BRKUCC-2301

(1)

BRKUCC-2301

Cisco Unified Communications with CME,

CUE, SRST: Deployment Scenarios,

(2)

Agenda:



Cisco Unified Communications Manager Express



Cisco Unity Express



Survivable Remote Site Telephony



Security of CUCME

(3)

Deployment Flexibility

Superior Voice Quality

Lower OpEx, Better ROI, Green

More Efficient Use of IT Resources

Survivability, Disaster Recovery

Easier Migration to IP

Application Optimization

Integrated UC Architecture on the ISR/ISR G2

Only Cisco UC uses the full power of the Network.

UC as a Network Service

Integrated Applications on ISRs

CDP • Auto QoS • VLANs • RSVP • POE

• Priority Queuing • SRST • E-911 •

Protocol Translation • Codecs • DSPs

(4)

Cisco Unified Communications Manager Express

Simple, Affordable All-In-One Communications

 Unified Communications solution for 450 users or less

based on Cisco Integrated Services Routers

 Full-featured solution that meets the needs of small

and medium businesses, enterprise branch office, and

service-provider-managed-service

 Provides robust networking across sites using

H.323 or SIP

 Voice mail, auto-attendant and IVR capabilities with

integrated Cisco Unity Express or Unified Messaging

with Cisco Unity and Cisco Unity Connection

 Configure as PBX, Key Switch or hybrid mode for

business continuity

 Options include: Video Telephony, Tele-workers, Cisco

IP Communicator soft phone, B-ACD call routing, SIP

phone support, plus integration with Cisco Unified

(5)

Cisco Unified Communications Manager Express



Complete Business Communications systems: Voice, Video,

Voicemail, Auto-Attendant, Desktop Call Control, IVR, XML ,

Gateway, Mobility



Lower Total Cost of Ownership (TCO) and improved

employee productivity



Integrated Mobility and UCC Mobility keeps employees

always connected



Integration with UC collaboration services to provide

presence, IM, conferencing and VM



Flexible deployment models for teleworkers



Integration with multiple applications from different market

verticals: retail, finance, manufacturing, healthcare

Benefits

Unified Call

Connector

Wireless

IP Phones

Cisco Unified

IP Phones

Dual Mode

Phones

IP

Communicator

(6)

Unified CME/SRST IOS Release Version Summary

CME/SRST 7.1 with 15.0(1)M2

is the Golden Release - recommended

release for most customers

CME/SRST Release Version

IOS Version

CME/SRST 4.1

12.4(15)T(7

th

_Release)

CME/SRST 4.2

12.4(11)XW3

CME/SRST 7.0

12.4(20)T

CME/SRST 7.1

15.0(1)M2

CME/SRST 8.0

15.1.1T

CME/SRST 8.1

15.1.2T (July 2010) (newest)

(7)

CME 8.5 Update

Mobility, Capability enhancements, Improved End User Experience

New Capabilities/Endpoints

 Support for Cisco Unified IP 8900/9900 Series

 Forced Authorisation Code (FAC)

 Normalised +E.164 support for CME

 Improved deployment flexibility with support for SSL VPN client on Cisco

Unified IP Phones (SCCP)

 Mobility enhancements with support for SIP flow around for FMC and

single touch mobility

 Customisation of services and directories page, Programmable Line

Keys, Button Layout Control

 ISDN overlap sending on PRI/BRI

Customer Benefits

 Improved Cisco IP Phone user interface

 Enhanced mobility capabilities with single touch mobility

 Improved usability of UC

system with support for “+” dialing

 Reduced cost for remote teleworker solutions

Partner Benefits

 New opportunities to position CME in markets requiring overlap sending

capabilities

(8)

Highlights

 Wi-Fi and Bluetooth

 12 button Programmable Line/Feature

Keys

 5.6 inch VGA colour screen with touch

screen

 Programmable soft label keys – touch

 Native USB camera with video screen

9971

Cisco 8900/9900 Phone Portfolio

9951

8961

Highlights

 Bluetooth support

 10 button Programmable Line/Feature

Keys

 5 inch VGA colour screen

 4 Programmable soft keys

 Native USB Camera

 Multimedia applications: XML, Midlets

Highlights

 10 button Programmable Line/Feature

Keys

 5 inch VGA colour screen

 4 Programmable soft keys

 Multimedia applications: XML, Midlets

Executive

Manager

Knowledge

(9)

CME VPN Phone with Cisco ASA

Low cost secure communications

 Secure communications anywhere

connectivity is available

 Low cost remote teleworker solution

without need for teleworker router



Features:

–SSL VPN connection between remote

phone and Cisco ASA

–Supported phones: 7942G, 7945G,

7962G, 7965G and 7975G (SCCP only)

CME

Cisco

ASA

Ethernet

Secure VPN

Unsecured

WAN

(10)

1

2

3

4

1

2

3

4 Fixed Mobile Convergence (FMC) with SIP

Flow Around

Reduced Telecommunications Cost

Service

Provider

_{SIP Trunk}

PSTN caller rings internal extension

No answer, SNR service forwards call to

PSTN

Media Flow Around on SIP Trunk

Desktop user has ability to pull call back

Original

Caller

 SIP Media Flow Around removes

need to hairpin PSTN to PSTN call

 SNR calls can be pulled back to

desktop phone

 Benefits

Lowers cost of ownership by reducing

costs on SIP trunks

Improves WAN link efficiency

Media

Signalling

(11)

Forced Authorisation Code (FAC)

Improved Accounting and Billing



FAC regulates the type of calls a user makes



Tracks calls to non toll-free, long distance and international numbers for

accounting and billing purposes



User is prompted to enter valid username/authorisation code before call is

placed



FAC authentication can be local or through Radius



FAC data stored in CDR records

–CDR can be stored in router flash, external FTP server, or Syslog



Applicable for multiple endpoints

(12)

CME Services Page

Pre-CME 8.5

 User has access to all services

configured on system

 Accessible by clicking on

―

Services

‖ button on phone



―

My Phone Apps

‖ provides access

to speed dial buttons, personal

speed dial buttons, reset phone,

Single Number Reach



―

Directories

‖ buttons services

access to call history and local

directories

“

Services

”

Page

(13)

Customisable Services Page

CME 8.5

 Administrator can customise what

services a phone provides

 Additional security for lobby

phones by preventing access to

services

and

directories

page

 Can be configured on ephone or

ephone-template

 Benefits

Improves security for phones in

common areas with guest users

“

Services

” Null

CME#conf t

Enter configuration commands, one per line. End with CNTL/Z.

CME(config)#ephone-template 1

CME(config-ephone-template)#exclude ?

call-history call history in the missed/received/placed calls directory

directory local directory service

em

extension mobility service

myphoneapp

my phone apps service

CME(config)#ephone 1

CME(config-ephone)#exclude ?

call-history call history in the missed/received/placed calls directory

directory local directory service

em

extension mobility service

(14)

My Phone Apps for BLF Speed Dial

User Interface

 Benefits

Easier configuration for end users

 Pre CME 8.5

Users used only IOS CLI to configure

BLF Speed Dial

 Features

Configure BLF Speed Dial from

My

Phone Apps

Add, Delete, and Change BLF Speed

(15)

Fixed Button Layout

Pre CME 8.5



Button Layout

–Fixed and order of buttons populated by CME

–Speed Dials and Busy Lamp Field (BLF) buttons populate remaining buttons

not used by extensions

Line Buttons

 Line extensions take up first N buttons

 Eg. If there are 2 extensions assigned

to buttons, they take up buttons 1 and

2 

Remaining buttons can be configured

as Speed Dials and Busy Lamp Field

Speed Dials

(16)

Button Layout Control



Customisable Button Layout

–Customisable arrangement of Line Buttons, Speed Dials, Feature

Keys and URL button

–Applicable to both SCCP and SIP phones

–Utilise ephone-template (SCCP) and voice register template (SIP)

phones

–Apply ephone-template and voice register template to phones

SCCP Phone

ephone-template 1

button-layout 1,4 line

button-layout 2-3 speed-dial

voice register template 1

button-layout 1,4 line

button-layout 2,3 speed-dial

(17)

Programmable Line Keys (PLK)



Pre CME 8.5

–Line keys configured only as line buttons, speed dials,

BLF speed dials or privacy buttons



PLK

–Allows line keys to be programmed as line buttons,

speed-dials, BLF speed dials, features, and URL services

Line Buttons

 Buttons configured as

speed dials

Speed Dials

 Used for line extensions



Softkey functionality and

generic night service on

phone buttons

Feature Keys



URLs such as EM, My

Phone Apps, and other

URLs on line keys

(18)

Cisco Unified IP Phone

7962G/7965G

Cisco Unified IP

Phone

9951/9971

7975

Cisco Unified IP Phone

7942G / 7945G

Cisco Unified IP Phone

9951/9971/8961

Cisco Unified Video

Advantage

Cisco Unified IP Conference

Phone

7936, 7937G

Cisco Unified IP

Phone

6901/6911/6921/6941/

6961

Cisco Unified

Personal Communicator

Cisco IP Communicator

Cisco Unified Wireless IP

Phone

7921G/ 7925G/7925G-EX

Cisco Unified

Personal Communicator

Cisco Unified CME 8.5 - IP Phone Portfolio

Accessories

Mobility

Conference

Video

Business

Manager

Executive

Basic

Cisco Unified IP Phone

Expansion Module

7915/7916

Multibutton

Cisco

Unified

IP Phone

Analog

(19)

CME 8.6 Update ( IOS 15.1(4)M)

Collaboration , Video & Mobility Enhancements

New Capabilities/Endpoints

 Support for Cisco Mobile 8.1 iphone and ipod

touch softphone client

 SSL VPN client support for IOS DTLS VPN for

SCCP phones

 Support for Call Forward Unregistered

 Clear directory entries for Calls

 Localisation Support for 7925, 69xx, 89xx & 99xx

IP Phones

 Video and Camera Support for 8961/9951/9971 IP

endpoints

 Extension Mobility support for SIP endpoints

 Increase Translation Rule from 15 to 100

 Bulk Registration Support for SIP Phones

Partner Benefits

 New opportunities to position Low cost

video telephony with Cisco 8900/9900

video IP Phones with CUCME

 Position as a low cost remote teleworker

solution with IOS DTLS SSL VPN solution

(20)

Benefits of Cisco Mobile 8.1



Lower Mobility Costs

You can place and receive calls when at home, in hotels, or at

Wi-Fi hotspots

Reduce mobile minutes and save on roaming charges



Mobile Privacy

Cisco Mobile 8.1 turns your iPhone into an extension on your

Cisco UC system

Keep mobile number private through office dialing



Enterprise Telephony Features

Cisco Mobile 8.1 offers enterprise-class telephony functions

including transfer, conference, hold and resume, park and

(21)

CME Third-Party SIP Phone Support



Cisco CME conforms with the IETF RFC 3261

standard for SIP



CME versions 4.1 and later support SIP IP phones



The Cisco Technology Developer Program (TDP)

introduced testing support for Cisco

Communications Manager with third-party SIP

endpoints in 2006



Cisco’s recommendation is to utilise TDP or

tekVizion service

http://www.tekvizionlabs.com/3rdpartyprograms/sip_

verification/verified_products.php



Cisco CME deployed with third-party SIP IP

phones / endpoints is a supported solution by

Cisco TAC

(22)

Cisco Integrated Services Router (ISR)G2

Portfolio for Unified

Communications

Co

ncu

rren

t

Se

rvice

s

an

d

Pe

rforman

ce

Small Office

Small Branch

Enterprise Branch Office

50/

50 Phones

100/

100 Phones

250/

730

400 /1350

350/

1200

450 /

1500

2911

2921

2951

3925

3925E

3945

3945E

High-Density Services

Local Auto Attendant and

Voice Mail System with 8-300

Mailboxes, 4-32 Sessions,

600 Hours of Storage

Cisco Unity Express

Extended Modular

Connectivity (EVM,

ISM, SM, WIC/VIC)

Multiple Services

Modularity with Performance

Optimised

for “All-in-one”

Solution (NM-SM, NME,

EVM, ISM, WIC/VIC)

Cisco Unified Communications Manager Express

Cisco Unified Survivable Remote Site Telephony

Low Density Services

35/

35 Phones

2901

150/

250 Phones

NEW

(23)

Fax

Cisco ISR, including:

• Unified Communications Manager Express

• Cisco Unity Express

• IOS Firewall

• Integrated PoE switch

• Integrated WLAN

GUI

Management

station

_Employee

Laptop , Cisco

IP Phone

7975G

Application

server

Printer

Cisco IP Phone

7906 in lobby, or

break room

Dial backup

and POS

Analog phones

Unified IP Phone

7965 + 7915 as

the Admin device

Wireless LAN

access point

Cisco IP VoWLAN

7925 Phone/PTT

CO Line 1,

2, 3, 4

Cisco Unified Communications Manager Express:

Standalone Office Deployment

Public

Internet

PSTN

Table

PC

SIP Trunk

(24)

Unified Communications Express: Distributed

Enterprise Branch Office

Main business location

100 – 450 employees

Distribution Centre

Branch Location

10-20 employees

Cisco Integrated

Services Router with

Cisco Communications

Manager Express, Cisco

Unity Express and IOS

Firewall

Cisco Integrated Services

Router with Cisco

Communications Manager

Express, Cisco Unity Express

and IOS Firewall

Cisco Integrated Services

Router with Cisco

Communications Manager

Express, Cisco Unity Express

and IOS Firewall

Public Internet,

VPN or Private

WAN with VoIP

PSTN



Networked Call Processing



Networked Voice Messaging



Extension dialing between sites



Toll Savings

(25)

Deployment Models

Distributed Call Processing (Unified CM-Unified CME Model)



Unified CM, applications located at HQ or Branch site



DSP resources located at each site



Up to 30,000 phones per Unified CM cluster



Up to 450 phones per Unified CME



100+ sites

Gatekeeper

Regional Branch A

Regional Branch B

Headquarters

IP WAN

PSTN

Applications

(VMail, IPCC, MP…)

_{Cisco Unified}

Communications

Manager Express

GK

Unified CM

Cluster

Cisco Unified

Communications

Manager Express

(26)

IP Telephony solutions combining CME & CCM:

Delivering Multi-Site, Centralised Systems with Failover

Headquarters

A

Cisco

Communications

Manager

Cisco Unity

Site A

Site B

Site D

Cisco Survivable

Remote Site

Telephony and

Cisco Unity

Express

Site C

PSTN

WAN

Network

Outage

Cisco Unified

Communications

Manager Express

and Cisco Unity

Express

Cisco Survivable

Remote Site

Telephony and

Cisco Unity

Express

Cisco Unified

Communications

Manager Express

and Cisco Unity

Express

(27)

(28)

Cisco Unity Express: The Basics



Cisco Unity Express is a cost-effective

voicemail and integrated messaging

system with Automated Attendant and

optional interactive voice response (IVR)

for the branch office or small office



The system supports Cisco Unified Communications Manager or UC Manager Express deployment

scenarios



The platform is a Cisco integrated services router: Industry-leading Cisco 1861, 2800, 2900, 3800 and

3900 Series.



The message store is a choice of network module, advanced integration module, or the new service

modules.



The system offers up to 500 mailboxes, 32 ports and 600 hours of storage.



The system supports 22 languages.



Add the TimeCardView application for time card data management.

(29)

Unity Express Features at a Glance



Voice Mail

 Integrated one box voice mail solution.

 Accessible via multiple interfaces.



Auto Attendant

 Automatically handle incoming calls with powerful multi-level call flows.

 Tuned for business hours, holidays and multiple languages.



Interactive Voice Response

 External database integration, E-mail and fax capabilities.



TimeCardView

 Track employee work hours for attendance and payroll.

 Seamlessly integrates with Intuit QuickBooks.



Live-record

(30)

Web Voice Mail (CUE 8.5 onwards)



Listen/Save/Delete/Compose Voice Mail messages/greetings through a Web GUI interface.

(31)

Survivable Remote Site Telephony (SRST)

Deployments

(32)

Remote Unified Communications using Cisco

Unified SRST

A

Cisco Unified

Communications

Manager

Centralised

Cisco

®

_Unity

®

Large branch

PSTN

WAN

Network

Outage

3945E with

SRST

3845 with

SRST

Medium

branch with up

to 730 users

1861 with

SRST

Small branch

with up to 15

users



Access the same IP applications and Cisco

Unified Communications Manager features

as HQ



Centralised VM or distributed with CUE



Survivable telephony services in case of

WAN or CUCM failure



Centralised management and IT support

(33)

Normal Operation

Central Site

Branch Site

SRST

Capable

Router

IP WAN

PSTN

Signalling Traffic

Unified Communications Infrastructure

Failover and Redundancy: Survivable Remote Site Telephony



IP Phones have SRST router IP as the last option in their CM GROUP configuration



Support for both SIP and SCCP IP Phones



With SRST, only a subset of features are available to the phones (DID, DOD, call

hold, transfer, speed dial, caller ID, etc.)

Voice Traffic

Signalling Traffic

Voice Traffic

Unified CM

Cluster

Applications

WAN Failure

(34)

(35)

Why is Voice Security Important?



VoIP security is becoming critical concern for customers

–Legacy voice system migration to IP is rapidly accelerating

–Growing popularity of VoIP makes it target for attacks

–SIP adoption brings new vulnerabilities

Home

Bank

Voice

Router

Secure your

(36)

Background



Increase rate of toll-fraud occurrence for customers with Cisco

voice solutions

–Hackers scan unsecure boxes for open port 5060

–Free SIP Clients



Methods of Toll-Fraud

–Internal – Internal employee misusing system to make fraudulent calls

–External – External parties misusing unsecured Cisco routers to make

fraudulent calls



External Toll-Fraud occurs because of improperly configured voice

systems

–Access-list not configured to prevent invalid inbound VoIP calls

–Misuse of Secondary dialtone

(37)

SP VoIP

Toll Fraud—ACLs, Dial-Peers



Use ACLs to allow/deny explicit sources of calls



Apply explicit incoming and outgoing dial-peers to both CUBE interfaces to control the types

and parameters of calls allowed on the network



Use explicit destination-patterns on dial-peers (not .T) to block out disallowed off-net call

destinations



Use translation rules to ensure only valid calling/called numbers allowed



Use Tcl/VXML scripts to do database lookups or additional checks to allow/deny call flows



Change SIP port to something other than 5060



Close unused H.323/SIP ports



Disable secondary dial-tone on TDM ports

CUBE

A

Incoming

Outgoing

Incoming

Outgoing

192.168.10.10 _172.16.10.6

Is this a valid call

flow to allow?

access-list 1 permit 192.168.10.0 0.0.0.255

access-list 100 deny

… (everything else)

Explicit inc and outg dial-peers

access-list 2 permit 172.16.10.0 0.0.0.255

access-list 200 deny … (everything else)

Explicit inc and outg dial-peers

(38)

Toll-Fraud Prevention Improvements

 direct-inward-dial isdn

enabled by default



Feature is enabled to prevent the toll fraud for incoming ISDN calls. The called number of

an incoming ISDN enbloc dialing call is used to match the outbound dial-peers

 Two-stage dialing service

blocked by default, no secondary dial-tone presented on

inbound calls to FXO port



Secondary-dialtone is normally initiated when an Analog or Digital FXO port goes offhook

and the Private Line Automatic Ringdown (PLAR) is disabled or not configured

*New Default Behaviour in IOS 15.1.2T – FCS July 2010

* New behaviour can be disabled to revert back to old behaviour

voice service pots

[no] direct-inward

-dial isdn

voice-port <fxo-port>

(39)

BRKUCC-2301

₃₉

Cisco Unified Communications Manager



CUCM only accepts calls from known endpoints



Ends are added as SIP proxies, MGCP Gateways, H.323 gateways with

IP addresses into CUCM database



Upon receiving inbound call, CUCM checks in database for IP address

If IP address is known, then process call

Otherwise, ignore and drop call

CUCM Database

10.10.10.1 MGCP Gateway

11.11.11.1 H.323 Gateway

10.10.10.1

12.12.12.1

11.11.11.1 





All specifications subject to change without notice

(40)

Toll-Fraud Prevention Improvements

 IP address trusted authentication

is enabled by

default



Cisco voice router maintains an

IP address trusted list*

to validate the remote

IP addresses of incoming VoIP calls



With IP address trusted list enabled, voice router accepts incoming VoIP

(SIP/H.323) calls only if the remote IP address of an incoming VoIP call is

successfully validated from the system

IP address trusted list

.

Cisco3845#show ip address

trusted

list

IP Address Trusted Authentication

Administration State: UP

Operation State: UP

IP Address Trusted Call Block Cause: call-reject (21)

VoIP Dial-peer IPv4 Session Targets:

Peer Tag Oper State Session Target

---

---IP Address Trusted List:

Cisco3845(conf-voi-serv)#

no ip address trusted

?

Can disable IP

Trusted List

(41)

Toll-Fraud Prevention Improvements



IP Address Trusted Authentication command lines

Router#

show ip address trusted list

IP Address Trusted Authentication

Administration State: UP

Operation State: UP

IP Address Trusted Call Block Cause: call-reject (21)

VoIP Dial-peer IPv4 Session Targets:

Peer Tag Oper State Session Target

---

---3000 UP ipv4:1.5.14.10

1001 UP ipv4:1.5.14.11

IP Address Trusted List:

ipv4 1.5.14.13

Administration State

Operational State

Trigger Conditions

Down

"no ip address trusted authenticate" is defined

Up

Down

"gateway" is defined and a VoIP dial-peer with "ras" as a

session target is in "UP" operational status

Up

"ip address trusted authenticate" is defined and either

"gateway" is not defined or no VoIP dial-peer with "ras" as

session target is in "UP" operational status

(42)

Toll-Fraud Prevention Improvements



New internal error code (IEC) 1.1.228.3.31.0 is logged when an incoming VoIP call is

blocked due to IP address trusted authentication.



Following records support IEC error report:ing:

–VSAs in RADIUS accounting stop record

• [Vendor 9/1] cisco-avpair = "internal-error-code=1.1.228.3.31.0"

–Call history record

router#show call history voice | i InternalErrorCode

• InternalErrorCode=1.1.128.3.31.0

–Dial Control MIB (cCallHistoryIecTable object of CISCO-DIAL-CONTROL-MIB)

• getmany 10.7.102.32 cCallHistoryIec

• cCallHistoryIec.5.1 = 1.1.128.3.31.0

–Syslog message (once “voice iec syslog” is enabled)

*Aug 14 19:54:32.507: %VOICE_IEC-3-GW: Application Framework Core: Internal Error (Toll fraud

call rejected): IEC=1.1.228.3.31.0 on callID GUID=AE5066C5883E11DE8026A96657501A09

(43)

Configuration and Management Tools for

CUCME

(44)

Cisco Configuration Professional (CCP)



Windows Based Application

 Latest version: 2.3

 GUI based

 Device Management tool for access

routers (ISR and ISR-G2)

 Unified GUI

 Security, Voice

 License Management

 Appl Module Management

 Valuable productivity enhancing tool

for network administrators and

channel partners for deploying routers

with increased

confidence and ease.



Free Download:

www.cisco.com/go/ciscocp

(45)

 CME Mode



Creation of Users, Phones, Extensions and Mailboxes

 Analog and Digital Tunks

 Dial Plans

 Telephony Features: Paging groups, Night-Service, Intercom, After-hours, Hunt

Groups, Call Park, Pickup groups, Conferencing, Single Number Reach

(46)

Cisco Configuration Engine

Scalable, Secure Solution to Automate Distribution of Cisco

®

_IOS

®

_{Software Configuration and}

Images to Cisco Routers and Switches



Cisco Configuration Engine

Product Features

–Day 0 operations

–

Highly efficient and scalable

initial deployment

–Day-2+ operations

–

Bulk Cisco IOS Software

image

upgrades

–

Bulk configuration changes

–Template-based configurations

–Web-based GUI

–Web services API

–Secure access over SSL

(47)

ManageExpress

®

iManage 7.1

Enterprise Overview

(48)

What is ManageExpress iManage?



Secure graphical network management tool

for Cisco ISR/ISR G2s, UC500s, and IADs



Centralised management of voice, data,

security and remote access technologies



Simplifies moves, adds, changes, across the

enterprise



Enforces consistency and simplifies tasks

reducing operational costs



Provisioning, Monitoring, Reporting, and

Operational views



Delivers ready to consume business metrics

(49)

Business Challenges

ArcanaNetworks ManageExpress

Lack of effective management tool

increases cost for customers

Call detail records (CDR) for business

tracking

Store/office manager needs information

regarding store operations

Lack of centralised management tool for

multi-site deployments

ArcanaNetworks

Arcana Business Voice Portal provides

visibility into store operations

CDR for billing and tracking purposes

Arcana management tool lowers TCO –

single admin can manage all systems

Arcana offers centralised management

tool with easy to use management

interface

ArcanaNetworks offers easy to use centralised management solution that

lowers management cost for customers

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ArcanaNetworks ManageExpress iManage 8.0

 Centralised Management

for multi-site deployments of

CME/CUE

 Bulk changes

for moh files, changing AA prompts,

business hours

 Provisioning

- Day 2 requests such as adding a new

phone, resetting a voicemail password, changing

security settings, etc using easy to use templates

 Monitoring real time

- Real time monitoring information

from Syslog, IP SLA probes, Netflow, and SNMP

 Reporting

Detailed audit trails provides an insight into

the who, what, where, and when actions were

performed, including the actual commands that were

issued to the device.

 Operation -

to expose critical business intelligence

information directly to the business user.

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Complete Your Online Session Evaluation

Complete your session evaluation:



Directly from your mobile device by visiting

www.ciscoliveaustralia.com/mobile

and login

by entering your badge ID (located on the

front of your badge)



Visit one of the Cisco Live internet stations

located throughout the venue



Open a browser on your own computer to

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BRKUCC-2301

₅₄

References and Useful Links



Communications Manager Express:

–

www.cisco.com/go/ccme



Cisco Communications Manager Express Data Sheet

–

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_data_sh

eets_list.html



Cisco Communications Manager Express Compatibility matrix

–

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_device_s

upport_tables_list.html



Cisco Communications Manager Express External Wiki

https://www.myciscocommunity.com/docs/DOC-2098



Cisco Communications Manager Express Toll Fraud Prevention

Application Note

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References and Useful Links



Communications Manager Express Internal Wiki

–

http://zed.cisco.com/confluence/display/VOICE/CME



Communications Manager Express on Facebook

–

http://www.facebook.com/home.php?#!/pages/Cisco-Communications-Manager-Express/103167066393948?ref=ts