the better way to pay
we are DOKU
PT NUsa saTU INTI arTha (Dba “DOKU”) Is INDONesIa’s largesT aND fasTesT grOwINg PrOvIDer Of elecTrONIc PaymeNT sOlUTIONs.
We provide electronic payment processing, online and in mobile applications. Enabling e-Commerce merchants of any size to accept a wide range of online payment options, from credit cards to emerging payment types.
We partner with and connect directly to a large network of payment processors and other payment service providers to offer a one-stop solution for our clients – providing simplified electronic payment management. Our payment solutions are enhanced with the most advanced risk management features to address complexities and risk of online transactions. We are a certified PCI DSS Level 1 compliant payment gateway and a licensed operator for e-money.
Founded in 2007, DOKU has a well-established track record in designing, integrating, and optimizing e-commerce transaction systems for local and international merchants in various industries.
From our headquarters in Jakarta, we currently process payments valued in excess of USD500M per year on behalf of over 800 businesses in and outside of Indonesia.
DOKU Enterprise for a
Customized Payment Solution
easy to integrate, secure and
reliable gateway
ONlINe PaymeNTs
A rAngE OF PAyMEnt MEthODS CAn bE ACCEPtED WIth DOKU AnD ALL ArE PrOCESSED In rEAL-tIME. by PrOvIDIng A SEAMLESS PAyMEnt SOLUtIOn, DOKU hELPS yOUr bUSInESS In MAxIMIzIng SALES rEvEnUES.
tO StArt ACCEPtIng PAyMEntS, yOU CAn ChOOSE FrOM Any IntEgrAtIOn
MEthODS thAt bESt SUIt yOUr bUSInESS nEEDS AnD tEChnICAL rEqUIrEMEntS.
O U r e NT er P r Ise sO l UTION s
This option allows your server to communicate with our payment systems and to store additional transaction
information. You are hosting the payment page and customers will be redirected to DOKU pages during the checkout process.
• Collect and store additional transaction information on your server
• Develop your own transaction reporting
• Card details are handled by you
• Link payments to your back office software
• Need SSL Certificate and must be PCI DSS Compliant
• 3D Secure Authentication This is the simplest and most inexpensive integration method
available to our merchants. DOKU will handle all the credit card details and management. When customers reach the checkout page, they are redirected to a DOKU hosted payment page.
• No card data collected, stored or transferred on your site
• Card details are handled by DOKU
• Compatible with shopping carts and token payments
• Default design available
• Customizable to merchant’s look and feel
• Supports all credit cards and additional payment methods
• No limitations of hardware or software
• 3D Secure Authentication
This option lets you integrate payments seamlessly by securely capturing the credit card details in one single step with iFrame on your checkout page. This is the most flexible and cost-effective integration to maintain when using a hosted payment page.
• Card data is handled by DOKU
• Customizable via style sheet that you control
• Seamless flow so your customers never know they are not on your website
hosted Payment Page enterprise bridge
enterprise gateway frame Page
Enterprise Gateway is a white-label payment solution giving you complete control over the way you process payments. Collect the credit card details through your own secure servers and securely pass them across to DOKU for authorisation and storage.
• Customers stay at your site
• Design, host and manage your own payment pages
• Build your own transactional reporting
• Need SSL Certificate, 3D Secure Merchant Plug-in and must be PCI DSS Compliant
TOKeN PaymeNTs
mObIle PaymeNTs
DOKU enables merchants to process payment with Token.
Merchants can offer to store shoppers’ payment information so details only have to be entered once, creating a more convenient check out experience.
With this system, you can:
• Tokenize cards one at a time or in bulk
• Always get the same token for any card number
• Trigger payments against the token using our APIs
• Trigger payments in bulk via our batch service
rIsK aND fraUD maNagemeNT
best In class risk management
DOKU strives to save as many sales for our clients as possible while diligently confronting fraud. DOKU deploys its own neural data management platform to manage domestic fraud, enabling our risk teams to make reliable and quick decisions when challenging transactions. We have 7 years of rich local enterprise data in our platform to more completely and accurately detect fraud. By teaming up with ReD Retail Decisions, a global leader in fraud management, our solution becomes unique in terms of richness of data in reducing your exposure to global fraud risks.
Premium fraud management
When a business has a specific need for more stringent fraud screening, you can choose to add a premium fraud-screening tool and analysis service to create the ultimate anti-fraud protection, completely tailored to your business needs.
DOKU provides analysis, design, modeling and monitoring expertise to optimize transaction conversion, while increasing acceptance rate and keeping chargeback threshold below the industry standard of 1%.
DOKU provides:
• Fully hosted and managed in-house fraud screening
• Real time monitoring of merchant payment traffic
• Unlimited rules configuration
• Custom behavioral analysis by local and international experts Our recurring payment solution is designed to ease the
management and control of repeated transactions. The DOKU subscription payment solution is developed for certain business models that require payments at regular intervals such as memberships or digital content subscriptions.
With DOKU subscription payments, you will be able to:
• Ensure a steady and reliable cash flow
• Reduce costs in collection of payments
• Increase customer retention
• Reduce your exposure to PCI DSS Compliant requirements when you store credit card numbers in your system
sUbscrIPTION PaymeNTs
advance reporting
DOKU provides easy access to detailed information about all your payment activities from our cloud-based portal called DOKU Office.
The advance-reporting interface offers professional and intuitive tools making it easy to manage and reconcile transactions.
Our support team can also provide customized reports for clients who have specific reporting requirements. This is especially useful for customers who need bespoke reports, accurate notification of transaction data, detailed analysis on payment trends and fraud management.
client management
We provide a range of customer implementation and sustaining support services to ensure a high level of performance, reliability, and satisfaction for our customers. Our IT and Operations team is available 24 hours a day. Our offerings include phone support, e-mail, chat, and self-help through tutorials and guiding documents.
Premium support is also offered to our enterprise customer delivered by a dedicated technical account manager.
merchaNT sUPPOrT
If you are equipped with an Android, iPhone, 3G or web-enabled mobile solution and want to add mobile payment capabilities, we can provide either an API plugin or an iFrame. DOKU will securely host your payment pages in your company’s look and feel. We are invisible to your customers. DOKU’s mobile payment solution is in full compliance to security standards. Unlike normal Android and iPhone apps, DOKU’s mobile payment solution is fully compliant as the card number is entered into a page hosted by a compliant payment gateway.
DOKU’s mobile payment solutions allows your customers to:
• Pay with DOKU Wallet
• Pay by Credit Card
• Pay with bank account
We cater to branded merchants and large enterprises from various industries
A few of our clients
