(844) 44 MYREP
www.ImageReps.com
www.ImageReps.com
We focus on
the customers
that are talking
about you,
We focus on
the customers
that are talking
(844) 44 MYREP
so you can focus on
the customers
that are talking
to you.
so you can focus on
the customers
that are talking
to you.
www.ImageReps.com
Reviews
Ratings
Social
Optimize Gather
Deliver
Engage
Impact you, your business
and your bottom line
Your online reputation
Online profiles
+ presence
Customer insight
+ intelligence
Meaningful responses
+ conversation
Analyzed results
+ solutions
They Like i
t...
We know it!
Our Process
Image
Reps
Reviews
Ratings
Social
Optimize Gather
Deliver
Engage
Impact you, your business
and your bottom line
Your online reputation
Online profiles
+ presence
Customer insight
+ intelligence
Meaningful responses
+ conversation
Analyzed results
+ solutions
They Like i
t...
We know it!
Our Process
Image
Reps
(844) 44 MYREP
Reviews
Ratings
Social
Optimize Gather
Deliver
Engage
Impact you, your business
and your bottom line
Your online reputation
Online profiles
+ presence
Customer insight
+ intelligence
Meaningful responses
+ conversation
Analyzed results
+ solutions
They Like i
t...
We know it!
Our Process
www.ImageReps.com
Optimize
Gather
Engage
Deliver
Online profiles + presence
Customer insight + intelligence
Meaningful responses + conversation
Analyzed results + solutions
The first step in managing your online reputation is making sure yourbusiness is online, on the right channels, with the content YOU want to share. Making sure your contact information, images and business information is available and accurate takes time and follow up.
ImageReps will:
Analyze and recommend the review and social sites that are
relevant to your business
Design and post approved content to share the information, photos
or videos that best represent you
Monitor sites on your behalf and continue to update as needed
“
Hotels with at least 1 photo
displayed on TripAdvisor have
seen +138% engagement over
hotels with no photos.
”
(844) 44 MYREP
Optimize
Gather
Engage
Deliver
Online profiles + presence
Customer insight + intelligence
Meaningful responses + conversation
Analyzed results + solutions
Consumers have the ability to speak in exponential volumes about their experience with your business, facility and staff. Staying on top of this information is critical to your business, but a huge task for any size business.
ImageReps will:
Provide owners and managers 24/7 knowledge of the feedback,
conversation and sentiment about your business
Assist in solving customer opportunities before they go viral Send real time content alerts, both positive and negative Create innovative ways to obtain customer feedback
“
Consumers using Twitter
for customer service issues has
increased 15% in two years.
”
www.ImageReps.com
Optimize
Gather
Engage
Deliver
Online profiles + presence
Customer insight + intelligence
Meaningful responses + conversation
Analyzed results + solutions
Listening and understanding your customers is just a start in managing your reputation. Consumers today have a strong voice. Well-crafted responses to feedback, creative and unique outbound content and timely, regular posts from your business are a must in today’s social environment.
ImageReps will:
Post customized responses for 100% of consumer interactions
within 48 hours of posting
Create individual responses for each review and unique content
for each post. No cookie cutter or template responses.
Generate social conversation starters to build engagement with
your customers.
“
Hotels providing management
responses to reviews are 21% more likely
to receive a booking.
”
(844) 44 MYREP
Optimize
Gather
Engage
Deliver
Online profiles + presence
Customer insight + intelligence
Meaningful responses + conversation
Analyzed results + solutions
Let’s face it, there are mountains of consumer feedback out there.
ImageReps delivers consolidated and useful information that can
improve customer experience, online reputation and ultimately revenue in a simple easy to digest format.
ImageReps will:
Deliver your “Week in Reviews” synopsis providing highlights, key
trends and open issues
Analyze your customer reputation data monthly along with your
relevant financial information to provide trends and kighlight the areas with the biggest opportunity
Generate recommendations, suggestions, trainings and job aids
to improve key areas of customer dissatisfaction and your bottom line
“
A one-star increase [of a
restaurant] in Yelp rating leads
to a 5% to 9% increase
in revenue.
”
www.ImageReps.com
Why
Image
Reps
?
Our clients rely on our extensive monitoring of all types of feedback, personalized and professional conversations on their behalf, as well as meaningful reporting & alerts with personalized suggestions for improved customer experience. ImageReps takes the guess work out of Reputation
Management.
In depth knowledge of customer experience, business operations
and social reputation management, backed by over 25 years of experience.
Unparalled commitment to being an extension of our clients. We take
pride in learning about your business, customers, community and competitors.
Always customized content created and delivered by a dedicated
Reputation Management Consultant for every client.
Full service offerings include training solutions, job aides and process
and product recommendations to improve your operations and reputation.
Customizable, tier based pricing structure. You select the services that
(844) 44 MYREP
