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A systems approach to the design of a management information system for a growing IT service company

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Figure

Figure 3 – the VSM in its most abstract form
Figure 4 – the Viable System Model with more detail, taken from Espejo and Gill (1997)
Figure 6 – An illustration of the Balanced Scorecard model (Kaplan & Norton, 1996)
Figure 7 – An illustration of the Performance Prism model, copied from Neely et al. (2001)
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