Royal & Sun Alliance Insurance plc (We) and the Assured agree that:

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This Policy (and the schedule, the Institute Clauses and the Certificate of Insurance which forms an integral part of the Policy) is a legal contract.

Please examine it thoroughly to ensure it meets your requirements. If it does not, please advise Your insurance adviser as soon as reasonably possible.

Royal & Sun Alliance Insurance plc (We) and the Assured agree that:

1. this Policy, the schedule, the Certificate of Insurance, the Institute Clauses (including any Certificate of Insurance and/or Institute Clause issued in substitution) and any

endorsements shall be considered one document and

2. all statements made and information supplied by the Assured or on the Assured‟s behalf for the Company‟s consideration are true to the best of the Assured‟s knowledge and belief and shall be incorporated into and form the basis of this contract of insurance and

3. failure to disclose all material information, whether or not the subject of a specific question by the Company, may invalidate the contract of insurance or result in a claim being rejected. However if the Assured are in any doubt as to whether information is material or not, please contact Your insurance adviser and

4. the Company will provide the insurance described in this Policy, subject to the terms and conditions, for the insurance shown in the Certificate of Insurance for which the Assured shall pay and the Company shall agree to accept the premium,

provided that this Policy shall not be in force unless it is accompanied by a Certificate of Insurance which has been initialled by a party authorised by the Company.

A. P. Brown UK Chief Executive Royal & Sun Alliance Insurance plc

Royal & Sun Alliance Insurance plc (No. 93792).

Registered in England and Wales at St Mark‟s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised and regulated by the Financial Services Authority

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Assured Peters and May Limited and/or subsidiary companies, as agents for whom they have instructions to arrange insurance

Policy Number T002378

Issue Number 1

Date 21 October 2013

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Marine Cargo Insurance

Page Contents

[4] Section 1: Definitions

[4] Section 2: Explanatory Notes [6] Section 3: Scope of Cover [8] Section 4: Rates/Premium [11] Section 5: Excluded Goods

[12] Section 6: Standard Cover - Institute Clauses [13] Section 7: General Terms

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Section 1: Definitions Excess

The amount which the claimant shall bear each and every loss, as stated on the Certificate of Insurance.

Subject-matter insured

Goods and/or merchandise as described in the Certificate of Insurance for which the freight forwarder has arranged transport, but excluding goods shown under Section 3 of the Policy.

You/Your/Assured

The freight forwarder and the customer for whom the insurance has been arranged as shown on the Certificate of Insurance.

Section 2: Explanatory Notes Assignment

The Policy and/or any Certificate of Insurance issued hereunder covers the Assured‟s interest in the Subject-matter insured and also extends to cover the interest of any third party to whom the customer for whom the insurance has been arranged assigns interest upon transfer of ownership of the Subject-matter insured as determined by the terms of sale.

To assign the Certificate of Insurance, the Assured simply signs the reverse of the Certificate of Insurance over their company name.

Basis of Valuation

This will be the agreed method of establishing the value of the Subject-matter insured for declarations and claims adjustment purposes.

Certificates of Insurance

Certificates of Insurance are issued by or on behalf of the Company as evidence of the existence of the Policy, including the applicable conditions. They are customarily used when dealing with overseas buyers/consignees and are freely assignable as insurable interest transfers from one party to another.

Company (Underwriters)

Royal & Sun Alliance insurance plc Endorsement

An endorsement will be issued by the Company where there is any alteration to the terms and conditions of the Policy.

Europe

Andorra, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Slovakia, Spain, Sweden, Switzerland

Institute Clauses

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5 Insurable Interest

The Policy provides cover if the Assured, or any third party to whom the insurance has been assigned, has an insurable interest in the Subject-matter insured at the time of the loss.

Insurable interest and/or responsibility for insurance will normally be determined by the terms of sale.

Insured Value

The Certificate of Insurance which evidences cover under this Policy includes an Insured Value. The Insured Value is the total value of the Subject-matter insured calculated in accordance with the Basis of Valuation (see within).

Issue of Certificates

The Assured is authorised to issue and countersign Certificates of insurance subject to the terms and conditions of the Policy, it being understood and agreed that all Certificates shall be

countersigned by a duly authorised representative of the Assured. Maximum Sum Insured

The Policy includes maximum sums insured as detailed in Policy. The maximum sums insured are the maximum values acceptable to the Company on any one conveyance or at any one location at any one time.

Should the maximum sums insured be inadequate then consideration can be given to an increase upon application to the Company.

Own Vehicle(s)

Commercial road vehicles owned and/or operated by the Assured principally used for the transportation of goods. This definition does not include Engineer's or Representatives road vehicles

Rights of Recovery

The Company is to receive the benefit of any amount(s) recoverable from carriers, suppliers or any other third parties upon payment of a claim under this insurance.

Subsidiaries

Peters and May Management Limited Peters and May Dangerous Goods Limited Peters and May Global Logistics Limited Corporate Express Couriers Limited Peters and May France SARL Peters and May Spain S.L. Peters and May Germany gmbh Peters and May USA Inc United Kingdom

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Section 3: Scope of Cover Period of Insurance

To cover all sendings made between 14 September 2013 and 13 September 2014. Subject-matter Insured

Approved Goods and/or Merchandise for which the Assured have instructions to arrange insurance and for which they are also arranging the freight movement.

Non-approved goods are as per list within Section 5 and are excluded unless specifically agreed by the Company prior to the commencement of the transit.

Goods are split in 4 categories as follows: Category 1 – Approved general merchandise Category 2 – Household goods & personal effects Category 3 – Motor vehicles

Category 4 – Yachts &/or boats of all description Packing

Suitably packed, stowed and/or secured for transit Voyage/Transit

From ports and/or places in the World to ports and/or places in the World as per rating schedule and list of excluded and restricted countries as below:

Excluded countries Afghanistan, Belarus, Democratic Republic of Congo (formerly Zaire), Egypt, Eritrea, Guinea (Republic of), Guinea-Bissau (Republic of), Iran, Iraq, Ivory Coast, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), North Korea, Serbia, Somalia, South Sudan, Sudan, Syria, Tunisia, Republic of Yemen, Zimbabwe, and any country where local legislation precludes insurance being effected outside that country.

Basis of Valuation

1. Approved general merchandise

Intercompany movements Replacement cost, excluding consequential loss

and/or goods not intended for sale absolutely

Inland transits including FOB sendings Invoice cost to customer

Imports/exports Cost insurance and freight plus 10%, plus duty if

incurred 2. Household goods and personal effects

Replacement value at destination 3. Motor vehicles

Market values. 4. Yachts &/or boats

New yachts &/or boats: Sales price plus insurance and freight plus 10% as declared by customer

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Conveyances: Powered vessels and/or airfreight and/or land conveyances (including Assured‟s own vehicles) and/or parcel post

Maximum Sum Insured: GBP 12,000,000 any one occurrence or (if more than one

occurrence) all occurrences of a series consequent upon or attributable to one originating cause

GBP 1,000,000 Any one location in the ordinary course of transit for Categories 1, 2 and 3 of Subject Matter Insured

GBP 12,000,000 Any one location in the ordinary course of transit for Category 4 of Subject Matter Insured

GBP 4,000,000 any one yacht and/or boat

GBP 25,000 any one vehicle owned or operated by the

Insured (inland transits only)

GBP 1,000,000 any one hauliers vehicle (inland transits only)

GBP 5,000 any one postal sending

but on any one conveyance

GBP 1,000,000 for Categories 1, 2 and 3 of Subject Matter Insured

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Section 4: Rates/Premium

1. Approved general merchandise

To or from:-

Zone A: Inland transits only

Zone B: Europe

Zone C: North America, South Africa, Australasia, Middle East & Caribbean

Zone D: Far East

Zone E: Rest of World (no risk after discharge from vessel or aircraft unless agreed by Insurers prior to shipment)

2. Household goods and personal effects

To or from:-

Zone A: Inland transits only

Zone B: Europe

Zone C: North America, South Africa, Australasia, Middle East & Caribbean

Zone D: Far East

Zone E: Rest of World (no risk after discharge from vessel or aircraft unless agreed by Insurers prior to shipment)

3. Motor vehicles

To or from:-

Zone A: Inland transits only

Zone B: Europe

Zone C: North America, South Africa, Australasia, Middle East & Caribbean

Zone D: Far East

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9 4. Yachts and/or boats

To or from:-

Zone A: Inland transits only

Zone B: Europe

Zone C: North America, South Africa, Australasia, Middle East & Caribbean

Zone D: Far East

Zone E: Rest of World (no risk after discharge from vessel or aircraft unless

agreed by Insurers prior to shipment) To be agreed with insurers prior to shipment.

Declarations

Declarations should be submitted monthly. Premiums will be invoiced as follows: Peters and May USA – quarterly Other - monthly

Special Conditions/Exclusions

1. Excluding third party liability howsoever arising.

2. Excluding cover whilst the yacht and/or boat is in the water except during loading or

unloading on to or from the carrying vessel and whilst awaiting loading (if any other insurance has ceased to operate)

Depreciation clause for shipments of yachts etc.

Underwriters liability is restricted to the reasonable cost of repair and no claim is to attach hereto for depreciation consequent thereon.

Notwithstanding the above Underwriters are willing to include depreciation on new yachts insured under this Policy subject to the following:

1. The Assured to be a co-insurer for 10% of such depreciation claims.

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Aid Shipments

Aid shipments subject to Institute Cargo Clauses (C) only (World to Afghanistan, Iraq or other places in the World). No risk after discharge from vessel or aircraft in respect of shipments to continent of Africa unless otherwise agreed by Insurers prior to shipment.

Warranties

In respect of shipments of Category 4 items (Yachts and/or boats), unless specifically agreed by Underwriters prior to attachment of risk, the following warranties apply:-

1. warranted all yachts and/or boats: A. must be shipped on a:

1. Peters and May cradle, or Peters and May supplied cradle or manufacturer built cradle or

2. MAFI trailers and/or specialist trailer for RORO or 3. specialist trailers for road transport and

B. shipped from or within the USA, may be shipped on a Peters and May supplied wooden cradle where the yacht and/or boat is less that 50ft in length

2. warranted all yachts and/or boats in excess of GBP 250,000 value (or equivalent in other currencies) must have a Peters and May Loadmaster or approved surveyor or an approved person with superior technical knowledge equivalent to a Loadmaster supervising loading.

RORO – supervision of loading refers to loading of the yacht and/or boat to the MAFI trailer only and not loading of the MAFI trailer to the carrying vessel

Liner services – except where loading of the yacht and/or boat is to a deck of „flats‟ on the carrying vessel, supervision of loading refers to loading of the yacht and/or boat to the flat or flatrack [TEU] only and not loading of the flat or flatrack [TEU] to the carrying vessel 3. warranted all yachts and/or boats valued in excess of GBP 1,250,000 (or equivalent in other

currencies) must have:

a. a load and stow survey by approved surveyor and

b. a Peters and May Loadmaster or an approved person with superior technical knowledge equivalent to a Loadmaster supervising loading and discharge.

Supervision of discharge is not required for the unloading of MAFI trailers and/or flatracks, unless Peters and May have agreed to discharge the yacht and/or boat from the MAFI trailer and/or flatrack prior to custody and control passing to the customer and/or consignee (and/or their representatives)

Excess (unless otherwise declared to and agreed by Insurers prior to shipment) 1. Approved general merchandise

GBP NIL each and every claim

2. Household goods and personal effects

1% of sum insured (subject to a maximum of GBP 500 and a minimum of GBP 100) 3. Motor vehicles

Motor vehicles not over 5 years old – 1% of sum insured (subject to a minimum of GBP 200)

Motor vehicles over 5 years old – 2% of sum insured (subject to a minimum of GBP 200) 4. Yachts and/or boats

Yachts and/or boats with a value in excess of GBP 250,000 – GBP 2,500) Yachts and/or boats with a value less than GBP 250,000 – GBP 1,250) Claims

In the event of loss or damage which may involve a claim under this contract please refer to the Claims Procedures contained in Section 8.

Declaration Conditions - open policies

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11 Section 5: Excluded Goods

The goods below are excluded from this Policy

1. Goods commonly categorised as “specie” and highly susceptible to theft Documents and/or business records

Money, securities for money, negotiable instruments, cash, credit debit and/or charge cards Unused postage stamps and/or savings stamps

Consumer redemption vouchers, stamps and/or cards Lottery tickets and/or scratch cards

Bullion, precious metals and/or stones and/or articles made of or containing precious metals and/or stones

Paintings, statues and/or works of art

and property of a similar nature to any of the above 2. Other goods presenting a high risk of theft

Lap-top and/or palm-top computers; mobile telephones; electronic organisers; digital cameras and/or other hand held devices designed for the recording, transmission and/or playing of sound and/or images and/or for the storage, management, use or communication of electronic data (including but not limited to audio equipment, video equipment, Hi-fi equipment, MP3 players, camcorders, and/or associated pre-recorded media)

Hand held and/or other portable satellite navigation equipment Electronic games consoles

Microchips; microprocessors; central processing units; system boards; memory boards;

memory, sound and/or video cards and/or hi-tech components of a similar nature designed to be used in, or in connection with computers and/or other electronic devices

Processed tobacco and/or tobacco products Spirits and wines

Bottled perfumery Skins, furs and the like Metal scrap or similar

Watches and/or jewellery, other than costume jewellery 3. Goods requiring specialist methods of carriage

Drugs, pharmaceuticals and/or medicines Perishable goods and/or merchandise Live animals and plants

4. Other excluded goods Aircraft

Arms and/or ammunition, fireworks, explosives

Unprotected goods (other than yachts and/or boats and motor vehicles) Bulk shipments (any commodity)

Caravans

Dangerous goods as per IMDG code (other than yachts and/or boats and motor vehicles) Newsprint

Steel bars, plates, sheets, angles, reinforcing bars and/or similar items including hot and cold rolled steels

Plywood Wool in bales

Personal export schemes

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Section 6: Standard Cover - Institute Clauses

The standard cover provided is detailed in the various Institute Clauses which are listed below: For sendings by water and/or land conveyances:

Institute Cargo Clauses (A) (CL.382) Institute Cargo Clauses (B) (CL.383) Institute Cargo Clauses (C) (CL.384) Institute War Clauses (Cargo) (CL.385) Institute Strikes Clauses (Cargo) (CL.386) Institute Classification Clause (CL.354) For sendings by aircraft:

Institute Cargo Clauses (Air) (excluding sendings by Post) (CL.387) Institute War Clauses (Air Cargo) (excluding sendings by Post) (CL.388) Institute Strikes Clauses (Air Cargo) (CL.389)

For sendings by post:

Institute Cargo Clauses (A) (CL.382)

Institute War Clauses (sendings by Post) (CL.390)

Institute Strikes Clauses (Cargo) or Institute Strikes Clauses (Air Cargo) as appropriate (CL.386, CL.389)

For sendings of timber:

Institute Timber Trade Federation Clause (CL.335)

Institute Strikes Clauses (Timber Trade Federation) (CL,336) Applicable to the whole Policy:

Institute Replacement Clause (CL.161) Institute Malicious Damage Clause (CL.266) Institute English Jurisdiction Clause (CL.358)

Institute Radioactive Contamination, Chemical, Biological, Bio-chemical and Electromagnetic weapons Exclusion Clause (CL.370)

Institute Cyber Attack Exclusion Clause (CL.380)

The Institute Clauses referred to above are those current at the inception of the Policy and should the clauses be subsequently revised, subject to notice in accordance with the cancellation

provision (Section 6 of the Policy), then the revised Institute Clauses shall apply to all risks which attach on or after the date of the expiry of the notice.

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13 Section 7: General Terms

Accumulation Clause (200%)

The limits of liability expressed herein shall not apply in the event of accumulation of shipments in one port or place during transit due to circumstances outside the Assured's control. The

Company agree to cover the excess amount up to the full value at risk, provided notice be given in all such cases as soon as known to the Assured, but in no event shall liability exceed double the limits of liability expressed herein.

Application of the Marine Insurance Act 1906

Although not every section of this Policy may relate to a marine adventure, all the terms, conditions and warranties of the Marine Insurance Act 1906 shall apply to the Insurance. Attachment and Termination of Cover

Notwithstanding the provisions of the Institute Cargo Clauses the Institute War Clauses and the Institute Strikes Clauses it is agreed that the “Duration of Cover Clause” herein is deemed paramount with regard attachment and termination of cover.

Bending, twisting and distortion Clause

Excluding bending twisting and distortion unless caused by an insured peril. Bruising, scratching, chipping, denting and cost of repainting Clause

Excluding bruising scratching chipping denting and cost of repainting unless caused by an insured peril.

Cancellation

This Policy may be cancelled at any time by either the Company or the Assured subject to written notice as follows:

MARINE AND/OR STORAGE RISKS 30 DAYS)

WAR AND STRIKES but

7 DAYS) )

from midnight of the day notice of cancellation is STRIKES RISKS in respect of shipments and/or sendings

to and/or from the United States of America (if any).

48 HOURS) issued

Cargo ISM Endorsement (JC98/019)

Applicable to shipments on board all cargo ships, including oil tankers, chemical tankers, gas carriers, bulk carriers and cargo high speed craft of 500gt or more, to all passenger vessels transporting more than 12 passengers and to mobile offshore drilling units of 500gt or more. In no case shall this insurance cover loss, damage or expense where the Subject-matter insured is carried by a vessel that is not ISM Code certified or whose owners or operators do not hold an ISM Code Document of Compliance when, at the time of loading of the Subject-matter insured on board the vessel, the Assured were aware, or in the ordinary course of business should have been aware either

a) that such vessel was not certified in accordance with the ISM Code. or

b) that a current Document of Compliance was not held by her owners or operators as required under the SOLAS Convention 1974 as amended.

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Cargo ISM Forwarding Charges Clause

(For use only with Cargo ISM Endorsement JC98/019)

This insurance is extended to reimburse the Assured, up to the limit of the sum insured for the voyage, for any extra charges properly and reasonably incurred in unloading, storing and

forwarding the subject-matter to the destination to which it is insured hereunder following release of cargo from a vessel arrested or detained at or diverted to any other port or place (other than the intended port of destination) where the voyage is terminated due either

a) to such vessel not being certified in accordance with the ISM Code or

b) to a current Document of Compliance not being held by her owners or operators as required under the SOLAS Convention 1974 as amended.

This clause, which does not apply to General Average or Salvage or Salvage Charges, is subject to all other terms conditions and exclusions contained in the Policy and to JCC Cargo ISM Endorsement JC98/019.

Civil Authority Clause

Notwithstanding anything contained in the Policy it is understood and agreed that property which is insured under this Policy is also covered against the risk of damage or destruction by civil authority during a conflagration or for the purpose of retarding the same provided that neither such conflagration nor such damage or destruction is caused or contributed to by War perils elsewhere excluded herein.

Concealed Damage Clause

In the event of delay in opening cases containers or packages any loss or damage discovered upon opening shall be deemed to have occurred during transit and shall be paid for accordingly unless conclusive proof of the contrary be established. Cases containers or packages showing outward signs of loss and/or damage are to be opened immediately on arrival. This clause shall only apply when the loss is discovered within 60 days of the delivery of the subject-matter insured.

Container Clause

Notwithstanding anything contained herein to the contrary where Cargo insured hereunder is carried in Containers it is agreed as between the Assured and Company that the seaworthiness and cargo-worthiness of the Container is hereby admitted.

Containers/trailers on deck Cover is provided in respect of

a) containers shipped on deck subject to these being fully enclosed, all metal containers shipped on purpose built container vessels.

b) trailers shipped on deck subject to these being carried on open deck roll-on roll-off cargo ferries on short sea crossings.

Contingency Cover – Foreign Restriction Clause

In respect of shipments to or from a country which has restrictive legislation or regulation that requires all shipments into and/or from that country to be insured locally (i.e. where CIF imports and/or FOB exports from a country are prohibited), this insurance shall extend to cover on Policy conditions the contingent insurable interest of the Assured (in their respective capacity as either a Buyer or a Seller) in such shipments.

It is a condition of the Insured‟s right of recovery hereunder that:

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3. Any claim recoverable hereunder shall be payable to the order of the Assured in their country of domicile or in London at the sole discretion of the Insurer.

4. The Assured must undertake all reasonable and usual care skill and forethought and take all practical measures including measurers which may be required by the Insurer to prevent or minimise loss and to enforce the contract of sale/purchase.

5. If required by the Insurer, the Assured shall provide all necessary documentation information and assistance to the Insurer prior to settlement to enable a dual insurance recovery. 6. If required by the Insurer, all rights and benefits against the Seller/Buyer and/or the

Seller‟s/Buyer's insurers and/or carrier and/or other persons are to be subrogated to the Insurer.

Contracts (Rights of Third Parties) Act 1999 Exclusion Clause (Cargo)

The Provisions of the Contracts (Rights of Third Parties) Act 1999 do not apply to this insurance or to any Certificate(s) of Insurance issued hereunder. Neither this insurance nor any Certificates of Insurance issued hereunder confer any benefits on any third parties. No third party may enforce any term of this insurance or of any Certificate of Insurance issued hereunder. This clause shall not affect the rights of the Assured (as assignee or otherwise) nor the rights of any loss payee.

Debris Removal Clause (JC1 1991)

This insurance is extended to cover in addition to any other amount recoverable under this insurance extra expenses reasonably incurred by the Assured for the removal and disposal of debris of the subject matter insured or part thereof by reason of damage thereto caused by an insured risk but excluding absolutely

1. any expenses incurred in consequence of or to prevent or mitigate pollution or contamination or threat or liability therefore.

2. the cost of removal of cargo from any vessel or craft.

In no case shall the insurers be liable under this Clause for more than 10% of the proportionate Insured Value under this policy of the damaged subject matter removed.

Deductible (Excess) Clause (Agreement)

In the event of a deductible or deductibles being incorporated under this insurance

notwithstanding said deductible or deductibles claims recoverable under the Institute Cargo Clauses (C) (Cl.254 1.1.82) the Institute Malicious Damage Clause (Cl.266 1.1.82) the War and Strikes risks coverage provided for hereunder and General Average Salvage and Sue and Labour Charges shall be payable in full. The Assured is granted the authority to issue Certificates of Insurance without reference to any deductible or deductibles incorporated under this insurance for letter of credit purposes. Underwriters to settle any recoverable claim in full but Underwriters hereon to be reimbursed by the Assured for all claims up to the amount of said deductible or deductibles paid by the Underwriters which fall within the applicable deductible or deductibles. Double Insurance

Notwithstanding anything contained herein to the contrary the liability under this Policy in respect of any destruction of or damage to the Subject-matter insured of this Policy shall not exceed its rateable proportion having regard to other insurances whether Marine or Fire and whether or not such other insurances are exempted from contributing either by the existence of this Policy or any other.

Duration of Cover Clause

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Duty Clause

On increased value of cargo by reason of payment of duty at the port or place of destination. Subject to the same clauses and conditions as the insurance on cargo and to pay the same percentage of loss (excluding charges and expenses) as may be paid thereon, but excluding claims in respect of:-

a) Total loss of whole or part of the cargo prior to the duty becoming payable.

b) General Average, Salvage and/or salvage charges arising from any casualty occurring prior to the duty becoming payable.

In ascertaining the amount of claim recoverable hereunder, credit shall be given for any rebate or refund of duty which may become allowable.

Duty of Disclosure

The Policy and/or Certificate of Insurance is issued on the basis of information provided when applying for insurance and any additional details which have since been provided. Any changes which may materially affect the risk must be advised immediately. If there is any doubt as to whether any information is material, it should be disclosed as failure to do so could invalidate this insurance.

Electrical, Electronic and Mechanical Derangement Clause

Excluding electrical, electronic and/or mechanical derangement unless caused by an insured peril.

Errors and Omissions Clause

Unintentional errors and omissions in the making of declarations shall not invalidate this insurance provided steps be taken to rectify these as soon as they come to the notice of the Insured.

Fraud

If any claim under this Policy is in any respect fraudulent, all benefit under this Policy will be lost, the Policy will be invalid and there will be no entitlement to a refund of premium.

General Average & Salvage Charges Clause

For the purpose of claims for General Average contributions and Salvage Charges recoverable hereunder the Subject-matter insured should be deemed to be insured for its full contributory value.

Hi-Tech Equipment and Components

Unless specified in the schedule as part of the Subject-matter insured in no case shall this insurance cover loss damage or expense in respect of hi-tech equipment and/or hi-tech components.

For the purposes of this Policy 1. Hi -tech equipment shall mean

a) lap-top and/or palm-top computers, mobile telephones, electronic organisers, digital cameras and/or other hand held devices designed for the recording, transmission and/or or playing of sound and/or images and/or for the storage, management, use or

communication of electronic data (including but not limited to audio equipment, video equipment, Hi-fi equipment, MP3 players, camcorders, and/or associated pre-recorded media)

b) hand held or other portable satellite navigation equipment c) electronic games consoles

2. Hi-tech components shall mean microchips; microprocessors; central processing units; system boards; memory boards; memory, sound and/or video cards and/or hi-tech components of a similar nature designed to be used in, or in connection with computers and/or other electronic devices, but not when they are fitted in such a device.

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17 Home Contents in Transit Clauses

Risks covered

This insurance covers:

1. all risks of loss or damage to the Assured‟s home contents except as provided in the Exclusions and Claims sections below.

2. general average and salvage charges which are costs in relation to the value of the Assured‟s home contents that may arise out of extraordinary sacrifice or expense incurred for the preservation of the ship and cargo. These charges are calculated in accordance with the conditions of carriage.

3. The Assured‟s home contents against risks of War (whilst waterborne or airborne) and Strikes in terms of Institute Clauses as attached.

Exclusions

In no case shall this insurance cover:

1. the first 1% of Sum Insured (subject to a maximum of GBP 500 and minimum of GBP 100) of any loss unless caused by fire or an accident to the carrying conveyance

or arising from general average or salvage.

2. loss, damage or expense attributable to the Assured‟s lack of proper care.

3. loss, damage or expense to the home contents insured unless they have been professionally packed.

4. loss, damage or expense caused by delay or inherent vice or nature of the home contents insured, ordinary wear and tear, natural depreciation, mould or vermin and electrical or mechanical derangement unless such electrical and mechanical derangement arises from fire or an accident to the carrying conveyance.

5. cash, bank notes, cheques, money orders, postal orders, national saving certificates, premium bonds, stamps of any kind, travel tickets, passports, manuscripts, or documents of any description, medals, coins, bonds, securities, travellers samples, personal ornaments and precious stones.

6. loss, damage or expense occasioned to or by perishable goods, acids, paints, aerosols, medicines, and liquids of all descriptions included in the consignment insured.

7. loss, damage or expense to pianos or other musical instruments caused by climatic and/or atmospheric conditions and/or extremes of temperatures. No claim is allowable for breakage of strings, reeds and/or drumheads.

8. loss, damage or expense to the home contents insured which would have been recoverable under any other insurance but for the existence of this Policy.

9. loss, damage or expense arising from the hostile use of any weapon of war employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter. Duration

This insurance attaches from the time the packers or carriers uplift the home contents at the place named in the Policy for the commencement of the transit, continues during the ordinary course of transit and terminates either:

a) on delivery to the Assured‟s residence at the destination named in the Policy, or

b) on delivery to place of storage other than in the ordinary course of transit, or

c) on the expiry of:

(i) 60 days after completion of discharge overside from the overseas vessel at the final port of discharge, or

(ii) 30 days after unloading from the aircraft at the final place of discharge, whichever shall first occur.

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Claims

1. The Company‟s liability in respect of any one article not separately valued in the proposal form shall be limited to GBP 250.

2. The Company‟s liability is limited to the reasonable cost of repair and no claim is to attach for depreciation following repair.

3. The Company‟s liability in respect of loss of or damage to glass and china and/or fragile articles and Antiques is limited to 15% of the total sum insured.

4. In respect of pictures this insurance excludes breakage of glass but covers loss or damage resulting therefrom. Any dispute shall be referred to a competent person to be agreed upon, whose award shall be accepted by the Assured and the Company.

5. Where any item consists of articles in a pair or set the Company shall not be liable for more than the value of any particular part or parts which may be lost or damaged, without reference to any special value which such articles or articles may have as part of such pair or set, and in no case be liable for more than a proportionate part of the Insured Value of such pair or set.

6. Before or after the Company pay the Assured‟s claim under this Policy the Assured must, if the Company ask, take or allow the Company to take in the Assured‟s name all the steps needed to enforce the Assured‟s rights against any other person including the defence or settlement of any claims or the pursuit of a claim in any persons name.

We shall pay any reasonable costs and expense incurred. Benefit of Insurance

This insurance shall not benefit the carrier or any other third party who assumes responsibility for the Assured‟s property.

Minimizing losses

It is the Assured‟s duty and that of the Assured‟s representatives in respect of loss recoverable hereunder

a) to take all reasonable measures for the purpose of averting or minimising such loss, and

b) to ensure that all rights against carriers and other potentially responsible third parties are properly preserved and exercised and the Company will, in addition to any loss recoverable hereunder, reimburse the Assured for any charges properly and reasonably incurred in pursuing these duties.

Measures taken by the Assured or the Company with the object of saving, protecting or recovering the home contents insured shall not prejudice the rights of either party. Avoidance of Delay

It is a condition of this insurance that the Assured act with reasonable despatch in all circumstances within their control.

Fraud

If any claim is in any respect fraudulent or if any fraudulent means or devices are used by the Assured or others acting on the Assured‟s behalf to obtain benefits under this Policy then all benefits will be lost.

--- Insolvency Exclusion Clause

It is hereby agreed that the exclusion “loss damage or expense arising from insolvency or financial default of the owners managers charterers or operators of the vessel” is amended to read as follows:-

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19 Law Applicable

Unless the parties have agreed otherwise in writing any dispute concerning the interpretation of the Policy shall be governed and construed in accordance with English Law and shall be resolved within the exclusive jurisdiction of the courts of England and Wales.

Letter of Credit Clause

Where the Assured is obliged to arrange insurance in accordance with any instructions contained in a Letter of Credit such cover is granted hereunder, provided it does not exceed the existing provisions of this contract wording or held covered at a premium to be agreed.

Loss of Use Expenses (Piracy)

It is hereby declared and agreed that where a valid claim for piracy is paid under the Policy Terms and Conditions this Policy is extended to include expenses arising out of loss of use.

It is a condition of this extension:-

1. That the yacht and/or boat owner and Assured are the same party and is a private individual. 2. An insurance claim for loss or damage is submitted to Insurers, agreed and settled.

3. The loss or damage will prevent the yacht and/or boat being used for a period exceeding 14 days and is verified by a third party approved by Insurers.

4. The expenses are reasonable and commensurate with the standard procedures of the Assured.

5. The expenses are limited to;-

a. Cost of cancelling yacht and/or boat berth. b. Cost of local skipper/guide where applicable.

c. Outward travel cost for up to 4 crew – where persons concerned travelled prior to loss or damage being reported to Assured.

d. Outward travel cost for Insured and up to 5 guests/passengers – where concerned travelled prior to loss or damage being reported to Assured.

e. Accommodation and subsistence costs for periods not exceeding 4 days limited to GBP 250 per person per day.

f. Return travel costs for up to 4 crew – amount payable not to exceed outward travel cost and only payable where persons concerned travelled prior to damage being reported to Assured.

g. Return travel costs for Insured and up to 5 guests – passengers amount not to exceed outward travel cost and only payable where persons concerned travelled prior to loss or damage being reported to Assured.

6. Claim to be evidenced by receipts.

7. Total amount payable under this extension not to exceed GBP 10,000 for any one event or GBP 10,000 per yacht and/or boat, whichever is the lesser.

Loss of Use Expenses (Other than piracy)

It is hereby declared and agreed that where a valid claim is paid for loss or damage, other than piracy, under the Policy Terms and Conditions this Policy is extended to include expenses arising out of loss of use.

It is a condition of this extension:-

1. That the yacht and/or boat owner and Insured are the same party and is a private individual. 2. An insurance claim for loss or damage is submitted to Insurers, agreed and settled.

3. The loss or damage will prevent the yacht and/or boat being used for a period exceeding 14 days and is verified by a third Party approved by Insurers.

4. The expenses are reasonable and commensurate with the standard procedure of the Assured.

5. The expenses are limited to;-

a. Cost of cancelling yacht and/or boat berth. b. Cost of local skipper/guide where applicable.

c. Outward travel cost for up to 4 crew – where persons concerned travelled prior to loss or damage being reported to Assured.

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e. Accommodation and subsistence costs for periods not exceeding 4 days limited to GBP 250 per person per day.

f. Return travel costs for up to 4 crew – amount payable not to exceed outward travel cost and only payable where persons concerned travelled prior to damage being reported to Assured.

g. Return travel costs for Insured and up to 5 guests – passengers amount not to exceed outward travel cost and only payable where persons concerned travelled prior to loss or damage being reported to Assured.

6. Claim to be evidenced by receipts.

7. Total amount payable under this extension not to exceed GBP 15,000 for any one event. This clause is not subject to automatic reinstatement.

--- Motor Vehicles in Transit Clauses

Risks Covered This insurance covers:

1. all risks of loss of or damage to the Assured‟s motor vehicle except as provided in Exclusion and Claims section below.

2. general average and salvage charges which are costs in relation to the value of the Assured‟s motor vehicle that may arise out of extraordinary sacrifice made or expense incurred for the preservation of the ship and cargo. These charges are calculated in accordance with the conditions of carriage.

3. the Assured‟s motor vehicle against risks of War (whilst waterborne or airborne) and Strikes in terms of the Institute Clauses as attached.

Exclusions

In no case shall this insurance cover:

1. For motor vehicles not over 5 years old, 1% of sum insured (subject to a minimum of GBP 200), for motor vehicles over 5 years old, 2% of sum insured (subject to a minimum of GBP 200), in respect of damage by scratching, bruising, chipping or denting unless such damage is caused by fire or an accident to the conveyance carrying the vehicle or arising from general average or salvage.

2. loss, damage or expense attributable to the Assured‟s lack of proper care.

3. loss, damage or expense caused by delay or inherent vice or nature of the subject matter insured, ordinary wear and tear, natural depreciation, mould or vermin and electrical or mechanical derangement unless such electrical and mechanical derangement arises from fire or accident to the carrying conveyance.

4. loss, damage or expense arising from rust or discolouration, unless due to direct contact with sea water, atmospheric humidity, freezing of liquid in the radiator, heating or cooling system. 5. loss of accessories unless fitted to the fascia, locked in the boot or stolen with the vehicle. 6. loss, damage or expense occasioned whilst the Motor Vehicle is in tow or under own power

except for the immediate purpose of loading into the carrying vessel, aircraft, conveyance or container and unloading therefrom.

7. any cost arising from a legal liability to a third party.

8. loss, damage or expense to the motor vehicle insured which would have been recoverable under any other insurance but for the existence of this Policy.

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21 Duration

This Insurance attaches from the time of loading to the carrying vessel, aircraft, conveyance or container at the place named in the Policy for commencement of transit and continues during the ordinary course of transit and terminates either

a) on unloading at the destination named in the Policy, or

b) on delivery to a place of storage other than in the ordinary course of transit, or

c) on expiry of

(i) 60 days after completion of discharge from the overseas vessel at the final port of discharge, or

(ii) 30 days after unloading from the aircraft at the final place of discharge, whichever shall first occur.

Unless the Assured have the Company‟s prior agreement this insurance does not cover periods of intentional storage or delay which is within their control.

Claims

Before or after the Company pay the Assured‟s claim under this insurance the Assured must, if the Company ask, take or allow the Company to take in the Assured‟s name all the steps needed to enforce the Assured‟s rights against any other person, including the defence or settlement of any claim or the pursuit of a claim in any persons name.

The Company shall pay any reasonable costs and expenses incurred. Benefit Of Insurance

The insurance shall not benefit the carrier or any other third party who assumes responsibility for the Assured‟s motor vehicle.

Minimizing Losses

It is the Assured‟s duty and that of the Assured‟s representatives in respect of loss recoverable hereunder

a) to take all reasonable measures for the purpose of averting or minimizing such loss and

b) to ensure that all rights against carriers, and other potentially responsible third parties are properly preserved and exercised and We will, in addition to any loss recoverable

hereunder, reimburse the Assured for any charges properly and reasonably incurred in pursuing these duties.

Measures taken by the Assured or the Company with the object of saving, protecting or recovering the motor vehicle insured shall not prejudice the rights of either party. Avoidance Of Delay

It is a condition of this insurance that the Assured act with reasonable dispatch in all circumstances within their control.

Fraud

If any claim is in any respect fraudulent or if any fraudulent means or devices are used by the Assured or others acting on the Assured‟s behalf to obtain benefit under this Policy then all benefits under this Policy will be lost.

--- Package Clause

It is understood and agreed that should outer packing be damaged from any cause which renders interest unfit for on-shipment or distribution irrespective of final destination shown herein

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Packing Clause

In the event of a claim being made for loss or damage which is alleged to be caused by

insufficiency or unsuitability of packing or preparation of the subject matter insured the Company hereby agree that they will not use such alleged insufficiency or unsuitability as a defence against the claim in any case where packing or preparation was carried out by a party other than the Named Assured and the insufficiency or unsuitability arose entirely without the Named Assured‟s privity or knowledge. For the purpose of this clause “packing” shall be deemed to include stowage in a container and/or other similar inter-model methods of unit load. It is further noted agreed that where packing or preparation is undertaken by the Assured Company accept such packing or preparation as sufficient or suitable to protect Subject-matter insured against loss or damage and further agreed to waive rights of subrogation against the Assured. This agreement is not to interfere with rights of subrogation against sellers and/or packers and/or other responsible third parties and/or their insurers furthermore the Assured agrees to assist the Underwriters in all respects to pursue rights of recovery.

Pairs and Sets Clause

The Company agrees that where the Subject-matter insured consists of articles in a pair or set, the Assured shall not be entitled to recover more than the proportionate Insured Value in respect of the particular part or parts which may be lost or damaged, without regard to any special value which such part or parts may have as forming a pair or set.

Parties Insured by the Policy

Where the Assured named in the Policy comprises more than one party all such parties shall be treated as one party or legal entity so that there will be only two parties to the contract of insurance namely the Company and the parties named in the Policy being jointly insured. Irrespective of the number of parties claiming under this Policy the total amount payable by the Company in respect of all claims arising out of any one event shall not exceed the Insured Value. Process Clause

No claim to attach hereto for damage to insured property which may be sustained whilst the same is under any process and directly resulting therefrom.

Rejected or Returned Shipments Clause

In the event of shipments insured under this Policy being rejected or returned for any reason such shipments are covered continuously hereunder including whilst in warehouse or elsewhere until finally disposed of by the Assured. In those cases where returned goods were not insured under this Policy for the outward voyage or where cover under Policy has not been continuous then it is agreed that shipments are covered subject to the terms and conditions of this cover.

Replacement Clause

In the event of loss of or damage to any part(s) of an insured machine or other manufactured item consisting of more than one part caused by a peril cover by this insurance, the sum recoverable shall not exceed the cost of replacement or repair of such part(s) plus labour for (re)fitting and carriage costs. Duty incurred in the provision of replacement or repaired part(s) shall also be recoverable provided that the full duty payable on the insured machine or manufactured item is included in the amount.

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23 Replacement Clause (Airfreight)

1. In the event of loss of or damage to any part or parts of an insured machine caused by a peril covered by the Policy the sum recoverable shall not exceed the cost of replacement or repair of such part or parts plus charges for forwarding (including if required by airfreight) and refitting if incurred but excluding duty unless the full duty is included in the amount insured in which case loss if any sustained by payment of additional duty shall also be recoverable.

2. In the event of claims arising hereunder to any part or parts of insured secondhand machinery where it is only possible to effect repairs with new parts then only to pay such proportion of the cost of the new parts as the Insured Value bears to the cost of the machinery when new plus cost of forwarding (including if required by Airfreight) fitting and the like but excluding duty unless the full duty is included in the amount insured in which case loss if any sustained by payment of additional duty shall also be recoverable.

Provided always that in no case shall the liability of Underwriters exceed the Insured Value of the complete machine.

Replacement Clause (Secondhand Machinery)

In the event of loss of or damage to any part or parts of an insured machine caused by a risk covered by the Policy the sum recoverable shall not exceed such proportion of the cost of

replacement of the part or parts lost or damaged as the Insured Value bears to the value of a new machine, plus additional charges for forwarding and refitting the replacement part or parts if incurred.

Provided always that in no case shall the liability of the Company exceed the Insured Value of the complete machine.

Rust, oxidisation, discolouration and corrosion Clause

Excluding rust oxidization discoloration and corrosion unless caused by an insured peril. Sanction Limitation and Exclusion Clause

In no case shall the Company be liable to pay any claim or provide any cover under this Policy to the extent that the payment of such claim or provision of such cover would expose the Company to any sanction, prohibition or restriction under United Nations resolutions or the trade or

economic sanctions, laws or regulations of the European Union or United Kingdom or United States of America.

Second hand Machinery Clause

In respect of unpacked goods and/or second hand goods, cover excludes rust, oxidisation, discolouration, scratching, bruising, bending, chipping, denting, the cost of repainting, bending, twisting and distortion.

Segregation Clause

In the event of external signs of damage to an insured consignment resulting from an insured peril necessitating segregation and/or sorting thereof reasonable costs incurred on both sound and damaged packages to be paid by the underwriters in full. Cover is extended for a period in excess of that defined herein to allow for such segregation and/or sorting prior to delivery to final destination.

Shipments Clause

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Subrogation Clause

The Company hereunder shall have rights of subrogation to the extent of their payment for losses insured hereunder to all the Assured‟s rights of recovery against any person or organization. The Company agrees to waive any right of subrogation against the Assured except in the event of fraud or wilful misconduct by a director or partner of the Assured.

Termination of Transit Clause (Terrorism)

This clause shall be paramount and shall override anything contained in this insurance inconsistent therewith.

1 Notwithstanding any provision to the contrary contained in this Policy or the Clauses referred to therein other than as detailed in clauses 2 and 3 below, it is agreed that in so far as this Policy covers loss of or damage to the Subject-matter insured caused by any act of terrorism being an act of any person acting on behalf of, or in connection with, any organisation which carries out activities directed towards the overthrowing or influencing, by force or violence, of any government whether or not legally constituted or any person acting from a political, ideological or religious motive, such cover is conditional upon the Subject-matter insured being in the ordinary course of transit and, in any event, SHALL TERMINATE:

either

1.1 As per the transit clauses contained within the Policy, or

1 .2 on completion of unloading from the carrying vehicle or other conveyance in or at the final warehouse or place of storage at the destination named herein,

1 .3 on completion of unloading from the carrying vehicle or other conveyance in or at any other warehouse or place of storage, whether prior to or at the destination named herein, which the Assured or their employees elect to use either for storage other than in the ordinary course of transit or for allocation or distribution,

or

1 .4 when the Assured or their employees elect to use any carrying vehicle or other conveyance or any container for storage other than in the ordinary course of transit, 1 .5 in respect of marine transits, on the expiry of 60 days after completion of discharge

overside of the Subject-matter insured from the oversea vessel at the final port of discharge,

1 .6 in respect of air transits, on the expiry of 30 days after unloading the Subject-matter insured from the aircraft at the final place of discharge,

whichever shall first occur.

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25 Transits by Assured's Own Vehicle Clause Vehicle Security Requirements

Applicable to all transits by vehicles owned or operated by the Assured, their employees or representatives:

Claims for theft of or from unattended vehicle(s) are excluded unless the following security requirements are complied with:

a) all doors, windows and other openings must be left closed, securely locked and properly fastened

b) vehicle(s) left unattended at the end of the normal working day must be either garaged in a building which is securely closed and locked or parked in a compound secured by locked gates.

c) steering column lock and/or immobiliser, where fitted, must be in efficient working order and duly operated.

d) all contents of vehicle(s) must be removed from view whenever possible and/or practicable. THE ASSURED MUST ENSURE THAT ALL THE ABOVE REQUIREMENTS ARE KNOWN TO AND UNDERSTOOD BY ALL DRIVERS IN THEIR EMPLOY.

Transhipment Clause

With leave to land tranship and reship the whole or any part of this interest at any port and/or ports place and/or places wheresoever whether on the direct route or otherwise per any steamer and/or steamers and/or conveyance whatsoever.

Underinsurance Clause

This insurance is subject to average, that is to say if the Subject-matter insured at the time of loss be of greater value than the Insured Value the Assured shall only be entitled to recover hereunder such proportion of the loss as the Insured Value noted in the Certificate of Insurance bears to the total value of the Subject-matter insured.

Unexplained Loss Clause

It is hereby noted and agreed that in respect of consignments shipped in containers or curtain sided trailers or full vehicle loads that claims in respect of theft shortage and non-delivery of a whole package will not be invalidated by the fact that the seals appear in tact and that such claims will be settled in full on production of loading and discharge tally sheets. Underwriters hereon to be subrogated to Assured‟s rights against carriers and/or other bailees.

Unseaworthiness Exclusion Clause

It is understood and agreed that Exclusion 5. of the Institute Cargo Clauses (A) is amended to read as follows:

5.1 In no case shall this insurance cover loss damage or expense arising from

5.1.1 Unseaworthiness of vessel or craft or unfitness of vessel or craft for safe carriage of the Subject-matter insured where the Assured are privy to such unseaworthiness or unfitness at the time the Subject-matter insured is loaded therein.

5.1.2 Unfitness of container liftvan or land conveyance for the safe carriage of the Subject-matter insured where loading therein is carried out prior to attachment of this insurance or by the Assured or their servants.

5.2 Where this insurance has been assigned to the party claiming hereunder who has bought or agreed to buy the Subject-matter insured in good faith under a binding contract

exclusion 5.1.1 above shall not apply.

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Section 8: Claims Procedures

In the event of any loss or damage likely to give rise to a claim under this insurance it is essential that the Company and all relevant third parties are notified immediately in writing.

1 Receipt

The following course of action should be taken upon receipt of any consignment: a) The consignment should be checked for both quantity and condition. b) If this is not possible then the delivery note should be claused:

„SIGNED FOR QUANTITY- CONTENTS UNCHECKED‟.

c) Container seals should be examined to ensure they are intact and that the seal numbers match those shown on the transport document. Any discrepancy must be recorded on the delivery note.

2 Damage

a) Any damage found at time of delivery must be recorded on the delivery note.

b) Where a full check of the consignment is not possible at the time of delivery it is essential that this is completed without delay.

c) Written notification must be given to the carriers within the time limits set out in their contract of carriage.

3 Documents

The following documents usually form an essential part of the claim and should be provided to the Company:

a) Suppliers‟ invoices to support values and indicate terms of sale. b) Packing lists (where applicable).

c) Delivery receipts, landing accounts etc. - as evidence of condition and to establish where any loss occurred.

d) Original transit document - Bill of Lading, Airwaybill or CMR Note and/or similar documents as evidence of the contract of carriage.

e) Correspondence with carriers, suppliers or other third parties - holding them liable for any loss, in order that subsequent recoveries can be sought from the responsible party/parties. f) A calculation or estimate of the amount being claimed.

g) Original Certificate of Insurance.

h) Any other documentation not detailed above relevant to the shipment, transaction or loss. Immediately upon notification the Company may instruct an independent surveyor or investigator to examine the case, with a view to establishing exact circumstances and extent of the loss. This exercise will be effected and concluded with the minimum of delay and at the Company‟s expense.

4 Validity of the Certificate of Insurance Condition

Claims will only be paid against a Certificate of Insurance as an original document if: a) An original Royal & Sun Alliance Insurance Certificate of Insurance is presented. b) The Certificate of Insurance is properly countersigned as instructed at the base of the

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27 Section 9: Complaints Procedure

We aim to provide you with a first class service. If we have not delivered the service that you expect or you are concerned with the service provided, we would like the opportunity to put things right.

Our complaints process

Initially please raise your concerns with your usual business contact. Once we have reviewed your complaint we will issue our business decision in writing. If upon receipt of this you remain dissatisfied, you can escalate your complaint to our Customer Relations Office who will conduct a separate investigation. This will be concluded with the issue of the company‟s final decision in writing.

Customer Relations Contact Details Customer Relations Office

Royal & Sun Alliance Insurance plc Bowling Mill

Dean Clough Industrial Estate Halifax

HX3 5WA

What to do if You are still not satisfied

If you are still not satisfied, Royal & Sun Alliance Insurance plc is regulated by the Financial Services Authority whose arbitration service is the Financial Ombudsman Service and you may be able to refer your complaint to them.

Insurance Division

Financial Ombudsman Service South Quay Plaza

173 Marsh Wall London

E14 9SR

Your rights

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Section 10: Fair Processing Notice

How we use your Information

Please read the following carefully as it contains important information relating to the details that you have given us. You should show this notice to any other party related to this

insurance. Who we are

This product is underwritten by Royal & Sun Alliance Insurance plc.

You are giving your information to Royal & Sun Alliance Insurance plc, which is a member of the RSA Group of companies (the Group). In this information statement, “we” “us” and “our” refers to the Group unless otherwise stated.

How your information will be used and who we share it with

Your information comprises of all the details we hold about you and your transactions and includes information obtained from third parties.

If you contact us electronically, we may collect your information identifier, e.g. Internet Protocol (IP) Address or telephone number supplied by your Service Provider.

We may use and share your information with other members of the Group to help us and them: - Assess financial and insurance risks;

- Recover debt;

- Prevent and detect crime;

- Develop our services, systems and relationships with you; - Understand our customers' requirements;

- Develop and test products and services

We do not disclose your information to anyone outside the Group except: - Where we have your permission; or

- Where we are required or permitted to do so by law; or

- To credit reference and fraud prevention agencies and other companies that provide a service to us, our partners or you; or

- Where we may transfer rights and obligations under this agreement.

We may transfer your information to other countries on the basis that anyone we pass it to, provides an adequate level of protection. In such cases, the Group will ensure it is kept securely and used only for the purpose for which you provided it. Details of the companies and countries involved can be provided on request.

From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we shall write to you. If you do not object, you will consent to that change.

We will not keep your information for longer than is necessary. Sensitive Information

Some of the information we ask you for may be sensitive personal data, as defined by the Data Protection Act 1998 (such as information about health or criminal convictions). We will not use such sensitive personal data about you or others except for the specific purpose for which you provide it and to carry out the services described in your Policy documents. Please ensure that you only provide us with sensitive information about other people with their agreement.

How to contact us

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References

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