Developments in organizational
knowledge Management
Einat Shimoni
EVP & Senior Analyst
Enterprise Applications,
Analytics & KM Strategies
www.einatstki.blogspot.com
Einat Shimoni’s work Copyright 2010 @STKI
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KM still has a bad reputation
(Source: Bain & company report on Mng. tools)
KM
Low
satisfaction
Einat Shimoni’s work Copyright 2010 @STKI
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It takes too much time to find
existing information needed to
complete tasks
The problem with Knowledge
The Problem: Too much info!
Lack of information
KM
Trends
Einat Shimoni’s work Copyright 2010 @STKI
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The typical IW spends up to
25% of the day
searching
for the right information to complete a given task.
Ineffective searches/wasting time looking for
information can cost companies up to 10% in salary
expenses (
Butler Group)
Employees spend
12 hours a week
on info-gathering
tasks: mostly, unsuccessfully.
(Accenture)
Knowledge workers spend
15%-30% of their time
gathering information, but are successful less than 50
percent of the time. (
IDC)
The amount of new technical information is
doubling
every two years
Einat Shimoni’s work Copyright 2010 @STKI
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These are not “shocking”
news:
Very low
% of data
searchable
Most employees:
finding info is hard
6
•
Built as stand-alone repositories, not
connected to everyday processes
•
Bringing the right information to the right user
at the right time remains a challenge
•
Categorization is problematic
•
“We Built it and they still didn’t come”
•
From lack of information ----
to Too much Information
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KM is becoming more process-dependent,
should be combined in every-day tasks
Timing and context are important
The realization that the information
should be delivered to the right person at
the right time
Knowledge Management Trends
The goal of knowledge management
is to improve efficiency and productivity
by reducing the need to reinvent the wheel
Einat Shimoni’s work Copyright 2010 @STKI
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KM is now viewed more as a service within a specific
process, that should be automated within the process
context
Fewer large-scale “KM projects” (where KM is THE
goal and not the enabler)
The information should “come to the right user”
instead of the user looking for the information
Major challenge is connecting information delivery to
business processes – but also promises major benefits
Einat Shimoni’s work Copyright 2010 @STKI
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Knowledge Mng. Maturity Model 2010
Investment
to make money
Cut costs, Increase
productivity
Investment
for regulations
Commodity IT
Services
Using
Implementing
Looking
Records
management
Archiving
Business Value
Market Maturity
Pure
Business
Project
IT+business
Project
Size of figure =
complexity/
cost of project
Ent.
Search
ECM
“silos”
Gateway
portal
KM
Trends
Internal
Blogs
Internal
social
networks
Internal
Wikis
Einat Shimoni’s work Copyright 2010 @STKI
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Types of portals
Gateway Portal:
A single gateway to all corporate information and services -
migration of existing solutions to a new technological
platform adapted to the current org. structure
Operational Portal:
Work environment tailored to a user’s specific function/ role
and unifies access to data and processes
Process specific
Role specific
Personal Portal:
A personalized environment (“igoogle) tailored to a specific
user’s needs
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Einat Shimoni’s work Copyright 2010 @STKI
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Becoming a “non-issue”
Most using enterprise “gateway” portals
Portals are a now a part of different projects
Most large organizations have more than 1
portal technology in place
Phase 2 of enterprise portals:
Using web 2.0 tools in portals
Adding lightweight Workflow capabilities
Using portals for “mini” operational processes
Enterprise Portals
Current State in Israel
Web &
portal
Trends
Einat Shimoni’s work Copyright 2010 @STKI
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Traditional KM: Expensive, IT-dependent, complex
Web 2.0 KM:
Cheap, simple to set up, run and use
Traditional KM: Top-Bottom, Centrally Managed, controlled
Web 2.0 KM:
Bottom-up, decentralized, not “controlled”
Traditional KM: “The larger the org - the harder it gets”
Web 2.0 KM:
The larger – the more “searchable”
Main Differences
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Not all employees are created equal
Accommodate different types of users
Digital natives
Digital immigrants
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Generation Y employees
The Digital Native
(your “new” employee)
KM &
Web 2.0
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Social media for all !
Not just for “kids with too much spare time”
KM &
Web 2.0
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Users from different age groups
consume social media (but differently)
KM &
Web 2.0
Source: Royal Pingdom’s study – ages of social network users
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Participation: (Not) for everyone
Source: http://om.ly/Ioix
Source: Forrester
KM &
Web 2.0
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Knowledge Management
The
FUTURE
KM trends are the
CURRENT
internet trends
KM
Want to see what KM will
look like in a couple of
years?
Look at the use of internet
content today
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“meaning of information and services on the
web is defined (semantics), making it possible for
the web to "understand" and satisfy the requests
of people and machines to use the web content”
(Source: wikipedia)
An alternative definition:
A way to clean up THE MESS that
web2.0 left behind!
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To summarize…
•
Consumerization: Organizational KM is impacted by the
way people use and share information via the web, but
it takes about 2-3 years until it gets there
•
Organizations are starting to realize that different
employees = different ways of work and different needs
•
Organizations should try to create an infrastructure of
KM services that can be delivered within the relevant
context
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Thank you!
Einat Shimoni
Blog:
www.einatstki.blogspot.com
Twitter: