Medidas de mejora de la relación con los ciudadanos

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MINISTERIO DE LA PRESIDENCIA

– Medidas de mejora de la relación con los ciudadanos

24 *7 public services

To speed up these process To ease the administrative processes

Transparency and participation

LCEAPS

eID card services

060 Network

To avoid the use of paper

Process redesign within AGE

Inter-administrative network Modernisation of local goverments

Public surveys of regulatory projects Forum

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MINISTERIO DE LA

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MINISTERIO DE LA PRESIDENCIA

Collaboration agreement between the Ministry of Industry,

Tourism and Trade and the Ministry of Public

Administrations to coordinate the AVANZA and Moderniza Plans (20 M€)

– Projects:

• To deploy new eID card services • To boost the 060 Network

• Measures to ease the administrative process

• Inter-administrative cooperation through SARA network • To enlarge the public e-services

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MINISTERIO DE LA PRESIDENCIA Plans Lisbon Strategy Manchester 2005 24*7 public services Speedy process Easier process

Transparency and participation

LCEAPS eID card Services

060 Network

To avoid the use of copìes, etc Address change

SARA network

Modernisation of Local Governments

Surveys on public services Forum

Guarantee the right for citizens and businesses to be electronically connected

Development ICT sector

Guarantee the existence of appropriate channels

Inter-administrative cooperation among the local governments

Infrastructures

Security and trust

LISBOA 2007

Ley 11/2007 PLAN DESARROLLO

LEY (2008-2009)

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MINISTERIO DE LA PRESIDENCIA

• Several plans and initiatives for thee-Government

development

• Main achievements:

– Basic Statute of the Civil Servants – Action Plan

– Launch different initiatives

• Barriers:

– Lack of coordination between the different entities – Different contexts

– Independent services. “Island model” – Administration to the Administration

• The action lines should be redefined and specified

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MINISTERIO DE LA

PRESIDENCIA AGENDA

1.

E-Government. Definition

2.

Categorization of e-Government Services

3.

Assessment of costs and benefits

4.

Measurement

5.

Development in Spain

6.

Key issues in the e-Government Spanish Policy

7.

Current Context in Spain

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MINISTERIO DE LA PRESIDENCIA

Objectives:

* To make available all the administrative business by electronic means within a specific deadline.

* To encourage citizens to highly use these services.

* To integrate the existing services in a single common strategy

What could we do to achieve this goal?

To define and apply a strategy allowing to launch the e-services quickly.

To create enough critical mass of organisms and processs guaranteeing the success

To promote the inter-administrative cooperation and coordination

To offer high quality and excellence in the public e-services

To train the civil servants and to provide citizens with information

To respect the competiveness division

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MINISTERIO DE LA PRESIDENCIA

E-Government is based on five pillars:

 Gateway for e-documents.

 To avoid the use of paper for certificates.

 To pay online fees or taxes associated to service.

 Centralized mailbox where the citizen can receive any notification

 Accessible and permanent maintenance of e-documents and e-files

e-Signature ONLINE REGISTER DATA TRANSMISSION PAYMENT PLATFORM E-NOTIFICATION SERVICE E-FILE SERVICES SECUR ITY eIdentity Management

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MINISTERIO DE LA

PRESIDENCIA Key Issues. Projects

1. Political impact (clear-quantitative message):

Within a mm-month period you will be able to conduct your administrative business before xx days/ Enterprises/citizens can save xx €, etc.

2. “Easy” concept (no technical, but result-oriented):

To ease the “XX” administrative businesses by digitalizing xx-year-long papers and databases, etc.

3. To take into account the “bureaucratic” barriers (“legal

security”, etc.) and to look for partners

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MINISTERIO DE LA PRESIDENCIA

• Political profitability

• Interesting deadlines (election cycle)

• To avoid and monitor the refusal of certain groups

• To avoid complex regulatory and legal modifications

• Easy to operate

• Acceptable budget

• Easy to promote: exception

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MINISTERIO DE LA

PRESIDENCIA AGENDA

1.

E-Government. Definition

2.

Categorization of e-Government Services

3.

Assessment of costs and benefits

4.

Measurement

5.

Development in Spain

6.

Key issues in the e-Government Spanish Policy

7.

Current Context in Spain

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MINISTERIO DE LA PRESIDENCIA

The e-Government policy has moved forward in a significant way during the past years :

Citizen and enterprises’ needs and not technology give a boost

The “island” model is concluded. Now it is necessary to move forward together.

The e-services have reached a level of maturity that allow their deployment and continuous improvement.

Online processes with AEAT. (IRPF, Patrimonio, IVA, Impuesto de Sociedades, etc.). Available in Internet since 1996, online income tax declaration since 1999.

Online Document Delivery Network (RED) Tesorería General de la Seguridad Social.

Law of April, 1995.

CERES project (started in 1996 and redefined in 1999)

Fábrica Nacional de Moneda y Timbre - Real Casa de la Moneda

Virtual Cadastre Office. Maps, certificates, cadastre data,.

Available since 2002.

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MINISTERIO DE LA PRESIDENCIA Infrastructures and common services Legal frameworkSARA Network

MultiPKI Validation Platform for eSignature (@ firma)

SVDI and SVDR platforms

Administrative Information System (SIA)

060 Network (* Front-offices* Phone* Web)

Secure e-notifications

Payment platform

Single e-Registry

Process status monitoringData interconnection

SIGP

060 Digital TV

Law on Citizens' Electronic Access to Public Services

Las on Information Society Political impulseDevelopment PlanPlans: MODERNIZA y AVANZA2

Legend:

Done

In progress

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MINISTERIO DE LA PRESIDENCIA

Regulatory Framework Coordination with Europe

RD´s and OM´s to avoid the use of photocopies of eID cards and address certificates

E-Billing

Law on eGovernment

National Interoperability FrameworkNational Security Framework

F.E common policy 060 digital TV

Directorate of Services

Common projects: STORK, e-DOC, E-Health

Interadministrive collaboration Interministerial groups of worksSectoral Committee of e-Government

Technology Transfer Centres

Legend:

done

in progrss

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MINISTERIO DE LA PRESIDENCIA

Ley de Acceso Electrónico

de los ciudadanos a las AA.PP´s Infraestructuras y

servicios comunes RED 060  SARA  Servicios comunes Soporte normativo de la AE  Derecho ciudadanos y obligaciones AAPP  Derecho a relacionarse electrónicamente

 Aplicable a todas las AA.PP´s

 Red integral de atención

 Canales: Oficina, teléfono, web

 Servicios generalistas-personalizados

 Fomento de la participación, la transparencia y la accesibilidad

Plan de Desarrollo de la LAECSP

 Preparado por MAP, MITyC, y MEH

 Aprobado por el Consejo de Ministros

 Contendrá estimaciones de recursos:

 Técnicos

 Humanos

 Económicos

 Calendario

Ley de Acceso Electrónico

de los ciudadanos a las AA.PP´s Infraestructuras y

servicios comunes RED 060  SARA  Servicios comunes Soporte normativo de la AE  Derecho ciudadanos y obligaciones AAPP  Derecho a relacionarse electrónicamente

 Aplicable a todas las AA.PP´s

 Red integral de atención

 Canales: Oficina, teléfono, web

 Servicios generalistas-personalizados

 Fomento de la participación, la transparencia y la accesibilidad

Plan de Desarrollo de la LAECSP

Ley de Acceso Electrónico

de los ciudadanos a las AA.PP´s Infraestructuras y

servicios comunes RED 060  SARA  Servicios comunes Soporte normativo de la AE  Derecho ciudadanos y obligaciones AAPP  Derecho a relacionarse electrónicamente

 Aplicable a todas las AA.PP´s

 Red integral de atención

 Canales: Oficina, teléfono, web

 Servicios generalistas-personalizados

 Fomento de la participación, la transparencia y la accesibilidad

Plan de Desarrollo de la LAECSP

 Preparado por MAP, MITyC, y MEH

 Aprobado por el Consejo de Ministros

 Contendrá estimaciones de recursos:

 Técnicos

 Humanos

 Económicos

 Calendario

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MINISTERIO DE LA PRESIDENCIA 060 Citizen-focused services Process Adaptation Platforms for Common Services Single offices E-Offices E Inclusion Calendar Support services Comply with the directives given by LCEAPS

Modular e-Government platform

Identification and Validation Platform for offices, organisms and employees

E-files

SARA network

Citizen participation

MultiPKI Validation Platform for eID and eSignature Services Service Intermediation Platform QUALITY RESOURCES Horizontal Action Lines Technology Transfer Centre Plan Management Training Interoperability and Security Framework Translation Disseminsation of e-offices Interconnection

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MINISTERIO DE LA PRESIDENCIA

Single electronic registry

Record monitoring

e-Payment

e-Notification services

Validation of e-certificates: @ firma

Validation of e-Id and address data

Data interconnection

Replacement of certificates by online data delivery

Notification of change of address

Intermediation platform

Technology Transfer Centre

... BA SIC ITEMS FUN DAME NT AL ITEMS Horizontal services

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MINISTERIO DE LA PRESIDENCIA

Royal Decree 589/2005 ruling the bodies responsible for the e-government

Pleno- CSAE

CP-CSAE

CMAE

Sectoral Committee of e-Government

Modernization Projects for the Local Governments: eModel e-Government Situation. Inter-administrative collaboration and coordination

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MINISTERIO DE LA

PRESIDENCIA Organisation. Organisms

Sectoral Committee of E-Government Technical Committee for e-Government Workgroups Reusability E-Signature Validation Extranet

E-Contracts Open source Observatory Data exchange Process

enhancement Higher Council for

eGovernment

CSAE Permanent Committee

Advisory Council of eGovernment

Ministerial Committees

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MINISTERIO DE LA

PRESIDENCIA Organization. CSAE

• The Higher Council for eGovernment, created under the ROYAL DECREE 589/2005, of 20th May, is in charge of leading, coordinating and monitoring the implementation of

eGovernment across Central Government.

• It is an interministerial body presided by the Ministry of Public Administrations and comprised of senior officials representing all ministries.

• Among the functions of the Council are:

• To prepare and develop the eGovernment strategy and policy for Spain‟s Central Administration

• To prepare and implement multi-annual strategic departmental plans for ICT and eGovernment.

• To state the project as a priority.

• To arrange conferences and other activities to exchange experiences and projects on eGovernment (TECNIMAP).

• To boost the collaboration and cooperation between the autonomous communities and the local governments in order to launch the public inter-administrative services.

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MINISTERIO DE LA PRESIDENCIA

• The Technology Transfer Center (Centro de Transferencia de Tecnologías) acts as a gateway to ease the dissemination and

reusability of technical items (development, architecture, regulatory framework, etc) for the e-Government development. Thus, it is a kind of a large ICT database.

Entity A Entity B Entity C

Entity Z

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MINISTERIO DE LA

PRESIDENCIA E-Government Situation. Collaboration

• Law11/2007, article 46 on the need of a general directory of system applications to be reused.

• Repository of reusable software for e-Government.

• To share information on ICT projects (regulatory framework, services, infrastructure, communications, etc). • To provide all the local governments

with the chance to use any ICT project and even to manage the evolution of these projects.

• To exchange best practices in the e-Government context

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MINISTERIO DE LA

PRESIDENCIA Situación en Adm. Electrónica. El Observatorio

• Aimed to provide data about the current situation,

evolution and possible action lines for

e-Government development in Spain:

– indicators, – news, – documentation

• Scopes:

– local, – regional, – national, – European – International

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MINISTERIO DE LA PRESIDENCIA

Principle: The best service for the citizens.

The Law allows to modernise the Government.

The government decentralization promotes a a closer democracy, and a Government closer to the citizen. However,...

We are still facing time (needed for the administrative business) and space (trips) barriers.

ICT allow to overcome these barriers but a legal framework for eGovernment must be defined.

Definition of a Catalogue of Rights focused on the citizens.

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MINISTERIO DE LA PRESIDENCIA

Principal aspects of the norm: Approving citizen right for relating electronically with Public Administrations as well as obtaining information, carrying out consultancy services, formulate requests, execute payments and transactions, and oppose to resolutions. This implies...

How are my issues developing?

Convert classical declarations of impulse/stimulus (Public Administrations could relate) into obligations for the Administrations if the citizen requires this (should be in condition to relate electronically).

The following citizen rights have been approved:

Choose the channel of the interaction.

No contribution of data which is already in the hands of the Public Administrations.

Get to know electronically the status of the proceedingsObtain electronic copies of the documents.

Electronic storage of the document.

Obtain the necessary electronic identification measures.Use of various electronic signature systems.

Confidentiality and security assurance of the data.Quality of public services electronically delivered.

Choose the applications to interact with the Public Administrations

Rights given by the Law

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MINISTERIO DE LA

PRESIDENCIA AGENDA

1.

E-Government. Definition

2.

Categorization of e-Government Services

3.

Assessment of costs and benefits

4.

Measurement

5.

Development in Spain

6.

Key issues in the e-Government Spanish Policy

7.

Current Context in Spain

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MINISTERIO DE LA PRESIDENCIA

Fuente. 6º informe de Cap Gemini para la Comisión Europea - 2006

In 2006

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MINISTERIO DE LA PRESIDENCIA

Fuente. 7º informe de Cap Gemini para la Comisión Europea – Sep 2007

In 2007

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MINISTERIO DE LA

PRESIDENCIA Conclusions. Evolution

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MINISTERIO DE LA

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MINISTERIO DE LA

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MINISTERIO DE LA

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MINISTERIO DE LA PRESIDENCIA

Fuente.– eGovernment Survey 2008 - Enero 2008

E-Government UN Ranking- 2008

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MINISTERIO DE LA PRESIDENCIA

Fuente.– eGovernment Survey 2008 - Enero 2008

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MINISTERIO DE LA PRESIDENCIA

Benefits for Citizens

To enhance e-Government processes

- Citizens are notably entitled not to provide again data that are already in possession of the public authorities

- to reduce bureaucracy

To ease the citizens’ quality of life

- Gradual reduction of annual photocopies (over 4 million),

- time and money savings

Legal Guarantee

- Verification of citizen’s identity data just under granted consent to access,

- Just authorized staff will inquire and manage these data,

- The system will offer an auditing service to monitor who access these data, when and why.

This initiative will also benefit the foreigners living in Spain who will no longer need

to provide photocopy of their corresponding identification card.

Benefits for Public Administration

Better Efficiency and Effectiveness

- To avoid duplicate data , - To reduce the fraud,

- To reduce tedious bureaucratic processes - To ease the relationship with the citizens, - To provide citizens with better public services - To avoid queues in front offices

- To reduce the file size

- To ease the administrative businesses by collecting just the necessary data

Government Modernisation

- Better use of the ICT.

-To improve the back-end services

- To move towards a non-paper government

Environment Commitment

- To reduce the use of paper

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MINISTERIO DE LA

PRESIDENCIA Conclusions

e-Government in 21st Century

– Citizen-focused,

– Based on efficiency, transparency and inclusion. – Interoperability services,

– Reusable and safe

– National and international framework – Quality services.

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MINISTERIO DE LA PRESIDENCIA

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