Business Continuity Management Charter

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Province of Nova Scotia

Business Continuity

Management Charter

Department , Agency or Commission Name

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1

Version 1.5 Updated June 23, 2015 – For latest version please contact [email protected]

Program Charter for Business

Continuity Management

Program Owner

Deputy Minister

Program Progress Score

%

Executive Sponsor

Executive Director

BCM Coordinator

(Head Office, Central)

BCM Coordinators

( East, West, North Zones)

Objective

The Business Continuity Management Program (BCM) aims to improve business resiliency and assist in the continuation of critical business functions and service delivery should part, or all, of the Department suffer business interruptions.

Mutual Aid

Integrated

Response

ICT

Service

Continuity

How do Departments support each other in a disaster?

How do Departments work together in a disaster? What IT applications and services

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High Level Schedule

Phase 1: Program Initiation

Expected Duration / Timeline

Phase 2 : Business Continuity Strategy

Phase 3 : Develop Continuity Response

Phase 4: Awareness, Training & Exercises

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3

Stakeholders (RACI)

Name RACI Involvement in the Program

Deputy Minister  Accountable  Informed

 Visible champion of the BCM Program initiative who validates the BCM goals and objectives.  Chairs the Department’s INCIDENT

MANAGEMENT TEAM when Business Continuity is invoked.

 Shall assign a designate as required. Executive Sponsor  Responsible

 Consulted  Informed

 Champions the BCM initiative within the Department.

 Secures funding and resources for the BCM Program.

 Provides support to the BCM Program management efforts and assists with major issues, problems and approves BCM scope changes.

 Acts as project sponsor of critical business continuity projects.

 Can be a member of the Department’s INCIDENT MANAGEMENT TEAM when Business Continuity is invoked.

BCM Coordinator  Responsible  Main point of contact for the Department or Agency’s business continuity program at Head Office or a Regional Zone.

 Manages the Business Continuity Program Lifecycle.

 Assists the internal Business Continuity Teams in obtaining necessary information and resources to support the implementation of the business continuity program.

 Keeps the Executive Sponsor informed about business continuity activities.

 Support’s the Department’s INCIDENT

MANAGEMENT TEAM when Business Continuity is invoked.

Department of Internal Services

 Consulted  Informed

 Provides training to BCM Coordinators.  Supports BCM Coordinators in completing BCM

Program tasks through individual sessions or workshops.

 Supports BCM Coordinators when business continuity is invoked in a Department.  Will lead the business continuity incident

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Program Tasks

Phase 1 Program Initiation

Key Tasks

√

A-1

Determine BCM Coordinators for Head Office and Central, East, West and North Zones (if applicable).

A-2 Determine BCM Program Executive Sponsor.

A-3 Create BCM awareness at Management level.

[Executive Presentation – PowerPoint]

A-4

Understand Department strategic objectives, mission statement, goals, deliverables, critical business functions and services.

[Organizational Objectives Form]

A-5 Sign-Off from the BCM Program Executive Sponsor.

A-6 Sign-Off from the Deputy Minister.

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5

Phase 2 Business Continuity

Strategy

Key Tasks

√

B-1

For each Critical Business Function [A-4], determine:

Recovery Time & Effect

 Minimum Business Continuity Objective (MBCO)  Recovery Time Objective (RTO)

 Maximum Threshold Period of Disruption (MTPD)  Recovery Point Objective (RPO)

 Maximum Tolerable Data Loss (MTDL)  Impacts Over Time

Supporting Resources

 Staff Vital Records  Facility Technology

 Equipment Special Instructions/ Dependencies

[Business & Technology Impact Assessment Form]

B-2

Determine applicable threats to the Critical Business Functions [A-4] based on Enterprise Risk Management concepts.

[Threat Assessment Form]

B-3

Select appropriate Continuity strategy for each Critical Business Function [A-4] based on risk exposure [B-2].

[BTIA Exposure Chart]

B-4 Sign-Off from the BCM Program Executive Sponsor.

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Phase 3 Develop Continuity Response

Key Tasks

√

C-1

Assemble Departmental Incident Management Team. Create Department Safety Team.

Appoint a DEPO and backup DEPO.

Designate an Emergency Operations Centre (EOC) for the Department’s Incident Management Team.

[BCM Coordinators – Quick Reference Guide]

C-2

Create workarounds for critical resources for each business group/unit using BTIA forms [B-1].

[Business Continuity Plan – Managers – All Regions]

C-3 Obtain approval from each Business Continuity Plan document owner.

C-4 Sign-Off from the BCM Program Executive Sponsor.

C-5 Store continuity plans in appropriate and secure storage location.

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Phase 4 Awareness, Training & Exercises

Key Tasks

√

D-1

Conduct awareness workshops, quizzes and tabletop exercises with Management and Staff.

[Staff Presentation – PowerPoint] [Provincial Staff Safety Guide] [Incident Action Plan - Staff]

[Business Continuity Plan - Managers]

D-2

Review with Department Safety Teams & Floor Wardens.

[Provincial Emergency Response Plan] [Provincial Staff Safety Guide]

D-3

Review with Department Incident Management Team.

[Business Continuity Incident Management Plan] [Integrated Response Plan]

D-4

Review with Internal Services Team.

[Business Continuity Incident Management Plan] [Integrated Response Plan]

[IT Disaster Recovery Plan] [Funding & Logistics Plan]

D-5 Obtain approval from Executive Sponsor to schedule exercises.

D-6

Schedule business continuity exercises. Schedule EMO to observe and score exercises.

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Phase 5 Scoring, Review & Maintenance.

Key Tasks

√

E-1 Conducts lessons learnt workshops to improve effectiveness of continuity plans from [D-6].

E-2 Update continuity plan and BCM training/reference materials from [D-7].

E-3 Create a progress report for Deputy Minister.

Program Progress 99%

BCM Team Members

Name, Team Position Role On BCM Program

Acceptance and Sign-Off

BCM COORDINATORS Signatures Dates

EXECUTIVE SPONSOR Signature Date