OPENTOUCH CONVERSATION 2.1 START THE CONVERSATION DEMO SCRIPT. Alcatel-Lucent Enterprise

(1)

OPENTOUCH CONVERSATION 2.1

“START THE CONVERSATION” DEMO SCRIPT

Alcatel-Lucent Enterprise

(2)

CUSTOMER’S GUEST WLAN NETWORK

TYPICAL DEMO ENVIRONMENT

AT CUSTOMER’S PREMISES

OPENTOUCH DEMO DATACENTER

PSTN

VPN or RP

INTERNET

WLAN WLAN or 3G/46 VPN or SBC/RP VPN or SBC/RP Windows 7/8 Outlook 2010/2013 OpenTouch Conversation PC OpenTouch Conversation Web

iPad

OpenTouch Conversation iPad OpenTouch Conversation Web

Android Tablet 8” or more

OpenTouch Conversation Android Tablet OpenTouch Conversation Web

iPhone

OpenTouch Conversation iPhone OpenTouch Conversation Android

WLAN

EDGE SERVER

SBC/RP and/or VPN SERVER

ACTIVE DIRECTORY EXCHANGE 2010

+ have 1or 2 colleagues

with OTC PC, Android

or iPad ready with you

or in your company

Sales rep @ customer’s premises Personal demo account

Make sure users have uploaded their

picture and your favorite group is

populated

PERSONAL EMAIL

SBC/RP, EDGE SERVER install guide: go http://otdemo.al-mydemo.com/

VPN or RP

EASY VPN-LESS ACCESS

You’re an otdemo* user and you need somebody to test

with? Add OpenTouch Welcome to your favorite contacts

and chat (iPad user - CET Business Hours)

*otdemo is an ALE demo environment. Ask your ALE rep about it or use

these scripts with your own demo environment

(3)

TYPICAL USE CASES

OPENTOUCH CONVERSATION

AT THE OFFICE

WITH PERSONAL VIDEO

WHAT ARE YOUR PROSPECT’S NEEDS?

(4)

MOBILE AND COLLABORATIVE WORKSTYLE

AT THE OFFICE (1/3)

INFORMATION WORKERS PERFORM THEIR TASKS

ON PC

AND USE THEIR DESKPHONE FOR BETTER AUDIO QUALITY

- OTC PC is a softphone you can also use to call with your desk phone or directly from your PC [1show OTC PC “My Office Devices” routing profiles and select dial from PC]. You may dial a number as well [2 show dialer] or drag and drop a name or number from any application [3 lookup a name or number on a web page and drag and drop to the dialer area]

-OTC aggregates user directories from your favorite list [4 search a favorite contact’s name in the directory], from your Outlook contacts[search a personal contact like your home number or family number] and from the corporate directory [press enter in the directory lookup].

- Once you know who to reach, OTC gives you all media to reach someone as well as the automatic presence status [5show a ID card] that you can call from your PC or desk phone [Call the contact].

INFORMATION WORKERS SPEED UP EMAIL CONVERSATIONS WITH REAL-TIME!

OFFICE 2010/2013 REQUIRED !

-Did you know that a recent study shows that an average corporate employee is spending 25% of his/her time doing emails. As a real-time conversation is more efficient than a long thread of emails, OpenTouch Conversation offers a Office Suite plug-in so users can start a voice or IM conversation from their Outlook client. In Outlook, select an email from a colleague* and [ 1 show

the real-time presence that’s green as the colleague’s phone is idle]. OpenTouch pushes its presence information into the Office applications.

- As your colleague’s is not on the phone, you may IM him/her. [Hoover the mouse on the email sender’s name] and [2 click to IM], [text] “Are you ok for a short call?” . “Yes” , so you may [3 escalate to a voice or video call]. [4 Show that the presence indication shows now busy in the email window] because your colleague is on a conversation with you. You may also [5 hangup from the OpenTouch add-in].

- You’re looking up someone * in the Outlook directory, when you could have [6 placed a voice call from the Office ID card] instead of IMing.

- This integration is available is also to gain time when editing Office documents. You received a word document with a

comment from a colleague*. Hoover the mouse on the comment and get the ID-Card] Show presence, and click to call from your OTC device of choice.

* the colleague must be part of your favorite OTC user list and have OTC PC or iPad on (to see your IMs).

(5)

MOBILE AND COLLABORATIVE WORKSTYLE

AT THE OFFICE (2/3)

INFORMATION WORKERS NEED FAST RESPONSES AND

INSTANT DOCUMENT INFORMATION

TO GET THE JOB DONE

-You may also choose an less intrusive media such as IM: [From OpenTouch Conversation PC] [1show a favorite contact card* and text a message] instead of a voice or a video call. You may escalate to voice, video or document sharing [2 add voice then 3 share

your desktop, 4 choose the monitor to cast, show the purple outline that indicates a shared screen] with a flew clicks. If you need an additional information, you may add as many participants as you need [5 click the add button, lookup someone in your favorite list*, show the presence status, and add a participant, then 6 end the conversation]. These ad-hoc escalations get the job done more quickly than setting up formal web conference meetings.

* the colleague must be part of your favorite OTC user list and have OTC PC or iPad or Android Tablet on (to see your IMs and shared monitor).

INFORMATION WORKERS NEED MORE FREQUENT CONTACTS WITH CUSTOMERS AND PARTNERS

SCHEDULE A MEETING BEFORE THE DEMO

: UPLOAD A DOCUMENT; TEST WITH OTC WEB (INSTALL THE SHARING PLUGIN)

OFFICE 2010/2013 REQUIRED ! You may schedule a web conference very easily from Outlook and invite guests [7 Schedule/show a

meeting for tomorrow in Outlook with a colleague and a personal (or the prospect’s) email address and add the OT Conversation details [show the email on iPad or Android tablet]. You may reschedule [in Outlook reschedule so that the meeting is now, show the update on OTC clients].

ALTERNATE METHOD IF NO OFFICE INTEGRATION

: [7’ Schedule a meeting for now in Chrome’s app launcher’s OT Meeting

Planner with a colleague and a personal email address]

You may join from your OTC client wherever you are [8 show meeting indication on PC and iPad or Android or iPhone or Chrome

Meeting Planner]. You join in one click (even if you are a guest) on all phones [9 join with voice from OTC PC and 10 from your personal account with OTC Web, dial out to your prospect’s number]. You may see who joined and who’s talking, present and share [11 play an uploaded presentation, 12 navigate through it, 13 annotate it 14 show it on OTC Web] get feedback by IM while

presenting with anyone outside the enterprise. All documents stay safe on premises. You may also grant your guests controls to annotate the conference [15. OTC PC: Select a guest, click to promote him, 16 show that OTC Web now allows annotations] [17. Leave the conference]

(6)

MOBILE AND COLLABORATIVE WORKSTYLE

ON-SITE MOBILITY AT THE OFFICE (3/3)

1 ₂

3

4

5

MANY ORGANIZATIONS MOVE TO

OPEN

OFFICE SPACES

: WHAT ABOUT CONFIDENTIALITY?

- OTC multi-device flexibility allows to shift the session to another of your devices if you need to walk to another location [1 on

OTC PC, shift the call to iPhone or Android smartphone and then 2 get the call back to OTC PC, then hang-up]

MANY ORGANIZATIONS MOVE TO FLEXIBLE OFFICE SPACES: HOW TO ENJOY BUSINESS COMMUNICATIONS WHEREVER YOU ARE?

-If you use shared desks at the office or if you are in a meeting room, you may want colleagues to find you easily 3 update the

presence status with your current location, show it be updated on iPhone, Android or iPad].

-You may also want to temporarily own a local desk phone, for instance when you go to a meeting room to place and receive important calls. [4 edit your active routing profile and fill the prospect's number as “other number”, IM a colleague to call you: the

“other number” rings and 5 you still have control from the PC to divert the call to voicemail] TABLETS IN WIFI-ENABLED OFFICE SPACE: ADD REAL-TIME TO YOUR BUSINESS APPS

- If your enterprise WIFI can handle VoIP and Video (for instance with A-LE Unified Access technology), tablets that users have to take notes, present business applications to customers can also be used for real-time conversations.

- [iPad] Select [All office devices] profile. When [receiving a video call ], show that both OTC PC and OTC iPad ring. [1.Answer with video from PC]. The discussion required a bit of confidentiality so [2. shift the conversation to iPad ] and enjoy [3. CIF screen video]. You may now move to a nearby room. [hangup]

- A tablet is an excellent device to share contents or see shared contents: [4. video call a colleague], in Safari lookup for a pdf, [5. tap “Open with OpenTouch”], escalate to a document sharing session [6 tap the presentation icon], select and play the document, show that the colleague can see it and [7. move to next page]. Collaboration on the go as never been as easy.

- Need additional advice from another colleague, you may [8. lookup the enterprise directory], [show the presence information] and [9. add the participant by tapping “+”] to the conversation with a few taps. OpenTouch displays who’s talking and the presentation to everybody. When several participants are involved, [10. tap on IM], texting can be an easy way to provide comments without interrupting the speaker.

(7)

MOBILE AND COLLABORATIVE WORKSTYLE

PERSONAL VIDEO

GEOGRAPHICALLY DISPERSED TEAMS HAVE BETTER ENGAGEMENT WITH PERSONAL VIDEO.

- Some jobs, such as executives, sales leaders need to see the body language of the people they talk to. Personal video can save them time and money travelling to video rooms. With OTC PC, you may initiate a video call [1 tap the video call icon in

the ID card, show picture-in-picture] or escalate a regular voice call to video when needed. All privacy requirements are taken into account as you may pause the video or answer in audio only [2 show video pause and unpause].

- Many of these executives spend a lot of time travelling. So they may not be at the office with a PC at their desk. With OTC they may place video calls or even shift existing calls to their iPad [3 shift the video session to iPad, show it and shift back to

PC].

- When they’re in a video call OTC users can add participants [4 on OTC PC, add a video enabled participant] and see the active talker or escalate to a document sharing session [5 on OTC PC, add web conferencing and then hangup].

-Video is available as well during scheduled meetings [6 Join a scheduled meeting from OTC PC, add 2 other users with OTC PC or iPad to the session] and room-based systems (Lifesize equipment seen as a OT user) or deskphones users could be added to the session as well.

This is how Alcatel-Lucent Enterprise sees the future of video conferencing: fully embedded in the daily UC app.

1 2 3 4 5 5 6

(8)

MOBILE AND COLLABORATIVE WORKSTYLE

ON THE GO (1/2)

Forrester sees 40% increase of mobile employees over the next 3 years!

HOW TO GET IN TOUCH WITH TEAMS WHEN OFF-SITE?

-OTC iPhone/Android offers your favorite contacts list in sync with your other OT apps as well as a

search into local contacts and directory

[1. show contacts, toggle favorites, perform a search

]

-OTC iPhone/Android presents all upcoming meetings that you can join in a few taps. You’ll see the

participants.

[2

Show a scheduled meeting that you’ve created before, join in one tap and show that

you see participants. End the session]

-

Is your Android smartphone your device of choice when off-site? Keep on using its native interface:

you’ll be asked whether the call is personal or business [

dial a PSTN number or a local contact and tap

business and show OpenTouch

]

HOW TO NEVER LOSE IMPORTANT CALLS WHEN OFF-SITE?

[DEFINED SUPERVISION GROUPS NEEDED]

- You’re always in control: OTC performs user-centric routing

[3 Show routing profile, toggle to a

“Mobile-only” profile, show that OTC PC is updated]

so all call history and voicemail messages are

unified

[4 show missed calls and 5 visual voicemail. ]

- Your team can give a hand when you can’t answer calls: use supervision groups! It’s up to you to

decide when colleagues will monitor calls… anywhere: at the office

[6 toggle your supervision off from

OTC PC

] but also on the go

[7 toggle supervision on from OTC iPhone/Android, change presence status

to « be right back » from iPhone/Android]

. When there’s an important call (

have a colleague call you

),

colleagues on [

another OTC PC

] will see it and your offline status and can

[8 answer]

immediately.

When you’re online again, you’ll see [

9. show history log on OTC iPhone and Android

] who answered.

(9)

MOBILE AND COLLABORATIVE WORKSTYLE

ON THE GO (2/2)

A recent study predicts 1 Public Hotspot for Every 20 people on Earth by 2018!

LEVERAGE ENTERPRISE AND PUBLIC WIFI HOTSPOTS FOR INSTANT BUSINESS RESPONSE

OT SBC NEEDED FOR THIS DEMO

- You benefit from enterprise services even when off-site: OTC iPhone and Android offer automatic

VoIP when hooked to a WIFI network – corporate or public. [

before the demo, launch OTC iPhone or

Android Smartphone, 1 make sure the VoIP icon is active

]. You may call anybody [

call a contact

] and

benefit from mid-call services

[2 show the call control buttons]

including switching to the cellular

mode

[3 switch to cellular

] when walking away from the wifi hotspot. [

hangup

] You’ll also

[4 see

who’s calling you. Accept then hangup]

on incoming VoIP calls.

- If you need a quick response from your colleagues, you may start an OpenTouch IM conversation

anytime: you see the real-time presence and one tap is all you need for a chat [

5. show the id card of

a contact, show the presence indication] [6. start an IM session, [7 show “Is typing” indication

]. You

may even add other people if more than one person is needed

[8. show the add participant

]. Leave the

conversation.

LEVERAGE ENTERPRISE AND PUBLIC WIFI HOTSPOTS FOR INSTANT COLLABORATION

OT EDGE SERVER NEEDED FOR THIS DEMO + UPLOAD A NICE DOCUMENT ON YOUR TABLET BEFORE

- Imagine you’re outside a prospect’s premises reviewing the project’s open points so you’ll have a

great meeting. You got a quick question: unlock you Android tablet, use the local hotspot, launch

OpenTouch Conversation and

[1. IM your usual subject matter expert (a colleague)

]. He’s available and

you

[2. share with him a document]

from OTC Android Tab and ask your question by IM. He texts back

“I’ll show you the network blueprint” and [

3. he shares his OTC PC screen

]. [

4. Show the shared

screen

] on Android Tablet. Only 2 minutes and you got an answer!

- You can’t attend your weekly sales meeting because you’re at the train station: join with one tap

from OTC Android and you’ll see the slides (presented by a colleague) in addition to the audio!

(10)

MOBILE AND COLLABORATIVE WORKSTYLE

AT HOME

AN INCREASING NUMBER OF EMPLOYEES WORK FROM HOME PART TIME: HOW TO REACH THEM?

- OTC displays “users” not a choice of numbers [1 show OTC PC conversation wall, favorites and search] - What’s the difference with a call forwarding or twinset feature? With OTC you have full control of where you want to reached [2 show OTC PC routing profiles, change to a customized only” profile, show that it’s

“PC-only” on your iPad or iPhone] and you can change it any time [3 toggle the routing profile on iPhone or iPad back to “My Office Devices”, customize the profile by adding as “other number” your prospect’s GSM number] or let OpenTouch call you on all devices [4 on OTC PC, IM a favorite colleague to call you: all your devices (and

the prospect’s) will ring. 5 Divert the call to voicemail. All devices will stop ringing. Remove the prospect’s number from your routing profile]. With OTC you get access to aggregated call history and unified messaging as if in the office [6 show call history, and 7 visual voicemail].

- You may enjoy VoIP over Internet to reduce costs. [8 Create a “PC-only” profile with “dial-from” PC].

REMOTE WORKERS: HOW TO BOOST TEAM ENGAGEMENT ACROSS DISTANCES?

- User presence is key for remote workers to stay in touch with their teams [9 show your colleague’s presence

status] or to indicate that they’re not available at a particular time [10 show presence status update].

-Group chat is a great way for teams to be part of a virtual room where you see presence, exchange quick IMs and upload working documents. [Before the demo: create the reversation-less conference described below and send the email invite to your personal account] [11 Show a reservation-less conference on OTC PC, called

“Group chat” that you’ve created before and invited participants, and stored documents] Even non-OT Conversation users can enjoy the group chat session [12 show the URL session details and 13 join from OTC

Web on iPad or Android tablet without dial-in or out, 14 show that the session shows up on OTC PC then join

from OTC PC, exchange some IMs]. Participants can escalate to live voice or web sharing anytime. Leave the session [show that the group chat is still on for the OTC Web user]

-Easy access to video is a way to boost engagement of home workers [15 Show an ID card, launch a video call

then escalate to web conferencing]

(11)