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Relationship between the components of product/service quality and the customers’ emotions and satisfaction

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Table 1. “Combinations of quality dimensions”.
Table 2. “Distribution of emotions by their valence and intensity”.
Table 3 reports the means and standard deviations of emotions’ valence and intensity, and customer satisfaction for all scenarios
Table 4. “Comparison of means (ANOVA) for valence across 4 scenarios”.
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