What s Behind the Clouds? An IBM view of Cloud Computing & Montpellier Customer Center experience

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What’s Behind the Clouds ?

An IBM view of Cloud Computing &

Montpellier Customer Center experience

Products and Solutions Support Center of Montpellier

François Briant - Distinguished Engineer

WW STG Customer Centers – Chief Architect

[email protected]

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End User Requests & Operators

…

Service

Request &

Operations

Design & Build Image Library (Store) Deployment Operational Lifecycle of Images

IT Infrastructure &

Application

Provider

Service

Creation &

Deployment

Virtual Image Management Service Catalog Request UI Operational UI Optimized Middleware

(image deployment, integrated security, workload mgmt., high-availability)

Service Oriented Architecture Information Architecture

User Request Management/Self Service Portal

Security: Identity, Access, Integrity, Isolation, Audit & Compliance

Usage Accounting

License Management Image Lifecycle

Management Provisioning ManagementPerformance Availability/Backup/ Restore

Service Lifecycle Management

Service Management

Virtual Resources & Aggregations

SMP Servers Storage Servers Network Hardware

System Resources

Blades Storage Virtualized Infrastructure

Server Virt. Storage Virt. Network Virt.

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IBM Cloud Computing definition focuses on the user

experience, business model, infrastructure management and

the service delivery aspects

A user experience and a business model



Cloud computing is an emerging style of IT delivery in which applications, data, and IT resources are

rapidly provisioned and provided as standardized offerings to users over the web in a flexible

pricing model.

An infrastructure management and services delivery methodology



Cloud computing is a way of managing large numbers of highly virtualized resources such that, from

a management perspective, they resemble a single large resource.

This can then be used to deliver services with elastic scaling.

Monitor & Manage Services & Resources

Cloud Administrator Datacenter Infrastructure Service Catalog, Component Library Service Consumers Component Vendors/ Software Publishers

Publish & Update Components, Service Templates

IT Cloud

Access Services

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Platform-as-a-Service

Software-as-a-Service

Servers Networking Storage

Middleware Collaboration Business Processes CRM/ERP/HR Industry Applications Data Center Fabric

Shared virtualized, dynamic provisioning Database Web 2.0 Application Runtime Java Runtime Development Tooling

Services can be segmented in three layers where

infrastructure, platforms or software is being provisioned

Computing on Demand Development and Test Cloud Market Examples IBM Examples Desktop Cloud

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...service sourcing and service value

Cloud Computing Delivery Models

ORGANIZATION CULTURE GOVERNANCE

Flexible Delivery Models

Public …

• Access by Service provider

owned and managed.

• subscription.

• Delivers select set of

standardized business process,

application and/or

infrastructure services on a

flexible price per use basis

.

Private …

• Privately owned and

managed.

• Access limited to client

and its partner network.

• Drives efficiency,

standardization and best

practices while retaining

greater customization and

control

Cloud Services

Cloud Computing

Model

.… Customization, efficiency,

availability, resiliency, security

and privacy

.…Standardization, capital

preservation, flexibility and

time to deploy

Hybrid …

• Access to client, partner

network, and third party

resources

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Service Creator Service Subscriber Service Catalog APIs Administrator Service Subscriber Service Delivery Manager

Service Management

Platform

Process Engine  Middleware Virtualized and Standardized Resources  Physical Assets

Service Catalog Manager INFRASTRUCTURE SERVICES APPLICATION SERVICES PLATFORM SERVICES

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DEVELOPERS OPERATORS CORE ENTERPRISE ADMINISTRATION SERVICE REQUESTORS SERVICE MANAGEMENT APPLICATION ARCHITECTURE

SERVERS STORAGE NETWORK

VIRTUAL IT INFRASTRUCTURE

SERVERS STORAGE NETWORK FACILITIES

PHYSICAL IT INFRASTRUCTURE END USERS S E CURIT Y END USERS RE S ILIENCE BUSINESS INFRASTRUCTURE END USERS SERVICE CREATORS INFORMATION INFRASTRUCTURE

Cloud Foundation: Dynamic Infrastructure

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2006

2007

2008

2009

 Odina Devlpt & Integration

 Light Benchmarks Offering Cloud Core architectutre

 Virtualization  Provisionning

Cloud Core architecture  Reservation Portal  Booking

 Setup Manager

DataCenter & Services  Energy Efficiency  Monitoring

 Service Desk  TPM Migration

 Education Integration  Green Data Center I  Odina Stabilization in production

Cloud Data Center

 Automation

 KPI’s & Dashboards  SLAs

 Monitoring & Control  Partition Mobility &

Storage Virtualization

IBM Customer Center experience

2006 – 2009 Roadmap to Cloud Data Center

 Green Data Center II  Education on Odina Cloud  Cloud Testing services  Service Catalog

 Dynamic Benchmarks  ODINA Cloud enhancement

Cloud

DataCenter

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ODINA : analyse & ponderate tasks for each activity



Optimization on 40% of activities others than running projects



3 activities contribute to 36% of the workload :



Qualification : 14%



Installation of the environment : 12%



Request closure (includes freeing up the IT resources) : 10%

Workload by activity without DP center (in %)

Run activity 58% Close demand 9% Possible changes 1% Get Request Commit Activity 5% Don't commit activity 0% Set-up environment 12% Qualify demand 14%

•40% of the activities consist of qualify and accept or not requests, prepare and install the environments, follow opportunities, close requests…

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Odina Reservation Process

Linux Windows

CPU 1 CPU 2 CPU 3 CPU 4 OS

Apps Apps Apps

Linux

Software

Firmware

Hardware

Benchmark

Manager

1

3 Intranet (Internet)

2 _PSSC

Benchmark request

Resource reservation & provisioning (PSSC)

Access resources

1

2

3

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On Demand Provisioning

IT Tasks

Automated

Process

Manual

Time

Automated

Time

Identify resource

Resources identified by

business process

3 Days

<1 Minute

Software installation

Remote OS install/ software

_provisioning

5 – 10 Days

<2 Hours

Configure security and

network settings

Automated configuration

5 - 10 Days

<1 Hour

Return server to free pool

Automated deallocation

Variable

<1 Hour

Total Time

13-23 Days

Half Day

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Cloud Computing enables a Dynamic Infrastructure

for IBM Systems Benchmarks & Education Classes

Delivering performance testing and course platforms as a service through the network

Reservation Portal

Automated Infrastructure Orchestration

Management Services

Availability Security Optimization Provisioning

Virtualization

Building Block Standardization

Infrastructure Services

Benchmark Center Cloud Management

Benchmark Centers

Resource Pools

IBM Systems Centers

“ Light Benchmark ”

Offering

Booking for infrastructure building blocks to run tests, receiving VPN connections by mail within hours

Benefits

Reduced cost by sharing HW and shrinking setup time

Affordability of benchmarking for IBM to win more server

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

Set-up duration

.



Traditional

benchmarks : Mini

3-5 days.



Light Benchmarks :

½ day, booking

included.



Better infrastructure

utilization.



Increase productivity

on traditional

benchmarks as well.



Same NSI and

Win/ratio than

traditional

benchmarks.

IBM Light Benchmark YTY Evolution

Montpellier Benchmark Center

230 ₂₂₀ 163 158 186 33 132 182 0 50 100 150 200 250 300 350 400 2004 2005 2006 2007 2008 Years # o f b e n c h m a rk s p e rf o rm e d

Traditional benchmarks Light Benchmarks 230

220

196

290

368

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PSSC Clouds Architecture Overview Diagram

Service

Request &

Operations

IT Infrastructure &

Application

Provider

Service

Creation &

Deployment

Setup Manager Provisioning Manager X86 Manage-through Servers Power Manage-through Servers z Manage-through Servers z Pool POWER Endpoints x86 Injection Pool x86 Light Pool Storage Manage-through Servers

Production

User Managed

Storage Endpoint Reservation Engine Web Portal OpenVPN Server

e-mail

Web Portal Pre-production Environment

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Nim srv CSM TPC Audelium TPMfOSd AIX zVM zOS ESX/Linux Windows NFS-cust SVC Console(s) SAN System x / Blade System p System z

Provisioning

Running

Booking

TWS Linux Web GUI

Bench Resa Setup Mgr

Open VPN TPM 5.1

HA Phase 3 Ready

(HA on hardware components)

TDS

Odina Production Activities

•Monitoring

•Level 1 & 2 support (french working days) on new Incident tracking Tool •Backups/Restores

Storage DS8000

Network/Open SSL System x / Blade Center

System p / HMC

•Desk Support Procedures •Problem Matrix / Known Errors •SLA

Architecture Operational Model

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Benefits

Reduced cost by maximizing HW usage and streamlining

operations

Enablement of homogeneous education business across

countries

Cloud Computing enables a Dynamic Infrastructure

for IBM Systems Benchmarks & Education Classes

Delivering performance testing and course platforms as a service through the network

Reservation Portal

Automated Infrastructure Orchestration

Management Services

Availability Security Optimization Provisioning

Virtualization

Building Block Standardization

Infrastructure Services

Benchmark Center Cloud Management Central Location for IBM Systems

IBM Systems Education

“ Central Location ”

Program

Booking for a given class code at a given date, receiving VPN connections by mail the day before the class

Benchmark Centers

Resource Pools

IBM Systems Centers

“ Light Benchmark ”

Offering

Booking for infrastructure building blocks to run tests, receiving VPN connections by mail within hours

Benefits

Reduced cost by sharing HW and shrinking setup time

Affordability of benchmarking for IBM to win more server

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TA

TA DB

CLP DB

CLP Application Web Portal

Shared CLP

Resources

CLP

Daily repl. Reservation engine

CLP

TPM

Internet

Front-end

access

Setup manage r Workflows & Scripts Planning Reporting Invoicing VPN

Class

Manager

Teacher & Students

Management

Central Lab Platform Cloud Architecture

SELF-SERVE

PORTAL

SERVICE

REQUEST

SERVICE

PROVISIONING

DYNAMIC

INFRASTRUCTURE

Cloud Management

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Automated

Provisioning

Using TPM

to maximize

Hardware

utilization

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Cloud Data Center Showcase featuring Training for Systems Cloud allowing customers to “sense” the cloud effect and understand IBM technology and services value and differentiation to help them get started on their private cloud journey

Opened October 6th, 2009 in Montpellier

Showcase over a real Cloud

production infrastructure

 Service Orientation

 Dashboard of services running in the Cloud

 Service Management

 Service catalog and booking

 Service Provisioning

 Dynamic Infrastructure for Cloud

 Cloud resources optimization

Localizing the Cloud Data Center Showcase in

Montpellier

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Establish Architecture Assess Workload

Determine Enterprise

& Public Cloud Mix Implement Cloud

Systems Storage Network Computing Infrastructure Platform & Applications Email Bus Apps BPM Sys Mgmt Info Mgmt Web Svr E-Mail, Collaboration Software Development Test and

Pre-Production Data Intensive Processing Database ERP Enterprise Private Public Hybrid Trad IT Service Definition Tools Service Publishing Tools Service Fulfillment & Config Tools Service Reporting & Analytics Service Planning Role Based Access OSS BSS Infrastructure Platform Software End Users, Operators Service Catalog Operational Console Cloud Services Cloud Platform

Define Business Value Create IT Roadmap Consolidate Virtualize Automate Optimize Centralize

Developing your cloud strategy and plan is critical

1 2 3

4 5 6

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Building Private Clouds - The Stages of Adoption and

Benefits of a Dynamic Infrastructure

Busin

ess V

alue

Reduce Costs



Decrease complexity



Improve operating efficiency

Standardization

Consolidation

Power Mgt

Increase Availability and Performance



Better manage IT



Automate systems and data management tasks

Provisioning

Virtualization

Automation

React with Agility and Flexibility



Dynamically respond to changing business needs



Meet service level agreements

Cloud

Computing

Service Mgt

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Goal is to limit effects of complexity increasing with the

number of managed virtualized systems

An Ensemble is a pool of like systems that are managed

as a single system on which workloads are deployed



Scale from a few to many thousands of virtual or

physical nodes



Reduce management complexity with integrated

virtualization, systems management and service

management software



Allow workload optimization for maximum performance

and efficiency

Ensemble Service Management

- Service Level Management

- Monitoring and Workload Management - Mobility Provisioning Ensemble Platform Management - Virtualized Platform Management

Analogy with SMP systems:

OS multi-threading and

scheduling hide complexity

from administrator & end-user

Virtualization mobility and provisioning enabled

Vision for Server Virtualization Evolution:

Systems Pools

(a.k.a Ensemble Technology)

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Infrastructure

Systems Mgmt.

Higher Gain From External Cloud

Lower Pain To

Cloud Delivery

Higher Pain To

Cloud Delivery

Web Serving Numerical

[Low Data/Compute] _{Mail & Collaboration}

conferencing Application Dev’t. & Test Virtual Desktop

Start Here

Business Applications

ERPs,

Specific apps

Transaction Processing and Database

DB, Data warehouse

Transaction,Batch

CRM

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Enterprise Enterprise Data Center Private Cloud Enterprise Data Center IBM Operated Managed Private Cloud Hosting Center Hosted Private Cloud Enterprise A Shared Private Cloud Cloud Enterprise owned and operated Enterprise owned IBM operated Customer/IBM owned and IBM operated

(single tenant)

IBM owned and operated (multi-tenant) Enterprise B Enterprise C 1 2 3 4 Public Cloud Cloud

IBM owned and operated (multi-tenant) 5 User A User B User C User D User …

Private Cloud

Shared Private

Cloud

Public Cloud

Cloud Services delivered publicly to end users / secure, enterprise-class Cloud Services

delivered privately to Enterprises / virtual separation of tenants

Private Managed Private Hosted

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Smart Business Offerings for Cloud Computing

Smart Business on the IBM cloud

IBM Smart Business Services

IBM Smart Business Systems

Standardized services on the IBM cloud

Preintegrated, workload-optimized systems Private cloud services,

behind your firewall,

built and/or managed by IBM IBM Lotus Live NEW -IBM Lotus® iNotes® (_SWG) CloudBurst™ family (SPL2) Smart Business Test Cloud (SPL2) Smart Business Desktop Cloud (SPL3) Smart Business Storage Cloud (SPL9)

Analytics Collaboration Development and Test Desktop and Devices Infrastructure Storage Smart Analytics System (SWG)

Smart Business for Small or Midsize Business (backed by the IBM cloud) (SWG) Infrastructure Compute Computing on Demand (STG) Information Protection Services (SPL5) Business Services BPM BlueWorks (design tools) (SWG) Smart Business End User Support – Service Assist (SPL3) Smart Business Desktop Cloud (SPL3) Smart Analytics Cloud (STG) Smart Business Expense Reporting on the IBM Cloud (GTS-MBPS) Smart Business Storage on the Cloud (SPL9) Smart Business Development and Test on the IBM Cloud (beta) (SPL2)

GTS Consulting Services supporting Cloud Computing

Infrastructure Strategy and Planning for Cloud Computing (SPL1) Networking Strategy and Optimization - for Cloud computing (SPL4)