DoIT RFP ADDENDUM #1 DoIT-DOS - CORE-VOIP QUESTIONS & ANSWERS. Section QUESTION ANSWER

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1. APPENDIX G-2: CERTIFICATES

A. Certificate of Good Standing - Can you confirm that we need to submit this certificate as part of our bid, and if so, can you confirm the actual date after which the certificate must be dated? Is it April 1, 2011?

The Certificate of Good Standing must be submitted only as a condition of contract award, not proposal submission

2. General Would the State entertain a solution other than Cisco?

No

3. General

Please confirm the date and time this RFP is due. The front page of the RFP says 2/15/12 at 2:30PM, but on page 13, 2nd paragraph of the RFP it says 2/17/12 at 2:30PM

The RFP is due on 2/15/12 at 2:30 PM as reflected in the cover sheet and the schedule. The Transmittal letter on page 13 has a 2/17/12 date which is in error. This date will be changed to 1/15/12.

4. General

Obviously in prior discussions we’ve had, the fact that you currently rely on our Spectrum solution to help manage the current Network Infrastructure confirms for us that

Spectrum would continue to play a role in this environment. In reviewing this RFP there are new requirements and objectives focused on VoIP that may not only require Spectrum, but other possible Network and Infrastructure Management solutions in our portfolio. Thus, the question that we are just looking to confirm is that there are no restrictions in this RFP that would preclude us or any other vendor from responding with other potential solutions which would extend the current Spectrum environment ? Is that correct, and thus will the team consider additional software solutions in meeting the requirements as noted in this RFP ?

The State has identified that monitoring needs will increase as we go through our core and VOIP upgrades. For this reason we have specified several monitoring, provisioning and

troubleshooting tools within the bid. That said there are no restrictions on what a vendor may bid. They need to use the “add” tab in the BOM spreadsheet and complete the appropriate portions of Table F-10 Adds. If the tools replace one or more items in the BOM then those should also be added to the “deletions” tab on the BOM and indicated in Table F-10 Deletions.”

5. General

Is there a reason that you are only open to Cisco as a vendor for this project?

a. Please note that there are several vendors that interoperate seamlessly with Cisco (with like OS), at a much better cost with a different support model (aka Lifetime Warranty)

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6. BOM

There are currently 2 Cisco platforms requested in the supplied BOM; these platforms have different operating systems, as well as certifications and parts. Has this been considered, since it was mentioned that the need to train the IT team on new OS’s was part of the “single vendor” proposal?

The State is taking responsibility for providing Cisco certified training classes on the operating systems. We expect the vendor to provide over the shoulder and workshop based training on the operating systems as they apply to the State deployment.

7. Requirements

For Table C-2, the column header States “Explain how your Solution meets the requirement. Cite the page of your Proposal.” In the field underneath this column, do you want a brief

explanation in the table itself, or simply want us to provide the page number in our response where we have fully addressed this item?

Either is acceptable

8. General

In order for us to do a lot of the migration work, the existing equipment needs to be covered by SMARTnet. It’s our understanding that most of this existing equipment is NOT currently under SMARTnet. How do we address that?

We have added part number UWL-UPG-CMAPPS-STD to the BOM on the Addendum Tab.

9. General RFP says the State will provide for power _{redundancy…can you elaborate?}

Power redundancy will take two forms. UPS’s will be supplied at all locations for the core equipment (both VoIP servers and the NEXUS/ASR’s). In addition these locations will also have Generators for the backup to commercial power. This may or may not hold true for locations off the core (agencies on major campuses and offices in remote locations no serviced by fiber).

10. Section 4

In the Proposal Organization section it States: “Section VIII: Copy of the RFP and any signed Addendum (a) – required in original Proposal only” Confirm you want us to simply print and insert the 122 page original RFP

document (and any addenda)?

Confirmed, this printout in the original of the proposal confirms that both State and Vendor are dealing with the same RFP version. Signed Addenda are also needed in the original.

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11. Response

For the “Glossary of Terms and Abbreviations” sections, do you want us to include the terms and abbreviations you have already provided in the RFP PLUS any new ones we use, or just the new ones that we use in our response?

Either is acceptable.

12. Financing

Whose lease documents will we utilize, the State’s or the Lenders? If the answer is the State’s may we examine this lease?

The State will publish a finance agreement in Addendum 2. Please note that the financing requirment has been made optional in Addendum #2

13. Financing Will this include an Escrow Account document? See the included State Standard Finance Terms. An Excrow Account may be used.

14. Financing

Do you need payments to be laddered upwards so as to reflect the implementation schedule and the decrease in Centrex costs? If yes, what would you anticipate this draw down schedule to look like

No

15. Section F-5

Can you define “Simple Interest”. It is an ambiguous term that means a lot of different things to many different people

Change Simple Interest to “Effective Annual Percentage Rate” (effective APR) where origination fees are added to the balance due, and the total amount is treated as the basis for computing compound interest”)

16. General Is the RFP available in a WORD document.

The State will make the response tables available in a word document.

17. General Will there be multiple Awardees

There will be single prime vendor selected. The prime vendor may engage subcontractors.

18. _General Will you be hiring a vendor to take care of the transport piece?

No

19. Financing

Will the State execute a lease agreement directly with a Leasing organization or its chosen funding source or does the agreement have to go thru the contract awardee?

The Finance Agreement (not a lease), should the option be activated by the State will go through the financial institution

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20. Financing

It will also be preferable if the funding source can bill and collect lease payments directly with the State. Is the State able to do this?.

Yes, the payments for the financing (not lease) agreement may be billed directly to the State

21. Financing

Certain lease features, if selected can impact the rates of a finance plan. Does the State have preferences relative to a PO based payment plan, Fair Market Value or Tax Exempt Lease Purchase ($1 buyout), Termination for Convenience, Termination for Default, Termination for Non Renewal, etc.?

Yes, refer to attached Finance Document in Addendum 2.

22. _Financing Will we be able to utilize an Escrow account and will the State agree to a draw down schedule and requirements?

See the included State Standard Finance Terms. Escrow may be used.

23. Financing

Doe the State want annual payments in arrears? Monthly, quarterly, semiannual, laddered to meet the Centrex take out schedule?

Yes, the State desires annual payments in arrears. Bidders should present payment options for: Monthly, Quarterly, Semi-Annual. .

24. Page 31 Item G-16

Can the State provide more information about the current Berbee paging deployment(current licenses, size of deployment, features, etc.)

This is an Informacast paging system by Singlewire software. There are 1850 licenses. The State has 1150 phones configured over 23 paging groups within the Department of Safety cluster spread over three locations. [NOTE – DOS is unaware of any other existing paging integrations ]

25. _Financing Would the State like us to submit our leasing documents with our proposal for review?

No, Refer to Addendum #2 for standard State Financing Agreement.

26. General

Do you have any detailed diagrams of the current infrastructure that can be provided?

Will all existing Cisco devices be covered under SmartNET throughout the duration of the project?

1. Yes they will be provided to the selected vendor at the time of contract award.

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27.

P35 Section I Core Network upgrade for u

nified communications and future applications

Can you please provide the current IP addressing scheme? Is it required to use the existing IP addressing scheme in the new deployment?

Can we utilize a new IP address scheme in parts of the new infrastructure?

Yes upon contract award. Yes

Yes

28.

nified communications and future applications Subsection 4 (Remote Sites)

Paragraph 3

Are you currently doing BGP multi-homing? Do you have an ASN?

Yes Yes

29.

nified communications and future applications Subsection 2 (Data Center)

Paragraph 8

Will the IDF’s in 27 Hazen drive be connected via 10G to the Nexus 7000 series switches?

If not, how will the IDF’s connect to the new infrastructure?

Some will, some will not

Yes

30.

nified communications and future applications Subsection 3 (Gateways)

Paragraph 4

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31.

Core Network upgrade for u nified communications and

future applications Subsection 4 (Remote Sites)

Paragraph 1 and P40 Section 3 (Gateways)

Paragraph 4

Who will be responsible for IOS and memory upgrades, if required?

Will the State be responsible for upgrades if a memory and/or IOS upgrade is required?

The vendor is responsible to have the most current operating system installed on devices upon deployment.

There should be no requirement for memory upgrades on equipment. If the vendor feels the memory is insufficient please identify and put into the Adds tab. If it is determined that an existing piece of equipment needs an operating system upgrade, the State is responsible to provide the license and the vendor is responsible to do the work. If it is determined that an existing piece of equipment which will remain requires a hardware upgrade, the State will be responsible for providing the

hardware and the vendor will be responsible for performing the upgrade. 32. P35 Section A Core Network Upgrade Subsection 1 (Access Layer) Paragraph 1

Will Vendor be required to deploy any access layer switches?

No we don’t anticipate the vendor will be responsible for deploying any POE switches at the Agencies.

33.

Core Network upgrade for u nified communications and

future applications Subsection Section 3 (Gateways) Paragraph 1, 2,

3, and 4

Will Vendor be required to deploy any remote gateways/routers?

Yes, See proof of Concept, Appendix C

34.

P22 Section A-3.1.2 (WAN Infrastructure)

Paragraphe 1

Are there any contingencies related to carrier contracts? Will the project timeline be driven by carrier contract expiration or start dates (Ex. Centrex, Wide Area Network, Dark Fiber, PRI, or SIP contract adds, changes, or

terminations)?

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35.

P4 Section 1.3 (Overview of Project or Hig h Level Statement of Work)

Paragraph 5

Please explain what type of technical support is required during the acceptance phase? Please define the SLA and if an on-site presence will be required throughout the

testing/validation phase?

This may vary based on the Vendor’s approach. For that reason we have asked the vendor to identify acceptance criteria, subject to State approval, see appendix D Topic 9.

36.

P21 Section A-3.1.1 LAN Infrastructure Subsection 4 (Core-Layer)

Paragraph 1

Is there currently additional dark fiber in place to support the new infrastructure through the testing and validation phases? Yes 37. P22 Section A-3.1.2 WAN Infrastructure Subsection 2 (Quality of Service) Paragraph 1

Do you require QoS validation testing to be performed through tools such as NetIQ?

Yes, The State is not open to other tools which meet requirements.

Yes

38.

P41 Section B Upgraded Call Control Subsection 1

(Call Processing) Paragraph 3

Is RSVP currently utilized in the network? Is multicast currently utilized in the network?

No. Yes

39. P68 Sec B (Datacenter Core Project) Paragraph 1

Please elaborate on the size and scope of the three shared Core Services.

Internal DNS – 2 servers

Helpdesk Footprints (web server, app server, db server)

Granite Domain File & print server, AD servers (3), e-mail server, OWA (1 server)

40. P68 Sec B (Datacenter Core Project) Paragraph 2

Please elaborate on the size and scope of the 3 DMZ services including number of servers, load balancing requirements, and external DNS requirements.

NH.gov (2 production servers and 1 test server – cold spare) Labor web server (single server)

Public facing DNS servers (2 servers – NH.gov and State.nh.us)

41.

P23 Section A-3.2.3 Dial Plan and Call Routin

g Paragraph 2

Do you have any diagrams of the current voice infrastructure that can be provided?

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42.

P23 Section A-3.2.3 Dial Plan and Call Routin

g Paragraph 2

Please provide an updated list of clusters and nodes, and exact versions? Please include CM, Unity, Unity Connection, CER, and UCCX. Please provide locations and identify Publishers and Subscribers counts at each location.

Yes – These will be given to the successful bidder

43.

P41 Section II Core VoIP Upgrade and Conversion to Unified Co mmunications Subsection

B Upgraded Call Control Item 1 (Call Processing)

Paragraph 1

Are there any JTAPI/CTI applications that are integrated with the current CM clusters that will need to be migrated and or upgraded? If so, will the State be responsible for the upgrades?

DOS Cluster has two such applications - Outlook Dialer and Informacast. DOS will need to verify with Informacast whether our current paging version works with Call manager 8.5-8.6 [NOTE – DOS is unaware of any other existing JTAPI/CTI applications]

44.

P41 Section II Same as

above Will certificates required to be installed on any of the servers?

Unsure. If certificates are deemed necessary the State will procure them and the Vendor will need to install them.

45.

P41 Section II Same as above

Are there any dry copper connections? If so will the State be providing an inventory along with extension numbers? Will the State be punching down any dry contacts that need to be moved to other blocks?

Any dry copper will continue to be maintained by the State and is not a matter for this contract.

46. P41 Section II Same as above

Our understanding is that Berbee is in place providing paging functionality, what version of Burbee is currently in place? How many locations require paging?

Informacast (Berbee) Ver 7.0 is in place for the DOS cluster- four locations are currently integrated. Paging is limited to the POC. . [NOTE – DOS is unaware of any other existing paging integrations ]

47.

B Upgraded Call Control Item 3 (Directory Integration) Paragraph 1

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48.

Paragraph 1

Are there personal CO lines, if so how many are there and in

which locations are they located? Only State owned / leased telephone lines will be incorporated into this project

49. P28 Section C-1

(SCOPE OF WORK) Paragraph 2

What is the current connection to Laconia? Is there fiber to this location if not, will it be installed prior to the new CM cluster deployment?

There is currently no fiber to this location. Fiber is anticipated to be available late Summer 2012.

50.

P28 Section C-1 (SCOPE OF WORK)

Paragraph 2

Should the initial deployment of the Cisco management suite be sized for 15,000 users?

Yes

51.

P40 Section II Core VoIP Upgrade and Conversion to Unified Co mmunications Subsectoin A (Upgrade Call Routing)

Item 2 (Emergency Services) Paragraph 1

Of the 1000 new users, how many new SRST sites will be required? Of the existing cluster, how many SRST sites exist?

The number of required SRST sites is known at this time. There are approximately 27 SRST sites configured throughout the State.

52.

P41 Section II Core VoIP Upgrade and Conversion to Unified Co mmunications Subsectoin A (Upgrade Call Routing)

Item 3 (Gateways) Paragraph 3

What type of SIP network will be utilized, will it be clustered or distributed?

This State requires a single clustered SIP network however we currently utilize call manger groups within the clusters to establish redundancy.

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53.

B Upgraded Call Control Item 4 (Media Resources)

Paragraph 1

Are the trusted relay points required to be secured?

If so, will the State be responsible for securing the trusted relay points?

Yes

No

54.

Paragraph 1

Are there any existing inter-cluster trunks, if so which locations are trunked together and also please provide trunk utilization statistics?

Currently, there is one inter-cluster trunk that will need to be dissolved into the proposed State wide system design. Utilization reports will be provided to the awarded bidder.

55.

P23 Section A-3.2.3 (Dial Plan and Call Routing)

Paragraph 1

Please provide a complete list of locations, DN's, and numbering blocks? Please provide a count of extensions that do not correlate to DN’s?

How many analog devices will be at each location?

A list of locations, DN’s and numbering blocks will be provided to the awarded bidder.

56.

B Upgraded Call Control Item 5 (Endpoints)

Paragraph 1

How many devices need to do a hook-flash transfer? VoIP telephones will use a simple transfer function to transfer to remaining POTS or Centrex lines.

Are there any public space devices, if so how many?

VoIP - None

Are there legacy analog paging devices, intercoms, physical security, etc. that are on the existing system that will need to be integrated into the system?

Such existing legacy devices and systems will require analog to digital conversion to be integrated into the system (project).

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59.

Can you please provide a phone count per location for the 1000 new users and the 3700 legacy Cisco UC users?

Shall be provided to the successful bidder / contractor

60.

above Are phone lines currently being recorded, if so how is the recording done and on how many devices/lines?

Some locations use third party recording solutions which

provide their own integration support and are not a matter of this contract.

61.

above Is there a need for video phones and/or gigabit enabled phones?

No

62.

C (Upgraded Applications and

Services)

Are there any Software Attendant Console requirements?

There are currently 10 IP communicator licenses in the DOS cluster that we would like to retain.

63.

P43 Section II Core VoIP Upgrade and Conversion to Unified Co mmunications Subsection C Upgraded Applications

and Services Item 1 (Voice Messaging)

Can you please give a count of the current Auto Attendants on each cluster? If there are layers, how may Auto

Attendants have layers?

The DRA and DOS cluster has approximately 12 Auto Attendants. Only two have a second layer.

64.

)

In regards to voice mail, do greetings, recorded user names,

and PINS need to be maintained? No

65.

Are there any voicemail servers networked together, if so, please provide information on which voicemail servers are networked and protocols being utilized?

In the DOS cluster there are two geographically separated unity servers configured in an active-active State.

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66.

C (Upgraded Applications and

Services)

How many current ERL's exist and how many new ERL's are required? How many emergency contact groups are there currently and how many will there be in the new deployment?

303 ERLs exist in the DOS cluster. The number of new ERLs and emergency contact groups for the new deployment are unknown at this time.

67.

Are the ERL’s SNMP based or IP subnet based? Will access-list need to be modified if they are SNMP based?

Mixed

68.

P44 Section II Core VoIP Upgrade and Conversion to Unified Co mmunications Subsection C Upgraded Applications

and Services Item 4 (Contact Center)

Paragraph 1

What is the UCCX version and flavor on existing DMV UCCX server clusters?

Cisco Unified CCX Premium. 7.0(1) SR05_Build504

Does State have HA licenses for these UCCX clusters? Yes

70.

Does the State have required Cisco UCSS (Software Subscription) contracts to upgrade to migrate the 240 agents listed in the RFP to UCCX 8.5?

State is not aware that agents require licensing. Therefore no provisions / contracts to upgrade agents were anticipated.

71.

Can you please clarify the number of agents and supervisors?

The DMV Contact Center 60 license seats however we have roughly 130 agents configured. Out of the 130, 26 are

configured as Supervisor. The DRA Cluster has 50 license seats with roughly 70 agents configured. Out of the 70 agents, about 20 are configured as supervisors.

Are there any database integrations /screen pops for these call flow scripts

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How many lines are required on Agent and supervisor phones

A minimum of two, one designated for queue routing and a separate for primary extension.

74. P44 Section II Same as above.

Is Agent email being utilized on existing UCCX deployment?

Currently there are two agencies utilizing agent email.

Does the existing UCCX cluster historical data need to be migrated to the new UCS platform? Or just agent/scripts and configuration data?

Yes , historical data as well as user management, scripts, and configuration data should be migrated.

76.

Are there any call recording or quality management requirements ?

One deployment utilizes the existing Contact Center

functionality to record on a call by call basis. However third party software is currently used for recording at some locations. 77.

above Are there any dashboard reporting or wallboard requirements ?

No

78.

P 57 Section V (Core VoIP Bill of Materi

als –

IP Voice Equipment) Subsection GG

What is the model of Video endpoints that State owns and what release of Tandberg software is currently installed on Tandberg endpoints?

The State has a telepresense500 system with two endpoints configured.

79.

P 57 Section V (Core VoIP Bill of Materi

als –

IP Voice Equipment) Subsection GG

Does VCS-Control, VCS-Expressway, MCU and TMS

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80. BOM section 4.1 HH

HH reflects Cisco Telepresence Management Suite (TMS). Will State provide a virtual machine with Windows 2008 server operating system to install Telepresence

Management Suite? OR

Should we provide a physical server and required Microsoft licensing for TMS?

Yes, State will provide a virtual machine with windows server 2008 licensing

81. BOM Section 4.1 JJ

VCS-Control part number is outdated in the BOM. CTI-VCS-BASE-K9 part number was retired and replaced with CTI-VCS-CONTRL-K9.

Updated BOM is included in Addendum #2

82. BOM Section 4.1 II

Does the network design for the State’s Firewall provide a publically addressable DMZ for VCS Expressway? VCS Expressway will be configured with a Public IP .

If not, VCS Expressway BOM configuration should have LIC-VCS-DI (Dual interface key) for a best practice security design which will enable VCS to utilize Static Private DMZ IP > public IP NAT created on the firewall.

Refer to DoIT

Blue – DoIT still needs to supply an answer Grey – DoIT responded