Grow your rent roll and streamline your property management business

12  Download (0)

Full text


Grow your

rent roll and


your property



Successful property management requires

consistently outstanding service to generate

income and ensure growth.

You need to deliver ongoing revenue and

current market advice, as you fix problems

quickly and cost-effectively, giving owners

and tenants the confidence that no-one can

meet their needs better.

You want easy access to information so

you can deliver fast, professional service

wherever you are – at your desk, at home or

on the road.

GatewayLive is a fully integrated,

subscription-based real estate business

solution that lets you manage the entire

property management process through an

easy-to-use software platform. It does this

by automating tasks, streamlining workflows

Onthehouse Group believes that

independent software products alone do not provide real estate businesses with the flexibility and business intelligence that they need to grow and prosper.

Since acquiring Console and PortPlus, our vision has been to bring these products together to deliver cost efficiency and data integration across every aspect of a real estate business.

With the addition of a wealth of property data and consumer reports, through the acquisition of Residex, the agent revenue-generation solutions from Real Estate Ad Networks (REAN), and the reach and visibility provided to you by you will have access to the complete real estate solution.

The consolidation of our software products under a single Console brand marks the beginning of that vision.


Manage more

properties, increase

your rent roll and

grow your business



Manage more clients and properties including residential, holiday and commercial; across both sales and property management

Act on opportunities more quickly and nurture long-term relationships with prospects

Give owners, tenants and tradespeople ‘self-service’ access to their personal account details

Present yourself professionally at all times and produce marketing materials easily and cost effectively

Freely access the current reports and data you need to be the local property expert

Streamline Trust Accounting processes such as rent collection, rent arrears, reconciliations and disbursements

Streamline property management processes such as maintenance, repairs, inspections and rent reviews

Communicate effectively to all your customers through

your GatewayLive CRM system with newsletters and customised views

Capture additional critical data such as smoke alarms, swimming pool licensing, pest control, body corporate and more, simply by defining the data fields you want

Keep track of your entire portfolio from one system,

including residential, holiday, student accommodation, community housing, commercial and sales management, plus NRAS property management


With GatewayLive you can manage your Trust Accounting

clients and prospects more effectively, improve your marketing

activities and communicate more efficiently as a business.

Open up opportunities and manage

more clients

The fully integrated GatewayLive CRM system provides the tools you need to grow your property management business, keep your finger on the pulse and generate more revenue. You can easily track clients, nurture prospects and manage your team more effectively with real-time reports and shared calendars.

Easily create professional property


ShowReal uses the property information in your GatewayLive database to create stylish presentations showcasing your sale and rental properties on LCD screens in your office window.

Impress clients and prospects with

exceptional marketing communications

Create digital and print communications cost-effectively, at the click of a button. All the design is done for you; just select your property and choose the layout you want for window or display cards, stock listing reports and more. Or design your own with the inbuilt designer tools. More clicks means more leads in order to increase sales.

Communicate more efficiently and

cost effectively

Save time and money by sending bulk SMS messages to contacts or enjoy the flexibility to send individual messages. They’re all stored in your GatewayLive files, giving you the option to view your SMS history within your central database. Create multiple SMS templates to increase efficiency and personalise each message sent.


Streamline back office processes

By increasing mobility, centralising property information and

automating many tasks, GatewayLive allows your team to manage

more properties effectively and process Trust Accounting with ease.

Minimise duplication, errors and

administrative tasks

GatewayLive automates financial processes and reporting documentation to minimise paperwork duplication, reduce errors and free up time. Includes Trust Accounting and best business practice, reconciliations, arrears management, rent reviews, lease expiries, commissions tracking and much more.

Reduce time for property inspections

with LiveAgent

Trim inspection times by up to 50% with the LiveAgent inspection app. Use an iPad or iPhone to conduct quality inspection reports quickly and easily. Add photos and typed comments for a professional touch. All data wirelessly synchronises in real time with your database.

Cut down the workload with


A 24/7 self-service property information portal saves time and resolves issues quickly and cost-effectively. Owners can access statements, maintenance updates and inspection status. Tenants can access rent details, inspection dates and request maintenance. Tradespeople can submit quotes, view outstanding tasks and receive ongoing reminders.

Access valuable information and

resources you need from anywhere

Improve staff efficiency and knowledge with our web-based knowledge database. Through your team can access online support 7 days a week.


Develop business intelligence

Produce customisable views and reports with our KPI and

statistical reporting functionality.

Get a better picture of what’s going on

See what’s happening right now in your business. The easy-to-customise dashboard provides a single view of all your critical information, including key statistics plus customisable graphs, charts and reports. Custom contact and property pages let you capture the data you need to create more opportunities for your business.

Keep up to date on team performance

Enjoy a complete overview of your team’s daily activities whenever you choose. One module for all provides accurate real-time reports and charts on how everyone is performing. This exclusive GatewayLive feature helps you better structure meetings, business plans and staff reviews.

The reporting you need at

your fingertips

A choice of Business Reporting Tools lets you enjoy easy and fast access to the reports you need. These include rent roll valuations, income/expenditure reports, electronic owner statements, trust accounting, statistical reports and arrears reports.

Ensure best business practice

Reduce duplication, maximise efficiency and complete all the necessary real estate business compliance with automatic Outlook synchronisation and built-in checklists. With a library full of template letters, you have multiple ways to deliver information to your clients without the hassle of thinking what to write.


Commercial Property Management

GatewayLive allows you to run a pure commercial management

department or integrate it into your entire property portfolio.

Business analytics and

team performance

Keep track of your business status with the ability to run reports, statistics and graphs, ensuring you maintain best business practice.

Full integration with property and

sales management systems

With a centralised database, you can manage your entire sales and leasing portfolio within one system. Keep a full record of all your contacts and track all communications via mail merge, email and SMS. Plus you can store all relevant documents within GatewayLive.

Marketing and communications

Deliver superior service through a centralised client relationship management solution. Create listing reports, match buyers, produce window cards and brochures, upload to the main web listing portals and provide inspection vendor feedback reports.

Commercial Trust Accounting

Covers a large range of commercial features including recurring invoices, budgeting tools, variance reports, tenancy schedules and emailing invoices and statements.


Holiday Property Management

GatewayLive offers your business the capabilities to run a pure

holiday management department or combine it with residential,

commercial and sales to get a single view of your entire business.

Track your bookings

Access a large range of holiday features including a graphical bookings calendar and customisable report views to tailor the information that suits your business needs. In addition you can split bookings across multi-tenanted locations.

Manage receipting of funds

Keep track of your deposits, rents, invoices, owner disbursements and reconciliations within our Trust Accounting module.

Business reporting: statistics

and marketing

Design specific reports or utilise pre-built holiday management reports, including statistics, cleaning, arrivals and departures.

Yesbookit integration

Reduce the capacity for errors and save time by streamlining all your holiday processes through GatewayLive’s integration with Yesbookit. Utilise the Yesbookit online booking system, with additional reporting and statistics. Have all your holiday bookings synchronise directly with your GatewayLive booking calendar.


Fully integrated with property

management system

GatewayLive Sales Management is a stand-alone module which can be used to manage your sales business. Being part of the GatewayLive solution, it can fully integrate into the Property Management functionality to manage your entire business marketing and communications.

Marketing and communications

Deliver superior service through a centralised client relationship management system. Create listing reports, match buyers, produce window cards and brochures, upload to the main web listing portals and provide inspection vendor feedback reports.

Sales Trust Accounting

Issue branded receipts for sales deposits and advertising. Produce tax invoices, vendor statements and track your advertising spend and agent commissions, to monitor the entire process through to settlement.

Business analytics and

team performance

Keep track of your business status, with the ability to run KPI reports, statistics and graphs, ensuring you maintain best business practice. Produce commission reports, settlement letters, sales team graphs, plus create additional reports.

Manage the sales process

GatewayLive Sales Management allows you to manage the entire

sales process from appraisal to trust accounting. It’s designed as a

tool that maximises sales opportunities and centralises key data.




Complete trust accounting for property management and sales

Export data to reports and Microsoft products

Wizards simplify tasks such as bulk processes including disbursement, reconciliation and Banklink

Residential property management

Inspections and maintenance

Synchronise with LiveAgent for mobile inspections

Bulk receipting

Tenant direct debit

Bank and payment card interface

EFT payments

Standard and custom property management reports

Contact management

Action tracking

Group productivity tools

Calendar and tasks

Integrated SMS for easy communication such as rent arrears and OFIs

Create group templates with merge fields for mail, email and SMS

Customisable views

Specific record filtering and sorting

Export views easily to Excel

Customise font size, colour and more

Complete Outlook integration

Inbox, contacts, appointments and tasks

Smart document integration

Attach multiple images and floor plans

Drag-and-drop document attachment

Attach invoices to statements

Market your listings

Property portal uploading

Rental property listing reports

Matching properties to contacts

Commercial property management

Recurring invoices

Detailed financial reporting

Tenancy schedules

Emailing invoices

Holiday property management

Bookings and deposits

Arrivals and departures management

Cleaning reports

Booking calendar

Multiple holiday rental rates

Sales management

Reports including OFIs, commission and listings

Window cards and stock listings

Buyer matching

Advertising budget vs actual

User defined reports

Complete integration with other Console applications




LiveAgent app

Integration with third parties including:

RTA forms


National tenancy database

Word, Excel


Pay invoices quickly and easily by scanning the barcode e.g. rates and water usage

Customisable access based on roles and functions

Quick-start content library of letters and forms

Run multiple databases in one product

Ability to create automated action plans

Business intelligence tools and reports


We also offer additional web-based solutions for your business:










View investment property details

See information on property inspections and maintenance tasks

Download monthly statements


View monthly statements

Manage details of quotations

View and manage job details


View rental property details, including rent arrears, rent review and lease dates

See dates of property inspections

Submit requests for property maintenance

Take property and room photos

Complete Entry, Exit and Routine condition inspections onsite using the templates you are familiar with from GatewayLive

View related property information stored in GatewayLive, including owner and tenant names, lease information, paid-to dates and key numbers

View your upcoming inspections by time and date

Safely send all information back to your GatewayLive database from anywhere, over the internet

Type comments with auto-text assistance

See your inspections pin-pointed on a map

Showcase your rental and sales properties

Customise your display with your colours

Add your own logo

WebChoice for website templates ClientManager for sales

management for property data

Create SMS templates with merge fields

Pay per SMS or choose a bulk SMS Plan

Personalised messages – single or group


Market Intelligence • Business Management • Customer Communications

1300 131 311


Level 2, 200 Adelaide Street Level 11, 460 Bourke Street Melbourne Melbourne VIC 3000


Level 9, 46 Kippax Street Level 7, 203 Queen Street Auckland Auckland New Zealand 1010