Human Capital & Human Resources Certificate Programs

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Human Capital & Human Resources

Certificate Programs

MANAGEMENT CONCEPTS

ENROLL TODAY!

Programs to develop functional and strategic skills in:

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WE’LL BRING THE TRAINING TO YOU.

Virtual. Group Online. With a team.

At your location. Across the nation. Worldwide.

Visit www.ManagementConcepts.com/DeliveryOptions for more information.

Management Concepts understands there are unique and different goals, objectives, learning style preferences, budgets, and travel limitations.

That’s why our flexible delivery options meet all your needs.

Human Capital & Human Resources

Certificate Programs

Management Concepts

Human Capital & Human Resources Certificate Programs

each

feature a suite of courses carefully designed to help you develop your skills as a Federal HR

professional, and position you to advance in your career.

These programs provide in-demand human capital management and human resources

skills in a hands-on, experience-based learning environment, instructed by leading Federal

HR experts. Completing one of these programs develops the critical knowledge, skills, and

competencies that are necessary to successfully lead in the rapidly-changing Federal HR

landscape, and optimize talent within your organization.

CHOOSE THE RIGHT PROGRAM FOR YOU

Human Capital Certificate Program:

For more experienced Federal HR professionals

who need to navigate complex HR challenges. Learn critical competencies such as

problem-solving, project management, and financial management that will enable you

to be a strategic HR leader. This program highlights cross-functional best practices that

prepare you to create and implement solutions throughout the organization, and position

you to lead high-impact talent management solutions.

Human Resources Certificate Program:

For individuals who want to develop core HR

competencies that are the foundation for both generalist and specialist roles. You will use

the skills and knowledge gained in this program to build innovative, fully-compliant

HR solutions.

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How the Program Works

Submit the Letter of Intent (found on page 11 or at

www.ManagementConcepts.com/LOI

). Submitting

this form enrolls you in the program but does not

obligate you to take any courses.

When you have fulfilled all your program requirements,

you will receive a certificate recognizing your achievement.

• Human Capital Certificate Program

• Human Resources Certificate Program

Browse our website at

www.ManagementConcepts.com

for full course descriptions, locations, and dates.

You must complete all the program requirements within

three years of the first day of the first course you take for

certificate program credit. You must attend all classes in

their entirety and pass final examinations (if applicable).

Customize a Certificate Program for Your Organization

We will partner with you to create a unique curriculum customized to meet your

Step 1:

CHOOSE YOUR PROGRAM

Step 2:

ENROLL IN THE PROGRAM

Step 3:

SELECT AND REGISTER FOR COURSES

Step 4:

COMPLETE THE REQUIREMENTS

Step 5:

GRADUATE!

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HUMAN RESOURCES CERTIFICATE PROGRAM

Gain the core competencies and deep

functional expertise every Federal HR

professional needs to be successful, and

develop the skills you need to perform at

every phase of the HR Lifecycle.

• HR Boot Camp

• World Class Customer Service in HR

• HR Analytics

Core Courses (Required)

Elective Courses

TOTAL: 7 Courses

• Employee Relations

• Federal Talent Acquisition

• Getting Efficient: Optimizing HR Operations

• Labor and Management Relations

• Position Classification

Choose three:

• Breakthrough Problem Solving

• Leadership and Management Skills for

Non-Managers

• Navigating Change in Turbulent Times

Choose one:

Choose the Right Program for You

NOTE: We recommend program candidates complete the core courses first, in the order listed above. HUMAN CAPITAL

CERTIFICATE PROGRAM

Learn cross-functional best practices to

create and implement organization-wide

solutions, and manage a wide variety of

client relationships and needs.

Core Courses (Required)

Elective Courses

TOTAL: 7 Courses

• The Federal HR Business Partner

• Supporting Professional Growth in

Organizations

• Federal Workforce Planning

• Project Management Essentials for

Non-Project Managers

• Federal Financial Management Overview

• Analytics Boot Camp

• Job Analysis for Recruitment and

Selection

• Position Management

Choose one:

• Anytime Coaching

• Building and Sustaining Teams

• Communicating Strategically

Choose one:

Need Help Choosing a Program?

Our development experts are available to listen to your interests and

guide you to a certificate program that best meets your needs.

Contact your Certificate Program Administrator at 888.545.8575 or

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H

= Core Course

l = Elective Course

KEY

The Human Capital & Human Resources Certificate Programs Curriculum Matrix shows

how Management Concepts courses count toward the completion of each program.

Use the key to locate core courses and electives for your program.

HUMAN CAPITAL HUMAN RESOURCES

Courses

CERTIFICATE PROGRAMS

NOTE: If you have completed a Human Capital & Human Resources course from Management Concepts that is not listed here and would like to apply that course towards completion of a certificate program, call 888.545.8575 to speak with your Certificate Program Administrator.

Certificate Program Curriculum Matrix

Analytics Boot Camp l

Anytime Coaching l

Breakthrough Problem Solving l

Building and Sustaining Teams l

Communicating Strategically l

Employee Relations l

Federal Financial Management Overview

H

The Federal HR Business Partner

H

Federal Talent Acquisition l

Federal Workforce Planning

H

Getting Efficient: Optimizing HR Operations l

HR Analytics

H

HR Boot Camp

H

Job Analysis for Recruitment and Selection l

Labor and Management Relations l

Leadership and Management Skills for Non-Managers l

Navigating Change in Turbulent Times l

Position Classification l

Position Management l

Project Management Essentials for Non-Project Managers

H

Supporting Professional Growth in Organizations

H

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Features and Benefits

Career and Professional Skills Enhancement

Completing a Management Concepts certificate program demonstrates your ongoing

commitment to, and investment in, your professional development and the success of

your organization — which shows a level of dedication and motivation greatly valued

by high-performing organizations.

Personalized Programs

Your job demands a unique set of skills. Our certificate programs offer a wide variety

of elective courses, which makes it easy to match your curriculum to your specific

requirements, interests, and goals. We also provide guidance to help you develop a

curriculum structured around your needs.

Immediate Application

Advanced instructional design techniques incorporate peer discussions, case studies,

group exercises, practical learning activities, and assessments — enabling you to apply

what you learn in class directly to your work environment.

Current Topics and Comprehensive Materials

Course topics and materials are continuously updated to reflect changes in the workplace

and the latest industry best practices. Our course manuals serve as both in-class guides

and post-course reference materials.

Professional Recognition

Upon completion, you will receive a framed certificate that signifies your knowledge and

proficiency in the related competencies, requirements, and best practices. This new level

of accomplishment places you in an excellent position to advance your career.

Peer Network

As you complete your certificate program courses, you will meet and learn from other

professionals in your field — people with similar career challenges and goals.

To learn more about group or

custom delivery options, call 888.545.8575.

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Frequently Asked Questions

Q. How can I determine whether I am an appropriate candidate for a particular

certificate program?

A. Call us at 888.545.8575 and we will help you select the program and the courses

that are right for your professional development.

Q. Where can I find a full description of courses and pricing?

A. Visit

www.ManagementConcepts.com

for the latest information on courses, pricing,

and schedules.

Q. Can I receive credit for a Management Concepts course that I attended prior to

enrolling in a certificate program?

A. You may count courses up to one year prior to enrolling in the program, as long

as you meet the requirement for full attendance. You must complete the certificate

program within three years of the first day of the first class you take for certificate

program credit.

Q. In order to satisfy the curriculum requirements, may I transfer credit from

courses I have taken elsewhere?

A. Management Concepts considers credit transfer requests on a case-by-case basis.

Please contact your Certificate Program Administrator for further details.

Q. How do I get started?

A. Complete the Letter of Intent located on page 11 of this brochure, or submit it

online at

www.ManagementConcepts.com/LOI

.

Q. Can a certificate program be delivered at my organization?

A. Yes, and any of the certificate programs can be tailored to meet your organization’s

specific needs. Contact us at 888.545.8575 for more information.

Q. Do courses have to be taken in the recommended order in order to receive

certificate program credit for them?

A. Students will benefit from taking the required courses in the recommended order

because they will better understand the course material, but it is not required to

receive credit towards the certificate.

Please visit

www.ManagementConcepts.com/CP

or contact your

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Course Highlights

KEY

= Instructor-Led _{Live Classroom} = Human Capital Certificate Program_{= Human Resources Certificate Program}

HR HC

The following pages provide brief descriptions for many of the core and elective certificate program courses. Please visit www.ManagementConcepts.com/Training for the most up-to-date and complete course information, including dates, tuition fees, and locations.

All Management Concepts courses are available for group delivery.

COURSE: 4650 LENGTH: 5 days NASBA CPE CREDITS: 40

Analytics Boot Camp

• Utilize advanced functionality in Excel for data analysis and decision making

• Employ advanced Excel features to assist in complex problem-solving

• Visualize data and use other statistical techniques to generate relevant information

HC

Anytime Coaching

• Develop your awareness of others and listen effectively

• View positive qualities and possibilities in your employees

• Apply the four practices of the Anytime Coaching model to day-to-day performance improvement

HC

Federal Financial Management Overview

• Identify the legislative requirements for financial management in the Federal government

• Explain how agencies prepare budgets

• Discuss the function of Federal financial statements

HC

COURSE: 4704 LENGTH: 3 days NASBA CPE CREDITS: 24 PDU CREDITS: 21

Building and Sustaining Teams

• Define the criteria that will make your team most successful

• Establish more trusting relationships with and among team members

• Promote effective individual and team behaviors that foster team success

HC

Employee Relations

• Analyze performance criteria and root causes of performance deficiencies

• Discuss processes and procedures for utilizing performance-based actions

• Manage grievance processes and collaboration with agency and union officials

HR

= Instructor-Led Online

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Federal Workforce Planning

• Use analysis to identify gaps with current and future states of an organization’s workforce

• Prepare for implementing workforce planning strategies

HC

COURSE: 4919 LENGTH: 1 day NASBA CPE CREDITS: 8

Getting Efficient: Optimizing HR Operations

• Apply a four-step model to optimize HR operations

• Review mission-critical policies, procedures, and guidelines

• Discuss the monitoring of agency-wide and individual optimization actions

HR

HR Analytics

• Generate a list of HR benchmarks and metrics relevant to an organization’s mission or goals

• Apply best practices for using HR analytics to support making data-driven decisions

• Demonstrate use of the Analytics Process Model to analyze HR data

HR

HR Boot Camp

• Explain the importance of the Federal workforce and HR’s role in optimizing it

• Explain each phase of the HR Lifecycle and how it impacts workforce results

HR

The Federal HR Business Partner

• Use advanced consulting skills to conduct root cause analysis for client HR issues

• Select human capital solutions appropriate for the client’s strategic and operational objectives

HC

Job Analysis for Recruitment and Selection

• Identify and examine the steps in the recruitment selection process

• Use the results of a job analysis to develop an effective vacancy announcement and valid assessment instruments

HC

Federal Talent Acquisition

• Develop and implement a fully compliant talent acquisition strategy

• Advise hiring managers on using assessment to select the best qualified candidates

• Use Entry On Duty, orientation, and onboarding to speed time to full productivity and increase engagement and retention

HR

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Course Highlights

Labor and Management Relations

• Describe the evolution of labor-management relations

• Explain the collective bargaining process

• Explain the processes for, and different types of, grievances

HR

Position Management

• Identify organizational components related to position management

• Summarize organizational gaps and strategic processes to mitigate them

• Demonstrate the use of tools and strategies that overcome workforce planning challenges

HC

COURSE: 6131 LENGTH: 2 days NASBA CPE CREDITS: 16 PDU CREDITS: 14

Project Management Essentials for Non-Project Managers

• Use standard project management tools and techniques to manage project work

• State project objectives using SMART guidelines

HC

COURSE: 4918 LENGTH: 1 day NASBA CPE CREDITS: 8

Supporting Professional Growth in Organizations

• Create and capture useable career development models and tools

• Demonstrate employee network building and action-planning support

HC

World Class Customer Service in HR

• Describe how to create shared expectations with internal clients

• Communicate with customers in a manner that builds credibility and trust

• Develop a plan to improve delivery of customer service

HR

Leadership and Management Skills for Non-Managers

• Use effective communication techniques to improve results

• Apply problem-solving and decision-making skills to accomplish tasks

• Use effective strategies for organizing projects and negotiating resources

HR

Position Classification

• Apply the guidance provided by the GS and FWS when classifying positions

• Identify real-world issues that impact classifiers

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Use the matrix below to identify Management Concepts HR courses that cover many of

the HR competencies as identified by the Office of Personnel Management (OPM).

OPM HR Competencies Matrix

Classification Compensation Customer Service Employee Benefits HR Development HR Information Systems Staffing Performance Management Employee Relations Labor Relations Policy Workforce Planning

Employee Relations

The Federal HR Business Partner Federal Talent Acquisition Federal Workforce Planning

Getting Efficient: Optimizing HR Operations HR Analytics

HR Boot Camp

Job Analysis for Recruitment and Selection Labor and Management Relations Position Classification

Position Management

Supporting Professional Growth World Class Customer Service in HR

COMPETENCIES*

Courses

Get a Complete Overview of

Federal HR in Just 5 Days

HR BOOT CAMP

with

NOTE: For a complete list of technical and general HR competencies, visit www.hru.gov.

HR BOOT CAMP

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Grants Management Certificate ProgramTM MANAGEMENT CONCEPTS 888.545.8575 | www.ManagementConcepts.com Contract Holder Contract GS-02F-0010J ENROLL TODAY! Learn in the classroom or online

Training to develop critical skills for:

Federal Personnel // Pass-Through Recipients // Recipients of Federal Awards

Grants Management Certificate Program™

Training to develop critical skills for:

• Federal Personnel

• Pass-Through Entities

• Recipients of Federal Awards

Federal Financial Management Certificate Program MANAGEMENT CONCEPTS 888.545.8575 | www.ManagementConcepts.com Contract Holder Contract GS-02F-0010J ENROLL TODAY!

Training to help you achieve the highest level performance in:

Accounting // Auditing // Budgeting // Financial Management

Federal Financial Management Certificate Program

Training to help you achieve the highest level of performance in:

• Accounting

• Auditing

• Budgeting

• Financial Management

Management Concepts professional certificate programs are designed to help you develop the comprehensive knowledge and skills needed for highly competent performance and long-term success in your field. In addition to our certificate programs in Human Capital & Human Resources, we offer several other certificate programs, including:

ENROLL TODAY!

Learn in the classroom or online

Project & Program Management Certificate Programs

MANAGEMENT CONCEPTS

888.545.8575 | www.ManagementConcepts.com

Contract Holder Contract GS-02F-0010J

Programs to develop expertise in:

Agile Processes and Techniques // Business Analysis / Requirements Management // IT Project Management // Project Management // Program Management // Systems Engineering

Project & Program Management Certificate Programs

Programs to cultivate knowledge in:

• Agile Processes and Techniques

• Business Analysis / Requirements Management

• IT Project Management

• Project Management

• Program Management

• Systems Engineering

For more information or to enroll, visit us at

www.ManagementConcepts.com/CP

or call 888.545.8575.

Other Certificate Programs

from Management Concepts

Leadership & Management Certificate Programs MANAGEMENT CONCEPTS 888.545.8575 | www.ManagementConcepts.com Contract Holder Contract GS-02F-0010J ENROLL TODAY!

Programs to develop expertise in:

Analytics // Leadership // Professional Skills // Supervision

Leadership & Management Certificate Programs

Programs to develop expertise in:

• Leadership

• Supervision

• Analytics

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Letter of Intent

Get Started Today!

Simply complete this Letter of Intent and mail or fax it to us. Or enroll online at

www.ManagementConcepts.com/LOI

.

I am interested in enrolling in the following certificate program(s):

Human Capital Certificate Program

Human Resources Certificate Program PLEASE PRINT

FULL NAME LAST 4 DIGITS OF SSN

ORGANIZATION TITLE ADDRESS CITY/STATE/ZIP PHONE (WORK) EMAIL PHONE (HOME)

PRIORITY CODE(The priority code can be found below your name on the mailing label.)

Please Return To: Management Concepts

Attn: Certificate Program Office

8230 Leesburg Pike • Tysons Corner, VA 22182

Phone: 888.545.8575 • Fax: 703.790.1371

Email: [email protected]

I understand that I must complete this program within three years of the first course I take for certificate program credit and that I may withdraw from the program at any time with no obligation. I also understand that this letter is for Management Concepts records only. It is not a legal contract and does not obligate me to take any courses.

Anticipated Start Date:

Professional Affiliations:

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About Management Concepts

TRAINING LOCATIONS

BROAD SELECTION OF OFFERINGS

COTSCourses industry-respected Certificate Programs

250 _&

14

INDIVIDUAL TRAINING SUBJECT AREAS

Acquisition & Contracting Business Analysis & Data Analytics Financial Management

Grants & Assistance

Human Capital & Human Resources Leadership & Management Project & Program Management

JAN DEC

GROUP LEARNING

Group sessions delivered annually

Choose what you want, where you want it, and on a schedule that aligns with your business cycle.

Timely, relevant, and

immediately applicable content

Nationally-recognized continuing education options

More than 1 million individuals, teams, and organizations served

SATISFACTION GUARANTEED

THE MANAGEMENT CONCEPTS DIFFERENCE

We are committed to empowering

individuals, teams, and organizations

to grow and achieve their missions with our high-impact training courses, certificate programs, and professional development solutions.

For more information, follow us on Twitter @Mgmt_Concepts

Find classes across the U.S., around the globe, and online! for

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Tuition fees, course titles, course schedules, and terms and conditions are subject to change without notice. Visit our website for the most current information: www.ManagementConcepts.com.

Copyright © 2015 by Management Concepts. Trademarks: Management Concepts logo, and related trade dress — including design of this brochure — are trademarks of Management Concepts and may not be used without permission.

Intellectual Property Policy: By registering for or otherwise ordering a Management Concepts course, you acknowledge that Management Concepts training materials are protected by U.S. and international copyright laws. In addition, you agree not to use the company’s training materials, including but not limited to the concepts and ideas expressed in the training, to create a competing product/service.

Satisfaction Guarantee

As evidence of our commitment to your complete satisfaction, Management Concepts offers a money-back guarantee on every open enrollment course we offer. If you are not satisfied that we have met the stated objectives of the course, we will either refund your tuition in full or apply the amount to another course. Concerns should be sent to:

Management Concepts Attention: Customer Care 8230 Leesburg Pike Tysons Corner, VA 22182 Phone: 888.545.8571

Email: [email protected]

GSA Contract

Eligible buyers may purchase certain Management Concepts products and services under the company’s GSA Multiple Award Schedule (MAS) 874 Contract #GS-02F-0010J. Buyers should indicate that their purchase is being made under the company’s MAS contract at the time they place their order. In addition, their order should include the company’s MAS contract number. Please contact us with any questions about the ordering procedure at 888.545.8575.

UNLEASHING

the

POTENTIAL

of

Individuals, Teams, and Organizations

Continuing Education

NATIONAL ASSOCIATION OF STATE BOARDS OF ACCOUNTANCY (NASBA) CPE CREDIT Management Concepts is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors through its website: www.learningmarket.org. Student complaints will be handled in accordance with our Satisfaction Guarantee.

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8230 Leesburg Pik e | Tysons Corner , V A 22182 | 888.545.8575 www .ManagementConcepts .com PRSRT STD _{U.S. Postage} PAID Management Concepts HS1505

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To learn more and enroll in a training program, call 888.545.8575 or visit www.ManagementConcepts.com/CP.