UNIQUE TELECOMS MEETING
28-29 SEPTEMBER, 2015 – 3 SIMULTANEOUS SESSIONS
30 SEPTEMBER, 2015 – EXCLUSIVE WORKSHOP ONLY FOR OPERATOR
ROYAL TULIP - RIO DE JANEIRO - BRAZIL
Speakers Confirmed so far:
Igor Sanabria, Revenue Assurance & Procurement Manager, DIGICEL PANAMA Arturo Greco, Convergent Billing Manager, TELECOM PERSONAL PARAGUAY Carlos Baigorri, Superintendente de Competição, ANATEL
Javier Postigo Lopez, Gerente de Detección de Fraude, Tgestiona PERU- TELEFONICA Sergio Inchausti, Coordinador Customer´s Analytics, CABLEVISIÓN ARGENTINA
Arthur Skinner Neto, Gerente Geral de Telecomunicações, COMITÊ ORGANIZADOR DOS JOGOS OLÍMPICOS E PARALÍMPICOS RIO 2016
Christiams Valle Gomez, Jefe de Prevención de Riesgo Operacional, TELEFONICA PERU
Leonel Alejandro Aquino Rodas, Gerente de Aseguramiento de Ingresos y Riesgos, TELEFÓNICA MÓVILES DE GUATEMALA
Cicero Olivieri, Network Implementation Director, TIM BRASIL Jorge Koreeda, Consultor Executivo de Tecnologia, OI
Isaias Alegria Garcia, Engineering and Operations Manager, MARCATEL MEXICO Tony Poulos, Consulting, WeDo Technologies
Gadi Solotorevsky, CTO, cVidya and Ambassador and Chair of the Revenue Assurance team, TM FORUM Luciano Goulart Paz, Customer Experience Director, OI
Floriano Paulino da Costa Neto, Superintendente de Garantia de Receita, CLARO
Ana Paula Rodrigues Marques de Oliveira, Diretora de Relacionamento com Cliente, ALGAR TELECOM Robert Skrok, Solution Architect & Consultant, COMARCH
Ricardo Telles Kalume, Gerente Regional de Operações SP, EMBRATEL
José Ricardo Formagio Bueno, TM Forum Latin America Interest Group Chairman and TM Forum Latin America Ambassador, TM FORUM
Marcelo Martignago Bailão, Gerente Sênior de Relacionamento com o Mercado e Operações de Faturamento, CLARO
Carlos Otávio Teixeira Crippa, Gerente de Serviços Financeiros, OI Fernando Rikichi Otani, Diretor de Vendas e Operações, SKY Márcio Barone, Financial Manager, SKY
Diego Belotti Arzuaga, Coordinador de Servicios, ANTEL URUGUAY Daniel Varesio, IT Project Director, GVT
Jeremy Vinant, CEO, FraudBuster
Raul Azevedo, Director of Product Development, WeDo Technologies Guy Van der Meeren, Principal Consultant Telecommunications, SIGOS Paul Lia, Business Development Director – Revenue Assurance, SIGOS John Gillespie, EVP of Global Sales and Business Development, CVIDYA Nelson Wang, VP CBE CALA, AMDOCS
Jesper Rhode, CMO LATAM, ERICSSON
Ariel Pacilio, Engagement Manager OSS/BSS, ERICSSON Simone Soares de Lima, Customer Lifecycle Management, OLX Juliane Caron Porto, RA Manager, NEXTEL
Albervan Luz, Ger. Sr. Sistema Pré-Pago e Engenharia, CLARO
Lila Ganzer, Assessora da Superintendência de Relações com Consumidores, ANATEL Marcelo Giuggioloni, Strategic Programs Director – SYNIVERSE
Katia Pereira, Risk Coordinator – TELEFONICA VIVO
André Martins, Director, Marketing & Commercial, ON TELECOM
2015 SPONSORS:
Platinum Sponsor: Gold Sponsors: Silver Sponsor:
Bronze Sponsors: Associate Sponsors:
Day 1: Monday, 28th September, 2015
08:00 Reception and Welcome Coffee
sponsored by
09:00 Official Conference Openning
09:00 Official Conference Openning
09:00 Official Conference Openning
BSS & OSS SESSION
Session focused on Operations Support Systems and Business Support Systems. Working with OSS and BSS
always mean to adapt, change, adjust, improve and upgrade. It means knowing exactly what is going on from end to end, including all network elements. All fixed and mobile parts that make up the connected society. The network must be planned to function in the
best possible way.
CUSTOMER EXPERIENCE MANAGEMENT, BIG
DATA & ANALYTICS SESSION
Session focused on successful initiatives in Customer Experience in Brazil and Latin America. It will also be discussed how to monetize the customer experience
through Big Data & Analytics.
REVENUE MANAGEMENT & FRAUD PREVENTION
SESSION
Session focused for those responsible for ensuring revenue in the operator and responsible for fraud prevention. It will be addressed new market trends in
Latin America, loss control, recent studies and practices to prevent fraud, big data, etc. We will have
the participation of speakers from throughout Latin America, including presentation of TM Forum insights. 09:05 Chairman’s Opening Remarks:
Ari Lopes, Principal Analyst, OVUM (confirmed)
09:05 Chairman’s Opening Remarks:
José Ricardo Formagio Bueno, TM Forum Latin America Interest Group Chairman and TM Forum Latin America Ambassador, TM FORUM (confirmed)
09:05 Chairman’s Opening Remarks: Tony Poulos, Consulting, WeDo Technologies (confirmed)
09:10 Opening Panel: How to Meet the Growing Demands of End Users for More Personalized and Innovative Services and Faster Response Times
The increasing complexity and scale of
telecommunications networks and the also increasing local services demand a lot of those who design, operate and maintain them. OSS simplifies and
09:00 Customer Experience Management and Data Analytics Best Practices
This presentation will cover an Introduction to how TM Forum’s members are advancing CEM and data analytics concepts and best practices by collaborating with companies from across the digital ecosystem.
09:10 Loss Control in Data Services - Cases related to revenue evasion
- Internal controls and revenue cycle market Leonel Alejandro Aquino Rodas, Gerente de
automates common operational processes, bringing benefits for CAPEX and OPEX, increased customer satisfaction and faster implementation. Learn more about the projects and successful case studies.
Fernando Rikichi Otani, Diretor de Vendas e Operações de Banda Larga, SKY(confirmed)
Ricardo Telles Kalume, Gerente Regional de Operações SP, EMBRATEL (confirmed)
Cicero Olivieri, Network Implementation Director, TIM BRASIL(confirmed)
10:00 BSS in Front of Challenges of M2M and IoT World
Robert Skrok, Solution Architect & Consultant, COMARCH(confirmed)
10:40 Coffee Break & Exhibition Visit 11:20 Digital Telco Transformation
Jesper Rhode, CMO LATAM, ERICSSON (confirmed) 12:00 Topic to be Confirmed
HUAWEI
12:50 Networking Lunch Sponsored by
14:10 Transforming Antel’s BSS Systems Through a Real Time System
- Converging business through MDM
- Developing a BI and Big data platform to better understand the clients
- What comes next: adding more selfcare services and
- Get introduced to some of the best practices produced by TM Forum members, including maturity models, CEM lifecycle model, a suite of over 550 metrics mapped to every stage of the lifecycle model, an omnichannel guidebook, an ROI calculator, innovations in 360 degree view of the customer, data analytics reference model, 59+ data analytics use cases and much more
- Hot off the presses – hear key findings from just released CEM research we have done with our members as well as recent data analytics research findings - Gain insight into the future vision of CEM and data analytics according to TM Forum members, in particular the impact on the customer with the Internet of Things, Digital Health, Smart Cities and Data Monetization José Ricardo Formagio Bueno, TM Forum Latin America Interest Group Chairman and TM Forum Latin America Ambassador, TM FORUM (confirmed)
10:00 Topic to be Confirmed HUAWEI
10:40 Coffee Break & Exhibition Visit
11:20 How to Monetize the Customer Experience Through Big Data & Analytics
- Using Big Data to work optimize VIP customers? Reserved to ICARO / Nextel’ s Case Study
12:10 Managing Customer Experience and Improving Customer Retention
Aseguramiento de Ingresos y Riesgos, TELEFÓNICA MÓVILES DE GUATEMALA (confirmed)
10:00 TM Forum RA – Industry Update
- TM Forum RA 2015 survey results
- Overview the new RA Maturity Model (RAMM 2) – and its impact on RA operations
- The new concept of "RA Inside" – best practices for the whole organization to support RA
Gadi Solotorevsky, CTO, cVidya and Ambassador and Chair of the Revenue Assurance team, TM FORUM (confirmed)
10:40 Coffee Break & Exhibition Visit
11:20 Digital Biometrics (Peru Implementation)
- Main threats on telecommunications services - Use of biometrics to combat the informal market Christiams Valle Gomez, Jefe de Prevención de Riesgo Operacional, TELEFONICA PERU (confirmed)
12:00 How Fraudsters Avoid Being Detected Jeremy Vinant, CEO, FraudBuster (confirmed) 12:40 Networking Lunch Sponsored by
14:10 IoT – The Opportunity, the Revenue Risks, and the Role of RA and FM
Gadi Solotorevsky, CTO, cVidya and Ambassador and Chair of the Revenue Assurance team, TM FORUM (confirmed)
preparing for IoT/ M2M, VoLTE/ VoWifi
Diego Belotti Arzuaga, Coordinador de Servicios, ANTEL URUGUAY (confirmed)
15:00 Topic To be Confirmed
Nelson Wang, VP CBE CALA, AMDOCS (confirmed) 15:40 Coffee Break & Exhibition Visit
16:40 Real Time Charging’ s Cases of Success 17:20 ANATEL's Vision on the Impact of the Revenue Reducers on the Telecom Business
- Reduced revenue due to the replacement of traditional services by OTT applications (WhatssApp, Netflix, etc.)
- Reviewing the traditional telcos regulation - In general the regulation does not keep pace of technological innovation - how should the government appropriate the benefits of new technologies,
overcoming the tensions today?
Carlos Baigorri, Superintendent of Competition, ANATEL (confirmed)
18:00 Ending of Conference Day 1 with Cocktail Sponsored by
Simone Soares de Lima, Customer Lifecycle Management, OLX (confirmed)
12:50 Networking Lunch Sponsored by
14:10 Expectations and Requirements Relation CEM Tools
Jorge Koreeda, Consultor Executivo de Tecnologia, OI (confirmed)
15:00 Topic to be Confirmed
André Martins, Director, Marketing & Commercial, ON TELECOM (confirmed)
15:40 Coffee Break & Exhibition Visit
16:40 From Feedback to data and from data to the clients
Sergio Inchausti, Coordinador Customer´s Analytics, CABLEVISIÓN ARGENTINA (confirmed)
17:20 Big Data for the Olympic and Paralympic Games Arthur Skinner Neto, Gerente Geral de
Telecomunicações, Comitê Organizador dos Jogos Olímpicos e Paralímpicos Rio 2016 (confirmed) 18:20 Ending of Conference Day 1 with Cocktail Sponsored by
Raul Azevedo, Director of Product Development, WeDo Technologies (confirmed)
15:20 The Great Unknown
How can operators leverage big data to prevent future revenue losses in the a data based world
- The existing and future fraud challenges
- Using DPI (Deep Packet Inspection) to identify fraud - Sponsored data
- The importance of streaming data - C²P – Coverage, Cost, Performance - Building the right architecture
John Gillespie, EVP of Global Sales and Business Development, CVIDYA (confirmed)
15:55 Coffee Break & Exhibition Visit
16:40 Revenue Cycle - Controls and Opportunities Carlos Otávio Teixeira Crippa, Gerente de Serviços Financeiros, OI (confirmed)
17:20 Can a Dynamic Revenue Assurance Coverage Strategy Create More Value?
- Revenue assurance coverage in relation to revenue assurance maturity
- Revenue assurance around the world
- Which percentage of company revenue is effectively covered by RA controls, and how to best allocate the RA resources in order to get the most return in terms of reducing risks and preventing revenue leakages?
Juliane Caron Porto, RA Manager, NEXTEL (confirmed) 18:00 Ending of Conference Day 1 with Cocktail Sponsored by
Day 2: Tuesday, 29th September, 2015
BSS & OSS SESSION
Session focused on Operations Support Systems and Business Support Systems. Working with OSS and BSS
always mean to adapt, change, adjust, improve and upgrade. It means knowing exactly what is going on from end to end, including all network elements. All fixed and mobile parts that make up the connected society. The network must be planned to function in the
best possible way.
CUSTOMER EXPERIENCE MANAGEMENT, BIG
DATA & ANALYTICS SESSION
Session focused on successful initiatives in Customer Experience in Brazil and Latin America. It will also be discussed how to monetize the customer experience
through Big Data & Analytics.
REVENUE MANAGEMENT & FRAUD PREVENTION
SESSION
Session focused for those responsible for ensuring revenue in the operator and responsible for fraud prevention. It will be addressed new market trends in
Latin America, loss control, recent studies and practices to prevent fraud, big data, etc. We will have
the participation of speakers from throughout Latin America, including presentation of TM Forum insights.
08:30 Welcome Coffee Sponsored by
09:05 Chairman’s Opening Remarks
Isaias Alegria Garcia, Engineering and Operations Manager, MARCATEL MEXICO (confirmed)
09:05 Chairman’s Opening Remarks:
José Ricardo Formagio Bueno, TM Forum Latin America Interest Group Chairman and TM Forum Latin America Ambassador, TM FORUM (confirmed)
09:05 Chairman’s Opening Remarks: Tony Poulos, Consulting, WeDo Technologies (confirmed)
09:00 Ensuring the Delivery of Invoices in Suitable Time and Cost
Marcelo Martignago Bailão, Gerente Sênior de Relacionamento com o Mercado e Operações de
09:00 CEM’s Impact on Operator’s Operational
Indicators
- CEM’s applications on telecoms’ industry
- CEM as a competitive differentiator for operators
09:00 New Revenue Assurance Functions Challenges Facing the Value Added Services and Broadband
Faturamento, CLARO (confirmed)
09:40 Visão de BSS/OSS como Alavanca de Inovação e Novos Negócios
Albervan Luz, Ger. Sr. Sistema Pré-Pago e Engenharia, CLARO (confirmed)
10:20 Coffee Break & Exhibition Visit
11:00 Replacement Technology Project of the BSS / OSS Systems - Telecom Personal Paraguay' s Case Study
Arturo Greco, Gerente Billing Convergente, Telecom Personal Paraguay (confirmed)
11:40 Preparing Your Network for SON Platforms
- Benefits for LTE launches using SON platforms 12:20 Networking Lunch sponsored by
14:10 NFV and OSS: Implementation and Operating Cost Reduction
Isaias Alegria Garcia, Engineering and Operations Manager, MARCATEL MEXICO (confirmed) 14:50 Efficient Operations, including reduction of OPEX and Increased Productivity
- Case study on marketing and client retention and acquisition
Ari Lopes, Principal Analyst, OVUM (confirmed)
09:40 How Big Data Can Help to Identify Customer Needs
- Anticipating what your customers don’t know! - How to build innovative opportunities and foresee future customer patterns
- How can you leverage CRM analytics and predictive analytics for sales proposals, promotions offerings and campaign management strategies?
- Taking steps to advance the level of maturity of your organization’s content creation, delivery, and
measurement activities
10:20 Coffee Break & Exhibition Visit 11:00 Topic to be Confirmed
Lila Ganzer, Assessora da Superintendência de Relações com Consumidores, ANATEL (confirmed)
11:40 Monetizing Customer Experience Through Big Data & Analytics
Ariel Pacilio, Engagement Manager OSS/BSS, ERICSSON (confirmed)
12:20 Networking Lunch sponsored by
14:10 Improving Customer Care Process Through Quality of Experience Analytics
Superintendente de Garantia de Receita, CLARO (confirmed)
09:40 Topic to be Confirmed
Marcelo Giuggioloni, Strategic Programs Director - SYNIVERSE
10:20 Coffee Break & Exhibition Visit
11:00 Understating the Bypass and New Modalities Javier Postigo Lopez, Gerente de Detección de Fraude, Tgestiona PERU - TELEFONICA (confirmed)
11:40 Innovations in Fraud & Revenue Assurance Guy Van der Meeren, Principal Consultant Telecommunications, SIGOS (confirmado)
Paul Lia, Business Development Director – Revenue Assurance, SIGOS (confirmado)
12:20 Fraud Through Revenue Loss – TELEFONICA’S Case Study
Katia Pereira, Risk Coordinator – TELEFONICA VIVO
12:40 Networking Lunch sponsored by
14:10 Fraud Prevention Sales for Telecom Products Igor Sanabria, Revenue Assurance & Procurement Manager, DIGICEL PANAMA (confirmed)
Ana Paula Rodrigues Marques de Oliveira, Diretora de Relacionamento com Cliente, ALGAR TELECOM (confirmed)
14:50 Discussing Customer Experience Strategy - How to ensure your customer expectations are being met
- Is the customer-centric organisation
- Discussing VoC (voice of customers & value of customers)
- Outlining how different customer expectations means different need
Luciano Paz, Customer Experience Director, OI (confirmed)
14:50 Guaranteeing Simplicity and Operational Eficiency
Márcio Barone, Financial Manager, SKY (confirmed)
15:30 Coffee Break & Exhibition Visit 16:20 Customer Experience Management Effectiveness is Broader than the CRM
Ensure operators to implement tools and processes to extract, expose and analyze real time data throughout any customer implementation, so that the customer experience continually improves all the way through the customer lifecycle. This way, it brings the opportunity to not only improve customer intimacy, but also enhance brand, loyalty and advocacy, create innovation, and drive opportunities across industries
Daniel Varesio, IT Project Director, GVT (confirmed)
17:00 Sizing up your Data Situation to Transform Your Customer Experience Strategy
- Leveraging big data to create a single source of truth and making customer intelligence accessible throughout the enterprise - Transparently handling privacy concerns regarding customer data
- Using conventional data in unconventional ways 17:30 Closing of the Event
