How Cloud and Dynamic Service Chains are Shaping Tomorrow's IT

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How Cloud and Dynamic

Service Chains are Shaping

Tomorrow's IT

Ingo Averdunk Distinguished Engineer

IBM Cloud & Smarter Infrastructure Lab Services and Support

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Analytics Social

Cloud Mobile

of CEOs

of CEOs are dramatically changing their are dramatically changing their organizations to enable partnership organizations to enable partnership and collaboration

and collaboration

53%

of growth

of growth--focused CIOs focused CIOs are partnering are partnering to change the mix of skills, expertise to change the mix of skills, expertise and capabilities in the organizations and capabilities in the organizations

2/3

of CMOs

of CMOs will increase the use of will increase the use of external partnerships for customer external partnerships for customer and data analytics

and data analytics

92%

A Nexus of Forces Presents New Opportunities

and Challenges with Leaders Partnering to Succeed

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3

Forward

Forward--thinking Organizations Are Developing thinking Organizations Are Developing Sourcing Partnerships to Drive Innovation and

Sourcing Partnerships to Drive Innovation and

Business Value

*Source: Survey of 97 C-level executives of companies with revenues greater than US$100 million.

Integrated Integrated Value Chain Value Chain Driving efficiency, Driving efficiency, effectiveness, effectiveness, and innovation and innovation Scope Scope Single Single Service Service Driving Driving efficiency efficiency Value Value

Innovate and integrate Innovate and integrate Implement new models of enterprise

Implement new models of enterprise

optimization to achieve business outcomes

Improve and expand Improve and expand

Increase efficiency and effectiveness

across the value chain

Streamline Streamline

Achieve cost efficiency

Neovia Neovia Railway Railway Company Company

Sun Life Stadium

Miami Dolphins

4

The Predominant Way in Which Capabilities Will Be

Acquired

Acquired –– and Value Delivered and Value Delivered –– Will Be as a ServiceWill Be as a Service

~80%

of survey respondents currently use

or plan to implement (by year

or plan to implement (by year--end end

2013) cloud services for Applications;

45% for Business Processes.

Source: Gartner G00229304 (Figure 2)

~50%

of IT budgets will be allocated to

operationalizing around cloud

technology within 2 years.

Source: IDC, CloudTrack 2012 Summer Survey, Part 1: Costs Saving

Source: IDC, CloudTrack 2012 Summer Survey, Part 1: Costs Savings in s in

the Cloud, doc #237693, November 2012

~80%

of U.S. buyers indicate that they will

have transformed 50% of their

internal application/infrastructure

environment to mimic a cloud

delivery model in 5 years.

Source: IDC, 2012 U.S. Buyer Requirements for Outsourced Cloud S

Source: IDC, 2012 U.S. Buyer Requirements for Outsourced Cloud Services Part ervices Part

1: Road Map of Transformation, doc #234737, May 2012

~7%

Growth rate of all external services

in 2016 (better than GDP), and driven

largely by cloud adoption,

at >13% in 2016. at >13% in 2016. Source: IBM Source: IBM Finance & Administration Supply Chain Management Research & Development Marketing Automation

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5 Employees Business Partners Customers Systems of Record Private Cloud

Traditional Data Center

Public Cloud

Hybrid Cloud

Service Providers

Systems of Engagement

Mobile Devices

As a Result, Business and IT Infrastructures Are

Becoming Increasingly Virtual, Dynamic, and Complex

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Increasingly, Organizations Will Need to Seamlessly

Integrate Business and IT Services

Traditional IT

Enterprise Data Center/Outsourced

Cloud Private/Public/Hybrid Managed Services Managed/Hosted User Interface Self Service/Admin/Support Services Infrastructure/Applications/ Processes

Security Network Data Center End User Resiliency Mobility Help Desk Processes Applications

Data

Policy-Driven/Lifecycle/ Utilization Integrated Service Delivery Platform

Selection Governance Analytics Creation Automation Aggregation Adaptation Orchestration Provisioning

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IBM

IBM’’s Strategy and Portfolio are Designed to Help Clients s Strategy and Portfolio are Designed to Help Clients Adopt Cloud Models that Best Meet their Requirements

Adopt Cloud Models that Best Meet their Requirements

Commitment to open standards and a broad ecosystem

Foundation Services Solutions

Private & hybrid clouds Evolve existing IT capabilities

Secure & scalable cloud

managed services platform

Consume new & existing IT capabilities

Business process as a service for new business capabilities

Smarter Commerce

Smarter

Cities AnalyticsSmarter Social Business

Enterprise+

SmartCloud Enterprise

•Infrastructure as a service

•Fast access to enterprise cloud

•Development, test, moderate risk apps, dynamic workloads

SmartCloud Enterprise+ •Secure, resilient, SLA driven

•Drive business value, reduce operational risk

•Enterprise workloads like SAP

Smarter Physical Infrastructure

at Yarra Trams

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Title

• The LARGEST operating tram network in the world • 250 kilometres of double track • 1750 tram stops • 487 trams • 29 routes • 2000+ staff • 31,500 weekly services • 185 million passenger trips

annually

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5 Minutes Later…..

File name |DD.MM.YYYY

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FOC Create Service Request

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FOC Disruption Notification

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File name |DD.MM.YYYY

Deploy Field Crew

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Real Time Information

Web, Gadget, Corporate Intranets MOBILE : iPhone app, phone browser, SMS

Phone – IVR Voice Major Stops Site cleaning audit Daily tram cleaning audit Depot cleaning audit On-road staff

facilities cleaning audit Tram stop

cleaning audit

Future : Mobile Applications

Infrastructure Maintenance

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Smarter Physical Infrastructure at Yarra Trams

The Future of ICT at Yarra

•Mobile

•Cloud/Virtualisation

•Analytics

•Smarter Physical Infrastructure

•Enterprise Asset Management

ICT is

a key

Enabler

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23

Cognitive Computing

Innovation

The Result Is Integration across Delivery Models

for a Transparent Agile Value Chain

Physical data centers and traditional infrastructure Enterprise-wide applications Business processes 24

How Cloud and Dynamic Service Chains are Shaping Tomorrow's IT