DIAGNOSTICLINK 8.02 ORDERING SYSTEM

(1)

DIAGNOSTICLINK 8.02

ORDERING SYSTEM

Version 1.4

4/27/2015

(2)

1 INTRODUCTION

1.1 PURPOSE OF ORDERING SYSTEM GUIDE

This guide covers DiagnosticLink ordering, download, installation, registration, and license transfer instructions.

2 SYSTEM REQUIREMENTS

2.1 MINIMUM REQUIREMENTS

 Windows XP SP2, Windows Vista SP2, Windows 7, or Windows8 (32 or 64bit)

 2.0 GHz Dual Core Processor or faster  2.0 GB RAM or more

 40 GB Hard drive or larger (with 20 GB free)

 Monitor and graphics card supporting 1024 x 768 resolution and 16-bit color

 1 available USB port

 High Speed or Broadband Internet Connection  Nexiq USB-link translator (required for Cascadia)  Administrative Rights (for installation)

 IT security firewall access for TCP port 48481 for outgoing and incoming traffic

3 ORDER SYSTEM

3.1 ACCESS THE ORDER SYSTEM

To access the order system, please visit: https://diagnosticlink.nexiq.com

(5)

3.2 ENTER SSO ID (SINGLE SIGN ON ID) AND PASSWORD

(6)

3.3 ACCESS CATALOG

Click Catalog from main tool bar and click Diagnostics Software. Click Hardware/Accessories for Interface Device and adapter/cable product offerings.

3.4 ADD PRODUCT TO SHOPPING CART

To make selection, locate product (DiagnosticLink 8.02 Professional single subscription e.g.) and click Add to shopping cart. If Professional is not available, add Standard Single Subscription.

3.5 VIEW CART

Click view cart to review item (if using a promo code, this will display as 2nd item).

3.6 IF USING A PROMOTION CODE

Enter promotion code and click Apply.

(7)

3.7 CONTACT DETAILS

Enter your contact details (name, email address, phone#). It’s important to use correct information. Click Use This Address

3.8 ENTER CREDIT CARD PAYMENT INFORMATION

Enter payment details and billing address and click Pay By Credit Card or select

(8)

3.9 ACCEPT TERMS AND CONDITIONS

(9)

3.10 PRODUCT KEY (REGISTRATION KEY)

Product key will be displayed in order details section upon completion of order transaction. An email will also be automatically sent with Product key (registration key). The key will be required to register software.

3.11 ADD LICENSE TO EXISTING SUBSCRIPTION

To add additional license(s) to an existing subscription, go to My Accounts, My Organization, and Subscriptions. Select desired subscription by clicking the eye glasses icon.

Click Buy More Licenses and follow instructions to complete transaction.

3.12 UPGRADE STANDARD TO PROFESSIONAL

To upgrade current Standard subscription to Professional, Login to order system with SSO ID and password.

(10)

Click Upgrade to DLPROSW001 and click the next button and follow instructions to complete transaction.

4 DOWNLOAD FILE

4.1 DOWNLOAD BUTTON

Click the download button under the Product Related Links section.

4.2 SAVE FILE

(11)

4.3 SAVE FILE TO DESKTOP

Select Desktop for the Save As location and click Save.

5 INSTALLATION

5.1 UNZIP FILE

(12)

5.2 OPEN FOLDER

Once folder has been unpacked / unzipped, open folder.

5.3 RUN SETUP EXECUTABLE

Double-click Setup.exe to launch DiagnosticLink installer.

5.4 LAUNCH INSTALLER

(13)

5.5 INSTALL DIAGNOSTICLINK

Click Next to continue and follow Setup Wizard instructions.

5.6 INSTALL DIAGNOSTICLINK (CONT.)

(14)

Click Install

(15)

Click Ok

5.10 INSTALL LEGACY TOOLS

Legacy tools DDDL 6.50 and DRS 6.28 will install next. Follow setup wizard to install software accepting all default values. (Access to DRS is limited to affiliate organizations).

5.11 INSTALL HARDWARE DEVICE DRIVERS

Device Drivers are not included with this product installation. If you haven’t

previously installed device drivers for your interface hardware, you will be required to do so to establish a connection. (E.g. if you own a Nexiq USB-Link2 device, please OEM web site www.nexiq.com to download latest drivers).

5.12 UPGRADING DIAGNOSTICLINK

To upgrade from a previous software version (e.g. DiagnosticLink 8.01) to a current software version (e.g. DiagnosticLink 8.02), first uninstall previous version from Control Panel’s Add Remove Programs. This step is important as it ensures that all older fuel map files are cleaned up and replaced with newer files.

NOTE: If you have a current active subscription (E.g. DiagnosticLink 8.0), you can

download the newer available software version (E.g. DiagnosticLink 8.02) AT NO COST.

5.13 UPGRADING STEPS

(16)

6 SOFTWARE REGISTRATION

6.1 REGISTER SOFTWARE

Open DiagnosticLink. Enter Registration Key provided at the time of check out (see step 3.10). An optional text field has been provided to allow user to enter computer description (e.g. Service Bay3 Dell Laptop or Marks Parts Counter

PC). Once information has been entered, click register.

6.2 SERVER AUTHENTICATION

Enter SSO ID and Password when prompted. Click Ok

6.3 USB-LINK CONFIGURATION

(17)

interface box, install driver for the device and select the appropriate interface option and click OK. Close DiagnosticLink.

7 TRANSFER LICENSE

7.1 DEAUTHORIZE FEATURE

To transfer license from one computer to another, open DiagnosticLink on the computer you would like to transfer the license from. Click Tools, Options, Server, and click Deauthorize.

Please note: If the old computer is not available (broken, lost, or stolen e.g.),

(18)

7.2 CONTINUE WITH DEAUTHORIZATION

Click OK

7.3 CONNECT TO SERVER

Enter Single Sign On ID and password when prompted. Click OK and follow instructions.

7.4 DEAUTHORIZATION COMPLETED

(19)

7.5 LOGIN TO ORDER SYSTEM

Log on to the order system. Click My Account, My Organization, and

Subscriptions. Locate the product key to transfer and click view details (the eyeglass icon).

7.6 DOWNLOAD TO NEW COMPUTER

Click the DiagnosticLink 8 Download button to install and register on new computer.

8 HOW TO PURCHASE PROGRAMMING EVENTS

8.1 PURCHASE PROGRAMMING EVENTS (THIRD PARTY CUSTOMERS ONLY)

If a third party customer purchased DiagnosticLink Professional, and would like to program truck controllers, they must purchase program events. To purchase programming events, log into the order system and navigate to My Accounts, My

(20)

8.2 SELECT SUBSCRIPTION (THIRD PARTY CUSTOMERS ONLY)

Click on the eyeglass icon

8.3 SELECT PROGRAMMING EVENT COUNT (THIRD PARTY CUSTOMERS ONLY)

Click Buy More Reprogramming Events and select the desired quantity and add to shopping cart. Complete the checkout process

9 CONTACTS

GETTING HELP

For Ordering Support Call:

877-974-3539 or 248-293-8285 or email: [email protected]

For SSO (single sign on) ID Support Call:

855-639-8680 or email: [email protected]

For Diagnostics & Powertrain Support Call:

855-253-0423 or email: [email protected]

For Vehicle Diagnostics Support Call:

DIAGNOSTICLINK 8.02 ORDERING SYSTEM