Peak Hosting: Services

Peak Hosting. Everything but your code.

SM

Peak Hosting: Services

| VerSion 2.0

in a lot of things…

running a technical operations

department doesn’t have to be one

of them.

chances are you don’t want it to

be. Your team must be free to focus

on your business.

That’s where Peak Hosting comes in.

Peak Hosting’s customer support staff is your engineering staff, and they average 15+ years of experience. We design, build and maintain your environment, giving you a fully-outsourced technical operations solution.

Peak Hosting: Design

Architecture And design

The foundation of any successful managed hosting solution

starts before the first server is deployed. our Solution

Architects target each of the following as they design your

scalable, customized solution:

Current applications, options and possible scaling issues oS requirements, including patches, upgrades and customization Database, memory, CPU, and ioPS requirements

Current server topology including: CPU, memory and disk (including speed, type, and rAiD) audits at every tier

network latency and throughput Global/local load balancing needs

Security requirements concerning nAT, stateful firewalling, iDS/iDP and VPn

redundancy audit

Virtualization options at each tier

De cated individual servers, private enterprise cloud or hybrid approach

Custom monitoring, alerting or performance trending requirements Disk storage, rAiD and performance requirements

Design, build and maintain

Host Security

SAn/nAS, including iSCSi, CiFS/nFS, and snapshots economic realities now and in the future

Staffing and skills gap assessment

compliAnce

Peak Hosting will provide the resources required to meet or

exceed the most stringent compliance standards. Starting

with our SSAe 16 Type ii compliant data centers, Peak

Hosting will help you architect solutions with an eye towards

maintaining your data’s confidentiality, integrity, availability,

and authenticity.

Physical security controls include 24/7/365 on-site

personnel, mantraps, key card and biometric authentication,

and campus CCTV coverage.

optional network security control packages include active

security audits and penetration tests by credentialed security

engineers, a variety of enterprise-grade firewall solutions,

intrusion Detection Systems (iDS), intrusion Prevention Systems

(iPS), and intrusion Detection and Prevention (iDP) appliances.

Peak Hosting: Build

o

nce the design phase is complete, Peak Hosting puts it all

together in one of our bi-coastal data centers, and begins the

migration process. For freely available application software

such as those listed below, we handle the installation for you.

For licensed applications, we work closely with your people to

get them installed and running as quickly as possible.

ApplicAtions supported

Apache Passenger Cassandra Perl CouchBase PHP Hadoop PostgreSQL Magento Python Memcached rails MemSQL redis Microsoft iiS ruby MongoDB SQL Server MySQL Tomcat nginx

server hArdwAre

each server comes with at least two HDDs in rAiD-1 configuration Upgraded rAiD controllers with 512 MB or 1 GB Cache 32 GB to 512 GB of rAM, at 1600 MHz standard Quad 1 Gig standard, or redundant 10 Gig niCs

Dual power supplies, dual PDUs, dual UPS and dual generators Can customize the hardware configuration

network

Unlimited local server bandwidth

40 Gig, 2n, spanning-tree-free front-end and back-end networks Dual front-end switches with 2 Gig trunk

Dual back-end iSCSi private switches with 2 Gig trunk

one-hopSM _{network design ensures 20-microsecond latency, with} no jitter or packet loss

2n global and local server load balancing

sAn/nAs–emc vnX 7500

Guaranteed performance and ioPS, no oversubscription. ever! iSCSi, CiFS, and nFS

80 Gig access from private, dedicated 2n SAn network FastCache delivers auto-tiered speed and savings Snapshot and DVr-like recover points

Wide striping grows volumes seamlessly

Build

continued…

virtuAlizAtion

Full support for VMware, Xen essentials, Xen.org and KVM Multiple hypervisor options: KVM/Xen/VMware/Hyper-V vMotion and/or XenMotion to migrate guest oS between hosts VMware Fault Tolerance for hitless guest oS failover

security

2n firewalls standard; 2n stateful firewalls optional Host based security and/or access control lists iPSec, SSL, or Gre VPn Tunnels

All data centers are SSAe 16 Type ii and SAS 70 Type ii certified

the peAkFyi

SM

_{out-oF-BAnd solution}

Allows access to the serial console or Keyboard, Video, Mouse (iP KVM) of the server directly via the internet, regardless of what is happening with the server, on a totally independent and isolated network

All servers include the Dell enterprise iDrAC7 PeakFYiSM _remote iP KVM

Build

continued…

colocAtion

Peak Hosting offers a variety of data center options depending on your redundancy requirements. We will identify the perfect space for you.

SSAe 16 Type ii and SAS 70 Type ii certifications Dedicated cabinet or private cages with optional private locking suites

Metered power available

Multiple circuit options 20A, 30A, 60A at 120V, 208V, single or 3-phase

A&B generator sets with 2n UPS redundant substation feeds

Carrier-neutral facilities with hundreds of iSPs on-net Diverse dark-fiber rings from multiple Tier 1 providers Biometric access with 24/7/365 on-site security staff

migrAtion services

Design a customized solution Build and burn-in the architecture Migrate data

Synchronize databases Migrate DnS

Help customer implement code Code testing with live data Zero downtime cutover

it starts with our philosophy:

“What’s the most

we can do?”

consulting services

networks

Architecture, implementation and optimization

experience includes backbone build-outs, iSP multi-homing, peering and WAn optimization for both short-term and long-term engagements

resource Computing

Virtualization and Hybrid Cloud environment deployment, implementation and management

Data center architecture

including rack layouts, cabling, airflow optimization and design Peak Hosting can manage deployments and migrations, either between facilities or build-outs in new facilities

experts in next generation data center technology, including Cisco nexus and Juniper QFabric

Standards Compliance

Secure computing environments (e.g. SAS70, PCi, iSo 27001) network Security

Stateful firewalling

intrusion Detection and Prevention (iDP)

and Support

P

eak Hosting’s customer support staff is your engineering staff,

and they average 15+ years experience. They are intimately

involved in the design and deployment of your system.

nobody is better positioned to maintain your infrastructure

than those who built it.

sAn/nAs–emc vnX 7500

eMC monitors all SAn/nAS hardware and proactively dispatches techs with replacement parts for preemptive maintenance

2n hardware delivers zero downtime SAn/nAS upgrades and maintenance

Troubleshooting ioPS, network, and disk latency for both block- and file-level SAn/nAS systems

Snapshot creation, point in time and roll-back

networking – isps, gloBAl BAckBone

Multi-homing, 8+ iSPs and dozens of peers ensure the lowest latency to your customer

A provider that doesn’t distinguish between problems we own and problems “upstream” on our iSPs; we own the solution no matter where the problem occurs

Local and global server load balancing design, installation, configuration, and troubleshooting

Latency, packet loss, and jitter troubleshooting, both within our network and external networks

Dual 2n, 2 Gig front-end and 2 Gig back-end LACP network troubleshooting

W

e have intimate knowledge

Support

continued…

virtuAlizAtion FAilover & redundAncy

To provide dedicated VM orchestrator access, or we can deploy your VM on your behalf

options to configure VMotion/Xen Motion or VM Fault Tolerance for hitless HA when applications are unable to run active-active on multiple physical systems

implementation of the fully fault-tolerant virtualization strategy

security

Collaboration to design and implement your unique security policy

Private network

Private firewall (router access control lists) Stateful firewalls optional

optional intrusion Detection Systems (iDS) and intrusion Detection and Prevention (iDP)

because we design, build

and maintain it.

Support

continued…

100% AlwAysup slA

sm

The first and only company in our industry to offer a no fine print, 100% Uptime SLA that allows for zero exceptions, not even planned or unplanned maintenance windows

The first and only service provider in the industry to guarantee things we can’t control, like issues at upstream iSPs

operAting system support

Linux and Windows installed and regularly updated oS debugging, tuning, mods, additions and removals User and file permissions

Patching and updates

Host-based intrusion Detection Systems (iDS) and intrusion Detection and Prevention (iDP)

monitoring And Alerting

P

eak Hosting uses nagios, the industry standard for iT

infrastructure monitoring. Whenever possible, we create

customized checks for your system so we can spot problems

before they begin. Items monitored include, but aren’t

limited to:

Hardware health (power supply, hard drives, rAM, CPU, fans, backplane) Disk space operating system CPU utilization SnMP counters Bandwidth usage Application availability

Support

continued…

Support

continued…

perFormAnce trending

Detailed SnMP-based performance-trending statistics on the hardware’s disk, CPU, memory, and network, as well as operating system and individual applications

You can request that we trend any custom oiD provided by the SnMP services

Here are just a few examples:

Apache

Apache processes Disk

Disk IOs per device

Disk latency per device Disk throughput per device Disk usage in percent Disk utilization per device Inode usage in percent IO service time IOstat

network

Firewall throughput

HTTP load time of a page Netstat

Postfix

Postfix bytes throughput

Postfix mail queue

Processes Fork rate Number of threads Processes Processes priority VMstat

To get

the same

compute

power,

we would

probably be

paying 50

to 100 times

more [on

Amazon].”

— John Hall, CTO, Tradesy

Support

continued…

System

Available entropy

CPU usage File table usage Individual interrupts Inode table usage Interrupts and context

Switches Load average Logged in users Memory usage Swap in/out Uptime Time

NTP kernel PLL estimated error (secs)

NTP kernel PLL frequency (ppm + 0) NTP kernel PLL offset (secs) NTP timing statistics for system peer

Diskstats_iops Disk IOs for /dev/sda Diskstats_latency Disk latency for /dev/sda Diskstats_throughput Disk throughput for /dev/sda

Support

continued…

Your business is unique.

You should expect nothing less of your hosting provider.

BAckup And Archiving:

off-site, bi-coastal data centers

1 TB included, standard for every customer

Additional space available as you grow, with no upper limit*

*Additional fees may apply

dAtABAse AdministrAtion

Master-Slave replication (MySQL) and clustering/log-shipping (Microsoft SQL) installation, configuration, and ongoing maintenance

Storage/Memory/CPU analysis to ensure optimal utilization

ApplicAtion support

* Supporting Everything but your codeSM Upgrades, patches, and support Troubleshooting installation

*“Applications” refers to software Peak Hosting downloads. “Code” is what your company provides

Support

continued…

As you grow and change, you need

dAtA center inFrAstructure

Monitoring of cooling, humidity, and other environmental elements to ensure the healthy operation of your dedicated hardware

Power supply maintained via redundant, fully 2n configuration Physical Security with video, bio-metric access and 24/7/365 on-site security staff

As you grow and change, you need

more than a hosting provider supplying

hardware and basic support

.

Peak Hosting. Everything but your code.

SM

(855) 901-7325 (PEAK)

[email protected]

www.PeakHosting.com

ved.

vice company

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