OpenText RightFax Release Notes

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OpenText RightFax Release Notes

10.6 Feature Pack 2, Service Release 1

Product Released: September 15, 2015

Release Notes Revised: September 2, 2015

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1 Introduction

These Release Notes provide an overview of OpenText RightFax 10.6 Feature Pack 2, Service Release 1, including fixed issues, delivery information, and installation instructions. OpenText recommends that you read these Release Notes in conjunction with the documentation included with the software package. If any conflicts exist, the Release Notes supersede the other documentation.

We also recommend that you check the OpenText Knowledge Center

(https://knowledge.opentext.com/) for any patches or documentation updates that may have been posted after the initial release of OpenText RightFax 10.6 Feature Pack 2, Service Release 1.

1.1 Release Notes Revision History

Release Notes Revision Number

Modification Date Section Modified

Modifications

1.0 September 2, 2015 All Initial release

2 About OpenText RightFax

This section provides an overview of OpenText RightFax 10.6 Feature Pack 2, Service Release 1.

OpenText RightFax 10.6 Feature Pack 2, Service Release 1 includes bug fixes and enhancements since the release of OpenText RightFax Feature Pack 2. For details about what is included, see Section 5, Fixed Issues.

2.1 New Features

OpenText RightFax 10.6 Feature Pack 2, Service Release 1 includes the following new features:

2.1.1 New Tab for Office and HTML Conversions

To fine-tune the quality of Office and HTML conversions, open Enterprise Fax Manager (EFM) and select any of the following check boxes on the Office and HTML tab in Conversion Engine Configuration:

 High Contrast. To improve legibility by darkening all grayscale.

 Convert All Text as Black. To render all text as black.

 Optimize for Images (slower). To improve the quality of images by enlarging the document to 600 dpi before downscaling it to the selected fax resolution.

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3 Packaging and Documentation

Downloads and documentation for OpenText RightFax are available in the OpenText Knowledge Center (https://knowledge.opentext.com/).

3.1 Packaging and Delivery Information

The software and documentation for OpenText RightFax 10.6 Feature Pack 2, Service Release 1 includes:

 OpenText RightFax 10.6 Feature Pack 2, Service Release 1 installation program

 OpenText RightFax 10.6 Feature Pack 2, Service Release 1 client installation program

 OpenText RightFax 10.6 Feature Pack 2, Service Release 1 Release Notes (this document)

3.2 Related Documentation

For additional information on OpenText RightFax, or for supplemental information on related products, refer to the RightFax 10.6 Feature Pack 2 documentation set, which is available in the OpenText Knowledge Center (https://knowledge.opentext.com/).

4 Upgrade Notes

Before you upgrade, review these instructions.

4.1 Preparing to Install

Before you install this update, please note the following important information.

 This update is intended for OpenText RightFax 10.6 Feature Pack 2 and server and client software. If you have not installed OpenText RightFax 10.6 Feature Pack 2, download it from the OpenText Knowledge Center and install it before applying this update. (You can also install OpenText RightFax 10.6 Feature Pack 2, Service Release 1 client applications by using the included client installation program. For more information, see Installing New RightFax 10.6 Feature Pack 2, Service Release 1 Client Applications.)

 Apply this update to local RightFax servers before installing it on remote RightFax servers.

 An update to this readme file may be available. Verify that you have obtained the most current readme file from the OpenText Knowledge Center,

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289.

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Caution

Before applying this update, all remote RightFax services must be shut down. If they are not shut down, data loss can occur. Also, database scripts could be run while a remote server is accessing the database, causing a failure to upgrade the database.

Important

This update will append new data to the whitelist.txt file. The previous file is backed up in the C:\Program Files (x86)\RightFax\$Uninstall RightFax 10.6 Feature Pack 2 Service Release\bin folder.

This update includes a new ConversionControl.xml file that will overwrite the existing one. The previous file is backed up in the

C:\Program Files (x86)\RightFax\$Uninstall RightFax 10.6 Feature Pack 2 Service Release 1\ Worksrv\Converters folder.

If you customized either of these files, you will need to edit the new files to restore your customizations.

4.1.1 Updating the RightFax Administrative Utilities

To successfully update the RightFax Administrative Utilities, including the RightFax Migration Tool, install the Microsoft Visual C++ 2010 Redistributable Package on the RightFax server before applying the update. The package is available on the Microsoft web site at http://www.microsoft.com/en- us/download/details.aspx?id=5555.

4.2 Downloading the Update

Download OpenText RightFax 10.6 Feature Pack 2, Service Release 1 from https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289

4.3 Installing the Update

To install the update on a RightFax server, complete the following steps:

1. Log on to the RightFax server as an Administrator.

2. Shut down all RightFax services and applications on the local machine and on all remote servers. Remote servers include:

 Remote DocTransports.

 Remote WorkServers.

 Microsoft Exchange servers that have the RightFax Connector for Exchange installed.

 Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.

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4. Double-click RightFax10.6FP2SR1.exe. Files are extracted, and the RightFax 10.6 Feature Pack 2, Service Release 1 installation program opens.

5. Click Start.

6. If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next.

7. The installation program must execute, write, and create SQL statements and requires SQL Server administrator access to the RightFax database. On the RightFax SQL Authentication page, specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next.

8. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the All remote RightFax services have been manually shutdown check box and then click Next.

9. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click Next.

10. To apply the update, click Next.

11. On the Changes Complete page, click Close to close the installation wizard.

12. Restart RightFax services.

13. Repeat these steps on all remote RightFax servers.

4.4 Installing the Update in a Shared Services Environment

If your environment uses the RightFax Shared Services Module, complete the following steps to install the update on each server that is connected with the Shared Services Module.

Important

Installing in a Shared Services system requires down time for all servers joined to the system. Please plan your installation accordingly.

To update RightFax servers in a Shared Services system, complete the following general steps:

1. Shut down services and back up the RightFax server 2. Install the update on the first server

3. Repeat on the other servers in the system 4. Restart RightFax services

4.4.1 Shut Down Services and Back Up the RightFax Server

1. Log on to the RightFax server as an Administrator.

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2. Shut down all RightFax services and applications on all RightFax servers that are joined to the Shared Services system and on all remote servers. Remote servers include:

 Remote DocTransports.

 Remote WorkServers.

 Remote e-mail gateways.

 Microsoft Exchange servers that have the RightFax Connector for Exchange installed.

 Remote Internet Information Servers with RightFax Web applications installed.

3. Back up the entire \RightFax directory and the RightFax SQL database.

4.4.2 Install the Update on the First Server

1. Double-click RightFax10.6FP2SR1.exe. The RightFax 10.6 Feature Pack 2, Service Release 1 installation program opens.

2. Click Start.

3. If you have backed up the RightFax directories, select the I have backed up my RightFax Installation check box and then click Next.

4. The installation program must execute, write, and create SQL statements and requires SQL Server Administrator access to the RightFax database. On the RightFax SQL Authentication page, specify the RightFax database to update, the SQL Server administrator user name, and the password for the database. Click Next.

5. If you have shut down all remote RightFax services or do not use remote RightFax servers, select the All remote RightFax services have been manually shutdown check box and then click Next.

6. The installation program will scan the local RightFax server for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click Next.

9. Restart RightFax services.

4.4.3 Repeat on the Other Servers in the System

1. Repeat the preceding steps on all other servers in the Shared Services system.

2. Repeat the preceding steps on all remote RightFax servers.

4.4.4 Restart RightFax Services

1. Restart each RightFax node, and then restart each remote RightFax server.

2. Verify that all servers are back online, and, if necessary, restart RightFax services.

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4.5 Installing the update on Client Computers

Important

Due to changes in RightFax 10.5 groups and cover sheets, you must use RightFax 10.5 or later client applications with RightFax 10.5 or later servers.

4.5.1 Updating Existing RightFax 10.6 Feature Pack 2 Client Applications

To install the update on a client workstation, complete the following steps:

1. Log on to the client workstation as an Administrator.

2. Double-click RightFax10.6FP2SR1.exe. The RightFax 10.6 Feature Pack 2, Service Release 1 installation program opens.

3. Click Start.

4. If you have backed up the RightFax server installation, select the I have backed up my RightFax installation check box and click Next.

5. The installation program will scan the local workstation for RightFax services and applications that are running. If RightFax services are running or if you have a RightFax application open, the Applications and Services page appears with a list of services and applications to stop. To allow the installation program to stop applications and services, click Next.

4.5.2 Installing New RightFax 10.6 Feature Pack 2, Service Release 1 Client Applications

You can also install fresh RightFax 10.6 Feature Pack 2, Service Release 1 client applications without first installing a previous version. To do so, download the RightFax 10.6 Feature Pack 2, Service Release 1 client installation program from

https://knowledge.opentext.com/knowledge/llisapi.dll/open/15703289 and run setup.exe. This installer can also be run from a command prompt. For more information about installing from command prompt, see the RightFax Installation Guide.

4.6 Troubleshooting the Installation

The installation program creates a log file that can be referenced for troubleshooting. Look for the file RightFax10_6_FP2SR1_date_time.log in the root of the RightFax program folder.

5 Fixed Issues

This section provides information about past issues that have been fixed in this release.

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5.1 Issues fixed in this release

Issue Name

Component Issue Description Resolution

RF-12329 Conversion Engine

A4-sized Excel spreadsheets do not convert as expected.

Fixed.

Embedded .PNG images do not appear in converted .DOC files.

Fixed.

Poor image quality of RTF-to- fax conversions.

Fixed.

Customized automation printer settings are lost when the Conversion Engine is restarted.

Fixed.

RF-12540, RF-13029

DocTransport Faxes sent with call grouping exceed the maximum number of pages defined in

DocTransport.

Fixed.

RF-13566 DocTransport First character of long company names are truncated along with trailing characters when using UseCompanyForCSID registry entry.

Fixed.

RF-13666 DocTransport Faxes received through RightFax Connect show the end of transmission time instead of the start of transmission.

Fixed.

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Issue Name

RF-13732 DocTransport When using LCR, RightFax Connect faxes do not show the JOBID until the fax is complete

To show the transmission ID of pending RightFax Connect faxes:

1. Open the Windows Registry Editor to the key HKEY_LOCAL_MACHIN E\Software\RightFax\Doc Transports\Transports\RF Connect

(x64:

HKEY_LOCAL_MACHIN E\Software\Wow6432Nod e\RightFax\DocTransports

\Transports\RFConnect) 2. Create a new DWORD

called NotifyOnPending.

3. Set the Value to 1.

Save changes and exit the registry editor.

RF-13733 DocTransport When using LCR, RightFax Connect fax status does not update if the sending server goes offline.

Fixed.

RF-13809 DocTransport Remote DocTransport stops after the corresponding application server goes down for more than 30 minutes.

Fixed.

RF-12320 Enterprise Fax Manager

Outbound auto-print of faxes that cannot be scheduled does not work.

Fixed.

RF-13384 Enterprise Fax Manager

Test SMS button in Pager Notifications tab does not work.

Fixed.

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Issue Name

RF-13379 FaxCtrl Cannot enter or paste Thai characters into Print-to-Fax coversheet notes.

Fixed.

RF-14020 FaxCtrl The NOTE embedded code fails to add note text to the coversheet when printing to the HPFax printer.

Fixed.

RF-13610 Paging Service Paging server crashes when processing SMTP alerts.

Fixed.

RF-13345 PostScript When receiving Searchable PDFs to a network directory or email, text on landscape pages is not searchable.

Fixed.

RF-13672 Production Integration Module does not generate notifications about conversion errors.

Fixed.

RF-13907 Production Integration Module does not generate the expected

information when macro ~6 for custom messages is used.

Fixed.

RF-13695 Product Licensing Utility

PLU crashes when activating after installing RightFax 10.6 FP1 SR3.

Fixed.

RF-13208 SAP Gateway User’s notification method is not used when sending faxes via SAP Gateway.

Fixed.

RF-13901 SAP Gateway SAP Gateway crashes after a notification work request fails.

Fixed.

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Issue Name

RF-13438 SMTP Gateway An extra page is created when attaching documents when using Office 365.

To remove extracted attachments from the SMTP header:

1. Open the Windows Registry Editor to the key HKEY_LOCAL_MACHIN E\Software\RightFax\Gate way\Gateway#

(x64:

HKEY_LOCAL_MACHIN E\Software\Wow6432Nod e\RightFax\Gateway\Gate way#)

2. Create a new DWORD called

Office365RemoveParts.

3. Set the Value to 1.

Save changes and exit the registry editor.

RF-13670 Web Client When delegate permissions are set at the group level,

searching for faxes among delegate accounts does not work.

Fixed.

RF-13898 Web Client Message that appears when the maximum number of Web Client connections is exceeded is not clear.

Fixed.

RF-13939 WebUtil WebUtil phonebook Boolean search is inconsistent.

Fixed.

RF-13017 WorkServer Poor image quality of PCL-to- fax conversions.

Fixed.

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Issue Name

RF-13825 WorkServer Problem converting fax body when sending a fax with Create PDF Image selected.

Fixed.

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6 Contact Information

OpenText Corporation 275 Frank Tompa Drive Waterloo, Ontario Canada, N2L 0A1

Support: https://support.opentext.com

Knowledge Center: https://knowledge.opentext.com

For more information, visit www.opentext.com

OpenText RightFax Release Notes