www.tmforum.org
The Progress of the NGOSS initiative
The Progress of the NGOSS initiative
towards simpler integrated management
towards simpler integrated management
Martin Creaner
Vice President & CTO
TeleManagement Forum
www.tmforum.org
?
Worldwide Consortium of ~400 Operators,
Suppliers & Integrators
?
Focus on Automating Operational Management
and Business Processes
?
By advancing available Technologies and Solutions
within Global Communications Industry
?
We:
?
Provide Wealth of Industry Knowledge
?
Facilitate Agreements between Companies
?
Provide Opportunities for Experimentation &
www.tmforum.org
Create a portal
which is a resource
center which the
industry can use as
first port of call for
OSS/BSS info
Communicate
Develop proof of
concept solutions to
real industry
problems that can
subsequently be
productised and
sold
Demonstrate
Create a
collaborative work
environment within
which competitor
can solve problems
of mutual interest
Collaborate
Draw direction and
requirements in a
market-centric
fashion from key
industry players
Market Focus
Provide the premier
global OSS/BSS
environment within
which members can
conduct business
A Place
to Do Business’
Key Work Programs
Key Work Programs
Technical Teams
Business, System &
Implementation
Architecture
Market Centers
• Mobile
• Value Chain
• New Gen Networks
TMF Central
Website
Catalyst Showcase
TeleManagement
www.tmforum.org
NGOSS
NGOSS
?
NGOSS is a multi-faceted program designed
to produce an implementable OSS/BSS
“framework”
?
The major elements of NGOSS are:
?
Business Process Model
?
Systems Framework
?
Platform Architecture
?
Shared Data Model
?
Compliance Program
NGOSS Elements map to one another to form an
end-to-end framework for OSS
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SystemView
Implementati
on View
NGOSS
NGOSS
Knowledge
Knowledge
Base
Base
Need
Model
Validate
Run
Business
View
C u s t o m e r O S S Thu Apr 05 12:47:19 2001Ordering 3 Use CaseUse Case Diagram Gateway Services G a t e w a y I n t e r f a c e Provider Services C u s t o m e r M a n a g e m e n t I n t e r f a c e C u s t o m e r M a n a g e m e n t S e r v i c e s P r o d u c t M a n a g e m e n t S e r v i c e s P r o d u c t R e q u e s t<<SDM>> C u s t o m e r C o n t a c t<<SDM>> C u s t o m e r<<SDM>> InvoiceInquiry<<SDM>> CreditViolation<<SDM>> ProductCatalog<<SDM>> ProductService<<SDM>> C u s t o m e r O r d e r M a n a g e r FulfillmentP r o d u c t M a n a g e r O r d e r i n g 3 P r o c e s s * ** C u s t o m e r Relationship M a n a g e m e n t R e s o u r c e I n f r a s ' t u r e D e v ' t a n d M n g m n t S u p p l i e r / Partner S e r v i c e D e v e l o p m e n t and Op'ns M a n a g e m e n t I n f o r m a t i o n C u s t o m e r A s s e s s S e r v i c e Availability Provide ServiceAvailability Date D e t e r m i n e Resource Availability Provide Availability Date Qualify Customer Identify Solution A l t e r n a t i v e s U p d a t e C u s t o m e r Contact Record Solution A l t e r n a t i v e s Available N o A c t i o n R e q u i r e d P r e - O r d e r Feasibility Request Made R e c e i v e P r e - O r d e r F e a s i b i l i t y R e q u e s t
Contract Interface
Service
Implementation
Run
-Time
View
NGOSS
NGOSS
Methodology
Methodology
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SystemView
Implementation
View
NGOSS
NGOSS
Knowledge
Knowledge
Base
Base
Need
Model
Validate
Run
Business
View
C u s t o m e r O S S Thu Apr 05 12:47:19 2001Ordering 3 Use CaseUse Case Diagram Gateway Services G a t e w a y I n t e r f a c e Provider Services C u s t o m e r M a n a g e m e n t I n t e r f a c e C u s t o m e r M a n a g e m e n t S e r v i c e s P r o d u c t M a n a g e m e n t S e r v i c e s P r o d u c t R e q u e s t<<SDM>> C u s t o m e r C o n t a c t<<SDM>> C u s t o m e r<<SDM>> InvoiceInquiry<<SDM>> CreditViolation<<SDM>> ProductCatalog<<SDM>> ProductService<<SDM>> C u s t o m e r O r d e r M a n a g e r FulfillmentP r o d u c t M a n a g e r O r d e r i n g 3 P r o c e s s * ** C u s t o m e r Relationship M a n a g e m e n t R e s o u r c e I n f r a s ' t u r e D e v ' t a n d M n g m n t S u p p l i e r / Partner S e r v i c e D e v e l o p m e n t and Op'ns M a n a g e m e n t I n f o r m a t i o n C u s t o m e r A s s e s s S e r v i c e Availability Provide ServiceAvailability Date D e t e r m i n e Resource Availability Provide Availability Date Qualify Customer Identify Solution A l t e r n a t i v e s U p d a t e C u s t o m e r Contact Record Solution A l t e r n a t i v e s Available N o A c t i o n R e q u i r e d P r e - O r d e r Feasibility Request Made R e c e i v e P r e - O r d e r F e a s i b i l i t y R e q u e s t
Contract Interface
Service
Implementation
Run
-Time
View
NGOSS
NGOSS
Methodology
Methodology
Methodology – system of principles and procedures applied to a discipline
www.tmforum.org
Element Management
Network Management
Business
Management
Service
Management
Network
and Systems Management Processes
Service Development and Operations Processes
Customer Care Processes
Customer
Network
Element Management Processes
Information Systems Management Processes
Network
Planning and
Development
Network
Provisioning
Network
Maintenance &
Restoration
Network Data
Management
Network
Inventory
Management
Service
Planning and
Development
Service
Problem
Management
Service
Quality
Management
Rating and
Discounting
Service
Configuration
Customer Interface Management Processes
Sales
Order
Handling
Invoicing
and
Collections
Problem
Handling
Customer
QoS
Management
Physical Resource and Information Technology
Operations
Fulfillment
Assurance
Billing
Operations
Support &
Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
(Application, Computing and Network)
Enterprise
Management
Strategic &
Enterprise
Planning
Financial & Asset
Management
Enterprise Quality
Management, Process & IT
Planning & Architecture
Stakeholder & External
Relations Management
Brand Management,
Market Research &
Advertising
Human Resources
Management
Disaster Recovery,
Security & Fraud
Management
Research &
Development,
Technology
Acquisition
Strategy, Infrastructure & Product
Product
Lifecycle
Management
Infrastructure
Lifecycle
Management
Strategy &
Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)
Customer
TMN Layers correspond
with TOM horizontals
SystemView
Implementati
on View
NGOSS
NGOSS
Knowledge
Knowledge
Base
Base
Need
Model
Validate
Run
Business
View
C u s t o m e rO S S T h u A p r 0 5 1 2 : 4 7 : 1 9 2 0 0 1O r d e r i n g 3 U s e C a s e U s e C a s e D i a g r a m G a t e w a y S e r v i c e s G a t e w a y I n t e r f a c e P r o v i d e r S e r v i c e s C u s t o m e r M a n a g e m e n tI n t e r f a c e C u s t o m e r M a n a g e m e n t S e r v i c e sP r o d u c t M a n a g e m e n t S e r v i c e s P r o d u c t R e q u e s t< < S D M > > C u s t o m e r C o n t a c t< < S D M > > C u s t o m e r < < S D M > >I n v o i c e I n q u i r y< < S D M > > C r e d i t V i o l a t i o n< < S D M > > P r o d u c t C a t a l o g< < S D M > > P r o d u c t S e r v i c e< < S D M > > C u s t o m e r O r d e r M a n a g e r F u l f i l l m e n tM a n a g e rP r o d u c t O r d e r i n g 3 P r o c e s s * ** Customer Relationship M a n a g e m e n t Resource Infras'ture D e v ' t a n d M n g m n t S u p p l i e r / Partner Service D e v e l o p m e n t and Op'ns M a n a g e m e n t I n f o r m a t i o n Customer Assess Service Availability P r o v i d e S e r v i c eAvailability Date D e t e r m i n e R e s o u r c e Availability Provide Availability Date Qualify Customer I d e n t i f y S o l u t i o n A l t e r n a t i v e s Update Customer Contact Record S o l u t i o nAlternativesAvailable N o A c t i o n R e q u i r e d P r e - O r d e r F e a s i b i l i t y R e q u e s t M a d e R e c e i v e P r e - O r d e r Feasibility RequestContract Interface
Service
Implementation
Run-Time
View
TOM processes are
captured in “FAB” area
of eTOM Operations
eTOM maps the
NGOSS Business View
Evolution of
www.tmforum.org
NGOSS Business Map
NGOSS Business Map
Operations
Fulfillment
Assurance
Billing
Operations
Support &
Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
(Application, Computing and Network)
Enterprise
Management
Strategic &
Enterprise
Planning
Financial & Asset
Management
Enterprise Quality
Management, Process & IT
Planning & Architecture
Stakeholder & External
Relations Management
Brand Management,
Market Research &
Advertising
Human Resources
Management
Disaster Recovery,
Security & Fraud
Management
Research &
Development,
Technology
Acquisition
Strategy, Infrastructure & Product
Product
Lifecycle
Management
Infrastructure
Lifecycle
Management
Strategy &
Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)
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eTOM
eTOM
-
-
The Level 2 Processes
The Level 2 Processes
Level 1 Vertical Grouping
Level 1 Horizontal Grouping
Operations
Customer
Fulfillment
Assurance
Billing
Operations Support & Readiness
Retention and Loyalty
Customer Interface Management
Supplier/Partner Interface Management
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
Billing &
Collections
Management
Customer
QoS / SLA
Management
Problem
Handling
Selling
Order
Handling
Marketing
Fulfillment
Response
Service
Configuration
& Activation
Service
Problem
Management
Service Quality
Analysis, Action
& Reporting
Service &
Specific Instance
Rating
Resource Provisioning
& Allocation
to Service Instance
Resource
Problem
Management
Resource
Restoration
Resource Data
Collection, Analysis
& Control
S/P
Buying
S/P Purchase
Order
Management
S/P Problem
Reporting &
Management
S/P
Performance
Management
S/P Settlements
& Billing
Management
CRM Operations
Support & Process
Management
CRM
Operations
Readiness
SM&O Support &
Process
Management
Service
Management &
Operations
Readiness
RM&O Support &
Process
Management
S/PRM Operations
Support & Process
Management
S/P Relationship
Management
Operations
Readiness
Enterprise Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
Marketing and Offer Management
Service
Planning &
Commitment
Resource &
Operations
Capability
Delivery
Supply Chain
Strategy & Policy
Supply Chain
Planning
& Commitment
Product
Development
& Retirement
Supply Chain
Development
& Change
Management
Infrastructure Lifecycle Mgmt
Product Lifecycle Mgmt
Strategy & Commit
Strategy, Infrastructure and Product
Product &
Offer
Portfolio
Capability
Delivery
Product & Offer
Portfolio Strategy,
Policy & Planning
Marketing
Capability
Delivery
Product &
Offer
Business
Planning &
Commitment
Product, Marketing
& Customer
Performance
Assessment
Service
Performance
Assessment
Resource
Performance
Assessment
Supply Chain
Performance
Assessment
Supply Chain
Capability
Availability
Resource &
Technology
Strategy & Policy
Service
Strategy &
Policy
Resource &
Technology
Plan &
Commitment
Service &
Operations
Capability
Delivery
Service
Development &
Retirement
Resource
Development
CRM
Capability
Delivery
Marketing
Strategy &
Policy
Sales &
Channel
Development
Marketing
Communications
& Promotion
Enterprise Quality Mgmt, Process & IT Planning & Arch.
Process Arch.
Management
& Support
Info Systems
Strategy &
Planning
Knowledge
Management
Stakeholder & External Relations Management
PR & Comm.
Relations
Management
Regulatory
Management
Shareholder
Relations
Management
Legal
Management
Human Resources Management
Employee
& Labor
Relations
Workforce
Strategy
Workforce
Development
HR Policies
& Practices
Disaster Recovery, Security & Fraud Management
Fraud
Management
Disaster Recovery
& Contingency
Planning
Security
Management
Financial & Asset Management
Financial
Management
Procurement
Management
Real Estate
Management
Strategic & Enterprise Planning
Strategic &
Business
Planning
Business
Development
Enterprise
Architecture
Planning
Group
Enterprise
Management
Research &
Development
Technology
Acquisition
Research & Development & Technology
Acquisition
Brand Management, Market Research & Advertising
Market
Research &
Analysis
Brand
Management
Advertising
Resource
Management &
Operations
Readiness
Sales &
Channel
Management
Level 2 Process Element
External Entity
Enterprise
Quality
Management
eTOM GB921a
approved and sub
teams working
towards updates of
GB921 in time for
Vegas
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SystemView
Implementati
on View
NGOSS
NGOSS
Knowledge
Knowledge
Base
Base
Need
Model
Validate
Run
Business
View
C u s t o m e r O S S Thu Apr 05 12:47:19 2001Ordering 3 Use CaseUse Case Diagram Gateway Services G a t e w a y I n t e r f a c e Provider Services C u s t o m e r M a n a g e m e n t I n t e r f a c e C u s t o m e r M a n a g e m e n t S e r v i c e s P r o d u c t M a n a g e m e n t S e r v i c e s P r o d u c t R e q u e s t<<SDM>> C u s t o m e r C o n t a c t<<SDM>> C u s t o m e r<<SDM>> InvoiceInquiry<<SDM>> CreditViolation<<SDM>> ProductCatalog<<SDM>> ProductService<<SDM>> C u s t o m e r O r d e r M a n a g e r FulfillmentP r o d u c t M a n a g e r O r d e r i n g 3 P r o c e s s * ** C u s t o m e r Relationship M a n a g e m e n t R e s o u r c e I n f r a s ' t u r e D e v ' t a n d M n g m n t S u p p l i e r / Partner S e r v i c e D e v e l o p m e n t and Op'ns M a n a g e m e n t I n f o r m a t i o n C u s t o m e r A s s e s s S e r v i c e Availability Provide ServiceAvailability Date D e t e r m i n e Resource Availability Provide Availability Date Qualify Customer Identify Solution A l t e r n a t i v e s U p d a t e C u s t o m e r Contact Record Solution A l t e r n a t i v e s Available N o A c t i o n R e q u i r e d P r e - O r d e r Feasibility Request Made R e c e i v e P r e - O r d e r F e a s i b i l i t y R e q u e s t
Contract Interface
Service
Implementation
Run
-Time
View
NGOSS
NGOSS
Methodology
Methodology
Methodology – system of principles and procedures applied to a discipline
www.tmforum.org
Invoice
Invoice Data
Collection
Collection
Management
Invoice Calculation
Invoice Formatting
and Distribution
Accounts
Receivable Admin.
Invoice Disputes
and Adjustments
Product Type Creation
Product Type
Lifecycle
Product Type
Offering
Product
Portfolio
Product Instance
Design
Product Instance
Usage Analysis
Product Instance
Performance Analysis
Product Instance
Service Testing
Product
Instance
Lifecycle
Product Instance
Trouble Administration
Product
Equipment Physical Network
Manager
Equip. Planning and
Installation
Equipment Systems
Manager
Equipment
Network Service
Coordinator
Network Service
Usage Aggregation
Network Service
Testing
Network Service
Planning
Network Service
Fault Analysis
Network Service
Manager
Network/Service
Network Service
Trouble
Administration
Network Service
Performance
Analysis
Customer
Customer Order
Handling
Customer Data
Administration
Customer
Relationship Mgmt.
Customer SLA/QoS
Management
Customer SLA/QoS
Performance Analysis
Technology Fault
Correction
Technology
Usage Collection
Technology Performance
Monitoring
Technology Fault
Collection
Technology Fault
Analysis
Technology Planning and
Installation
Technology Provisioning
Element Manager
Technology Logical
Network Designer
Technology
Technology Performance
Management Control
Technology testing
Technology Performance
Analysis
Business Management
Sales Admin/Analysis
Campaign Formulation
Sales Force Admin.
Provider Analysis
Competitor Analysis
Contact and
Prospect Mgmt.
Sales/Marketing
Market Intelligence
Business Planning
Generic
Business Mgt.
Industry Compliance
Technology Planning
Supply Chain Mgt.
Forecasting &
Opportunities
Work
Workforce
Management
NGOSS System Map
NGOSS System Map
Systems Integration
Map (SIM GB914)
available and new
project charter being
prepared
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SystemView
Implementati
on View
NGOSS
NGOSS
Knowledge
Knowledge
Base
Base
Need
Model
Validate
Run
Business
View
C u s t o m e r O S S Thu Apr 05 12:47:19 2001Ordering 3 Use CaseUse Case Diagram Gateway Services G a t e w a y I n t e r f a c e Provider Services C u s t o m e r M a n a g e m e n t I n t e r f a c e C u s t o m e r M a n a g e m e n t S e r v i c e s P r o d u c t M a n a g e m e n t S e r v i c e s P r o d u c t R e q u e s t<<SDM>> C u s t o m e r C o n t a c t<<SDM>> C u s t o m e r<<SDM>> InvoiceInquiry<<SDM>> CreditViolation<<SDM>> ProductCatalog<<SDM>> ProductService<<SDM>> C u s t o m e r O r d e r M a n a g e r FulfillmentP r o d u c t M a n a g e r O r d e r i n g 3 P r o c e s s * ** C u s t o m e r Relationship M a n a g e m e n t R e s o u r c e I n f r a s ' t u r e D e v ' t a n d M n g m n t S u p p l i e r / Partner S e r v i c e D e v e l o p m e n t and Op'ns M a n a g e m e n t I n f o r m a t i o n C u s t o m e r A s s e s s S e r v i c e Availability Provide ServiceAvailability Date D e t e r m i n e Resource Availability Provide Availability Date Qualify Customer Identify Solution A l t e r n a t i v e s U p d a t e C u s t o m e r Contact Record Solution A l t e r n a t i v e s Available N o A c t i o n R e q u i r e d P r e - O r d e r Feasibility Request Made R e c e i v e P r e - O r d e r F e a s i b i l i t y R e q u e s t
Contract Interface
Service
Implementation
Run
-Time
View
NGOSS
NGOSS
Methodology
Methodology
Methodology – system of principles and procedures applied to a discipline
Red Team underway
addressing Contract
Specification, Behavior &
Control, Security, Metamodel
and Distribution Services
aspects of the Architecture.
Major deliverables scheduled
for TMW Las Vegas 2002
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SystemView
Implementati
on View
NGOSS
NGOSS
Knowledge
Knowledge
Base
Base
Need
Model
Validate
Run
Business
View
C u s t o m e r O S S Thu Apr 05 12:47:19 2001Ordering 3 Use CaseUse Case Diagram Gateway Services G a t e w a y I n t e r f a c e Provider Services C u s t o m e r M a n a g e m e n t I n t e r f a c e C u s t o m e r M a n a g e m e n t S e r v i c e s P r o d u c t M a n a g e m e n t S e r v i c e s P r o d u c t R e q u e s t<<SDM>> C u s t o m e r C o n t a c t<<SDM>> C u s t o m e r<<SDM>> InvoiceInquiry<<SDM>> CreditViolation<<SDM>> ProductCatalog<<SDM>> ProductService<<SDM>> C u s t o m e r O r d e r M a n a g e r FulfillmentP r o d u c t M a n a g e r O r d e r i n g 3 P r o c e s s * ** C u s t o m e r Relationship M a n a g e m e n t R e s o u r c e I n f r a s ' t u r e D e v ' t a n d M n g m n t S u p p l i e r / Partner S e r v i c e D e v e l o p m e n t and Op'ns M a n a g e m e n t I n f o r m a t i o n C u s t o m e r A s s e s s S e r v i c e Availability Provide ServiceAvailability Date D e t e r m i n e Resource Availability Provide Availability Date Qualify Customer Identify Solution A l t e r n a t i v e s U p d a t e C u s t o m e r Contact Record Solution A l t e r n a t i v e s Available N o A c t i o n R e q u i r e d P r e - O r d e r Feasibility Request Made R e c e i v e P r e - O r d e r F e a s i b i l i t y R e q u e s t
Contract Interface
Service
Implementation
Run
-Time
View
NGOSS
NGOSS
Methodology
Methodology
Methodology – system of principles and procedures applied to a discipline
Shared Information/Data
Modeling team (SID) has
been released as document
number GB922.
www.tmforum.org
What Is SID
What Is SID
The SID is an organized collection
of business and system entity
definitions and UML models that
?
Provide a common
information/data language
?
Depict the relationships
among the entities
?
Provide a set of management
abstractions
Customer
Invoicing
Portfolio
Product
Service
Equipment
Technology
Work
Sales/Market
Business
www.tmforum.org
SID and NGOSS
SID and NGOSS
SID is the NGOSS “glue”
?
Provides a
?
business view
?
system view
?
implementation view
?
Three views necessary to
ensure that business
requirements can drive
system design and
implementation
Enterprise Management
Strategy, Infrastructure &
Product
Operations
Customer
Customer
Supplier/Partner
Suppliers/Partners
Market, Product & Customer
Service
Resource (Application, Computing and Network)
Supplier/Partner
Market, Product and Customer
Service
Resource
(Application, Computing and Network)
Supplier/Partner
© TeleManagement Forum October, 2001
Shareholders
Employees
Other Stakeholders
Invoice
Invoice Data
Collection
Collection
Management
Invoice Calculation
Invoice Formatting
and Distribution
Accounts
Receivable Admin.
Invoice Disputes
and Adjustments
Product Type Creation
Product Type
Lifecycle
Product Type
Offering
Product
Portfolio
Product Instance
Design
Product Instance
Usage Analysis
Product Instance
Performance Analysis
Product Instance Service
Testing
Product
Instance
Lifecycle
Product Instance
Trouble Administration
Product
Equipment Physical Network
Manager
Equip. Planning and
Installation
Equipment Systems
Manager
Equipment
Network Service
Co- ordinator
Network Service
Usage Aggregation
Network Service
Testing
Network Service
Planning
Network Service
Fault Analysis
Network Service
Manager
Service
Network Service
Trouble
Administration
Network Service
Performance
Analysis
Customer
Customer Order
Handling
Customer Data
Administration
Customer
Relationship Mgmt.
Customer SLA/QoS
Management
Customer SLA/QoS
Performance Analysis
Technology Fault
Correction
Technology
Usage Collection
Technology
Performance
Monitoring
Technology Fault
Collection
Technology Fault
Analysis
Technology Planning and
Installation
Technology Provisioning
Element Manager
Technology Logical
Network Designer
Technology
Technology Performance
Mangement Control
Technology testing
Technology Performance
Analysis
Business Management
Sales Admin/Analysis
Campaign Formulation
Sales Force Admin.
Provider Analysis
Competitor Analysis
Contact and
Prospect Mgmt.
Sales/Marketing
Market Intelligence
BusinessPlanning
Generic
Business Mgt.*
Industry Compliance
Technology Planning
Supply Chain Mgt.
Forecasting &
Opportunities
www.tmforum.org
SystemView
Implementati
on View
NGOSS
NGOSS
Knowledge
Knowledge
Base
Base
Need
Model
Validate
Run
Business
View
C u s t o m e r O S S Thu Apr 05 12:47:19 2001Ordering 3 Use CaseUse Case Diagram Gateway Services G a t e w a y I n t e r f a c e Provider Services C u s t o m e r M a n a g e m e n t I n t e r f a c e C u s t o m e r M a n a g e m e n t S e r v i c e s P r o d u c t M a n a g e m e n t S e r v i c e s P r o d u c t R e q u e s t<<SDM>> C u s t o m e r C o n t a c t<<SDM>> C u s t o m e r<<SDM>> InvoiceInquiry<<SDM>> CreditViolation<<SDM>> ProductCatalog<<SDM>> ProductService<<SDM>> C u s t o m e r O r d e r M a n a g e r FulfillmentP r o d u c t M a n a g e r O r d e r i n g 3 P r o c e s s * ** C u s t o m e r Relationship M a n a g e m e n t R e s o u r c e I n f r a s ' t u r e D e v ' t a n d M n g m n t S u p p l i e r / Partner S e r v i c e D e v e l o p m e n t and Op'ns M a n a g e m e n t I n f o r m a t i o n C u s t o m e r A s s e s s S e r v i c e Availability Provide ServiceAvailability Date D e t e r m i n e Resource Availability Provide Availability Date Qualify Customer Identify Solution A l t e r n a t i v e s U p d a t e C u s t o m e r Contact Record Solution A l t e r n a t i v e s Available N o A c t i o n R e q u i r e d P r e - O r d e r Feasibility Request Made R e c e i v e P r e - O r d e r F e a s i b i l i t y R e q u e s t
Contract Interface
Service
Implementation
Run
-Time
View
NGOSS
NGOSS
Methodology
Methodology
Methodology – system of principles and procedures applied to a discipline
NGOSS Complience
TMF 050 and TMF 050a have
been produced and are
available for member
comment.
www.tmforum.org
Compliance Program Documents
Compliance Program Documents
(TMF 50, 50A)
(TMF 50, 50A)
Testing Strategy (TMF050)
Testing Strategy (TMF050)
Testing Information
Requirements (TMF050A)
(Technology Neutral)
Testing Information
Requirements (TMF050A)
(Technology Neutral)
Technology Specific Testing
Implementation (TMF050B,
C, D… )
(Technology Specific)
Technology Specific Testing
Implementation (TMF050B,
C, D… )
(Technology Specific)
?
TMF 050 provides
?
Business justification
?
Current business
scope
?
Testing components
expected
?
Testing
strategy/principles
?
Available as member
evaluation
www.tmforum.org
Testing Strategy (TMF050)
Testing Strategy (TMF050)
Testing Information
Requirements (TMF050A)
(Technology Neutral)
Testing Information
Requirements (TMF050A)
(Technology Neutral)
Technology Specific Testing
Implementation (TMF050B,
C, D… )
(Technology Specific)
Technology Specific Testing
Implementation (TMF050B,
C, D… )
(Technology Specific)
?
TMF 050A provides
?
Information model
?
Test classification
?
Test cases
?
XML schemas
?
Available as member
evaluation
?
TMF 050B, C, D… are
under construction
Technology Specific Testing
Implementation (TMF050B,
C, D… )
(Technology Specific)
Technology Specific Testing
Implementation (TMF050B,
C, D… )
(Technology Specific)
Testing Information
Requirements (TMF050A)
(Technology Neutral)
Testing Information
Requirements (TMF050A)
(Technology Neutral)
Compliance Program Documents
Compliance Program Documents
(TMF 50, 50A)
www.tmforum.org
SystemView
Implementati
on View
NGOSS
NGOSS
Knowledge
Knowledge
Base
Base
Need
Model
Validate
Run
Business
View
C u s t o m e r O S S Thu Apr 05 12:47:19 2001Ordering 3 Use CaseUse Case Diagram Gateway Services G a t e w a y I n t e r f a c e Provider Services C u s t o m e r M a n a g e m e n t I n t e r f a c e C u s t o m e r M a n a g e m e n t S e r v i c e s P r o d u c t M a n a g e m e n t S e r v i c e s P r o d u c t R e q u e s t<<SDM>> C u s t o m e r C o n t a c t<<SDM>> C u s t o m e r<<SDM>> InvoiceInquiry<<SDM>> CreditViolation<<SDM>> ProductCatalog<<SDM>> ProductService<<SDM>> C u s t o m e r O r d e r M a n a g e r FulfillmentP r o d u c t M a n a g e r O r d e r i n g 3 P r o c e s s * ** C u s t o m e r Relationship M a n a g e m e n t R e s o u r c e I n f r a s ' t u r e D e v ' t a n d M n g m n t S u p p l i e r / Partner S e r v i c e D e v e l o p m e n t and Op'ns M a n a g e m e n t I n f o r m a t i o n C u s t o m e r A s s e s s S e r v i c e Availability Provide ServiceAvailability Date D e t e r m i n e Resource Availability Provide Availability Date Qualify Customer Identify Solution A l t e r n a t i v e s U p d a t e C u s t o m e r Contact Record Solution A l t e r n a t i v e s Available N o A c t i o n R e q u i r e d P r e - O r d e r Feasibility Request Made R e c e i v e P r e - O r d e r F e a s i b i l i t y R e q u e s t
