The Checkatrade Report
Heppelthwaite The Red Van Plumbers
14 July 2015
Heppelthwaite The Red Van
Plumbers
Heppelthwaite the Red Van Plumbers are a local
family run plumbing and heating company
established in 1948
Heppelthwaite The Red Van Plumbers provide a
cost effective, friendly and professional plumbing
and heating service.
Useful Contact Information
Name
Maria Holt
Address
Bourne End, Buckinghamshire,
SL8 5DT
Telephone
01628 533550
Mobile
[email protected]
.uk
Web
www.redvanplumbers.co.uk
About This Report
Heppelthwaite The Red Van Plumbers are
members of the consumer information service
Checkatrade. Checkatrade provide a free,
independent service to consumers. We supply you
with up-to-date information on trades and service
providers, helping you to make informed decisions
on whom you employ.
To join, our members are vetted then continuously
monitored by feedback from their customers,
which we make public. They agree to work to the
high Checkatrade standard.
We enable our members to print this Report
directly from our web site to show you their
credentials and customer feedback.
They cannot change or select the vetting details or
feedback – this comes unbiased from our
database (print quality may vary).
This Report shows the 25 most recent feedback
submissions for this member. Their entire
feedback history can be read freely at
www.checkatrade.com/HeppelthwaiteTheRedV
anPlumbers
If you have any further questions
about this Report or member please call us on
0800 028 2294
.
Your Feedback Counts
To date we have received
1,864,659
feedback
submissions from consumers like you. If you
decide to employ this member, please add your
comments online at
www.checkatrade.com/HeppelthwaiteTheRedV
anPlumbers
for the benefit of others.
Alternatively, ask them for a customer feedback
card and post it back to us free of charge.
The Checkatrade Report
Heppelthwaite The Red Van Plumbers
14 July 2015
Feedback Summary
Overall Rating Positive Feedback Last 6 Months
9.6
96.2%
9.7
What do these Scores Mean?
The
chart
(left) shows this tradesperson’s
average score out of 10 in four key areas. The
numbers are the average of all real customer
scores given to this Checkatrade member with
nothing left out.
The
overall rating
is the average of all of these
scores added together. The
positive feedback
rating
shows the percentage of past customers
who would recommend them.
Specific customer scores are printed from page
4 of this Report onwards.
More about the Trader
Profile
Membership Number:
627117
Member Since:
23 May 2012
Total Feedback:
210
ü
Recommended
ü
Vetted
ü
Monitored
Vetting
Interviewed:
On 21 May 2012
Limited Company:
Yes: registered as J F
Heppelthwaite Ltd. No. 01350097
VAT Registered:
No. 225 3238 86
Public Liability Insurance:
Current - verified 1
June 2015
Insured by:
AXA Insurance
Coverage Amount:
5,000,000
Accreditations:
Gas Safe Register,
Microgeneration Certification Scheme, OFTEC,
Renewable Energy Assurance Listed,
The Checkatrade Report
Heppelthwaite The Red Van Plumbers
14 July 2015
References
Received as part of the vetting process upon
application for Checkatrade membership.
Plumbing and heating engineers
Trader in Reading, 23 May 2012
We know of them as being a reputable company.
Trader in Uxbridge, 23 May 2012
Professional, courteous and efficient.
Customer in Reading, 23 May 2012
Central heating services
I would be happy to recommend this company. Always polite, courteous and helpful on site and office. They are punctual and
efficient.
Customer in London, 23 May 2012
I would be happy to recommend this company.
Customer in Uxbridge, 23 May 2012
The Checkatrade Standard
Our trades and services pledge to you, their customers, to:
§ Be honest.
§ Inform you of any call-out fees before attending the work.
§ Be realistic regarding start dates and how long work will take.
§ Return promptly all phone messages that you leave.
§ Keep all appointments booked and be on time. If unable to make original time or date, they will call you to let you know and reschedule where necessary.
§ Let you know immediately if they are unable to carry out estimated work, referring you back to Checkatrade for assistance in finding another tradesperson.
§ Be courteous and respectful to you, your property and your belongings.
§ Keep you notified of all aspects of the work being undertaken.
§ Advise you before commencing any works that generate further costs due to variation from the original contract.
§ Create an additional contract for any variations to the original contract agreement, signed by both parties (you and the tradesperson).
§ Never demand that payments must be cash.
§ Never be threatening, or verbally or physically abusive.
§ Deal with any complaints promptly and professionally.
The Checkatrade Report
Heppelthwaite The Red Van Plumbers
14 July 2015
Customer Feedback
The
25
most recent feedback submissions from the public for
Heppelthwaite The Red Van Plumbers
. Their
entire feedback history can be read freely at
www.checkatrade.com/HeppelthwaiteTheRedVanPlumbers.
Tidiness
Timekeeping
Courtesy
Workmanship
Overall
Bathroom re-fit.
Fantastic service, professional, clean, through and skilled . Steve is a great guy.
Customer in High Wycombe, 3 July 2015
10
10
10
10
10
New hose fitted to washing machine
No comments given.
Customer in Beaconsfield, 23 June 2015
10
10
10
10
10
Boiler service.
Apart from cancelling original appointment and rearranging, all was fine.
Customer in Ascot, 11 June 2015
10
7
10
10
9.3
Boiler and hot tank service.
No comments given.
Customer in Ascot, 10 June 2015
10
10
10
10
10
Removing boiler and installing new electric boiler.
Ian, the installer was top of his trade. 25 years experience and it was obvious. A tidy worker, nice attitude. Future problems, I would ask for him definitely.
Customer in Cobham, 5 June 2015
The Checkatrade Report
Heppelthwaite The Red Van Plumbers
14 July 2015
New boiler and radiators.
From initial contact to installation, the customer service and professionalism shown by Heppelthwaite The Red Van Plumbers has been first class. No-one really wants the upheaval of having a new boiler and radiators installed nor the expense of it all but if you have to go down this route you need to know that you will get a good job at a fair price. A special thanks to Ken who did the installation, he was polite, never tired of our endless questions, many of which he must have heard a thousand times before, his work was faultless and each day he made sure we were updated on progress. An asset to the company.
Customer in Uxbridge, 21 May 2015
10
10
10
10
10
Boiler service.
Prompt, efficient and friendly service. Willing to give good advice and clean and tidy tradesmen.
Customer in Teddington, 12 May 2015
10
10
10
10
10
Routine service of gas central heating boiler.
Have used this company for several years now for servicing, repairs and installation of gas central heating boiler. Have always been pleased with the quality of the work done.
Customer in Hayes, 11 May 2015
10
10
10
10
10
Replacement of faulty CH thermostat.
Very nice people, clean and informative, polite and always helpful.
Customer in West Drayton, 7 May 2015
10
9
10
10
9.8
Boiler expansion repair.
Very good.
Customer in Teddington, 6 May 2015
10
10
10
10
10
Boiler service.
Good service, professional and polite staff.
Customer in Reading, 6 May 2015
The Checkatrade Report
Heppelthwaite The Red Van Plumbers
14 July 2015
Boiler maintenance.
We've used Heppelthwaite since 1999 when they installed our central heating / hot water system. Won't change.
Customer in Hayes, 30 April 2015
10
10
10
10
10
Fitting 2 thermostatic valves to radiator. Modify water
supply to bathroom.
Very quick and hard working.
Customer in High Wycombe, 30 April 2015
10
10
10
10
10
Installed a new boiler.
Very professional and friendly service. Gave good quotation and gave quick appointment to install.
Customer in Reading, 30 April 2015
10
10
10
10
10
Plumbing taps.
Most helpful, speedy and polite. This is the second time we have used them and the plumber is exceptional.
Customer in Maidenhead, 29 April 2015
10
10
10
10
10
Assess problem an fixed P C B to boiler.
Excellent. Friendly. Efficient.
Customer in Maidenhead, 28 April 2015
10
10
10
10
10
Replacement boiler and some supporting small jobs.
Good quality workmanship. They did exactly what was required and on time.
Customer in Gerrards Cross, 8 April 2015
10
10
9
9
9.5
New boiler and radiators installed and 2 radiators
moved to new location.
Excellent installation, we were very pleased with the work they carried out.
Customer in High Wycombe, 23 March 2015
The Checkatrade Report
Heppelthwaite The Red Van Plumbers
14 July 2015
Boiler problem
Although response to call out was fair - wrong diagnose of boiler problem and failure to test properly - then a bill was received that included work that was not carried out which I queried and after a third attempt (despite this I received a letter threatening legal action)
I finally got an acknowledgement that the invoice was incorrect and a new one will be sent. The new invoice is a bit steep considering very little was done. I certainly would not use this company again.
Customer in Slough, 11 February 2015
0
0
Repaired fully my air to water heat exchanger
Was carried out most professionally with care and noticeable dedication.
Customer in High Wycombe, 19 November 2014
10
10
10
10
10
Complete new heating system, hot and cold water
systems in 100 year old complex property.
Had a leaking 29 year old boiler and ancient pipework systems in a large 100 year old house. Found Hepplethwaite on-line when 5,000 miles away. They are 2 miles from our home of 45 years but we had not heard of them (The wonders of the Internet!). Trusted the reviews and committed to major boiler and system replacements (6 weeks work for 2 men) based on quotations. The firm has traditional ways (some might say quaint in today's world, but positive!), first class engineers and it does what it says it will do. Very comforting to know that firms like this still exist. Very pleased we found them.
Customer in High Wycombe, 7 November 2014
10
10
10
10
10
Blocked drain to sink.
I would recommend this company.
Customer in Gerrards Cross, 27 October 2014
9
9
9
8
8.8
The Checkatrade Report
Heppelthwaite The Red Van Plumbers
14 July 2015
I've been very pleased with the service from Heppelthwaite.
Customer in Uxbridge, 14 October 2014
Boiler service and fault find
Boiler service fine. Awaiting parts for fault on fire.
Customer in Uxbridge, 14 October 2014
10
8
10
10
9.5
Replaced boiler burner
Excellent. Went to get new part. Came back to fit. Tested system. Job well done.
Customer in Uxbridge, 14 October 2014
