Papercast Display User Manual

(1)

PAPERCAST E-PAPER PASSENGER INFORMATION DISPLAY SYSTEM

Papercast Display

User Manual

(2)

LIST OF TABLES

Table 5-1: Keys required for different display/screw types 24

LIST OF FIGURES

Figure 1-1: Papercast icon 5

Figure 2-1: Equipment required to bring display online 5

Figure 2-2: GSM antenna cable connector 6

Figure 2-3: WiFi antenna cable connector 6

Figure 2-4: Display with all cables correctly plugged in 6

Figure 3-1: “Unit terminal” user interface 9

Figure 3-2: current connection type 9

Figure 3-3: current APN settings 10

Figure 3-4: setting/changing connection to mobile 11

Figure 3-5: current WiFi credentials 12

Figure 3-6: setting/changing connection to WiFi 13

Figure 3-7: setting/changing connection to Ethernet 14

Figure 3-8: enclosed cables 14

Figure 3-9: display correctly connected to a PC 15

Figure 3-10: Logging in via PuTTY terminal emulator 16

Figure 3-11: current connection type 16

Figure 3-12: current APN settings 17

Figure 3-13: setting/changing connection to mobile 18

Figure 3-14: current WiFi credentials 19

Figure 3-15: setting/changing connection to WiFi 20

Figure 3-16: setting/changing connection to Ethernet 21

Figure 4-1: mobile (left) and WiFi (right) antenna connector 23

Figure 5-1: 5-PIN power connector 26

(4)

LIST OF ABBREVIATIONS

AADS Automated Annunciation and Display System

AHD Analog High Definition

APC Automated People Counter

API Application Programming Interface

AVL Automatic Vehicle Location

BP Bus Priority

CAD Computer Aided Dispatch

CAS Collision Avoidance System

CCTV Closed Circuit Television

CEP Circular Error Probability

CMS Central Management System

CU Control Unit

DVR Digital Video Recorder

EGNOS European Geostationary Navigation Overlay Service

GLONASS Global Navigation Satellite System

GNSS Global Navigation Satellite System

GPIO General Purpose Input Output

GPS Global Positioning System

HDMI High Definition Multimedia Interface

HTTPS Hyper Text Transfer Protocol (Secure)

IBIS Integrated Board Information System

IP Internet Protocol Address

LAN Local Area Network

LTE Long-Term Evolution

MDT Mobile Data Terminal

PA Passenger Annunciation

RGB Red Green Blue

SIP Session Initiation Protocol

TCP Transmission Control Protocol

TSP Transit Signal Priority

UDP User Datagram Protocol

UPS Uninterrupted Power Supply

VLU Vehicle Logical Unit

(5)

1 BEFORE INSTALLATION

Before installing the displays on location, it is recommended to test one display and check if it is establishing network connection with the Papercast server (i.e. if modem, mobile provider, SIM and APN settings are working correctly).

Power up the display in the oﬃ ce with enclosed mains cable. If the display blinks twice in full white and then shows the Papercast icon (or customer logo, if requested and provided), everything is in order.

To check the network connection, connect the Mobile antenna. After 2-5 minutes the

maintenance screen or content from the active layout should appear. If you’re adding a display to an already established system (with data feed, assigned layout and operation profi le, etc.), it should show the bus station relevant content.

Papercast Content Management System (CMS) off ers 3 ways to check if the display has established connection with the server, please see chapter Check connection status below.

Content can be loaded to display before shipping, depending on the individual customer agreement.

2 ESTABLISH CONNECTION BETWEEN DISPLAYS AND THE CMS

2.1 Enclosed equipment

1x Powersupply-desk-0002 charger 1x Cable-mains-0001 charging cable 1x Antena-3g-gsm-0008 GSM antenna 1x Antena-Wifi -0004 WiFi antenna

Figure 1-1:

Papercast icon

1

2

3

4

(6)

2.2 Connect the display

2.2.1 Mains power

1) Plug charging cable into the mains power socket.

2) Connect charger with the charging cable.

3) Connect charger with display’s power connector .

4) Connect GSM antenna with display’s GSM connector .

Figure 2-2: GSM antenna cable connector 5) OPTIONAL (if ordered): Connect WiFi antenna with display’s WiFi connector .

Figure 2-3: WiFi antenna cable connector

1 2

3 3

5 4 4

(7)

2.3 Access the CMS backend application

For CMS credentials please contact your distribution service or support at [email protected]:

URL:https://customerdomain.papercast.net Username:customerusername

Password:customerpassword

Shipped displays are already added to the customer CMS portal.

2.3.1 Check connection status

When the display is powered up and has established an Internet connection, it takes 3 to 5 minutes for an image to show.

CMS off ers three ways to check the display’s connection status:

• Via Monitor module

• Via Displays module

• Via Administration > Display controllers module

2.3.1.1 Monitor

Open the Monitor module and scroll down to Display previews. All displays with active data connection are colored green:

2.3.1.2 Displays

Displays module shows all displays in the system. Check the “Online status” column to see whether display is

“online” or “oﬄ ine”:

(8)

2.3.1.3 Display controllers

Display controllers module shows all display controllers in the system. Check the “Online” column to see whether display is

“online” (green) or “oﬄ ine” (red):

3 SET/CHANGE NETWORK CONNECTION TYPE

IMPORTANT!

Each connection type requires hardware support. Customers have to specify during the ordering process which connection types they intend to use. Without hardware support below changes won’t have any eff ect.

Displays support three network connection types:

• Mobile (default)

• WiFi

• Ethernet

There are two ways to change the network connection type:

• Via CMS (online confi guration)

• Via terminal emulator (oﬄ ine confi guration)

3.1 Via CMS

IMPORTANT!

To change the network connection type via the CMS, the display has to be “online”.

Expand the Administration module and open the Display controllers module. Select the display for which you wish to change the connection type, click on the More tools icon and select Unit terminal.

(9)

Figure 3-1: “Unit terminal” user interface

Setting and changing network settings is a two-step process:

1) Set or change parameters 2) Reboot to activate

Without rebooting the console no changes will take eff ect.

3.1.1 Check current connection type

Type in the command

pcc -sd | grep access

and press ENTER to check current network connection type.

Figure 3-2: current connection type

(10)

3.1.2 Mobile connection

To establish communication via the mobile network, display must have:

1) Correctly inserted SIM card

2) Correct APN settings on the SIM card 3) Correctly installed mobile antenna

Type in the command

pcc –a

and press ENTER to check current APN settings.

Figure 3-3: current APN settings

Set the APN credentials the display will use to connect to the Internet. Credentials are provided by your Internet Service Provider:

APN: your_APN_name

Username: example or empty * Password: examplep or empty *

* If UN and PW are provided, set them, if not, don’t.

Set APN

Enter the command

pcc -a your_APN_name -u example -p examplep

in the command line and press ENTER to return .

1 2

(11)

Change network type to mobile Enter the command

pcc –i3

in the command line and press ENTER to return 3 .

Reboot to activate

Enter the command

pcc -r

in the command line and press ENTER to return 4 .

Figure 3-4: setting/changing connection to mobile

In a few minutes the display will automatically establish Internet connection via the mobile network. Check connection status in CMS. If no connection, check for possible reasons.

3.1.3 WiFi connection

IMPORTANT!

WiFi module required.

1 1

2

(12)

Type in the command

pcc –w

and press ENTER to check current WiFi credentials.

Figure 3-5: current WiFi credentials

Set the WiFi credentials the display will use to connect to the Internet. Credentials are provided by your Internet Service Provider:

SSID (username):example Password:examplep

Set SSID and Password

Enter the command

pcc -w example -p examplep

Change network type to WiFi

Enter the command

pcc -iv

1

2

3

(13)

Reboot to activate Enter the command

pcc -r

Figure 3-6: setting/changing connection to WiFi

3.1.4 Ethernet connection

IMPORTANT!

Ethernet connector required.

Change network type to Ethernet

Enter the command

pcc –ie

1

4

2

(14)

pcc -r

Figure 3-7: setting/changing connection to Ethernet

3.2 Via terminal emulator

Enclosed:

1x Cable-papercast-0008 diagnostics cable

1x Cable-Module-RS232-0001 USB-to-serial adapter (mostly this is a plug&play adapter, rarely you need to install the drivers available at https://www.ftdichip.com/Drivers/VCP.htm)

1 2

6

7

(15)

Connect the diagnostics cable to:

• display

• charger and charging cable (and plug it into the mains power socket)

• USB-to-serial adapter

Connect the USB-to-serial adapter to PC (the green light on the blue connector must blink, indicating successful connection) and start a terminal emulator (freeware, e.g. Putty, Tera Term).

Figure 3-9: display correctly connected to a PC

In terminal emulator confi gure the following:

• Port name – must be RS-232 standard compliant, e.g. COM1

• Speed – 115200 (115200N8, no parity, 8 data bits)

Once the terminal emulator is confi gured and the display is connected, wait a few minutes for the “Papercast login” line to appear (if it doesn’t, press ENTER).

6

1

7

(16)

Type in the command

root

and press ENTER.

The “Password” line appears. Press ENTER.

is the command line where you will enter your commands.

Figure 3-10: Logging in via PuTTY terminal emulator Setting and changing is a two-step process:

1) Set or change parameters 2) Reboot to activate

Without rebooting the console no changes will take eff ect.

3.2.1 Check current connection type

Type in the command

pcc -sd | grep access

and press ENTER to check current network connection type.

8

(17)

3.2.2 Mobile connection

To establish communication via the mobile network, display must have:

1) Correctly inserted SIM card

2) Correct APN settings on the SIM card 3) Correctly installed mobile antenna

Type in the command

pcc –a

and press ENTER to check current APN settings.

Figure 3 12: current APN settings

Set the APN credentials the display will use to connect to the Internet. Credentials are provided by your Internet Service Provider:

APN:your_APN_name

Username:example or empty * Password:examplep or empty *

* If UN and PW are provided, set them, if not, don’t.

(18)

Set APN

Enter the command

pcc -a your_APN_name -u example -p examplep

in the command line and press ENTER to return

Change network type to mobile

Enter the command

pcc –i3

Reboot to activate

Enter the command

pcc -r

in the command line and press ENTER.

Figure 3-13: setting/changing connection to mobile

In a few minutes the display will automatically establish Internet connection via the mobile network. Check connection

1

3

5

2

4

(19)

3.2.3 WiFi connection

IMPORTANT!

WiFi module required.

Type in the command

pcc –w

and press ENTER to check current WiFi credentials.

Figure 3-14: current WiFi credentials

Set the WiFi credentials the display will use to connect to the Internet. Credentials are provided by your Internet Service Provider:

SSID (username):example Password:examplep

Set SSID and Password

Enter the command

pcc -w example -p examplep

Change network type to WiFi

Enter the command

pcc -iv

1

3

2

(20)

pcc -r

Figure 3-15: setting/changing connection to WiFi

3.2.4 Ethernet connection

IMPORTANT!

Ethernet connector required.

Change network type to Ethernet Enter the command

pcc –ie

4 1 2

(21)

pcc -r

Figure 3-16: setting/changing connection to Ethernet

3

(22)

4 INSTALLATION

4.1 Solar powered displays

For mounting instructions see appendix.

4.1.1 Fuse

In order for the device/display to receive power from the solar panel, you must insert attached fuse into the fuse socket.

Open the battery box by unscrewing the three M4x16 bolts:

Pull out the cable with the fuse socket . The fuse is attached to the fuse socket cap with simple duct tape.

Remove the duct tape and insert the fuse into the fuse socket . Close the fuse socket cap and put it back in the box.

Close the battery box.

1

2

(23)

IMPORTANT!

If display is not in use and solar box is not installed on site (e.g. is stored in a warehouse or an oﬃ ce), please remove the fuse from the fuse socket.

We do not recommend powering the display with the solar panel when indoors, as it won’t receive enough sunlight.

4.1.2 Solar panel position and orientation

Solar panel must be facing the equator for optimal sun exposure. Solar panel must be positioned in a well-lit spot and out of shade of surrounding objects.

4.1.3 Solar panel maintenance

Leaves, excessive pollen or bird droppings can disrupt the panel’s energy transmission. If exposure to these elements cannot be avoided, more frequent check-ups will be needed.

If you notice a sudden drop in performance (the battery charges slowly or does not charge at all), check the solar panel surface for impurities. E.g. if a single solar cell is covered with a leaf, or if dust/pollen is covering the surface, the solar panel may stop charging the battery. To avoid this, it is recommended the panel surface is cleaned regularly.

4.1.4 Pole mount – limitations

For mounting any round pole can be used as long as the pole diameter is 70 mm or more. If the pole diameter is less than 70 mm, please contact manufacturer.

4.1.5 Connectivity

Connect the antennas (enclosed) with the display and fi x the antenna on the side of solar panel (top for best exposure, below for best protection) or pole, preferably as high as possible to get the best signal.

Figure 4-1: mobile (left) and WiFi (right) antenna connector If connecting via Ethernet, plug in the Ethernet cable (NOT enclosed).

(24)

5 TROUBLESHOOTING

5.1 Opening the display unit

1. Put the display face down on a ﬂ at non-abrasive surface.

Picture 5-1: display back side with visible screws at the edge 2. Unscrew the screws on the back-side edge. Find the appropriate key in the table below:

Table 5-1: Keys required for diﬀ erent display/screw types

Picture 5-2: Hex Socket keys (left) and M4x16 hex socket cap button head screw (right) 3. Lift the back housing from the right side to the 45° angle.

13” single, double, triple 32”

Screws

M4x16 button head

M3x8 button head M5x8 button head

Key

2.5mm hex socket 2 mm hex socket 3 mm hex socket

(25)

5.2 Insert SIM Card

IMPORTANT!

When changing SIM card, the display has to be disconnected from the power source!

SIM Card is required for mobile online connectivity mode. Other modes (oﬄ ine, Ethernet online) do not require a SIM card.

Displays can be shipped with SIM card inserted and set to establish connection via GSM mobile network by default, or the customers can opt to insert SIM cards themselves.

(26)

5.3 Change SD card

All Papercast displays require an SD memory card in order to function. Displays are shipped with an SD card with appropriate software and settings already inserted.

SD cards should only be changed with new SD cards provided by Papercast.

5.4 Power

5.4.1 Mains

If you connect the display to mains power and it does not blink twice in full white and shows the icon/logo, the display is not receiving power.

• Power cable not plugged in correctly

• Faulty charger (please contact your local distributer or manufacturer for replacement)

5.4.2 Solar

• Fuse not inserted

• If fuse is inserted, check if blown

• If blown, replace

• If not blown, check voltage on the power cable connector connected to display: set voltmeter to DC, check PIN 1 (ground, black cable) and 3 (+12 V, red cable), voltage should be ~12 V

• If not ~12 V, check wiring

• If no reason found, contact support at [email protected]

5.5 Connection

Figure 5-1: 5-PIN power connector

(27)

5.5.1 Mobile

• SIM card has locked PIN

• SIM card has no data plan

• Antenna is not connected properly

• APN settings are not correct > reset via unit terminal in CMS or terminal emulator, or contact support at [email protected]

• Very poor signal

– check antenna environment, antenna should not be enclosed in any housing or box

– micro location has poor signal > check signal strength with mobile operator or contact support at [email protected]

• Ports 80 and 443 are behind a firewall > check your firewall settings and open the 80 and 443 ports

5.5.2 WiFi

• UN and PW are not set correctly > reset via unit terminal in CMS or terminal emulator, or contact support at [email protected]

• Antenna is not positioned, attached, inserted correctly

• Very poor signal

– check antenna environment, antenna should not be enclosed in any housing or box

– micro location has poor signal > check signal strength with WiFi operator or contact support at [email protected]

5.5.3 Ethernet

• Check whether Ethernet cable is connected correctly

• Check your firewall settings

• If your IP is set to static, send IP, gateway and netmask to [email protected]

(28)

Solar powered e-paper bus stop display

Cloud-based data management platform

Improve the passenger experience with Better ETA

Easy onboarding

Improve predictions

Instant integration Complete freedom

Instantly accurate

Reduce perceived wait times

Make it your own

Simple integration Have absolute control When it suits you

Customer satisfaction Stay protected Register and activate new displays

using the management platform in just a few clicks

Understand your arrival time accuracy and improve it by more than 30%

Offers simple integration with GTFS, GTFS RT, SIRI and other data standards

The ultimate flexibility to customize content exactly how you want

Better ETA makes real-time adjustments to your existing data feeds

Share local news and information or generate advertising revenue

Create and customise your own layouts, apps and widgets using javascript Node.JS

Directly disseminate better bus arrival predictions to your customers Manage every aspect of every display, at any time, from any device Publish content instantly or schedule

for certain times

Boost passenger satisfaction with better bus arrival predictions Receive notification in the event of attempted vandalism

Sunlight readable

Fully protected High contrast HD e-ink displays with night time LED illumination

Ruggedized IP65-rated enclosure with accelerometer

Solar powered

Easy installation Market leading power, processing and data performance

Standalone ‘off-the-grid’

display, installed in hours

Wireless connectivity

Complete control Optimised data compression and transmission

Bespoke cloud based advanced management system

Display options

Instant integration Standard and custom display configurations

Simple integration supporting major open standards

Seamless refresh

Better ETA

Local content rendering and partial screen update

Optional analytics to improve data accuracy

Papercast Display User Manual

PAPERCAST E-PAPER PASSENGER INFORMATION DISPLAY SYSTEM