NetVanta. Unified Communications Personalizing Unified Communications

NetVanta

®

Unified Communications

Unique Business Challenges —

Solutions to Fit Your Needs

NetVanta® _{Unified Communications Solutions}

remove the barriers to productive and effective business communications by enabling individuals, departments, and locations to communicate and exchange information quickly and easily with the people that matter most to your business.

Now you can respond to customers more quickly and professionally by integrating your business communications, processes, applications, and corporate data into a single,

easy-to-use application.

How? ADTRAN offers an affordable, innovative and powerful, yet easy-to-use Unified Communications Solution designed specifically for you to meet your specific network needs.

Your organization’s communications network serves many needs in today’s fast-paced business

world. It’s a collaboration tool with a supplier. It’s a source for fast and reliable access to employees

traveling or working remotely. Is your network keeping up with your customers’ expectations for timely

communications? With ADTRAN

’s NetVanta Unified Communications Solutions, your communications

network is exactly what you need it to be. It’s more efficient and more productive. And, it’s flexible enough

to adapt to your company’s specific needs — now and in the future.

Improving business communications and increasing productivity.

Unified Communications Made Easy

Customer expectations for timely responses are rapidly changing. Business processes are becoming more and more complicated. Employees are using more and different devices, including cell phones, pagers, smart phones and more. A unified commu-nications solution should bridge the gap between these devices, allow employees to respond quickly to their customers and be simple inexpensive, flexible and easy to manage for IT teams. As employees are communicating with partners, customers and one another using a variety of devices and approaches, whether in the office, traveling, or working from home, NetVanta Unified Communications simplify and integrate communications across these varied mediums.

Flexible Product Offerings to Meet a

Variety of Business Needs

The business and network challenges your customers face vary. ADTRAN® _{responds to the}

NetVanta Unified Communications

At-A-Glance

Many convergence solutions often lack key capabilities such as true unified messaging, system administration and line-of-business integration tools that can provide a real return on your business investment. With ADTRAN’s broad line of UC Solutions, businesses of all sizes can customize a solution that meets the needs of their workforce. The NetVanta UC Series includes a suite of products that provide a broad range of solutions to fit small and medium sized business applications to large corporate enterprise needs. Whether you desire to maintain a small-office PBX for small to medium businesses or remote offices or you need an enterprise-class, multisite solution for up to 2000 users, ADTRAN’s solutions fit the bill.

NetVanta

Unified Communications

NetVanta Unified Communications Server Overview 4 NetVanta Business Communications System Overview 6 NetVanta Enterprise Communications Server Overview 8 NetVanta Business Application Server Overview 10 NetVanta Unified Communications Solutions 12

The NetVanta Suite of solutions

includes the following products:

■ NetVanta Unified

Communications Server

A software-only unified communications application that complements an existing PBX or Key System; scales to 2,000 users per server.

■ NetVanta Business Communications System

A hardware/software bundle combining ADTRAN’s award winning NetVanta 7000 Series IP PBXs and the NetVanta UC Server, for a perfect SME voice/data solution; scales up to 100 users per unit.

■ NetVanta Enterprise Communications Server

A software-only VoIP solution combining an IP PBX and UC solution targeting larger enterprise applications; scaling from 75 to 2,000 users per server.

■ NetVanta Business Application Server

A point solution for adding advanced UC capabilities like IVR and ODBC database access for customized business

process integration.

Add Unified Communications

to existing PBXs

NetVanta Unified Communications (UC) Server is a software-only package designed for Microsoft Windows® _{platforms that provides full unified}

communications capabilities with existing PBXs – no need for a forklift upgrade. It is perfect for orga-nizations that already have one or more PBXs, but want the added benefits of unified communications. The NetVanta UC Server is capable of supporting unified communications on one or more different types of PBXs from most manufacturers (including ADTRAN, Avaya®_{, Nortel}®_{, Cisco}®_{, Mitel}®_{, NEC}®_{, and}

Siemens®_{) to provide a centralized unified}

commu-nications solution. The NetVanta UC Server lets you leverage your existing investment and transition to IP telephony at your own pace.

Feature Rich and Scalability

This feature-rich platform offers advanced unified communications services like:

• Unified messaging • Voice mail • Fax server • Auto-attendants • Personal assistants

• Graphical drag-and-drop service creation • One number services

• Call redirection services • Notifications

All in one cost-effective, integrated solution that scales up to 2,000 users on a single server and is administered and managed through an intuitive, user-friendly interface.

Delivering Unified Communications

Quickly, Affordably

The NetVanta UC Server can be installed in one of two modes—standalone or within a customer’s Active Directory. When integrated with Active Directory, the Microsoft Active Directory Users and Microsoft Management Console (MMC) Snap-ins can be used to administer and manage users. The NetVanta UC Server allows your IT staff to manage your busi-ness communications services using the same user accounts and security policies used in your Windows environment, without any programming or special integration. Adds, moves, and changes become easy, and security policies become universal throughout the company. In addition, with single user login, your users will never have to log into your business com-munications system separately.

Unified Messaging

■ Manage messages from email client or telephone ■ Listen to voice message, review fax and even read email messages over telephone (text-to-speech) ■ Forward voice, fax and email messages to another mailbox, contact email address or fax number ■ Reply to voice and email message with a voice attachment ■ Call back sender of voice or email message

Fax Server

■ Send and receive fax from desktop ■ Send fax from any Microsoft Windows application (supporting printing) ■ Fax on demand from prepared faxes or from database ■ Choose fax recipients from personal contacts (Outlook, Windows Address Book) ■ Incoming DID fax directly to mailbox or database ■ Uses standard TIFF/PDF image format when reviewing fax

NetVanta Unified Communications Server

NetVanta Unified

Communications Server:

■ Improve customer service with intelligent call queues ■ Put customers in touch with the right employees as quickly as possible ■ Route calls to sales or support queues, or to the customer’s selected destination ■ Manage voice, fax and e-mail messages in one place ■ Bridge the gap between desktop phones, cell phones and e-mail, as well as office locations, mobile employees and teleworkers ■ Give employees the tools they need to communicate effectively with customers, business partners and coworkers across cell phones, desktop phones, e-mail, pagers ■ Auto-attendant and personal call control tools get calls to employees, whether they’re in the office or on the road ■ Manage voice mail fax messages and e-mail from your inbox from your desktop, your Blackberry® _{or mobile devices} ■ Send faxes from your desktop ■ Listen to e-mail messages from your phone ■ Phone in and listen to e-mail messages read to you ■ Get new message notifications sent to your phone, pager or other mobile device ■ Seamlessly deploy SIP-based servers, phones, and media gateways as needed to complete your installation ■ Differentiate competitively by providing information to customers 24/7

“NetVanta UC has proved reliable

and compatible with our daily

educational operations. Our

faculty, staff and even parents

are thrilled to be able to manage

and receive consistent up-to-date

information.”

David Rossell,

Administrator of Network Services and Planning Norwood School

Reducing Total Cost of Ownership

ADTRAN’s VoIP solutions offer a significantly lower initial cost and ongoing maintenance expense when compared to traditional systems. Cost savings are achieved by con-solidating voice and data networks, reducing monthly service charges and eliminating expensive add-on networking equipment.

The NetVanta 7000 Series simplifies voice-data convergence and is perfect for many business applica-tions, up to 100 stations. The NetVanta 7100 is an all-in-one Office in a Box that provides complete voice and data solutions; while the NetVanta 7060 is a simpli-fied solution providing IP PBX functionality to work with existing data networks. A single chassis provides a LAN-to-WAN infrastructure, along with the Quality of Service (QoS) necessary to maintain voice quality.

Office in a Box

The NetVanta 7100 represents a breakthrough in next-generation communication systems. This unique Office in a Box contains everything businesses need to deploy a voice and data network. It includes an inte-grated IP PBX for voice, 24-port Power over Ethernet (PoE) switch and IP router for data, a stateful inspec-tion firewall for security, wireless access controller for managing your wireless LAN, and Virtual Private Network (VPN) for secure Internet tunneling. This feature-rich, standards-based platform is designed to fit into your organization, grow as your organiza-tion grows, and deliver years of reliable service. To further reduce the Total Cost of Ownership (TCO), the NetVanta 7100 includes free firmware upgrades and is backed by an industry-leading five-year warranty.

NetVanta 7100 — SME Office

in a Box

■ Complete voice and data networking solution ■ IP PBX that scales to 100 stations per unit ■ PBX and key system modes ■ SIP trunking and multi-site networking support ■ Full function IP access router ■ 24-port, PoE Ethernet Switch ■ Stateful Inspection, SIP-aware Firewall ■ Virtual Private Networking (VPN) ■ Modular WAN interface for flexible connectivity

NetVanta 7060 — Small Office

IP PBX

■ A compact voice solution ■ IP PBX that scales to 100 stations per unit ■ PBX and key system modes ■ SIP trunking and multi-site networking support ■ 24-port, PoE Ethernet Switch ■ Modular WAN interface for flexible connectivity

NetVanta Business Communications System

SME IP PBX and Unified Communications System

Perfect Combination

NetVanta Business

Communications System:

■ IP PBX and Unified Communications system for SMEs ■ Complete IP communications system: hardware-based IP PBX and software-based Unified Communications ■ IP PBX supports up to 100 SIP stations per site ■ Multi–site support for centralized messaging ■ SIP trunking and multisite networking for Off Net Calls ■ PBX and key system modes supported ■ Includes IP router, PoE switch, firewall, and VPN ■ Full Unified Messaging: voice, fax, email ■ Scalable architecture for future growth ■ Microsoft Outlook® integration with click-to-dial ■ Fax server for convenient desktop faxing ■ Conference server ■ Personal, rule-based call control/redirection ■ Text-to-speech ■ Find-me/Follow-me ■ Easy to create personal assistants with drag-n-drop service creation ■ Database integration to streamline business processes ■ Inbound/outbound IVR ■ ODBC-enabled IVR and CEBP ■ Active Directory administration for UC users

NetVanta UC Server

■ Windows-based Unified Communication ■ Built-in fax server ■ Conferencing and paging server ■ Microsoft Outlook integration with click-to-dial ■ Visual auto-attendants and personal assistants ■ Text-to-Speech engine

ADTRAN IP Phones

■ Interoperable with NetVanta 7000 Series ■ 6 or 12 programmable buttons ■ Large backlit display ■ Message waiting indicator ■ Integrated headset jack ■ Web-based management ■ Distinctive ring tones ■ Multiple call appearances ■ Three-way conferencing ■ Busy Lamp Field (BLF) ■ Shared Line Appearance (SLA)

“ADTRAN embraced the vision

we had for our phone system and

improved it. Sometimes we didn’t

see the big picture as well as

they did.”

Don Reece,

Director of Information Technology Pembina Trails School Division

IP Router

Firewall, VPN 24-port PoE Switch

DSU/CSU IP PBX

Voice Mail

SIP Gateway

IP, Analog Phones Auto Attendant

DHCP

NetVanta 7100 A Complete Voice and Data Office in a Box for Business

IP 706

Cost Savings and A Rapid

Return on Investment

With the NetVanta Enterprise Communications Server, businesses of all sizes can drive their Return On Investment (ROI) by bringing together voice, email, fax, paging, emergency notification, corpo-rate data and more in phone-based applications that streamline and automate customer service. This ROI-driven solution also allows employees to respond more quickly and intelligently to their cus-tomers. The ADTRAN NetVanta UC solutions suite is designed to help reduce and even eliminate opera-tional costs over time as you save on deployment and management costs. Additionally, there are monthly savings that are realized near-term. For example, eliminate pagers, fax machines and lines, and cut cell phone bills to save hundreds to thousands of dollars every month.

Servers for Every Occasion

The NetVanta Enterprise Communications Server includes a server for every occasion. Included is a text-to-speech server, fax server, conference server, and an optional paging server. The paging server allows live paging, record and review paging, and pag-ing uspag-ing pre-recorded announcements. The confer-ence server allows for multiple simultaneous audio conferences, each having a unique four-digit confer-ence ID. Each conferconfer-ence can be controlled separately with features like mute all for large one-way calls, close conference to any new entrants once the call has started, and report on the number of participants while still on the call.

IP PBX

■ Integral SIP-based IP PBX that scales to 2,000 stations ■ SIP trunking and multi-site networking support ■ Uniform dialing between NetVanta UC Servers and legacy PBXs ■ Unified messaging ■ Fax server ■ Conferencing and paging server ■ Microsoft Outlook integration with click-to-dial ■ Visual auto-attendants and personal assistants

Operator Console

■ Professional call coverage for entire organization ■ Real-time presence about every station ■ Easy to use, intuitive interface ■ Incoming and outgoing call party information ■ Automatic screen pops of caller’s information

NetVanta Enterprise Communications Server

Enterprise IP PBX with Unified Communications

The Complete Package

NetVanta Enterprise

Communications Server:

■ IP PBX and Unified Communications software for enterprises ■ Software-based IP PBX and Unified Communications ■ IP PBX scaling from 75 to 2,000 SIP stations per server ■ Microsoft Windows Certified ■ Microsoft Outlook integration with click-to-dial ■ Full Unified Messaging: voice, fax, email ■ Scalable architecture for future growth ■ Multi-site support for centralized messaging ■ Active Directory administration ■ Conference server ■ Overhead and handset paging ■ Database integration to streamline business processes ■ Inbound/outbound IVR ■ ODBC-enabled IVR and CEBP ■ Easy to create personal assistants with drag-and-drop service creation ■ Personal, rule-based call control/redirection ■ Text-to-speech ■ Find-me/Follow-me

Paging Service

■ Live, record and review, or pre-recorded paging service ■ Live paging using feature access codes and speed dialing ■ Create custom paging services ■ Recorded audio paging ■ Pre-recorded audio ■ Caller recorded audio ■ Retrieve and save audio in databases ■ Establish paging groups or zones ■ Page overhead or over handsets

Conference Server

■ Multiple simultaneous conferences ■ Unique meeting “rooms” identified by conference ID ■ Mute all for large one-way calls ■ Close conference to new entrants ■ Configurable entry and exit notifications ■ Audible report of the number of participants

“With NetVanta UC, my team can roll

out telephone assignments of new

hires into our IT checklist without

having to manage a separate ‘phone

system’ as we had done previously.

Further, remote sales employees can

access email, voicemail, and other

messages from the road.”

Database Integration

■ ODBC-compliant database integration or utilize NetVanta UC Server’s built-in personal tables ■ Retrieve, update, add, and delete rows ■ Navigate databases with the ability to move to first, last, next and previous rows ■ Data types—audio, date, day of week, day of year, fax, logical, number, phone number, text, time of day, and time range ■ Dial for data—similar to dial-by-name ■ Supports multiple media types —voice, fax and text-to-speech support

Interactive Voice Recognition (IVR)

■ Allows user to interact with business’ internal information systems ■ Database-driven IVR for inbound and outbound applications ■ Inbound IVR for database lookups such as order status ■ Outbound IVR for automated outbound calls to remind patients of an upcoming appointment ■ Outbound calling scales to reach masses

Adding Business Process Integration

The NetVanta Business Application Server is a stand-alone software application that adds addi-tional funcaddi-tionality to your Unified Communications infrastructure by providing customized business pro-cess integration. This software-only package provides a Windows-based service creation environment to build tailored communications-enabled applications that drive workforce automation, increase productiv-ity and improve organization responsiveness. With advanced features like inbound and outbound IVR and ODBC database integration, you can quickly and easily build customized communications enabled business processes (CEBP) using your existing com-munications system and the built-in point-and-click service creation environment that allows just about anyone to an application within minutes.

Seamless Workforce Automation

Deliver time-critical information to large audiences by phone. NetVanta Business Application Server allows businesses to deliver messages to customers, clients, partners and co-workers by phone automati-cally, either by a user intervention or in response to database events (changes in data). Notifications can be read to them over the phone from any ODBC-enabled database through the text-to-speech engine or can be faxed securely to customer locations with the built-in fax server. Empower your customers with the ability to do their own account management over the phone wherever, whenever they want. Businesses can charge for the services or offer them for free as a competitive differentiator.

Database Drive Communications

The NetVanta Business Application Server includes a built in fax server that allows you to send and receive faxes in your communications services. Faxes can be transmitted from and stored into ODBC databases or the built-in tables. In addition, the NetVanta Business Application Server can also send emails with created on-the-fly text, attachments, and destinations in your communications services. Faxes, images, and audio in databases or acquired in a communications service can be attached to emails with customized subjects text and destinations, allowing flexible email to be cre-ated on the fly. With NetVanta Business Application Server’s fax and email features allow you to create powerful custom services or add these capabilities into your IVR, outcall, and auto-attendant services.

NetVanta Business Application Server

“ADTRAN UC Server

®

_{’s unified}

messaging blew me away. E-mail,

voice mail and fax messaging

were all-in-one. We wouldn’t have

to add an adjunct system later

and it was all from one vendor.

I was hooked.”

Third Party Integration

Many businesses believe that they need a whole new VoIP system just to get unified communications.

NetVanta UC Server makes unified communications widely available as Windows-based software that easily integrates with most mainstream PBX systems — no need for a new PBX system, no need for new phones, no need for VoIP. No other company in the unified communications market can meet customers’ challenges as flexibly as NetVanta UC Server.

NetVanta UC Server enables businesses to add unified messaging, unified communications, fax server and more to an existing PBX system. NetVanta UC Server integrates with a very wide range of PBX systems from AVAYA®_{, Mitel}®_,

Nortel®_{, Cisco}®_{, NEC}®_{, Siemens, Alcatel and}

other vendors. The solutions provides unified messaging, fax server, conferencing, tele-worker, find me follow me services, auto-attendants, notification services, and much more —all in one cost-effective, integrated solution administered and managed through Active Directory.

Small and Medium Enterprise

Responding effectively to customer calls is key for a small and medium business. Lots of SMBs

want a feature-rich unified communications system, without the difficulties of maintaining one. Combining the NetVanta 7100 for a complete voice and data networking solution with NetVanta UC Server creates a truly unified solution that addresses the business communications needs of the SMB market. With NetVanta 7100 and the NetVanta UC Server, employees can manage their own new message notification to their

Automated Business Processes

The NetVanta Business Applications Server provides businesses with a simple, cost-effective way to improve customer responsiveness, customer service and customer retention with communica-tions-enabled business processes. In this

configuration, the NetVanta Business Application Server integrates with the ODBC Database for inbound and/or outbound IVR. No matter the time of day when a customer calls in wanted to check the status of an order, the NetVanta Business Application Server can do a database lookup and with the text-to-speech engine can verbally respond with the correct status of the order by simply “read-ing” what has been captured in the database.

ILL103A ODCB Database Server

Network

NetVanta 1234 PoE PC NetVanta UC Server PC

Large Enterprise

One of the greatest challenges facing businesses today is keeping up with customers’ expectations for timely communications. The challenges are everywhere. NetVanta UC Server removes the

bar-riers to productive and effective business commu-nications by enabling individuals, departments and locations to communicate and exchange informa-tion quickly and easily with the people that matter most to your business. Simple, self-service call-flow management, unified messaging and line-of-busi-ness integration tools drive workforce productivity. Legacy PBX support, Microsoft® Active Directory®-based administration tools, and optional integrated SIP-based VoIP telephony allow businesses to lever-age their existing investments in voice technologies while simplifying their transition to VoIP.

NetVanta 7100 NetVanta 6355 Total Access 900

NetVanta 1234 PoE

our tools make it easy to manage your network.

Brand NetVanta NetVanta Unified Communications

Product 7060 7100 Enterprise Communications Server Business Communications System UC Server Business Application Server

PBX Yes Yes Yes Yes – –

Key System

Emulation Yes Yes – Yes – –

VPN – Yes – _{NetVanta 7100}with – –

PoE Switch Yes Yes – Yes – –

Voice mail Yes Yes Yes Yes Yes –

Auto-atten-dant Standard Standard Advanced Advanced Advanced – Unified

Messaging – – Yes Yes Yes –

Click-to-dial – – Yes Yes _DependentPBX –

Fax Server – – Yes Yes Yes Yes

Auto-atten-dant (visual) – – Yes Yes Yes Yes

IVR – – Yes Yes Optional Yes

Outbound

Notifications – – Yes Yes Optional Yes Database

Integration – – Yes Yes Optional Yes Conference

Server – – Yes Yes DependentPBX Optional Paging Server – – Optional Optional Optional Optional

Feature Matrix by Product

Seamless Workforce and Business

Process Integration

With NetVanta Unified Communications solutions, users benefit from an easy-to-use, windows-based environment that supports Microsoft® _{Active Directory}® _{administration}

tools and provides a straight-forward yet sophis-ticated, visual service creation environment. This allows businesses to provide data to and from any database and account management service around the clock, over the phone while self-ser-vice call-flow management, unified messaging applications, and line-of-business integration tools work together to drive workforce productivity.

Easy-to-deploy, Affordable, and

Feature-rich

ADTRAN’s unified communications solutions are designed with the same value and performance that drives all of our award-winning, high-performance NetVanta solutions. Not only are NetVanta UC solutions available at an affordable price-point, these innovative, feature-rich solu-tions simplify the installation and management process. Unlike other unified communications solutions that can be complicated to deploy, it takes less than 15 minutes to setup a user on any of the NetVanta UC Servers. That means a 100-seat company can be setup in a matter of days,

as opposed to weeks or months, saving time and money right out of the box.

Even as a business changes and grows, ADTRAN makes it easy to adapt a new or existing unified communications solution using straight-forward, wizard-based installation and configu-ration options. The daily organizational produc-tivity is further enhanced - and simplified - using the “drag-and-drop” tools which help streamline and automate customer service and drive rev-enue with emergency out-dialing, phone-based self-service information and account manage-ment, voice paging, fax on demand, and more. From changing passwords to managing database elements, it’s as easy as selecting the desired fea-ture from the Windows-based tool bar and then dragging and dropping to the open window to activate.

NetVanta unified communications solutions let your business:

Smart Solutions for A Connected World

Simple, Reliable, and Affordable

When you need a networking solution that fits the unique connectivity requirements of your business, ADTRAN is the smart altern-ative. Our product portfolio offers a breadth of solutions, including a product suite that is tailored to the specific needs of SMB and dis-tributed enterprise customers. With ADTRAN’s award-winning and innovative NetVanta switches, routers, multiservice access routers, VPN solutions, wireless, and IP Telephony products, it is easy to find a quality solution that is perfect for your specific network needs. Every product is backed by an

industry-leading warranty, best-in-class telephone technical support from our team of degreed engineers, and is eligible for free firmware upgrades. As a TL 9000 3.0 and ISO 9001:2000 certified supplier supporting next-generation quality standards, the company maintains in-house labs for reliability, component and complianc testing — all with a focus toward customer satisfaction.

Comprehensive Training and

Certification Services

ADTRAN provides innovative training solutions designed with a focus toward varying skill levels and job functions. Professional certification programs are designed to help customers structure and individualize continuing education needs. Access to the certification and training programs includes both free and fee-based options. Sessions are available both on- and off-site, using Instructor-Led Training (ILT); Computer-Based Training (CBT); or virtual classroom training with real-time,

Web-enabled classes. ADTRAN, Inc. is a leading global supplier of

networking and communications equipment with an innovative portfolio of more than 1,700 solutions for use in the last mile of today’s tele-communications networks. Widely deployed by carriers, distributed enterprises and Small- to Medium-sized Businesses (SMB), ADTRAN solutions enable voice, data, video, and Internet communications across copper, fiber and wireless network infrastructures. Our solutions are currently in use by every major U.S. service provider and many global ones, as well as by thousands of public, private and governmental organizations worldwide. Technical Questions 800 615-1176 www.adtran.com/support Where To Buy 877 280-8416 www.adtran.com/where2buy

Training and Certification

www.adtran.com/training

Modular Access Router

NetVanta 3000, 4000, 5000

Fixed-port Access Router

NetVanta 3100

IP Business Gateways for Business Trunking

Total Access 900/900e Series

Ethernet Switch

NetVanta 1200s and 1500s

IP Business Gateway for Trunking and Hosted VoIP

NetVanta 6000 Series

Multiservice Access Router

NetVanta 3448, 3458, 1335

Wireless Access Point

NetVanta 150

IP Communication Platform with IP Phones

NetVanta 7100, 7060

Gold Certified Partners represent the

ADTRAN, Inc. Attn: Enterprise Networks 901 Explorer Boulevard Huntsville, AL 35806 P.O. Box 140000 Huntsville, AL 35814-4000 256 963-8000 256 963-8699 fax General Information 800 9ADTRAN [email protected] www.adtran.com

Pre-Sales Technical Support