H E A L T H W E A L T H C A R E E R
M E R C E R
B E N E F I T S M O N I T O R
T M
P R E - S U R V E Y
T R A I N I N G
S I N G A P O R E
S E P T E M B E R 2 0 1 9
© MERCER 2019 1
1.
2020 MBM Q1 Benefits Survey Cycle
2.
Structure of Questionnaire
3.
What’s new in 2019?
4.
General points of attention
5.
Specific points of attention
A G E N D A
2 0 1 9 B E N E F I T S S U R V E Y
2 0 2 0 M B M Q 1 S U R V E Y C Y C L E
S E C T I O N - 1
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2 0 2 0 M B M Q 1 B E N E F I T S S U R V E Y C Y C L E
DCK DISTRIBUTION
Data Collection Kit (DCK)
Shared with clients via iMercer
Client can open the questionnaire link from iMercer “my participation” section
Client can submit via
Online interactive system
OR
Client can download excel format by clicking on the Import/Export button once they are in
the 1
stpage of survey.
2 0 2 0 M B M Q 1 B E N E F I T S S U R V E Y C Y C L E
YOUR PARTICIPATION MATERIAL ARE READY
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2 0 2 0 M B M Q 1 B E N E F I T S S U R V E Y C Y C L E
TERMS & CONDITIONS
K i n d l y r e a d t h r o u g h t h e Te r m s a n d C o n d i t i o n s a n d p r o v i d e y o u r
a g r e e m e n t b e f o r e t h e s t a r t o f s u r v e y.
2 0 2 0 M B M Q 1 B E N E F I T S S U R V E Y C Y C L E
COMPANY INFORMATION
1. Company Name will need to be
filled up.
2. For repeat participants rest of
fields pre-populated.
3. Do validate the details and
update where necessary.
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2 0 2 0 M B M Q 1 B E N E F I T S S U R V E Y C Y C L E
HEAD COUNT BY CATEGORY
1. Kindly select the Total
Headcount from the drop-down
list.
2. Employee categories filled in this
page must match the ones in the
other benefit tabs
2 0 2 0 M B M Q 1 B E N E F I T S S U R V E Y C Y C L E
CONTACT PERSON
1. Kindly fill up the contact
details of the person who is
completing the questionnaire.
2. Should the person to contact
in case of any questions
pertaining to the information
provided be different, do
provide the details of the
person as well. If not, you can
click on “Copy contact person
details below”.
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2 0 2 0 M B M Q 1 B E N E F I T S S U R V E Y C Y C L E
KEY MILESTONE DATES
DCK
Distribution
From 30
thAug 2019
Data submission
deadline
31
stOct 2019
Data Validation
Deadline
30
thNov 2019
Survey Delivery via
Mercer BenefitsMonitor
TM
Location Contact Person Email Address Contact Number Australia Customerservice [email protected] +0508 645 186
Bangladesh Vani Kapoor [email protected] +91 9990488068 Cambodia Mercer CST Asia [email protected] +65 6398 2323
China Wang Jiashu [email protected] +862161035505
Hong Kong Stephanie Law [email protected] +852 2301 7589 India Namita Bharadwaj [email protected] +919540729935 Indonesia Mercer CST Asia [email protected] +65 63982323 Japan Product Solutions [email protected] +81 3 6775 6523 Malaysia Mercer CST Asia [email protected] +65 6398 2323 Myanmar Mercer CST Asia [email protected] +65 6398 2323 New Zealand Customerservice [email protected] +0508 645 186
Pakistan Syed Farhat Ali Bokhari [email protected] 0092-42-35884981-5 Ext. 293 Philippines Mercer CST Asia [email protected] +65 6398 2323
Singapore Mercer CST Asia [email protected] +65 6398 2323 South Korea Jiwoon Jung [email protected] +82 2 2095 8151 Sri Lanka Sonali Sahani [email protected] +91 80 4185 7826
Taiwan Enbe Chen [email protected] +886 2 2183 7960
Thailand Mercer CST Asia [email protected] +65 6398 2323
Vietnam Nguyen Thi Hong Van [email protected] (84) (28) 6291 4188 (ext:601)
2 0 2 0 M B M Q 1 B E N E F I T S S U R V E Y C Y C L E
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2 0 1 9 B E N E F I T S S U R V E Y
© MERCER 2019 11
S E C T I O N - 2
Table of contents – click to browse through survey sections Click here to toggle table of content Page navigation – click here to go to next or
previous page
Click here to launch the “Help” page in a separate
window Click here to submit the data
S T R U C T U R E O F Q U E S T I O N N A I R E
SURVEY NAVIGATION
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# Clicking “Save & Exit” saves your progress and allows you to return to the same section when you reopen the survey link # Auto-save feature works when you move between pages (by
clicking next or another section in the survey)
S T R U C T U R E O F Q U E S T I O N N A I R E
SAVING YOUR PROGRESS
Click here to launch import/ export function
Step 2: Browse to select the updated file and click
upload (Note: for changes validation checks
will apply online after upload) Step 1: Download the survey as
an excel and fill your inputs
S T R U C T U R E O F Q U E S T I O N N A I R E
EXCEL VERSION OF SURVEY
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Error indicators (orange) in the contents tab shows the number
of errors in each tab
Hover your mouse over the question error indicator (red)
to view details Click here to launch the error audit summary (cont. next page) Page error indicator (orange) –
Shows the number of errors at this page
S T R U C T U R E O F Q U E S T I O N N A I R E
ADDRESSING ERRORS (1/2)
Click here to launch the error audit summary (cont. next page)
Click here to go to the question in the survey
S T R U C T U R E O F Q U E S T I O N N A I R E
ADDRESSING ERRORS (2/2)
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S T R U C T U R E O F Q U E S T I O N N A I R E
IDENTIFYING NEW QUESTIONS
S T R U C T U R E O F Q U E S T I O N N A I R E
INPUT INSTRUCTIONS
•
Complete the survey as much as possible
–
If you have any doubts/questions on DCK, please contact the local Mercer representative
–
If you do not have a certain benefit do not leave blank,
please fill ‘ ’
–
If you have ‘grand-fathered plans’, do not fill them, provide
only
active plans
–
If you have multiple offerings for a benefit, please provide most common practice
–
If you have a range of amounts for a particular field, please provide the average amount
–
If there are %, fill in only the numerals
•
All amounts are in local currency unless stated otherwise
•
Do not use company name in comments
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Input guides are s
hown in blue at the end of each question
Input Guide
Details
Remarks
Y or N
Input Yes or No when you answer to the
questions such as asked whether the policy exists,
choose items from the alternatives
・Please ensure to answer to the questions particularly
at the start of each section.
・Click once for = “Yes, and click twice for = No
Numeric
Input numeric data such as the number of
employees
・Please do not enter 0 （If there are no figure to input,
please keep the column empty）
・Please do not input unit or comma.
Local Currency
Input the amount provided
・Please input the amount in local currency
・Please do not enter 0 （If there are no figure to input,
please keep the column empty）
・Please do not input unit or comma.
Fill %
Input data that are necessary to show by
percentage
・Please do not enter 0 （If there is no figure to input,
please keep the column empty）
・Please do not input unit(%)
・Please do not divide the figure as a decimal （e.g. for
60% ：incorrect 0.6; correct 60）
Any Response
Input data that are not possible to input by “Y or N”
or numeric such as Car model or additional
comments.
・If you do not have any comments, please leave it blank
・Limited to 250 characters.
S T R U C T U R E O F Q U E S T I O N N A I R E
INPUT GUIDE
Employee
Category
Definitions
Top Management (Top Mgmt)
Employees with roles such as Head of Organization, Function Heads.
Head of organization – Has profit and loss responsibility for an entire business. Typically reports to Board of Directors or to a corporate head office.
Function head – The senior-most position in the company. These generally include top executives and directors within the company or employees with managerial responsibilities at the top level of a business unit or company. Executives are focused on defining strategy for the company. Typically report to the Head of organization.
Typical Career Level: E1 – E5, M5 Typical position classes: PC58 and above Management
(Mgmt)
Employees with roles such as Sub-Function Head, and Functional Managers. Employees with important supervisory and managerial responsibilities, usually the higher levels within a business unit or company. Management-level employees focus on managing people and implementing policies and strategies to meet the company’s objectives. Has managerial responsibility for a department or team. Combines both middle and senior management. Typically reports to an executive. i.e. Finance Managers, HR Managers, IT Managers, and Plant Managers.
Typical Career Level: M3 – M5; P4 – P6 Typical position classes: PC54-57
S T R U C T U R E O F Q U E S T I O N N A I R E
EMPLOYEE CATEGORIES (1/2)
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Employee
Category
Definitions
Professionals (Prof)Works as a professional in a technical or professional sales or professional non-sales role. Professionals are typically individual contributors without supervisory responsibility, though may provide coaching/mentoring to less experienced staff. Typically holds a university degree or full-trade equivalent. Typically reports to a manager.
Exempt staff including Specialists, Professional, or Technical staff who may be supervisors. Typical Career Level: M1 – M2; P1 – P4
Typical position classes: PC47-53 Staff
(Staff)
Non-Exempt staff, Support staff, or Customer Service Representative. Salaried employees typically in a business support, analyst, administrative or technical role. These are generally employees in skilled, semi-skilled or unskilled roles without supervisory responsibility. Typically reports to a manager/ supervisor. This level does not require a university degree but may require formal professional training and certification. i.e. Admin Staff, Secretary, Clerk, Engineer (entry)
Typical Career Level: S1 – S4
Typical position classes: PC46 and below Direct Labor
(Dir Lab)
Most will be in Union
Non-exempt staff, typically in a manufacturing setting. Will include operators and technicians. Typical Career Level: S1 – S4
Typical position classes: PC46 and below
S T R U C T U R E O F Q U E S T I O N N A I R E
EMPLOYEE CATEGORIES (2/2)
2 0 1 9 B E N E F I T S S U R V E Y
W H AT ’ S N E W I N 2 0 1 9 ?
S E C T I O N - 4
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16 September 2019
Employment Conditions :
–
New question added under Re-employment of retiring employees.
W H A T ’ S N E W I N 2 0 1 9 ?
DCK UPDATE: SINGAPORE (1/2)
Innovative Benefits:
–
New benefit tab added.
W H A T ’ S N E W I N 2 0 1 9 ?
DCK UPDATE: SINGAPORE (2/2)
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G E N E R A L P O I N T S O F
AT T E N T I O N
S E C T I O N - 4
•
If you have the same benefit policy across all employee categories, fill it up in one
plan.
•
If you have different benefit policies for different employee categories, please split
the employee categories into different plans
Note: You do not need to have the same no. of plans for all benefits
G E N E R A L P O I N T S O F A T T E N T I O N
EMPLOYEE PLANS (1/2)
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Each question
is
accompanied
by an input
Guide. Take
note of unit of
measurement
•
If you have multiple offerings for a benefit, please provide most common practice
•
All amounts are in local currency unless stated otherwise
(input guide will indicate)There are 5 employee
categories depending on the
country. It is broadly defined.
Unlike Comp, there is no
direct PC class correlation.
There are 4 plans
found in each
section. For most
benefits, that is
sufficient
G E N E R A L P O I N T S O F A T T E N T I O N
EMPLOYEE PLANS (2/2)
Ensure that 1
sttier header questions get
filled especially at start of sections.
These are 2
ndtier header
questions which begin at the
start of subsections. These must
be filled if your 1
sttier header
questions is a ‘Y’.
If your 2
ndtier header
question is a ‘Y’, please
fill in the details in all
these sections. If it is a
‘N’, leave it blank
Tier 1 Header
Tier 2 Header
Details
G E N E R A L P O I N T S O F A T T E N T I O N
FLOW OF QUESTIONS
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S P E C I F I C P O I N T S O F
AT T E N T I O N
S E C T I O N - 5
Delete this text box to
display the color square; you
may also insert an image or
client logo in this space.
To delete the text box, click within
text, hit the Esc key and then the
Delete key
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Non-Sales
Head of Organisation, Function Heads
Sales
Head of Retail
Non-Sales
Senior Management/Sub-Function Heads, Management
Sales
Area District Store Manager. Store Manager
Non-Sales
Professionals
Sales
Store Supervisor
Non-Sales
Others, please specify
Sales
Store Sales Representatives
T O P M A N A G E M E N T
M A N A G E M E N T
P R O F E S S I O N A L
S T A F F
S P E C I F I C P O I N T S O F A T T E N T I O N
VEHICLE BENEFITS (1/7)
Always ensure that all
employee categories are
separated eg. Plan 1 for Top
Mgt etc.
The respective positions
can only be filled up in the
following manner.
Ensure Q1 is
answered with either
Y or N.
If Q1 is a Y, there needs to be an
answer for “Do you provide a
company car etc” and also “Do you
provide a car allowance” as well as
for the sub-questions.
S P E C I F I C P O I N T S O F A T T E N T I O N
VEHICLE BENEFITS (2/7)
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For vehicle benefits,
there must be 4
different plans
If Q2 is Y, Qn 3
must be
answered.
If Qn 3 is
answered Y, then
Qn 4 must be
answered.
S P E C I F I C P O I N T S O F A T T E N T I O N
VEHICLE BENEFITS (3/7)
×
The position
does not
correspond.
Plan needs to
be split
×
S P E C I F I C P O I N T S O F A T T E N T I O N
VEHICLE BENEFITS (4/7)
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Vehicle Benefits Section
Allowances Section
Running expenses do not include mileage claim. Mileage claim is under allowances section
S P E C I F I C P O I N T S O F A T T E N T I O N
VEHICLE BENEFITS (5/7)
It is possible that some running car expenses components are included in car allowance while others are
covered in addition to the car allowance. Indicate clearly.
Indicate “Y” or “N” clearly:
components that are already
INCLUDED
in fixed car
allowance
vs.
components that are covered
IN
ADDITION
to fixed car
allowance.
S P E C I F I C P O I N T S O F A T T E N T I O N
VEHICLE BENEFITS (6/7)
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This is separate from transportation allowance. Transportation allowance is under allowance tab.
Vehicle Benefits Tab
Allowances Tab
S P E C I F I C P O I N T S O F A T T E N T I O N
VEHICLE BENEFITS (7/7)
Delete this text box to
display the color square; you
may also insert an image or
client logo in this space.
To delete the text box, click within
text, hit the Esc key and then the
Delete key
© MERCER 2019 39
