Brochure
More information from http://www.researchandmarkets.com/reports/2244321/
Operations Management. 3rd Edition
Description: Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.
Features:
- Focuses on the subject from a European perspective.
- Deals with the management of the creation of goods and the delivery of services to the customer. - Covers the main areas of operations strategy, the design of operations system and the management of operations over time.
- Incorporates more strategic and international commentary.
- Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy.
- Includes more end of chapter and quantitative exercises.
- Cases have been updated throughout and now include: Service including public sector, international, a mix of mini–cases and a longer case for each chapter.
- Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor's manual
An interactive e–Book is included with every new copy of this text, featuring a wealth of embedded media, including: Animated worked examples, simulations, virtual tours, videos, flashcards and practice quizzes.
Contents: About the Author xv Preface xvi
Acknowledgements xvi Content xvii
A Guide for Students xvii Online Resources xviii Lecturer Resources xviii New for the Th ird Edition xviii PART ONE INTRODUCTION 1 Chapter 1 Introduction 3 Introduction 3
What is operations management? 4 Th e history of operations management 5 Th e role of operations management 7 Th e process view of operations 8 Service operations management 10 Th e strategic role of operations 14
Technology and operations management 14 Case Studies
1.1 First Bank PLC 15
1.2 Manufacturing s Decline Partly Due to Services Shift 16 1.3 A Student s Perspective 17
Chapter 2 Operations Strategy 22 Introduction 22
What is strategy? 23
Judging the contribution of operations to strategy 25 Measuring the contribution of operations to strategy 27 Operations strategy approaches 33
Operations strategy alignment 36 Operations strategy formulation 37 Operations strategy implementation 45 Case Studies
2.1 Findus 25 2.2 Gecko 30
2.3 Operations Strategy in Action 32 2.4 Texon 35
2.5 Pure Gym 49 PART TWO DESIGN 53 Chapter 3 Process Types 55 Introduction 56
Manufacturing process types 56 Service process types 59
Matching process type with volume and variety 62 Choosing a process type 63
Case Studies
3.1 Ashburton Products 65
3.2 Democracy Made with Personalised Products 66 3.3 Th e Mini 68
Chapter 4 Layout Types and Layout Design 71 Introduction 71
Layout types 72 Layout design 80 Case Studies
4.1 Line Balancing in a Manufacturing Plant 88 4.2 M&S 91
Chapter 5 Facility Design: Supply, Capacity and Location 96 Introduction 97
Supply network design 97 Long–term capacity planning 102 Facility location 108
Location selection techniques 112 Case Studies
5.1 IoD Advocates Space Hub to Lift Economy 101
5.2 Th e Supply Chains that Could Bind Unsuspecting Managers 106 5.3 Moving Textile Manufacturing Overseas 112
5.4 Mom–and–Pop Companies Face Struggle for Survival 118 5.5 Coca–Cola 120
Chapter 6 Process Technology 125 Introduction 126
Process technology for materials 126 Process technology for information 130 Process technology for customers 135 Choosing process technology 136 Case Studies
6.1 Spencer Davis Engineering 127 6.2 Kennedys 134
6.3 Retail Applications of Transaction Processing Systems by Sainsbury s 138 6.4 RFID American Apparel 139
Chapter 7 Product and Service Design 143 Introduction 144
Developing product and service designs 144
Th e relationship between product/service design and process design 145 Th e design process 145
Service design 155 Improving design 157 Case Studies
7.1 Product Development at Fracino 155 7.2 Benugo 157
7.3 Wine–on–the–go 166 Chapter 8 Process Design 170 Introduction 170
Steps in process design 171 Tools for process design 173 Case Studies
8.1 Why the Bunker Mentality has become a Corporate Liability 182 8.2 Designing a Custody–of–Prisoner Process at a Police Force 184 8.3 F1 Pitstop 188
Chapter 9 Job and Work Design 192 Introduction 193
Behavioural aspects of job design 193 Physical aspects of job design 200 Work study 201
Case Studies 9.1 Innocent 197
9.2 Keep up Motivation Levels through Long Summer Days 198 9.3 Design Space: A more ergonomic earphone 201
9.4 Experience Curves 209 9.5 Th e Creative Space 210 PART THREE MANAGEMENT 215
Chapter 10 Operations Planning and Control 217 Introduction 218
Operations planning 218 Operations control 220
Optimized production technology (OPT) 231 Case Studies
10.1 Workforce Scheduling at a Police Communications Centre 227 10.2 Car Mechanics Ltd 229
10.3 Using Workforce Scheduling to Lower Labour Costs 235 10.4 Ocado 235
Chapter 11 Capacity Management 240 Introduction 241
Measuring demand 241 Measuring capacity 243
Reconciling capacity and demand 246
Evaluating alternatives and making a choice 251 Appendix: Forecasting 257
Case Studies
11.1 Lloyds Cameras Cut Time in Queues 256 11.2 Queuing Th eory 267
11.3 Glastonbury 269
Chapter 12 Inventory Management 274 Introduction 275
Types of inventory 275 Managing inventory 278
Th e ABC inventory classifi cation system 280 Inventory models 281
Implementing inventory systems 291 Case Studies
12.1 Pandora: Box is wide open 278
12.2 Retail: Knowing your stock is the key to a busy shop 279 12.3 Vauxhall 292
Chapter 13 Lean Operations 296 Introduction 297
Th e philosophy of lean operations 297 Lean techniques 302
Lean in service systems 312 Implementing lean operations 314 Case Studies
13.1 Quake Upsets Lean Supply Model 300 13.2 Satair 302
13.3 Goodwin Steel Castings 308
13.4 How Much Waste is there in the Service Industry? 313
13.5 It Pays to Cut Out Waste but Not to Trim All the Value Away 315 13.6 Harley–Davidson 317
Chapter 14 Enterprise Resource Planning 320 Introduction 321
Enterprise resource planning (ERP) systems 321
Customer Relationship Management (CRM) systems 326 Resource planning 327
Materials requirements planning 329
Manufacturing resource planning (MRP II) 334 Distribution requirements planning (DRP) 335 Case Studies
14.1 ERP: A convincing case must be made before investment 325 14.2 Th e Challenge of Changing Everything at Once 336
14.3 Lambton Clothing Co. 337
Chapter 15 Supply Chain Management 341 Introduction 342
Supply chain design 343
Activities in the supply chain 355 Case Studies
15.1 BASF and Aker Kvaerner 351 15.2 Supplier Evaluation at EADS 359 15.3 Chance & Hunt 362
15.4 Amazon A Virtual Supply Chain 368 Chapter 16 Project Management 371 Introduction 372
Project management in the organization 372 Project management activities 375
Network analysis 378 Case Studies
16.1 Project Management: Lessons can be learned from successful delivery 373 16.2 Fast Homes Courtesy of Prefabrication 390
16.3 Th e Orbit Tower 391 Chapter 17 Quality 397 Introduction 398 De fi ning quality 398 Measuring quality 401 Improving quality 404
Methodologies for quality improvement 406 Six Sigma quality 410
Statistical process control (SPC) 414 Acceptance sampling 425
Case Studies
17.1 Growth with Values 409
17.2 Adventures in Six Sigma: How the Problem–solving Technique Helped Xerox 412 17.3 A Disciple of Japanese Quality Management 431
17.4 Yell 433
17.5 Mouse Bread 434
Chapter 18 Performance Measurement and Improvement 439 Introduction 440
How do we measure performance? 440 Where should we improve performance? 445 How do we improve performance? 447 Case Studies
18.2 In the Age of the Smart Machine 453
18.3 Managers Disrupt Learning with their Great Ideas 453 18.4 Process Improvement at a UK Police Service 456
18.5 GOSH and F1 461 Glossary 465
Index 475
Ordering: Order Online - http://www.researchandmarkets.com/reports/2244321/
Order by Fax - using the form below
Order by Post - print the order form below and send to Research and Markets,
Guinness Centre, Taylors Lane, Dublin 8, Ireland.
Page 1 of 2
Fax Order Form
To place an order via fax simply print this form, fill in the information below and fax the completed form to 646-607-1907 (from USA) or +353-1-481-1716 (from Rest of World). If you have any questions please visit
http://www.researchandmarkets.com/contact/
Order Information
Please verify that the product information is correct.
Product Format
Please select the product format and quantity you require:
* Shipping/Handling is only charged once per order.
Contact Information
Please enter all the information below in BLOCK CAPITALS
Product Name: Operations Management. 3rd Edition
Web Address: http://www.researchandmarkets.com/reports/2244321/
Office Code: SC
Quantity
Hard Copy
(Paper back): USD 107 + USD 29 Shipping/Handling
Title: Mr Mrs Dr Miss Ms Prof
First Name: Last Name:
Email Address: * Job Title: Organisation: Address: City:
Postal / Zip Code: Country:
Phone Number: Fax Number:
Page 2 of 2
Payment Information
Please indicate the payment method you would like to use by selecting the appropriate box.
Please fax this form to:
(646) 607-1907 or (646) 964-6609 - From USA
+353-1-481-1716 or +353-1-653-1571 - From Rest of World
Pay by credit card: You will receive an email with a link to a secure webpage to enter yourcredit card details.
Pay by check: Please post the check, accompanied by this form, to: Research and Markets,
Guinness Center, Taylors Lane, Dublin 8, Ireland.
Pay by wire transfer: Please transfer funds to:
Account number 833 130 83
Sort code 98-53-30
Swift code ULSBIE2D
IBAN number IE78ULSB98533083313083 Bank Address Ulster Bank,
27-35 Main Street, Blackrock, Co. Dublin, Ireland. If you have a Marketing Code please enter it below:
Marketing Code:
Please note that by ordering from Research and Markets you are agreeing to our Terms and Conditions at http://www.researchandmarkets.com/info/terms.asp