CDU10 Error Code Manual
(Firmware Version 01.00.05)
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Revision History
CDU10 Error Code Manual
No. Version Date Description of Change Chapter Writer
1 V01.00.00 2010.09.09 New published All Chapter J.H.Kim
Contents
1. Error Code Structure ... 1
2. Error Code Table ... 2
2.1 Command code ... 2
2.2 Module code ... 3
1. Error Code Structure
This section explains CDU10 Error Code structure.
CDU10 Error Code is total 6 byte that composed of three codes and one reserved byte
Command Code Module Code Error Detail Code Reserved Byte 1 1 2 2 Example:
If error code ‘90B000’ is occurred on CDU10 can be interpreted as follows;
Command Code
Module
Code Error Detail Code Reserved
9 0 B 0 0 0 ① Command Code ‘9’ means Shutter (cf. Command Code Table (Table 2.1))
② Module Code ‘0’ means Shutter (cf. Module Code Table (Table 2.2))
③ Error Detail Code ‘B0’ means Shutter Close Error (cf. Error Detail Code Table (Table 2.3)
As the above example, users can understand what error code means by searching code tables in this document. (Note: Reserved byte is not shown on screen)
CDU10 Error Code List
2 © 2010 Nautilus Hyosung, Inc. All Rights Reserved. Software Engineering Dept.
2. Error Code Table
This chapter describes Command code, Module code, Error detail code which are composing Error Code.
2.1 Command code
Command Code represents CDU10 operating command. CDU10 has total 19 commands for operating.
Table 2.1 Command Code
No. Code Command Description
1 1 Initialize Initialize CDU10 and recovery failure. 2 2 Dispense Dispense required amount (note).
3 3 End Dispense After taking notes, return the carriage to in place to ready next transaction.
4 4 Delivery Pick up note from cassette and stack it in carriage 5 5 Present Move picked note in carriage to the rear of the
shutter.
6 6 Retract Return notes to retract box 7 8 Adjust Auto Dimming Sensor Adjust Auto Dimming Sensor 8 9 Shutter Shutter Open/Close 9 A Set CDU Information Configure CDU10 information
10 B Set Cassette Information Configure CDU10 cassette information 11 C Set DPS Sensor Configure CDU10 DPS Sensor information 12 D Get Note Operating Info Get note operating information
13 J Image Down Image download to CDU10 14 L Read Accumulated Log Read accumulated log 15 M Read Dispense Log Read dispense log
16 T Test Operate test command 17 U EP Download Firmware download to CDU10 18 V Read Version Read firmware version from CDU10 19 W USB Retry Retry USB connection
2.2 Module code
Module Code represents CDU10 Hardware or device module. There exist 10 codes for module.
Table 2.2 Module Code
No. Code Command Description
1 1 CST1 First Cassette 2 2 CST2 Second Cassette 3 3 CST3 Third Cassette 4 4 CST4 Four Cassette 5 5 CST5 Fifth Cassette 6 6 CST6 Sixth Cassette 7 7 Convey Convey that notes move 8 8 Carriage Carriage
9 9 RJ/RT Box, Shutter Reject Box, Retract Box, Shutter 10 C USB USB Device
CDU10 Error Code List
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2.3 Error Code Detail
Error Code Detail represents CDU10 errors. There exist 127 error codes.
Table2.2 Error Code
No. Code Description Error Handling
1 00 Do not be used. -
2 21 Invalid CDU10 configuration 1. CDU10 configuration information check 2. Configuration information setting 3. Power Off/On then, retry
3 22 Program runtime failure (In case of memory fraction)
1. Power Off/On 2. Change board 4 23 USB connection do not match to CRC line 1. USB command retry
2. AP Close/Open 3. Power Off/On 4. Change USB cable 5. Change board
5 24 Encryption failure 1. Encryption command retry 2. AP Close/Open
2. Power Off/On 6 25 Undefined Command ↑ Same
7 26 Undefined Sub Command ↑ Same 8 27 Undefined Function Command ↑ Same
9 28 EEPROM Read Failure 1. command retry 2. Power Off/On 3. Change board 10 29 EEPROM Write Failure ↑ Same
11 2A Rear and Front configuration of CDU is difference
1. CDU Configuration check 2. CDU Re-configuration 3. Power Off/On
12 2B Auto Dimming Sensor failure 1. Command retry 2. Sensor pollution check
(Remained Note/foreign substance) 3. Sensor cable connection check 4. Change sensor
5. Change board
13 2C Main E2PROM is FULL 1. Calibration note information Clear 2. Power Off/On
3. Change board 14 2D Undefined command of Encryption status 1. Command retry
2. AP Close/Open 3. Power Off/On
15 30 No cassette for required notes 1. Cassette home position check 2. Power Off/On
No. Code Description Error Handling
16 31 Invalid note count required
(In case of required count is not in 1 to 100)
1. Present retry 2. AP Close/Open 3. Power Off/On 17 32 Select exceed one cassette for calibration
(Only one cassette should be selected for calibration)
1. Calibration retry ( Select one cassette ) 2. Power Off/On
3. Change board 18 33 Invalid note count required for each
cassette
1. Present retry (note count check within 100) 2. AP Close/Open
3. Power Off/On 19 34 Difference between total count of required
notes and sum of required notes of each cassette
1. Command retry 2. Power Off/On 3. Change board
20 36 Previous error clear failure 1. Previous error handling retry 2. failed command retry 3. Power Off/On 4. Change board 21 37 Invalid calibration count
(In case of count is not in 6 to 20)
1. Present retry 2. AP Close/Open 3. Power Off/On 22 44 HS004(Reject Checking Sensor) Jam 1. Note jam elimination
2. Sensor pollution check
(Remained Note/foreign substance) 3. Sensor cable connection check 4. Change sensor
5. Change board 23 45 HS005(Carriage Note Remain Checking
Sensor) Jam
↑ Same
24 46 HS013(Dispensed Notes Count Checking Sensor) Jam
↑ Same
25 47 HS014(Customer Receipt Notes Checking Sensor) Jam
↑ Same
26 48 HSx01(x Cassette Separation Control Sensor) Jam
1. Sensor pollution check
(Remained Note/foreign substance) 2. Sensor cable connection check 3. Change sensor
4. Change board 27 49 Convey Sensor Dark (HS003a, 003b)
check error
↑ Same
28 4A Stack Sensor Dark (HSHS001) check error
↑ Same
29 4B Reject Sensor Dark (HS004) check error ↑ Same 30 50 Reserved(Convey) -
CDU10 Error Code List
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No. Code Description Error Handling
31 51 Reserved (Convey) - 32 52 Reject count disorder error
(Stacked note do not match to reject count)
1. Reject gate operating check 2. Command retry
3. Auto dimming try 33 53 Stack count disorder error
(Rejected note do not match to stack count)
↑ Same
34 54 Main motor can not be reached proper speed within 2 seconds.
(Initial movement)
1. Command retry
2. If same error occurs while retrying, check motor movement
(1) Motor speed is faster than normal speed or normal Motor Encoder ① Sensor cable connection check ②Change sensor ③Change board
(2) Motor doesn’t move or move slowly ①Convey check that it has any note jam
or disturb factor
②Motor cable connection status check ③Change board
④Change motor 35 55 Operation can not be completed within
proper time.
(Initialize: 20 seconds, Dispense: 110 seconds)
1. Command retry 2. Power Off/On
3. Change SF(Separate Feed Module)
36 56 Get out of the proper speed while initializing
1. Command retry
2. If same error occurs while retrying, check motor movement
(1) Motor speed is faster than normal speed or normal Motor Encoder ① Sensor cable connection check ②Change sensor ③Change board
(2) Motor doesn’t move or move slowly ①Convey check that it has any note jam
or disturb factor
②Motor cable connection status check ③Change board
④Change motor 37 57 Reject gate synchronizing buffer over 1. Power Off/On
2. Change board
No. Code Description Error Handling
2. Change sensor 3. Change board
39 59 Reject Gate Initial Dark Jam. 1. Reject Gate Note jam check 2. Sensor cable connection check 3. Change sensor
4. Change board
40 5A Reject Gate Act-On Error 1. Reject Gate Note jam check 2. Sensor cable connection check 3. Change sensor
4. Change board 41 5B Reject Gate Act-Off Error ↑ Same
42 5C 2-Notes Checking Sensor unplug Error 1. 2-notes Sensor cable connection check 2. Change sensor
3. Change board 43 5D 2-Notes Checking Sensor value is not in
proper scope
(Pass: 500~1000, normally about 620)
1. 2-notes Sensor cable connection check 2. Foreign substance in 2-notes lever check 3. Change sensor
4. Change board 44 60 Rotor movement failure to home position 1. Rotor Jam check
2. Rotor motor operating check 3. Rotor cable connection check 4. Home Position Sensor check 5. Rotor Change motor
6. Change board 45 61 Rotor movement failure to front delivery
position
1. Rotor Jam check
2. Rotor motor operating check 3. Rotor cable connection check 4. Front Delivery Position Sensor check 5. Rotor Change motor
6. Change board 46 62 Rotor movement failure to rear delivery
position
1. Rotor Jam check
2. Rotor motor operating check 3. Rotor cable connection check 4. Rear Delivery Position Sensor check 5. Rotor Change motor
6. Change board 47 63 Rotor movement failure to center delivery
Position
1. Rotor Jam check
2. Rotor motor operating check 3. Rotor cable connection check
4. Center Delivery Position Sensor check 5. Rotor Change motor
6. Change board 48 64 Rotor movement failure to Retract/Reject 1. Rotor Jam check
CDU10 Error Code List
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No. Code Description Error Handling
Position 2. Rotor motor operating check 3. Rotor cable connection check
4. Retract/Reject Position Sensor check 5. Rotor Change motor
6. Change board 49 65 Carriage is not in place 1. Initialize command try
2. Rotor Jam check
3. Rotor motor command check 4. Rotor cable connection check 5. Rotor Position Sensor(total 4) check 6. Rotor Change motor
7. Change board 50 66 Reserved(Rotor) -
51 67 Reserved (Rotor) - 52 68 Reserved (Rotor) -
53 69 Rotor movement error 1. Initialize command try 2. Rotor Jam check
3. Rotor motor command check 4. Rotor cable connection check 5. Rotor Position Sensor (total 4) check 6. Rotor Change motor
7. Change board 54 71 Carriage is not in Rotor 1. Initialize try
2. Carriage jam check
3. Carriage home position Sensor or Sensor cable check
4. Carriage motor status, cable connection status check 55 73 Carriage motor movement error 1. Initialize try
2. Carriage jam check 3. Carriage motor status, cable connection status check 56 74 BF Stopper movement error 1. Initialize try
2. BF Stopper motor status check, cable connection status check 3. BF Stopper jam check
57 75 Notes in carriage checking failure 1. No note in carriage (1) Present retry (2) Note falling check 2. Notes in carriage
(1) Check cable connection of note detection sensor in carriage
No. Code Description Error Handling
58 76 Carriage Feed Time Out 1. Carriage feed motor operating check - If it doesn’t work change motor 2. Note jam check
- Foreign substance or remained note elimination
- In case of no substance
(1) Check sensor cable connection (2) Change sensor
59 77 Remain notes is checked in carriage 1. Note jam check
- Foreign substance or remained note elimination
- In case of no substance
(1) Check sensor cable connection (2) Change sensor
60 78 Feed out is occurred on abnormal position 1. Initialize try
2. Carriage position Sensor check (1) In case of present position, sensor cable check
(2) Change sensor
61 79 Carriage movement to present failure 1. In case of carriage is present position (1) Sensor cable check
(2) Change sensor
2. In case of carriage isn’t present position (1) Carriage jam check
jam cause
(2) Motor cable check (3) Change motor 62 7A Not proper note size for operating BF
Stopper
1. Cassette Set/remove 2. Calibration retry
3. Note check in cassette whether normal or not
4. cassette change 63 80 Operation Time Out 1. Command retry
2. Rotor, Carriage jam check Eliminate jam cause 3. motor movement check
If motor doesn’t move then cable check connection or change motor
64 81 Cassette movement Time Out (No response from cassette)
1. Cassette Set/remove 2. Power Off/On
3. Check cassette and board connection 4. cassette change
5. Change board 65 82 Carriage BF home movement time out 1. Initialize try
CDU10 Error Code List
10 © 2010 Nautilus Hyosung, Inc. All Rights Reserved. Software Engineering Dept.
No. Code Description Error Handling
(No response from Carriage) 2. BF Home Sensor check - cable connection check - Change sensor
3. Check jam by foreign substance - Eliminate the cause
66 83 Carriage Grab movement Time Out (No response from Carriage)
1. Initialize try
2. Check jam by foreign substance - Eliminate the cause
67 85 Carriage Home Position (initial position) time out (No response from Carriage)
1. Initialize try
2. Home Position Sensor check - cable connection check - Change sensor
3. Check jam by foreign substance - Eliminate the cause
68 87 Carriage BF Home Position Time Out. 1. Initialize try
2. BF Home Position Sensor check - cable connection check
- Change sensor
3. Check jam by foreign substance - Eliminate the cause
69 8C More than 4 notes are detected on the transportation path while initializing
1. Pick up solenoid check - Cable connection check - Check
70 91 No Reject/Retract Box 1. cassette Set/remove check
2. cassette Set/remove Sensor cable check 3. Change sensor
4. Change board 71 92 Reject/Retract Gate Echo error
(HW Echo Check Error)
1. Check sensor cable connection 2. Change sensor
3. Change board 72 93 Reject/Retract gate solenoid
Off operation error (Checked by sensor)
1. Reject Gate jam check
2. Sensor cable connection check 3. Change sensor
4. Change board
73 A0 Cassette miss feed error 1. Check remained notes in cassette 2. Check separator motor
3. Check pick up solenoid operating 74 A1 Lighting HSx02 failure while cassette push
plate operation
1. Cassette Set/remove
2. Check cassette and board connection 3. HSx02Sensor check
- cable connection check - Change sensor
4. Power Off/On
No. Code Description Error Handling
- cable connection check
75 A2 No notes in cassette 1. Check remained notes in cassette 2. Sensor cable connection check 3. Change sensor
4. Change board 76 A3 Cassette ID CRC Error 1. cassette Set/remove
2. Power Off/On 3. cassette change 4. Change board 77 A4 Cassette Serial Number doesn’t match 1. cassette Set/remove
2. Check sensor change when cassette set/remove
3. Power Off/On 4. cassette change 5. Change board 78 A5 Cassette ID doesn’t match ↑ Same
79 A6 Require note count over Cassette configuration
↑ Same
80 A7 Invalid requirement to invalid cassette ↑ Same 81 A8 CST Ready Pick operation failure within
12 seconds
1. cassette Set/remove 2. Power Off/On 3. cassette change 4. Change board 82 A9 Note calibration is needed 1. Do calibration
2. Power Off/On 3. Change board
83 AC HSx01 cassette Jam 1. Eliminate jam on convey 2. HSx01 Sensor check
- cable connection check - Change sensor
84 AD CST Solenoid ECHO Error 1. solenoid cable connection check 2. solenoid change
3. Change board
85 B0 Shutter Close Error 1. Retry and check shutter motor operating 2. Shutter foreign substance check
3. Check foreign substance or pollution of sensor
4. Sensor cable connection check 5. Change sensor
6. Change board 86 B1 Shutter Open Error ↑ Same
CDU10 Error Code List
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No. Code Description Error Handling
HS023(Open) Dark Error pollution of sensor
2. Sensor cable connection check 3. Change sensor
4. Change board 88 B3 After shutter opening, motor stepping out
retry error
1. Shutter operating retry 2. Shutter Open Change sensor 89 C0 Notes count doesn’t match between
sensors
1. Present retry 2. Power Off/On 3. Change sensor 90 C1 Notes dispense from cassette that is
located under required cassette
1. Present retry
2. Check pick up solenoid operating of lower cassette
3. Power Off/On
4. convey Change sensor 91 C2 Note rejection caused by length occurs
continuously over 10
(Length is longer than normal length)
1. Check denomination setting and notes in cassette is same
2. Calibration try 3. SF module change 4. convey Change sensor 5. Change board
92 C3 Note rejection caused by length occurs continuously over 10
(Length is shorter than normal length)
1. Check denomination setting and notes in cassette is same
2. Calibration try
3. Change convey sensor 4. Change board
93 C4 Note rejection caused by gap occurs continuously over 10
1. Check note setting status in cassette \ 2. SF module change
3. Change board 94 C5 Note rejection caused by skew occurs
continuously over 10
↑ Same
95 C6 Note rejection caused by half note occurs continuously over 10
1. Check sensors on convey
2. 2-notes Sensor normal or not check 3. Check cassette note configuration 96 C7 Note rejection caused by hole note gap
occurs continuously over 10
1. Check sensor on convey 2. Check cassette note 97 C8 Note rejection caused by other reasons
occurs continuously over 10
1. Check denomination setting and notes in cassette is same
2. Calibration try 3. SF module change 4. Check sensors on convey
5. 2-notesSensor normal or not check 6. Change board
No. Code Description Error Handling
occurs continuously over 5 2. Calibration try
3. 2-notes Sensor normal or not check 4. Power Off/On
5. 2-notes Sensor module change 99 CA Note rejection caused by wrong cassette
dispense occurs continuously
1. Check solenoid of abnormal cassette operation
- cable connection check - solenoid normal or not check 100 CB Note rejection caused by thickness occurs
continuously over 5
(Note thickness is under normal note)
1. Check denomination and notes status 2. Calibration try
3. 2-notes Sensor normal or not check 4. Power Off/On
5. 2-notes Sensor module change
101 CC Total reject count is over 20 1. Check denomination setting and notes in cassette is same
2. Calibration try 3. SF module change 4. convey Change sensor
5. 2-notes Sensor normal or not check 6. Change board
102 CD Cassette taken off while dispense 1. cassette Set/remove 2. Power Off/On 3. cassette change 4. Change board 103 D0 Count doesn’t match after dispensing 1. Present retry
2. HS001 Sensor check 104 D1 Notes dispense after normal dispensing
over 2 times
↑ Same
105 D2 Re-operating failure 10 times 1. Check denomination setting and notes in cassette is same
2. Check notes status in
3. Change SF module in case of excess rejection by long note or gap too close 106 D4 Stacked note count is larger than required
note for each cassette
1. Initialize try 2. Power Off/On
3. HSHS0011 sensor connection check 107 D5 Note size configuration Error 1. cassette Set/remove
2. Calibration try 3. Power Off/On 4. cassette change 5. Change board 108 D6 Invalid note size configuration error ↑ Same
CDU10 Error Code List
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No. Code Description Error Handling
shortage 2. Power Off/On
3. HSHS0011 Sensor connection check 110 D8 After present completed, the number of
stacked note is larger than requested note
↑ Same
111 D9 Calibration |HS003A - HS003B| > 5 Deviation is over or length is not in 58~84
1. Calibration Retry 2. Normal note check
3. HS003A/B Change sensor 112 DA Calibration HS002A, HS002B error ↑ Same
113 DB CDU Unit Position Error 1. CDU home position check
2. Check home position sensor cable and pollution
3. Home position Change sensor 4. Change board
114 E0 HS601 Jam ( Base + Sensor Number) 1. Sensor pollution check
(Remained note/ foreign substances) 2. Sensor cable connection check 3. Change sensor 4. Change board 115 E1 HS501 Jam ↑ Same 116 E2 HS401 Jam ↑ Same 117 E3 HS301 Jam ↑ Same 118 E4 HS201 Jam ↑ Same 119 E5 HS101 Jam ↑ Same 120 E6 HS003A Jam ↑ Same 121 E7 HS003B Jam ↑ Same 122 E8 HS002A Jam ↑ Same 123 E9 HS002B Jam ↑ Same 124 EA HS001 Jam ↑ Same 125 EB HS004 Jam ↑ Same 126 EC HS001 Light jam ↑ Same 127 ED HS004 Light jam ↑ Same (End)