Welcome
Skåne
Programme
Welcome by Director Resilience Mr. Paul Gelton Presentation NL DCM-system
+ PPP + risk/crisis info by Mr. Corsmas Goemans Pause
Presentation NL Strategy NS&S
+ methode risk assessment by Mr. Joris Knops Presentation Delta programme by Mr. Martien Beek
Disaster and
Crisis
Management
in the Netherlands
September 18, 2013
Corsmas L.P.M. Goemans MSc; Bed (Directorate Resilience)
- UN. International Strategy For Disaster Risk Reduction – ISDR - - EU. Stockholmprogramme and Prevention Reference framework
- IFRC. International Red Cross International Response Laws, Rules and principles
- NATO. Civil Protection Committee Action plan - IAEA. Nucleair Summit 2014
- OECD. Projects. (Future global shocks – improving risk governance) - Bi-lateral arrangements. Cyber Security
Hyogo Framework for Action (2005 – 2015): “Building the resilience of nations and communities to disasters”
HFA
- trend-setting format world wide
- with an all hazard and integral approach - focus on prevention and preparedness
5 UN priorities of action:
1. "Make disaster Risk Reduction a Priority" 2. "Know the risks and take action"
3: "Build understanding and Awareness" 4: "Reduce risks"
5: "Be prepared and ready to act"
HFA Prio 1
Making disaster risk reduction a policy priority, institutional strengthening
Realised by NL Cabinet with yearly set priorities in accordance with Parliament based on the National Safety and Security
Strategy since 2007.
HFA Prio 2
Risk assessment and early warning systems
The NL Cabinet's activities are based on the yearly national risk assessment.
HFA Prio 3
Education, information and public awareness
Building understanding and awareness by risk communication and support to be resilient by crisis communication.
HFA Prio 4
Reducing underlying risk factors
Reduce risks on regional and national level and in cooperation with member states of the EU (EU-directives) in the field of critical
infrastructure protection, CBRN, pandemic, flooding and cyber security.
HFA Prio 5
Preparedness for effective response
Based on the risk assessment (regional and national), the preventive and preparative activities are undertaken by all organisations (government, private sector and civilians) having to deal with disaster reduction
Crisis = threat on the social (inter)
national system
Disaster = a large scale incident
Based on regular daily organisations
and assistance (since 1985)
System principles
• Command on local level (and as low as possible)
GRIP - Common Local Assistance Procedure 1-4; + ; +
• Mayor supreme commander
• Safety region the key organization
• Ministry of Security&Justice responsible
for the system and a national co-ordinating role
• Existing organizations and procedures
based on the first responders red, yellow and blue (fire service medical sector and the police)
and green (municipalities/government)
NL DCM-system
Scaling-up principle of command
Mayor (408 municipalities) =>
[Dike reeve (25 water boards) =>] Chair of the Safety Region =>
Prime Minister a/o the Minister concerned
Legal base.
Safety Regions Act 2010
Assistance principle
1: neighbour civil service => municipality =>
safety region =>
2: national (military) capacities => 3: international
a. EU- ERC (European Response Centre)-DG-ECHO
"civil protection" development operational response-modules b. UN USAR
bb. NATO
Aim:
- Better protect citizens against risks - better emergency services and after-care
- Fire services, medical assistance and crisismanagement under one regional administrative authority
- Reinforce administrative and operational effectiveness
Organisation:
- Safety region is form of extended local government - Management board:all mayors in the region
- Chaired by mayor who is also regional police force
manager, invites Chief Public Prosecutor, chairman of water board, other crisis partners if relevant
- Decisions by majority votes, if votes are tied, chairman has deciding vote
- Security Council: board of 25 chairmen of safety regions – national platform for the safety regions
Tasks/Products:
• Risk profile: list and analysis of risks
• Policy plan: policy for long-term performance of duties • Crisis plan: operational plan generic approach and
organisation
• Disaster management plan: operational plan for concrete disaster situations for specific estblishments
1. Alarming government & operational services 2. Fighting fire and dangerous substances
3. Saving and technical assistance 4. Observing and measuring chemicals 5. Checking and organizing contaminating 6. Warning the public
7. Clearing roads for rescue services
11. Keeping public order 12. Closing roads
13. Managing traffic 14. Evacuating people
15. Guiding rescue services 16. Identification deceased 17. Criminal investigation
8. Public health
9. Urgent medical assistance 10. Psycho-social assistance 18. Registration of victims 19. Information 20. Damage control 21. Funeral ceremonies 22. Accommodations
23. Primary necessities of life 24. Environmental care
25. Recovery
2006: structural civil-military cooperation Water 26. Quantity management (2008) 27. Quality management
28. Traffic management 29. Search and Rescue
Ministerial Committee Crisismanagement
• Focus on governmental dilemma’s and strategic issues • Figure head - Framing the crisis
• Chaired by Minister of Security and Justice or the Prime Minister
- Decisions by majority votes, if votes are tied, chairman has deciding vote
- In case of terrorist threat or attack: Minister of Security and Justice has full command, and, if necessary, takes over
relevant powers from other ministers
Formal basis: Installation Decree – National Manual on Crisis Decisionmaking (2013)
Interdepartmental Commission Crisismanagement
• High level meeting (Director General)
• Chaired by National Coordinator for Security Counterterrorism (NCTV)
• Decisions on issues Advice Team • Advice to Ministerial Committee
• Political and governmental issues
• coordinated and comprehensive approach • Communication aspects
• Operational aspects: practical consequences and feasibility • Members: ministries involved, liaisons CIP partners,
regions, experts
Advise Team
National Team Crisis Communication
• Monitoring media, internet, social media • Risk and crisisbarometer
• (Advice on) risk and crisis communication • Information to public and press
• Call centre 24/7 • Website crisis.nl
• NL Alert – SMS Alert
• Damage control - “framing the crisis” • “Managing public confidence”
• pool of all ministries, liaisons from regions
National Operational Coordination Centre
• Stationed at National Police Services Driebergen
• Multidisciplinary: fire service, police, medical assistance and armed forces
• Coordination and arranging of assistance
• National Operational Plans, e.g. mass evacuation • Operational advice to ICCM and MCCM
• If necessary: Upscaling to National Operational Staff • If necessary: national operational services from other
ministries, e.g. Executive Body Ministry of Infrastructure (Rijkswaterstaat)
Education, Training & Exercise
• NCC-staff, ministries, crisispartners, stakeholders • Exercises with regions
• Exercises with neighbouring countries; NATO; EU, ENISA/DHS-USA (Cyber storm)
Crisis management - critical succes factors
• Flexibel and professional organisation • Timely upscaling: when and how?
• Coordination (does not mean: taking over responsibilities) • Information (decide in overload what are the real issues) • Focus on governmental dilemmas and strategic issues –
operation by professionals
PRIVATE SECTOR & CRITICAL INFRASTRUCTURE
• Critical infrastructure sectors:
• products, services and underlying processes that, if interrupted, can cause societal disruption
• The dependency of society on these (mostly) basic needs is a reason to take extra measures.
• Critical infrastructure in NL: 12 sectors, partly public, mostly private companies
• What is expected of C.I.-sectors?
• Resilience, garanteed continuity, prevention of disruption
• Mutual aim: to avoid losses as a result of discontinuity • Mutual interest: shared notions of possible risks and
‘solutions’
Principles of risk- and crisiscommunication
• Risk and crisis communication should be open, timely, consistent and comprehensible.
• Starting point of communication: perspective of the citizens • Three basic communications strategies:
• Damage limitation: what should people do? where can they go? Where do they find information?
• Sharing inforation: what has happened? why? how? consequences? victims?
• Framing: what does this incident mean for our city/country/people?
Role NCTV
• support and help local and national professionals.
CIVILIANS & SOCIETAL ORGANISATIONS
• Openness to the public on risks:
• Risk map on the internet:
• Mass communication campaign “Think Ahead” •Resilience of citizens
•Public participation (encourage citizens act) • Implementing a cell-broadcast system NL-Alert • Cooperation with societal organisations:
• Red Cross & Orange Cross (Disaster response and first aid) • Educational organisations
• Knowledge & advice organisation for post-disaster psychosocial care
(Regional) initiatives
• Safety Region (SR) Groningen
http://risicowijzer.groningen.nl/
• SR Limburg: Es de Maos oetkump
http://video.t36.nl/services/player/bcpid4373661001?bctid =4429232001
• SR Amsterdam Amstelland http://www.watdoeje.nl
• SR Zeeland http://www.zeelandveilig.nl/
• Think Ahead and The Orange Cross
Primary School and High School
- Webquest HS http://www.webquestdestorm.nl/index.html
- First Aid PS+HS http://www.iedereenehbo.nl/index.php
- psycho-social care
http://www.impact-kenniscentrum.nl/doc/estss_wenen_2011/estss_wenen_2011/ presentatie%20measurement%20instrument.ppt
Internationaal
- E-self help EU http://www.questcity.eu/
- Germany http://www.max-und-flocke-helferland.de
