Trinity Hospitality Services has over 20 years experience in the hotel
and serviced apartment industry. Our professional team can tailor you
individual support services to drive more business and reduce costs.
Group Purchasing
Revenue Management
Guest Loyalty Programme
Hotel Websites and
Digital Marketing
Human Resources
Specialised Hotel Accounting
Groups and Tours
p
p
Technology
Businesses have become more and
more dependent on information
systems and communications. These
must be built on sound platforms,
underpinned by a solid infrastructure.
We can offer full support and advice in
this ever changing and truly business
critical area. We have adopted the
latest technologies and can share our
experiences and knowledge with you.
We can carry out a full review of your
current network, hardware and software
to offer support, advice and direction
with the future of your business in mind.
•
Guest wireless solutions
•
Off-site backup solution
•
Full documented review of your current network
environment
•
Virtualisation of your network to cut down on hardware
replacement costs
•
Access to our online support desk with detailed
reporting available
•
Remote support access, allowing fast resolution of
issues and reduced on-site engineering time
•
Centralised email solution with extensive spam
Ä
ltering
and security
•
Software licensing & contract management
•
Application support
•
Network deployed anti-virus solutions ensuring
software is up to date against the latest virus and
security threats
•
Firewall maintenance
•
A cost effective WAN via group VPNs
•
Detailed network information and documentation
•
Access to PABX specialists
Associate member of
HOTEL
MANAGEMENT
CONTRACTS
We offer a complete support solution for hotel owners and property
investors who wish to distance themselves from the day to day
operations of the business. Since signing our
Ä
rst hotel management
contract back in 1996, we quickly established ourselves as one of
Europe’s leading hotel management companies. We now operate
hotels and serviced apartments across Ireland, England, Belgium,
France and Poland.
Under the terms of a management contract, our experienced team
of hotel and
Ä
nance professionals will take complete control of
the business. The hotel’s management team will report directly
to us, acting on our instructions. From sales, marketing and
online strategies to stock takes and GP controls, our systems
and procedures will ensure that
sales are maximized and cost
effi ciency is maintained at all times
. We will review employee
structure, payroll and productivity and make recommendations in
areas such as branding, food service and capital expenditure. Of
paramount importance is regular communication with our hotel
owners, ensuring stakeholders are fully appraised of cash
Å
ow,
budgets, forecasts and actual results.
From sales,
marketing and
online strategies
to stock takes
and GP controls,
our systems and
procedures will
ensure that sales
are maximized
and cost efficiency
is maintained at all
times
Groups and Tours Representation is available in association with PREM Group. With 18 years experience working with tour operators & travel agents in Ireland, UK, Europe, US and beyond, we bring a wealth of knowledge, expertise & vital contacts in targeting group business for our partner hotels across Britain. This market segment has remained consistent and continues to deliver business to Britain.
We have long established relationships with clients from this market segment, which has insured hotels continue to welcome group business. From many of our clients we have experienced a continuous growth in bookings year on year. Our daily interaction with tour operators through target speciÄ c sales is key to maintaining and growing this business into the future.
What can we do to support your business?
• Due to a lack of resources, time constraints and the vital contacts, independent hotels can Ä nd it a struggle to break into this market. We can instantly open the doors for the hotel to welcome this business. It takes a long time for an independent hotel to establish a relationship with a tour operator, we provide immediate access for the hotel to the key bookers.
• Hotels are represented at key workshops/ trade events in Britian, Ireland & Europe and also sold directly to the client via sales calls and direct mail.
• We will contract group rates to clients on hotels behalf.
• Independent hotels will automatically be included in our preferred hotel programmes with tour operators.
• We generate group bookings for hotels through our dedicated Groups Central Reservations ofÄ ce.
Fields of expertise
• Building and maintaining relationships with key accounts
• Securing volume business for hotels
• The challenge of taking a hotel with no group business to a level where they have reached capacity and cannot take any more groups
• Increasing hotel revenue
• Establishing a hotel in this market
• Persistency in chasing a client for business until it is secured
Group
and Tours
Representation
“Mary Daly has been working with The Harlequin Hotel for a number of years now. We are more than happy to recommend Mary as she has always been professional, approachable and a complete pleasure to deal with and more importantly she has continued to grow our tour revenue and contracted many new groups for Harlequin. We would have no hesitation in recommending her to any hotel.”
Lynda Foley, General Manager, Harlequin Hotel Castlebar
“We fi nd PREM Groups Department to be very professional and they deliver on their promise. Their contacts are priceless for a small independent hotel which allows us to compete internationally for valuable business. We are delighted with their service which is tailored to suit our needs; allowing us to concentrate on our local markets.”
Paul Gill, Managing Director, Claregalway Hotel
Testimonials
The Rewards From Us To You programme is
available to independent hotels and serviced
apartments who wish to reward their regular
guests and increase repeat stays. Your business
beneÄ
ts from a loyalty programme that’s simple
to manage and cost effective to implement, while
your guests enjoy the VIP treatment which comes
with being a member. Members enjoy great perks
every time they stay including a chocolate snack
and mineral water on arrival, early check in, late
check out and complimentary upgrades. They can
also earn points which can be accumulated across
all participating properties, and redeemed for
great rewards including gift cards and free nights
stays. There are already participating properties in
England, Ireland and Europe.
A Loyalty Club For
Independent Hotels
And Serviced
Apartments
Stay independent
Reward your regular guests
Encourage repeat business
Reduce distribution costs
Associate member of
Guest Loyalty
Human
Resources
Do you wish you had access to the resources of a
dedicated HR department? Are you aware of the
legal obligations you undertake as an employer
in Ireland but neither have the time, nor detailed
knowledge, to be able to comfortably navigate
Irish employment law and ful
Ä
ll the many statutory
requirements therein?
Our CIPD
qualified and
experienced HR
advisors
can quickly provide you with a con
Ä
dential snapshot
of how your business measures up in terms of legal
compliance and HR best practice. We can then
provide you with the support and guidance you
may need to close any gaps that may exist in your
HR practices, processes and administration.
How our HR service works? From a full audit
and review of your HR systems to advice on a
speci
Ä
c people management matter our team of
professional and quali
Ä
ed HR experts are available
to provide you with con
Ä
dential support in a timely,
user friendly matter. It is our belief that HR systems
do not need to be complicated or time consuming
to be effective, but establishing good foundations
makes the day to day work far easier – and this is
where we can help.
Our range of
services include:
•
HR and NERA (National Employment
Rights Authority) compliance audit
•
Generation of HR policy documents
speci
Ä
c to your business
•
Ongoing or speci
Ä
c professional HR
support and advise
•
HR support for restructures
Group
Purchasing
Trinity Purchasing can provide you with cost effective
product and service solutions which will reduce
your operational costs and improve pro
Ä
tability.
By purchasing on such a large scale, we can secure
discounts that would not be achievable to a stand
alone business. Being hoteliers ourselves, we have
a wealth of hotel management experience which
assists us in tailoring products to your market niche.
We will carry out an onsite audit of your current
suppliers and pricing structures and identify where
savings can be made. Where we
Ä
nd common
suppliers, we shall reduce the prices you are paying.
Where you are working with alternative suppliers,
we will seek to introduce our nominated companies,
who can offer extremely competitive prices. While we
understand that pricing is the pivotal matrix, there
are other important considerations such as quality,
consistency, logistics and administration, all of which
we shall take under review.
“We have been dealing with Trinity Purchasing since Spring 2012. They are rigorous and disciplined in their approach, and very professional to deal with. Having their roots in the hospitality industry; their specialist knowledge ensures that they understand the quality of the products, and what is appropriate for each property. They have identifi ed some real savings for us and we hope that this is an on-going relationship.”
Des O’Dowd, Owner
Inchydoney Island Lodge & Spa, Cork
Reduce
Costs Instantly
Testimonials
“We’ve been working with the Trinity purchasing for around a year now and I have to admit we were a little sceptical about their claims of reducing our costs across in a number of key areas. However we have seen real world results from our merchant service solution to catering and cleaning supplies to light bulbs and electrical items. The team at Trinity completed an onsite audit to calculate the projected savings and then proactively introduced us to the recommended alternativesuppliers. They’ve kept in touch over the course of the last year and if we’ve had a problem or on a rare occasion the savings haven’t materialised they’ve been straight on to our query and acted to ensure that we are in the best possible position. Overall Trinity offer a great service solution to helping companies like ours reduce our costs across multiple suppliers in a quick and easy step process.”
Matthew Hayward
Operations Manager - A Space In The City
Critical to understanding and controlling the performance of your hotel, you require
Ä
nancial reporting that
is accurate, reliable and on time.
Our Hotel Accounting & Performance Reporting solution is a cost effective way for your hotel management
team to access current, historical and forecast performance information including Key Performance
Indicators and variance analysis. It can interface with the output from any book-keeping software you
currently have in place and requires minimal training to be used effectively.
Trinity Hospitality Services offer a unique Hotel Accounting & Performance Reporting solution that will:
•
Produce reports to the same high quality as that produced by International Hotel Management
Companies
•
Enable you to review the performance of your business on a weekly basis
•
Identify risks to future performance and take action now to reduce the impact of those risks
•
Help you to reduce costs by identifying areas of underperformance in your property
•
Identify opportunities for increasing pro
Ä
tability and sales
•
Provide you with Financial Reports to the standard expected by Investors and Financial Institutions
•
Allow you to focus on the success of your business
Speak to us today about our
Å
exible support solutions.
Specialised
Hotel Accounting &
Performance Reporting
Hotel Accounts
Support Services
Aspect Hotels
A fresh face in hospitality, Aspect Hotels are uniquely placed to offer Å exible contractual terms and an affordable fee structure to mid-market hotels across Europe. With strong system delivery, key brand elements include free internet access and all hotels must operate a bar, restaurant and meeting rooms on site.
www.aspecthotels.com
Leopold Hotels
Leopold Hotels are boutique properties which celebrate unique design and individuality, whilst ensuring a luxurious look and feel throughout. We offer an alternative to the cookie cutter approach of the bigger hotel chains. Individuality remains one of our core values, and is central to our success. We have the experience, resources and strategies to develop the true potential of your hotel. We deliver tangible business beneÄ ts and real return on investment.
www.leopoldhotels.com
Having successfully established our own brands we are able to offer independent hotel
and asset owners our wealth of experience, resources and strategies to develop the true
potential of your business. We deliver tangible benefits and a real return on investment.
Premier Apartments
Established in 1996, we have pioneered the serviced apartment concept. With a premium quality Ä t out and contemporary décor, guests of Premier Apartments can maintain the independence they enjoy at home in the spacious surroundings of a welcoming apartment. This brand offers owners a high return on investment with powerful websites and excellent sales representation across Europe.
International Brands
We also work in partnership with some of the world’s leading hotel franchising companies including Intercontinental Hotel Group (IHG), Wyndham Worldwide and Small Luxury Hotels.
Operating under brands such as Crowne Plaza, Holiday Inn, Holiday Inn Express and Ramada, we can leverage the power of these international companies to drive more business into your hotel.
Leopold Hotel Sheffield
Winner of Large Hotel of Year
2010 – White Rose Awards
Franchising
Premier Apartments
Winner Best Serviced Apartments Booking Service in the UK
- Annual MICE Awards 2013
Premier Apartments Manchester
Winner Best Serviced Apartment
- Manchester Tourism awards 2012
Premier Apartments Bristol
Winner of the Self Catering Serviced Apartment Category 2011
-Bristol Tourism and Hospitality Award
Premier Apartments Liverpool
– Voted Top 4 City Centre Accommodation Provider based on Laterooms Customers reviews
www.premierapartments.com
theMICEreport
Awards 2013 Best Serviced Apartments
Booking Service: UK Premier Apartments
