WHAT THE BEST COMPANIES DO

(1)

(2)

The job is harder than ever before.

Senior executives across the world are faced with

a rapidly changing business landscape. They have

ever-shorter timelines to drive impact, fewer internal

resources, and increasingly demanding shareholders.

Today you need the confidence to act quickly,

focusing effort on the most important elements of

your objectives. As you equip your teams for superior

performance, you know that there is less time to get

it right and a smaller margin for error.

(3)

You are not alone in the challenges you face.

Most of the challenges facing executives—regardless of geography, industry, or

organization size—have already been or are being solved by other executives.

Financial Services Provider A$2 B+ Revenue Sydney Example of a Challenge on the Desks of HR Executives Across the Globe

Chemicals Company

`150 B+ Revenue New Delhi Consumer Products Company

£10 B+ Revenue London High-Tech Manufacturer

US$8 B+ Revenue Palo Alto, CA

(4)

What do the best executives do?

The most successful executives and their organizations humbly

recognize that many of the very best ideas exist outside of their

own walls. And while prizing innovation, they avoid “reinventing

the wheel” when it’s not necessary. The challenge is accessing

these outside learnings when you need them most and putting

outside knowledge to work efficiently.

The Corporate Executive Board drives corporate performance

by supplying you with a powerful model to harness outside

perspectives and best practices.

The CEB model is designed to give you the best of all worlds.

Refined over nearly three decades, this approach allows you to tap

into breakthrough innovation and proven practices that have been

tried and tested by other companies. You can then be confident

that this outside perspective will give you the workable solutions

you are looking for without the need of a costly custom solution.

We invite you to learn more about this approach and how it helps

executives like you and your team.

(5)

We pioneered a model to help you solve these

recurring challenges and unlock the best insights,

practices, and tools that are being used by the leading

companies around the world. The model works by:

■

Creating an unparalleled network of leaders in

key functional roles,

■

Focusing on identifying their common challenges,

■

Using world-class research to make solutions

accessible for mutual advantage, and

■

Leveraging a global service infrastructure to

(6)

Six Executive Challenges Supported by the CEB Model

The model is used to solve many types of challenges and problems that executives in

key functional roles face; it is distinctive in solving six.

Improve leadership conversations and functional performance with deep comparative analysis.

Access resources to help you motivate, manage, and build your team. Drive greater success in

project execution by aligning key stakeholders to your initiatives. Onboard yourself or a team member swiftly into a new role. Implement new ways of working using progressive insights to evolve your function’s impact. Identify early-warning

indicators and potential responses to key business risks. Navigating Leadership Transitions Establishing Innovative Operating Approaches Organizing and Managing Critical Talent Benchmarking Performance and Plans Driving Alignment and Support for Change

Assessing Key Performance Trends and Risks

(7)

Live and Online Learning Events—

A wide variety of 700 senior executive–only

events as well as staff training and skill development.

Advisory Support—

Our experts in over 220 disciplines provide personalized

guidance and project support for executives and their teams for pending

decisions, new tactics, internal presentations, and other needs.

Executive Networking—

On-request advice, feedback, and perspective comes

from peer interaction with more than 15,000 leading executives as well as from

online peer discussion groups.

Decision and Diagnostic Tools—

Analysis and support provide customized,

actionable views of the most important performance metrics in your

corporate function.

Research and Insights—

We create over 200 unique studies annually to help

business leaders evaluate new issues and challenges.

Peer Benchmarks—

Relevant, quantitative data and analysis provide clarity on the

most efficient resource allocation and high-impact areas of focus.

Inclusive Features of Our Role-Based Research and Advisory Services

Proven Best Practices—

More than 300,000 tested approaches to solving business

challenges are derived from our network of over 5,300 leading companies.

(8)

Connecting Corporate Professionals to Essential Resources

Our products are developed specifically for you and your team’s needs. We provide

these products for more than 30 types of functional leaders and their teams, with two

additional industry segments to support Financial Services and government leaders.

Human Resources

CHRO Benefits Compensation

Learning and Development Recruiting Asia HR Director Finance CFO Treasury Accounting Investor Relations Tax Corporate Services Operations Procurement Shared Services Real Estate Corporate Strategy Strategy

Research and Development

Sales and Marketing

Marketing Sales

Market Research

Communications and Service

Communications Customer Service

(9)

Information Technology CIO Applications Enterprise Architecture Information Risk Infrastructure PMO Corporate Integrity General Counsel Audit Compliance Risk Government

Finance and Strategy Information Technology Marketing and

Communications Human Resources Legal and Compliance

Financial Services

Retail Banking and Cards Commercial Banking and

Payments Wealth Management Capital Markets Insurance FS Operations Industry Segments

(10)

For Human Resources Executives

The Corporate Leadership Council enables

HR executives and their teams to execute

efficiently, benchmark performance

against best-in-class metrics, and achieve

critical business objectives through

successful talent and functional strategies.

Leveraging global best practices and data,

we provide the insights and tools that

enable business leaders

and managers to improve

their workforce and

drive the organization’s

performance.

“Working with CLC HR has saved us time, effort, and money through their guidance on the highest-return areas to prioritize for improving our talent management activities. Their fact-based insights, globally relevant data, and excellent advisory skills have helped create excitement and focus across the global HR leadership team and commitment from our business leaders.”

Pernille Spiers-Lopez

Head of Global Human Resources IKEA Group

(11)

Project Solutions

CLC Genesee CLC Pro

HR Leadership Academy My Benefits Coach

Talent Advisor Leadership Academy

Research and Advisory Services

CLC Human Resources CLC Benefits

CLC Compensation

CLC Learning and Development CLC Recruiting

HR Leadership Council (for Midsized Companies) Asia HR Executive Board

(12)

For Finance and Strategy

Executives

Our Finance and Strategy offerings

deliver unbiased guidance and proven

tactics that enable finance and strategy

executives to improve individual,

functional, and corporate performance.

“CEB’s content has allowed me to reach external inputs and benchmark with companies, which has tightened our strategic direction, better aligned

resources, and allowed for continued talent pool improvement. For the past three years we have used CEB’s business alignment tool to baseline performance, drive reallocation of resources, and improve service levels across Finance, HR, Legal, and IT. However, the area of expertise that stands out to me is CEB’s assistance in helping us develop our best analyst day.”

Mark Zeffiro CFO

(13)

Corporate Finance

CFO Executive Board Treasury Leadership Roundtable Controllers’ Leadership Roundtable Investor Relations Roundtable

Tax Director Roundtable Intelligent Growth Suite Finance Leadership Exchange—Elite

Finance Leadership Exchange (for Midsized Companies)

Corporate Services

Operations Leadership Exchange

Procurement Strategy Council

Shared Services Roundtable Real Estate Executive Board

Corporate Strategy

Corporate Strategy Board Research & Technology Executive Council

Project Solutions

Finance Leadership Academy

Project Solutions

(14)

For Sales, Marketing, and

Communications Executives

Our Sales, Marketing, and Communications

offerings yield proprietary insights that

upend conventional wisdom and change

the way executives address long-standing

and emerging business challenges. With our

guidance and tools, B2B and B2C clients drive

excellence in their organization.

“The Sales Executive Council’s work is thought provoking and has given our sales organization a competitive advantage. We have implemented critical ideas from the Council on topics from CRM compliance to sales coaching. Their work is relevant, challenges the conventional, and continuously inspires us.”

Tom Meek VP Sales

(15)

Communications and Service Research and Advisory Services

Communications Executive Council

Customer Contact Council

Sales and Marketing

Marketing Leadership Council Sales Executive Council

Market Research Executive Board Marketing Leadership Roundtable (for Midsized Companies)

Sales Leadership Roundtable (for Midsized Companies) Enterprise Council on Small Business

Iconoculture

Project Solutions

Marketing Excellence Survey

(16)

For Corporate Integrity Functions

Our Corporate Integrity offerings equip senior

executives and their teams to optimize the

relationships among employee behaviors,

enterprise risk, and shareholder value.

Leaders in legal, compliance, audit, and risk

management apply our data-driven insights,

practical tools, and advice to effectively

manage risk, ensure compliance, and boost

corporate performance.

“The General Counsel Roundtable has given us excellent support in the area of outside counsel management—by presenting at our global legal department conference, participating in workshops, and providing us with a number of very helpful tools. This was instrumental in reducing our total outside legal cost by more than 25%, while also decreasing inside legal costs.”

Hans Peter Frick Group General Counsel Nestlē, S.A.

General Counsel Roundtable Audit Director Roundtable

Compliance and Ethics Leadership Council

Risk Integration Strategy Council Corporate Legal Exchange (for Midsized Companies)

Project Solutions

RiskClarity:

A Corporate Integrity Service

(17)

For Information Technology

Executives

Our Information Technology offerings identify

the best economic solutions to challenging

functional and IT management problems

facing CIOs and senior IT executives. Our

solutions are vendor independent and

sourced from our vast executive network

that spans the C-suite. Peer informed and

immediately actionable,

these solutions help our

members elevate corporate

performance by becoming

not just better IT managers

but better business leaders.

“I find the Applications Executive Council the best peer group interaction I have, giving me real insights into what others are doing, their current issues, and the ways others are tackling these common issues. The case studies presented by the AEC always offer practical advice and guidance on how to implement changes to your own organization. Knowing that these ideas have been successful and having reference points to follow up on the ideas really help with the practical implementation.”

Mike Croucher

Head of IT Architecture and Delivery British Airways PLC

CIO Executive Board

Applications Executive Council

Enterprise Architecture Executive Council Information Risk Executive Council Infrastructure Executive Council PMO Executive Council

IT Leadership Exchange (for Midsized Companies) IT Performance Benchmarking

Project Solutions

IT Business Leadership Academy IT Roadmap Builder

(18)

For Financial Services Executives

Our Financial Services offerings provide

peer-vetted, strategic guidance to a global

network of senior executives at the world’s

leading financial services organizations and

their technical and service partners. Through

our best practice research, analyst coverage,

and advisory support, our services allow

executives to address common challenges

shaping the industry—

challenges ranging from

product innovation to sales

and marketing to technology

and operations.

“There is a good return on time investment in the Executive Cir-cle (VIP Forum), which increases as we get better acquainted and discussions get more direct. Looking forward, there are im-portant issues facing our industry we may be able to positively impact together. I have appreciated the professionalism, pace, and discussions.” Michael Pagano

Executive Vice President, Private Client Services City National Bank

Business Line Leaders

Council on Financial Competition Business Banking Board

The VIP Forum

Retirement Services Roundtable Operations Council

Product Management, Technology, and Operations Executives

TowerGroup Retail Banking and Cards

TowerGroup Commercial Banking and Payments

TowerGroup Wealth Management TowerGroup Capital Markets TowerGroup Insurance

(19)

For Government Leaders

Our Government offerings help agency

leadership and their teams drive

organizational performance and work more

efficiently and confidently. More than 200

government departments and agencies

across the globe leverage CEB’s practical

insights, peer benchmarks, and decision and

diagnostic tools, which are created from

proven best practices we

identify across the public

and private sectors.

“All of us as members of the

federal community have to guard against becoming insular. CLC is important because it gives us a sense of where innovative things are happening and where there may be solutions that jump-start innovations we want to make at our agency. Having the communities of interest and practice through CLC, and having the ability to tap into the best thinking, allows us to be a lot more effective and evolving as an organization than we might be otherwise.”

Dr. Reginald Wells

Deputy Commissioner and Chief Human Capital Officer

Social Security Administration

Research and Advisory Services Finance and Strategy

Information Technology

Marketing and Communications Human Resources

(20)

70%

of the FTSE 100

85%

of the Fortune 500

50%

of the Dow Jones Asian Titans 50

5,300+

participating organizations

In more than

50 countries

225,000

business professionals

Today, thousands of executives and their teams are successfully using

our model to drive corporate performance.

(21)

A selection of the 5,300 participating organizations who

use CEB every day:

(22)

Washington, DC

Chicago

San Francisco

London

Sydney

Our global offices are located to serve you efficiently.

The Corporate Executive Board Global Headquarters

1919 North Lynn Street Arlington, VA 22209 United States Tel: +1-571-303-3000 Fax: +1-571-303-3100 77 King Street Level 8 Sydney, NSW 2000 Australia Tel: +61-(0)2-9321-7500 Fax: +61-(0)2-9321-7650 580 California Street 4th Floor San Francisco, CA 94104 Tel: +1-415-293-5825 Fax: +1-415-293-5826

Victoria House, 4th Floor 37-63 Southampton Row Bloomsbury Square London, WC1B 4DR United Kingdom Tel: +44-(0)20-7632-6000 Fax: +44-(0)20-7632-6001 550 West Jackson Boulevard 12th Floor Chicago, IL 60661 Tel: +1-312-730-9000 Fax: +1-312-730-9100

(23)

Toronto

Singapore

New Delhi

Frankfurt

Additional Offices

152 King Street East 2nd Floor Toronto, ON M5A 1J3 Canada Tel: +1-416-368-8279 80 Raffles Place #30-02 UOB Plaza 1 Singapore 048624 Tel: +65-6645-4200 Fax: +65-6491-5337 6th Floor, Tower 10-B

DLF Cyber City, Phase-II Gurgaon 122 002 India Tel: +91-124-479-6000 Fax: +91-124-479-6001 An der Welle 4 60322 Frankfurt am Main Germany Tel: +49-(0)69-7593-7600 Fax: +49-(0)69-7593-8200 TowerGroup 101 Arch Street Floor 21 Boston, MA 02110-1130 Tel: 617-488-2000 Fax: 617-488-2002 Iconoculture

244 First Avenue North, Suite 200

Minneapolis, MN 55401 Tel: +1-612-642-2222 Fax: +1-612-642-2299

(24)

We invite you to sample the insights that the world’s

best executives are using to succeed in their roles.

To experience our work firsthand or send

a copy of this brochure to a colleague, visit

(25)

Lost in Transition

Maximizing Employee Performance Outcomes from Organization Redesign Initiatives

CORPORATE LEADERSHIP COUNCIL

CORPORATE EXECUTIVE BOARD

Becoming the Buyer of Choice

Methods for Improving Bid Success in M&A

MATTHEW S. OLSON AND DEREK V AN BEVER

C O R P O R AT E E XEC_{U T I V E B OA R D}

STALL

POINTS

MOST COMPANIES STOP GROWING_—

YOURS DOESN’T HAVE TO

“Stall Points is ground_{ed in competent and c} ompelling research. There is no fl uff here. It is a c_{ogent, practical guid}

e to the most pressing problem today’s manag_{ers face: How to sustain g}

rowth.”

CLAYTON M. CHRISTENSEN, PROFESSOR, HARVARD BUSINESS SCHO

OL, AND AUTHOR OF THE INNO

VATOR’S DILEMMA AND THE INNO

VATOR’S SOLUTION

EXECUTIVE GUID

ANCE F

OR 20

11

EXECUTIVE GUIDANCE FOR 2011

Achieving Intelligent Growth

Insights from the Best Companies

www.executiveboard.com/executive-guidance

Sustainable Cost Leadership in the Federal Sector

Increasing Eﬃ ciency Without Compromising Mission

FEDERAL EXECUTIVE GUIDANCE SERIES

OCTOBER 2010

Lessons Learned

Legal and Compliance Imperatives in Emerging Markets

www.hbr.org

SPOTLIGHTON SOCIAL MEDIAANDTHE NEW RULESOF BRANDING

Why You Need a New-Media “Ringmaster”

by Patrick Spenner

•

Reprint R1012E

This article is made available with compliments of the Corporate Executive Board. Further posting, copying or distributing is copyright infringement. www.hbr.org

SPOTLIGHTON SOCIAL MEDIAANDTHE NEW RULESOF BRANDING

Why You Need a New-Media “Ringmaster”

by Patrick Spenner

•

Reprint R1012E

This article is made available with compliments of the Corporate Executive Board. Further posting, copying or distributing is copyright infringement. The Future of Corporate IT

How to Prepare for Five Radical Shifts in IT Value, Ownership, and Role

(26)

What the best companies do.