insurance and is the essential qualification for those who handle claims, issue domestic insurance contracts, deal with customer inquiries, appoint intermediaries to investigate standard claims and initiate claims recovery. Upon completion of the Certificate IV, graduates will become an Associate Certified Insurance Professional (CIP) of the Institute. Successful completion of G1401 Serving the General Insurance Customer and G1402 Insurance Law and Regulation will also meet requirements for ASIC Tier 1 Personal Accident and Sickness (General Insurance) Compliance.

COURSE CONTENT

The Certificate IV comprises five standard modules and one special module. Each module requires approximately 50–70 hours of study time.

The modules are:

G I 4 0 1

S e r v i n g t h e G e n e r a l I n s u r a n c e C u s t o m e r

Explains the impact of the economic environment on financial services products and explores creating a relationship with the client in order to establish general insurance needs and thereby identify appropriate products.

G I 4 0 2

G e n e r a l I n s u r a n c e L a w a n d R e g u l a t i o n

Deals with the legal framework, laws, regulations, Code of Practice and relevant Acts that govern the general insurance industry in Australia. It also covers health and safety in the workplace.

G I 4 0 3

G e n e r a l I n s u r a n c e P r o d u c t s

Covers the range of products and policies available and describes their structures, features and benefits. It also explains how emerging technologies have affected the insurance industry.

G I 4 0 4

I n t r o d u c t i o n t o G e n e r a l I n s u r a n c e U n d e r w r i t i n g

Covers the key categories of risk and the steps involved in managing risk. It also describes the functions of underwriting, the underwriting process and the most common forms of reinsurance, insurance contracts and processing proposals.

G I 4 0 5

G e n e r a l I n s u r a n c e C l a i m s H a n d l i n g

Describes the types of insurance policies available and covers the start-to-end process of handling a claim, including registering claims, obtaining the relevant information from the client along with proper documentation, deciding whether further investigation is required and finalising claims.

G I B F 4 1

B u s i n e s s F u n d a m e n t a l s f o r C e r t i f i c a t e I V i n G e n e r a l I n s u r a n c e

This online unit describes the role of good customer service and how to apply it, communicate and present information to develop and maintain effective working relationships and networks.

The unit also addresses how to participate in occupational health and safety processes to protect work colleagues.

G I 4 0 6

N e w Z e a l a n d I n s u r a n c e L a w a n d R e g u l a t i o n (N Z o n l y)

(Note: This module is the New Zealand replacement for GI402)

This module is for New Zealand students only and covers health and safety in the workplace as well as the Acts, regulations and the codes of practice that govern a general insurer’s day-to-day job as well as formal requirements for internal and external dispute resolution.

MORE INFORMATION A complete listing of all national competencies covered in each of the Certificate modules is available on the Institute’s website at www.theinstitute.com. au/gi.

FURTHER EDUCATION Upon completion of the Certificate IV, students are eligible to enrol in the Diploma of General Insurance. Visit www.theinstitute.

com.au/gi or see the following section for

details. ENROL

To enrol, visit the Institute’s website at

www.theinstitute.com.au/enrol or give

our Customer Service Team a call on (03) 9613 7280.

General Insurance. industry guide Australian and New Zealand Institute of Insurance and Finance