Cloud Content Management

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Cloud Content Management

ECM in the Cloud

Shadrach White President | CEO @shadrachwhite

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Vision

• ECM as a set of principles applies in any

infrastructure scenario.

• Cloud provides a more secure and less

intensive support apparatus.

• Existing ECM solutions can be either

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ECM Theory

• “E” Enterprise

• “CM” Adoption of a single repository for Content Management is a myth.

• The value of content diminishes after transactions are completed.

• TCM – Transactional Content Management.

• 18% have achieved enterprise wide adoption of DM/RM system.

• 75% have multiple ECM systems.

• Only 3% have turned off their Network File Shares, although 34% are keen to turn them off.

• 61% reported that half of their content exists outside of legacy ECM, stored in LOB systems like ERP.

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ECM in a Mobile World

• PC Sales are projected to continue to decline 7.6% in 2013 over 2012.

• Tablet Sales are projected to steadily increase, 2013 set for 69% over 2012.

• Over half of those surveyed are comfortable with content being accessed on BYOD or company issued mobile devices.

• Only 11% of ECM users have mobile access to content.

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ECM Pivot

• Mature: The technology has been deployed

in most Fortune 1000 companies, Non-profit, and Government entities.

• Consolidation: Largely completed but some

companies .

• Process Control: Most large deployments

are very process and transaction centric.

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ECM - Traditional

• Document Management

• Business Process Management

• Records Management

• Document Imaging

• Web Content Management

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CCM - Collaboration

• File Sharing • Document Authoring • Social Business • Voice | Video • Polling | Ranking • Like | Trend

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Scale & Access

• Cloud infrastructure and SaaS applications

scale quickly.

• Multi-Tenant Architecture

• Access to cloud apps is ubiquitous in a

mobile environment.

• Standard authentication models are

available with SAML 2.0, OAuth and direct API.

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Cloud Market $131B*

• Disruption: Every corner of business is

being touched by emerging cloud technologies and products.

• Consumer Grade: It used to be that

enterprise apps avoided a consumer style UX, that’s flipping 180%.

• Growth: will be exponential as services

continue to mature.

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Market Comparison

ECM CLOUD 0 10 20 30 40 50 60 70 80 90 100 1980 1990 2000 2010 2015 2020 ECM CLOUD • ECM Software

Market charted for $5.7B in 2015.

• Cloud BPaaS / SaaS charted at $57B.

$74B of market is Advertising, IaaS / PaaS. We don’t consider that part of the TAM for ECM.

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Gaps & Opportunities

• Integration

• Governance & Records Management

• Document Imaging

• Workflow

• Metadata Model

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Case in Point

Legacy ECM SaaS eForms SaaS

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Background

• I-502 establishes precedent for growing,

processing, retailing and possessing marijuana in the State of Washington.

• The State has legacy ECM and processes

liquor licenses using Oracle.

• Truly paperless application processing was

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Process Description

• Workflow Packages created in Oracle.

• eForm Application package sent and WF

package placed in hold queue.

• Applicant completes eForm.

• eForm injected into existing workflow

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Form Sample

License Number ______________________________ UBI Number _______________________________ Trade Name _______________________________

PO Box 43098, 3000 Pacific Ave. SE, Olympia WA 98504-3098, (360) 664-1600, www.liq.wa.gov LIQ1230 09/2013 Page 1 of 2

Start-Up Costs and Source of Funds Statement Please indicate the total estimated start-up costs for this business related to this application. $ Please indicate the sources of money you are contributing to this business related to this application. Additional sheets utilizing the same format may be attached if necessary

1. Savings/Checking/Investment Accounts:

Bank/Institution name Name of account holder Account #

$

$ 2. Loans from Banks/Mortgage Companies/Credit Cards, ETC:

Bank/Company name Name of account holder Account #

$

$ 3. Cash Borrowed, Gifted or Loaned from a Personal Source:

Name Relationship $ Name Relationship $ Name Relationship $ Name Relationship $ 4. Sale of Property (explain the type of property, sale date and the property address for the sale of land):

$

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The Glue

• AIRLIFT®

• Hybrid Service Bus

• Connects Cloud to Legacy ECM • Hadoop MapReduce

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Key Points

• Applications are born and remain digital

throughout the process.

• Existing legacy ECM solution leveraged.

• New cloud eForms solution integrated.

• IT becomes familiar with cloud apps as a

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What we are achieving

✦ Eliminate paper handling. - Or at least highly reduced.

✦ Modern, mobile workflow. - all documents are linked together. ✦ Readable documents. - no more handwritten documents.

✦ Get exactly what we want. - required fields!

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Future State

• Replace Legacy ECM solution

• Cloud Workflow

• Cloud Storage

• Responsive UX Design

• Considerations: records management, managed metadata model, advanced search (boolean).

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LS3 Applicant(s) Scan Operator DocuSign B l a n k Forms Box Signed F o r m s Image I n d e x L e t t e r s Force.com Workflow Process B L S R e c o r d Enforcement Firewall BLS Feed Browser Email Browser Email HTTPS API HTTPS API

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Offer Code 50% Off (

WKERLSE )

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