Deloitte Managed Analytics (DMA)
Application Catalog
Managed analytic applications
Deloitte Managed Analytics (DMA) solutions are designed to help businesses to discover various insights within weeks, instead of years of costly business analysis and technology investments. By implementing business analytics through a cloud-based, on-demand delivery model, our clients can start analyzing key performance indicators and metrics more expeditiously. Our turnkey analytic applications are composed of dozens of interactive reports, dashboards, and scorecards with underlying multiple-source data integration and data warehousing for SAP and other enterprise application data delivered over the web, for a fixed monthly fee.
The DMA portfolio of managed analytics includes:
Sales and gross margin performance
Supplier evaluation
Customer and product profitability
Inventory performance
Customer experience
Transportation cost
Aftermarket services revenue growth
Transportation contract compliance
Sales & Gross Margin Analysis
Enterprise Resource Planning Systems (ERP) are useful for planning and executing transactions, but these systems may not be optimal for the in-depth reporting and analysis activities needed to identify opportunities to improve gross margins, to identify poorly performing product lines regions or business units, to understand revenue drivers, to gain insight into customer-buying trends, or to monitor ongoing performance. The DMA Sales & Gross Margin Performance Analysis application integrates revenue data and detailed cost of goods sold data from multiple source systems and presents it to users, over the web, via interactive reporting dashboards and scorecards. The following are
representative insights, related metrics, and key performance indications that can be provided by DMA; however, this list is not all-inclusive and not every client will experience the same results.
Insights in action Metrics and key performance indicators
See revenue trends in product lines, customers, business units, and regions as early indicators of under/over performance
Identify revenue performance against plan and prior period to focus resources on underperforming areas
Identify over-performing business units, market segmetns and customers to mine for best practices for use in other areas of the business
Analyze profitability and costs to find high and low- performing customers, products, channels, and regions
Identify sales teams that are optimizing sales volume and higher-than-average selling prices
Average selling price – current versus prior
Gross sales
Net sales
Gross margin – amount and percentage
Discounting – amounts and percentage
Forecast sales
Plan and forecast variance
Year-to-year variance
Backlog units and dollar amounts
Cost of goods sold total, material, labor
Reports and scorecards
Sales & Gross Margin Analysis
Bookings and Backlog Analysis
Revenue Trending
At-Risk Product Lines and Regions
Revenue Actual versus Plan and Forecast
Sales & Gross Margin Analysis application screenshots
The Sales & Gross Margin Analysis report. Users can view, drill-down, print (PDF) and export (XLS) data.
Each report allows users to analyze data by multiple business dimensions.
The Revenue Trending report
DMA Sales & Profitability Scorecards. DMA scorecards are designed to provide insight and analysis via rich visualizations and interactive graphics.
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The Sales & Gross Margin Performance Ad Hoc Analysis facilitates an exploratory analysis of sales and margin performance.
Customer and Product Profitability Analysis
While it is often clear what revenue each customer or product generates, it is typically not clear what costs the organization incurs to serve each customer or to produce, promote, sell, and distribute each product. As a result, companies sometimes struggle to rationalize products, select distribution channels, improve their product mix, or prioritize customer relationship-building activities. The DMA Customer and Product Profitability Analysis application integrates product and customer-related revenue data and detailed cost data from multiple source systems and presents it to users, over the web, via interactive reporting dashboards and scorecards. The following are
representative insights, related metrics, and key performance indications that can be provided by DMA; however, this list is not all-inclusive and not every client will experience the same results.
Insights in action Metrics and key performance indicators
Identify which products, customers or channels have the highest and lowest operating margin
Identify revenue trends as an early indicator for product threats, under-performance, or over-performance
Rationalize products, customers, sales teams, markets, and distribution methods based on detailed activity-based costs and net profit
Identify low-margin customers and adjust the product mix and service levels to drive improvements
Identify operating cost levers and overall impact to business profitability
Gross sales by multiple dimensions (customers, products, regions, distribution type, etc.)
Net sales
Gross and net margin – amount and percentage
Discounting – amounts and percentage
Supply chain-related costs: ordering, fulfillment, warehouse, transportation, etc.
Inventory value
Selling and promotions costs
Product cost of goods sold
Customer service levels: order fill rate, on-time delivery, etc.
Reports and scorecards
Total Cost to Serve Analysis
Customer and Product Profitability
Customer and Product Profit Map
Profit Segmentation Map
Lowest Profit Customers
Profitability Scorecard
Customer and Product Profitability Analysis application screenshots
Total Cost to Serve multidimensional, drillable report
The Customer Profitability Scorecard supports the analysis of customer performance relative to other customers, plan, products, etc.
The Profit Segmentation Map is designed to help clients in their efforts to more easily segment products, regions, and customers to determine which are the most and least profitable.
Customer Experience Analysis
Having a 360-degree view of customers can drive increased efficiency, help focus actions, and ultimately can drive revenue and customer satisfaction. The DMA Customer Experience Analysis application is designed to provide companies with a single view of their customers across multiple dimensions, including historical financial performance, forecast pipeline revenue, operational performance, customer satisfaction, and several others. It integrates data for cost, revenue, service delivery metrics, and customer feedback from multiple source systems and presents it to users, over the web, via interactive reporting dashboards and scorecards. The following are representative insights, related metrics, and key performance indications that can be provided by DMA; however, this list is not all-inclusive and not every client will experience the same results.
Insights in action Metrics and key performance indicators
Review historical customer spend, determine readiness to serve customer needs, measure customer satisfaction, gain insights into customer buying trends
Identify customers with the highest revenue potential
Focus on identifying cross-selling and up-selling opportunities
Understand customer sentiment and target at-risk customers for targeted problem resolution
Provide sales teams with the insight to focus the right sales approaches on the right customers
Visualize performance of segments and regions down to the individual customer level
Total sales revenue and units
Year-to-year revenue growth
Pipeline units and sales
Pipeline revenue and forecast
Invoice accuracy
On-time delivery
Order fill rate
Service events, response and resolution times operational index
Net promoter score and other customer satisfaction scoring
Reports and scorecards
Customer Experience
Customer Satisfaction Analysis
Operational Performance Index
At-Risk Customers
Revenue Growth and Pipeline
Customer Experience Analysis application screenshots
The Customer Health Scorecard provides instant feedback on customer satisfaction trends.
Interactive visualizations of new and lost account data by multiple dimensions
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The Customer Experience Analysis Application analyzes customer service levels, revenue, and satisfaction.
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Supplier Evaluation Analysis
Making intelligent purchasing decisions can be crucial as procurement can account for more than 50% of a company’s base costs. Effective supplier coordination and supplier alliances can have an immediate and compelling impact on your product, costs, and customer satisfaction levels. The DMA Supplier Evaluation Analysis application integrates procurement and other supply chain data from multiple source systems and presents it to users, over the web, via interactive reporting dashboards and scorecards. The following are representative insights, related metrics, and key performance indications that can be provided by DMA; however, this list is not all-inclusive and not every client will experience the same results.
Insights in action Metrics and key performance indicators
Identify savings opportunities and prioritize projects to maximize savings
Monitor and enforce compliance procurement strategies
Perform supplier cost-variance analysis
Determine year-over-year supplier cost productivity
Comprehensively rank key suppliers on critical criteria, such as cost compliance, on-time delivery, item fill rate, order lead time, quality defects and other business-relevant parameters
Share online scorecards with suppliers to electively monitor and help improve key supplier metrics
Provide access to key performance information to allow collaboration with customers, suppliers, and third-party service providers
Total spend
Number of items purchased
Number open and closed purchase orders
Number of items received
Average item cost
Supplier defect rate percentage
Supplier on-time delivery percentage
Supplier invoice accuracy percentage
Supplier inventory on hand
Supplier purchase price variance
Item substitutions
Overall supplier score and rank
Reports and scorecards
Supplier Evaluation
Purchase Price Variance (PPV)
Supplier Cost Productivity
Sourcing and Suppliers Analysis application screenshots
The multidimensional and drillable Purchase Price Variance (PPV) report
The Supplier Evaluation report with performance charts and key metrics data displayed.
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Inventory Performance Analysis
Inventory management continues to be a target for strategic efforts to improve cash and working capital. Companies which are successful in implementing inventory management transformation plans are better equipped to minimize inventory without affecting customer service. Our solution integrates inventory data from multiple source systems, such as ERPs, demand planning systems, forecasting systems, etc., and presents it to users, over the web, via interactive reporting dashboards and scorecards. The following are representative insights, related metrics, and key performance indications that can be provided by DMA; however, this list is not all-inclusive and not every client will experience the same results.
Insights in action Metrics and key performance indicators
Identify items at risk of a stock out or of having excess inventory
Share real-time inventory data with your suppliers and customers
Evaluate and balance working capital with service levels (order fill rate, on-time delivery) using DMA’s Inventory Management Index
Create an inventory Pareto analysis of time supply
Shift excess inventory or critical parts to other locations at risk of backorders
Project future inventory valuations and changes
Measure and evaluate buyer performance
Units on hand
Cost of inventory
Months or days of supply
Inventory turns
Released and planned orders
Safety stock
Target stocking level (TSL) and variance to TSL
Order fill rate
Number of backordered units
Age of inventory
Order arrival times
Number of products out of stock
Percent of obsolete units on-hand
Items at risk of a stockout
Items at risk of excess inventory
Reports and scorecards
Inventory Analysis
Inventory Timeline
Out of Stock
Sourcing and Suppliers Analysis application screenshots…
The DMA Inventory Analysis report with key metrics displayed.
Inventory Analysis charts
The Out of Stock Parts report with several key metrics displayed.
The Inventory Management Scorecards are designed to provide insight into inventory performance by products or by planners.
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The DMA Inventory Analysis ad hoc reporting tool
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Transportation Cost Analysis
Real-time visibility into transportation operations and costs can allow companies to more effectively manage and streamline this important piece of their supply chain. Our solution integrates transportation data from multiple source systems and presents it, over the web, via interactive reporting dashboards and scorecards, providing visibility into operations, costs, carrier performance, and their impacts on customer satisfaction. The following are representative insights, related metrics, and key performance indications that can be provided by DMA; however, this list is not all-inclusive and not every client will experience the same results.
Insights in action Metrics and key performance indicators
Examine line haul costs and accessorial charges by lane, carrier, or ordering customer to identify patterns of waste or poor practices
Review year over year transportation cost productivity for carriers, lanes, modes, item categories, ship to locations, etc
View asset utilization, load balance, and trailer capacity utilization with detailed data, including shipment-specific information
Perform root cause analysis of variances
Improve trailer utilization by preempting less than full truckloads or carloads
View actual delivery time, and compare it directly with customer request dates, as well as appointment schedules to have a full circle view of customer service
Total shipped orders, cases, weight, miles
Total cost per case, per CWT, per mile
Percentage of trailers under capacity
Line haul cost
Accessorial charge details (fuel surcharges, insurance, excess miles, unloading)
On-time delivery percentage
Reports and scorecards
Transportation Cost Analysis
Transportation Cost Period versus Period
Accessorial Charge Detail
Capacity Utilization
Load Leveling
Transportation Analysis application screenshots
The Transportation Cost Analysis report can enable interactive analysis of transportation cost details.
The Load Leveling by Case report
The Transportation Scorecards features interactive visualizations to facilitate high-level or low-level views of transportation costs.
The Transportation Analysis ad hoc reporting capability
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Transportation Contract Compliance Analysis
The DMA Transportation Contract Compliance Analysis application is designed to reveal spend performance across multiple dimensions, including vendors, carriers, lanes, origination and destination locations, customers, etc. With so many supply chain partners operating in dynamic environments, compliance visibility can be challenging. For example, the DMA solution can help identify aggregate contract spend variances and the underlying influences exerted by load changes, contract carrier overcharges, the use of noncompliant carriers, or expediting charges. By highlighting
variations from budgeted and modeled sourcing events, DMA can save businesses time and effort needed to manually research contract compliance, helps identify overcharges, and highlights and reduces contract leakage to the annual budget. The following are representative insights, related metrics, and key performance indications that can be provided by DMA; however, this list is not all-inclusive and not every client will experience the same results.
Insights in action Metrics and key performance indicators
Analyze how much “leakage” was incurred from rate variances, volume variances, and unapproved carrier variances
Identify which carriers overcharged most frequently
Determine which loads, which lanes, and what “ship from” locations provide cost-out opportunities
Analyze what impact is unexpected expending and accessorial charges having on the spend profile and which planners and shippers have the highest contract variance
Examine if the company is realizing the projected savings from improved e-sourcing events
Actual transportation spend
Budgeted transportation spend
Total spend variance
Rate cost variance
Load cost variance
Carrier cost variance
Carrier percentage of noncompliance
Actual and historic miles, loads, L/H cost, fuel cost, and accessorial charges
Reports and scorecards
Contract Variance Analysis
Actual versus Historic Analysis
Period versus Period Spend Analysis
Unapproved Carrier Variance by Lane
Approved Carrier Rate Overcharges
Transportation Analysis application screenshots
The Transportation Contract Variance Analysis report
Evaluate period versus period spending and variance analysis by multiple dimensions
The Contract Compliance Scorecard facilitates enterprise-wide variance analysis by business unit, carrier, lanes, and shows most and least compliant carriers.
Aftermarket Services Revenue Growth Analysis
Data-driven analysis is strategically important for companies that offer aftermarket services. Insight into services performance can help them in their efforts to make more effective strategic decisions in areas, such as services profitability, service growth opportunities, new service offerings development, services delivery performance, and customer satisfaction levels. The DMA Aftermarket Services Revenue Growth Analysis application integrates services data from multiple source systems and presents it to users, over the web, via interactive reporting dashboards and scorecards. The following are representative insights, related metrics, and key performance indications that can be provided by DMA; however, this list is not all-inclusive and not every client will experience the same results.
Insights in action Metrics and key performance indicators
See services revenue and margin performance across regions, offerings, customers, segments, equipment types, service event types, and contract types
Identify opportunities to sell more service agreements with longer coverage periods
Analyze the adjusted margins accounting for global agreements, warranty expense, concessions, discounting, and regional differences
Evaluate installed base growth and service sales account penetration
Determine warranty conversion and long-term service agreement coverage
Service revenue
Service gross margin
Revenue and margin variance to plan
Percentage of service agreement coverage
Service agreement revenue
T&M contract profitability
Number of new service offerings
Service offering adoption rate
Number new service accounts
Installed unit growth
Reports and scorecards
Service Revenue and Margin Performance
Account Visibility and Performance
Service Contract Coverage
Installed Base Growth
Warranty Conversion Rate
Aftermarket Services Revenue Growth Analysis application screenshots
The Account Visibility & Performance report and charts
Services Operations and Warranty Analysis
Improving product quality and providing excellent customer service can be made easier and more effective with good business intelligence. A feedback loop that identifies the cause, cost, and resolution of service and warranty events can allow a company to not only improve responses to customer services needs, but also use services data to improve product quality. DMA Services Operations and Warranty integrates services data from multiple source systems and presents it to users, over the web, via interactive reporting dashboards and scorecards. The following are
representative insights, related metrics, and key performance indications that can be provided by DMA; however, this list is not all-inclusive and not every client will experience the same results.
Insights in action Metrics and key performance indicators
Identify the underlying causes for the costliest types of service calls, so the cause can be addressed
Understand equipment and part reliability performance (MTBF)
Analyze new equipment installation performance and costs
Understand how product quality affects profitability via warranty cost metrics
Prioritize resources through Pareto analysis of top event and cost drivers
Gain visibility to equipment performance and operations, such as parts fulfillment, field, repair center, tech support, and call center. Use the information to leverage benchmarking and discover leading practices
Improve account team performance, customer communication, and satisfaction
Installed base units
Installation performance
Time and materials service events, revenue, costs
Long-term contract service events, revenue, costs
Warranty service events, cost
Warranty costs as a percentage of product sales
Warranty costs variance to budget
Equipment mean time before failure (MTBF)
Number of escalated accounts
Service call resolution rate
Customer satisfaction score
Average service call resolution time
Reports and scorecards
Operations Performance
Warranty Analysis
Reliability Analysis (MTBF)
Escalation and Customer Complaint Resolution
Services Operations and Warranty Analysis application screenshot
The Services Management Scorecard highlights service events, cost, resolution by product, customer, and other dimensions.
The DMA managed analytic platform: data integration, data warehousing, and data security
DMA managed analytic applications are built on a broad data integration and data warehousing platform.
DMA Solution highlights include:
Analytics delivered on demand – The DMA solution offers an
economical path to effective insights. The solution typically deploys in about eight weeks for a fraction of the cost of traditional BI projects and without affecting your company’s data center.
Multisource data integration – The DMA solution features patented data discovery and mapping technology, which can reduce the need for months of extract, transform, and load (ETL) development costs and risks.
Prebuilt connectivity to SAP and
other enterprise applications – The DMA solution is one of the only managed analytics solutions available with built-in SAP connectivity. Our solution can extract data from SAP ERP and SAP CRM instances, even those that have been highly customized, and transport it into the solution’s cloud-based data warehouse. Data is pushed into the solution; no inbound network paths are required. The solution can also integrate data from other enterprise data sources in a similar manner.
Scalable data warehouse – The DMA solution is built on top of a cloud-based data warehouse, running 24x7 and hosted in a top-tier data center. Data is stored in “single-tenant” databases, meaning that data from different customers never resides within the same database instance. This provides customers with enhanced, auditable security, and application performance benefits.
Stringent security – The DMA solution has achieved compliance with rigorous customer reviews. Role-based security can be implemented at multiple levels, including business unit, division, product, and individual. Based on the authenticated user identity, security is applied at the following levels: website, specific solution instances, business specific (division/business unit specific), individual reports, and data items within reports.
Report quality alerts – The DMA solution automatically alerts users, in real time, if the report they are currently viewing has become outdated by new data that has just been loaded into the data warehouse.
Support for global deployment – The DMA solution supports multinational character sets for analyzing international data and provides 24x7 uptime for nonstop “follow-the-sun” availability.
Multi-Source Data Warehouse
Data Integration
Marketing
Sales Operations SAP R/3 SAP BW SCM SpreadsheetsSimple RDB 3rd Party Data Alerts Executive Dashboards Interactive, What-If Dashboards Exception Reports
Multi-Dimensional Reports Formatted Reports Ad Hoc Reports
Enterprise Systems
For more information, please contact:
Rich Cohen Steve Morandi Dan Spillett
Principal Deloitte Managed Analytics Deloitte Managed Analytics Deloitte Consulting LLP +1 781-810-2508 201-736-7509
+1 215-446-3435 smorandi@deloitte.com dspillett@deloitte.com ricohen@deloitte.com
This publication contains general information only and is based on the experiences and research of Deloitte practitioners. Deloitte is not, by means of this publication, rendering business, financial, investment, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte, its affiliates, and related entities shall not be responsible for any loss sustained by any person who relies on this publication.