East Cliff Practice
East Cliff Practice Montefiore Medical Centre
Dumpton Park Drive Ramsgate, Kent, CT11 8AD
Telephone: 01843 855800 Fax: 01843 855810 Web: www.eastclifframsgate.org email: eastclifframsgate@nhs.net
GP’s at your surgery Mildmay Team Dr Robert O Sadler MB BS (Charing Cross 1979) FRCGP GMC 2495679 Dr Catherine A Neden MA MSc MB ChB (Oxford 1984) FRCP FRCGP GMC 2954352 Dr John W D Neden MA MSc MB BS (Kings 1984) FRCGP GMC 2960135 Dr Michael J Pick MA MB BS (Middlesex 1986) MRCGP GMC 3116920 Dr Carissa Eldred MB ChB (Birmingham 2000) MRCGP GMC 4703833 Dr Jenny Woodward MB ChB (Leicester 2002) MRCP MRCGP GMC 6052709
Addington Team Dr Alyson M Macpherson MB BS (London 1991) MRCGP GMC 3556683 Dr M Sivakumar MBBS (Colombo 1983) FRCSEd (1992) GMC 4008576 Dr Leena Kent MB BS (India 1991) MRCGP GMC 4668648 Dr Ashwani Peshen MB BS (Bangalore 1997) MRCGP
Mr Ian Macdougald—Managing Partner For more information please see our website
Welcome to East Cliff Practice. As a surgery we aim to provide a caring, friendly and approachable service. We are here to help with problems that you are faced with. We hope that the following information will help you understand our practice and the way that we operate our services.
Your questions answered When can I contact the surgery?
The surgery is open between 8.00am - 7.30pm Monday 8.00am - 7.00pm Tuesday to Friday and 8.00am - 10.30am Saturday mornings. We are not open on Bank Holidays.
Telephone lines are open 8 a.m. to 6:30 p.m. Monday to Friday. How do I make an appointment?
Appointments can be made by telephone or at the reception desk. We have a selection of pre-bookable appointments that we are able to book up to a fortnight in advance, but a proportion of our appointments are reserved and these can be booked from 8.00 am on the morning of that day.
What about telephone advice?
This service should only be used where really necessary. For most problems an appointment is preferred.
What if I can not get to the surgery?
If you feel that you need a visit at home then please contact the surgery before 10.00 am where possible. If you are able to get to the surgery, you will be seen more quickly and your treatment will be able to start sooner.
Which Doctor am I able to see?
We encourage patients to see the same doctor for their routine appointments, but you may see any other doctor in the same team, if you feel that you would like to see someone else for a specific reason.
What happens when the surgery is closed?
For emergency calls after 6.30pm and at weekends please telephone 01843 855800. You will be offered advice as to the best option to obtain care you may be connected to South East Health who provide emergency out of hours care. What disability facilities do you have for disabled
people?
Our surgery was built in 2006 and was at that time fully Disability Discrimination Act compliant. Facilities include level access to the surgery. The toilets are suitable for the disabled. We have a loop system for the hard of hearing in reception and portable units are available for use in the doctors room if needed. High back chairs with arms are available in the waiting room. This brochure is also available in audio / large text format. Our staff have been trained in the needs of the disabled.
How can I get a repeat prescription?
Your doctor may agree to repeat some long term treatment. If this is the case please use the tear off strip on your prescription. The prescription will be ready for
collection after 2 clear working days. Collection from a chemist will take 3 clear working days.
Or
You can order you repeat prescriptions online through our website—please ask at reception for your personal code to allow you to do this.
From time to time the doctor may wish to review your repeat prescription. Please see the review date on your repeat slip. Prescription requests will not be taken over the phone. If posting requests please allow time for postal delays.
How old do I have to be to see the doctor on my own?
You should be 16 years old or be accompanied by someone who is over 16 years old.
What if I am unhappy with the care I receive?
We offer a practice complaints procedure to deal with comments and complaints about the service that we provide. Our Practice Manager Ian Macdougald will give you further information. We aim to provide the highest standard of care and we try to deal swiftly with any problems that may occur.
How do I find out my test results?
Your doctor will ask you to contact reception to find out your test results; please can you try and call the surgery in the afternoon. Blood tests normally take between 7-10 days while X-rays take about 2 weeks. Cervical smear results will be sent to your home, or the surgery will advise you of the results. These can take up to 8 weeks.
What if I move or change my name?
Please tell a member of the reception staff as soon as possible. Please note if you move out of the practice area we will not be able to continue to provide care for you.
What about forms my doctor needs to sign?
Sick notes are not needed for the first week of absence. Thereafter you usually need to see your doctor.
Forms needing the doctor’s signature should be left at reception; these will be dealt with as soon as possible. Insurance forms and other medicals often need a doctor’s appointment, please ask at reception. Many of these forms take up doctor’s time so there may be a charge for some of these.
CLINICS
Midwife All day Wednesday by appointment (Mildmay team) All day Friday by appointment (Addington team) Child Health Clinic By appointment with a Doctor
Health Visitor Drop in clinics Tuesdays 2.00-4.00 and Thursday 9.30-11.30
(Immunisations–by arrangement)
Family Planning We provide a full family planning service with our Doctors and Nurses.
Travel Clinic These appointments are booked with our nurses you will need to fill in a questionnaire at least 6 weeks before you travel.
Audiologist An audiologist visits the surgery.
Your doctor may refer you if they feel this will benefit
you
Physiotherapy A physiotherapist visits the surgery to see carefully selected patients referred by their doctor.
Health Promotion We offer a wide range of services designed to help you keep fit and well. Appointments may be made with a Health Care Assistant.
New patient screening Examinations are offered to all new patients. If you are taking repeat medication you will be seen the Health Care Assistant followed by the doctor. If you are not taking repeat medication you will be seen by the Health Care Assistant.
Well Person Check May be made with the Practice Nurse
Life Style Advice Check ups to advise on healthy living and weight problems are available with the Practice Nurse. Chronic Diseases such as Asthma, Diabetes and Heart Disease –
Patients with these conditions should attend the surgery for regular check ups with the nurse or Doctor Get walking with East Kent Health Walks - These walks take place from the surgery every Thursday from 1.45pm (the walk lasts for about 45 minutes) everyone is more than welcome to attend. Walk leaders are Karen & Rose our Health Care Assistants and Sue and Kim from reception. For more information please pick up a leaflet from the reception desk.
NHS Direct
NHS direct: - you are also able to log onto the NHS website for a self help guide www.nhsdirect.nhs.uk
or call 0845 46 47 to speak to a nurse. Primary Care Trust
Your local Eastern and Coastal Kent Primary Care Trust (PCT) can be contacted:
On 01227 795050
At Eastern and Coastal Kent PCT, Brook House, John Wilson Business Park, Reeves Way, Chestfield, Whitstable, Kent, CT5 3QT.
You can obtain details of Primary Medical Services in your area from your local PCT.
Dentistry – We recommend that you are registered with a dentist at all times and we encourage regular check ups.
Unfortunately your doctor is unable to help you with dentistry problems. DentaLine
DentaLine is the NHS’s emergency dental service. They can treat patients who: have an injury to the teeth or mouth, are bleeding heavily from the mouth, have severe facial swelling, and sudden pain that cannot be eased by painkillers. NHS Charges apply at all DentaLine centres. For more information on charges visit www.nhs.uk
DentaLine centres are usually open every evening 7 - 10.30pm and at weekends and bank holiday mornings 9.30 - 11am (unless otherwise stated). For dental emergencies out of hours call 01634 890300.
NHS Dentists
MEMBERS OF THE PRACTICE TEAM.
The Practice Nurses work as members of the Primary Care Team along side the doctors. They also run disease clinics on designated days in the week.
Health Care Assistants work as members of the practice along side the nurse and doctors. Appointments for blood tests and other investigations can be booked with them each day.
The Reception Staff are available to assist in the smooth day to day running of the practice, and will be pleased to help with any queries that you may have. The Counsellors working with the practice are fully trained. Referrals are made through your Doctor.
The Health Visitors are responsible for monitoring the growth, development and health of children under the age of 5 years. They are here to give advice on all aspect of child care and support. If you wish to contact them please call 01843 855841.
The Community Nurses provide nursing treatment to the housebound and those recently discharged from hospital. If you wish to contact them please call 01843 855844.
The Community Midwife Team provides care and advice during pregnancy and childbirth.
The GP Registrars This surgery is a training practice and fully qualified doctors frequently work in the surgery for a short period of time as part of their General Practice Qualification.
The Primary Care Worker liaises with the practice, taking referrals from the team and visiting patients over 75 who are otherwise unable to attend the surgery. The Practice is able to take messages for the Primary Care Worker
Zero Tolerance—The NHS operates a Zero Tolerance Policy with regard to violence and abuse. The practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
Chaperones—Please be aware that if you are undergoing an examination a chaperone will be available for you.
Discrimination
The Practice aims to treat all patients equally.
Registration with the practice is open to those who live within the practice area. We have to give priority to those who do not have a GP. At this time we are sorry but due to demand we cannot register new patients who are registered with (or whose last doctor was) a local doctor.
Confidentiality – ‘HERE TO LISTEN NOT TO TELL’
All of our patients are provided with a confidential service. East Cliff Practice is bound by the rules governing the collection and storage or personal data. If a patient wishes to see their own records they must make an appointment with their GP. The only reason patients information may be disclosed is to protect you or someone else from harm, and we would always try to discuss this with you first.
Confidential patient data may also be required for the broader purposes of public health, audit, and research, the provision of health care services, teaching and training. Data disclosed will be kept to a minimum required to serve the purpose.
Should you strongly object to this please can you contact the practice manager for an informal discussion.
Useful Telephone numbers:-
Queen Mother Hospital – Margate 01843 225544 Kent & Canterbury Hospital 01227 766877 Blood Testing at QEQM & Newington 01843 235000
Social Services 01843 860000
Age Concern 01843 592117
No. 38 (Drug Advice) 01843 596638 Relate (Marriage Guidance) 01227 766094 AA (Alcoholics Anonymous) 01227 455557 Cruise (Counselling for bereaved) 01843 860857
Thanet Police 01843 231055
Samaritans 01227 45777 7
Thanet OWLS 01843 299999
Child line 0800 1111
Newington Clinic 01843 255200
Hereson Family Centre Advice Line 01843 596763 Thanet District Council 01843 577000 Citizens Advice Bureau 01843 225973
We welcome any suggestions, for ways that we may improve our services. The doctor’s and staff will be pleased to receive suggestions either verbally or in writing. A patient contract is also available at reception.
