This Warning event message should be ignored during rebuild phase of the RAID1 set.

(1)

False error detection by Windows

During the disks synchronization phase of the new iPC range (see full list in Annex1), Windows raises a Warning event (Event ID 52) stating that an error will occur and that the hard disk should be replaced.

WORKAROUND

To get accurate information of the Raid, the user must install the RAID tool (provided in the restore DVD) and make sure that it is started at Windows startup (*).

(2)

Resolution Event ID 52 2/8 V 1.0

September 20th, 2013

It can be configured to show popup Windows or to email event log when events occur (event level can also be configured).

Errors and Warnings which are raised during the disks synchronization phase (**) must be ignored.

If the RAID status is operational and the RAID tool is running, a RAID system defect will always be detected by the RAID tool stating a new event occurred

(3)

(*) Windows 7 (SP1) startup issue (32 bits and 64 bits)

Windows 7 increased the default UAC and prevents the RAID tool to be launched automatically at startup.

WORKAROUND

RunasRob (http://www.robotronic.de/runasroben.html) is a shareware which can give limited administrator rights for a specific application. It is recommended to use this software (or any other similar software) to start the RAID tool in Windows 7.

See installation and configuration of RunasRob in Annex2

(**) The RAID status is given by the state of both Mirror0 and Mirror1 Mirror0/1 can have 4 different states

Current: Disk is okay and currently in use for operating (when both disks show current, RAID bundle works properly and offers redundancy of data)

Dropped: Disk is not available because of disk defect etc. (RAID bundle is in risk, new HDD could be inserted)

Rebuild: Synchronization process of RAID is ongoing after exchange (or dropped and rebuild command) of HDD. >> During rebuild process all data from good disk (Current) are transferred to the other disk.

Sync: Synchronization process of RAID is ongoing after a failure. Any unexpected action occur that brought inequality to RAID bundle (e.g. power fail without shut down) >> During sync process all data are compared, checked and synchronised

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Annex1

Configured PC list

Catalog Number Description

HMIPCCB●●●●●●●●●x●●● Box PC DC configured HMIPCCP●●●●●●●●●x●●● Panel PC configured

HMIPCCT●●●●●●●●●x●●● Panel PC configured Stainless steel where x can be 1, 3, 6 or 7

Boxes list if optional RAID board (HMIYRAIDPCI11) added Catalog Number Description

HMIBPHDD5701 Box PC Performance Hard Disk DC 5 slots

HMIBPFDD57F1 Box PC Perform. F.Disk DC 5 slots VJC

HMIBPFDD5701 Box PC Performance F.Disk DC 5 slots

HMIBPHDD2701 Box PC Performance H.Disk DC 2 slots

HMIBPFDD27F1 Box PC Perform. F.Disk DC 2 slots VJC

HMIBPFDD2701 Box PC Performance F.Disk DC 2 slots

HMIBUHND2P01 Box PC Universal Hard Disk DC 2 slots

HMIBUFND2PF1 Box PC Universal F.Disk DC 2 slots VJC

HMIBUFND2P01 Box PC Universal Flash Disk DC 2 slots

HMIBUHND1P01 Box PC Universal Hard Disk DC 1 slot

HMIBUFND1PF1 Box PC Universal F. Disk DC 1 slot VJC

HMIBUFND1701 Box PC Univ. FD DC 1 slot Win 7 32bits

HMIBUFND1P01 Box PC Universal Flash Disk DC 1 slot

HMIBUCND1E01 Box PC Universal CF DC 1 slot

Panels list if optional RAID board (HMIYRAIDPCI11) added

Catalog Number Description

HMIPRH7A2701 Panel PC stainl. Perf. HDD 15" AC 2 slots

HMIPTH7D2P01 Panel PC stain. Univ. HDD 15" DC 2 slots

HMIPTF7D2P01 Panel PC stainl. Univ. FD 15" DC 2 slots

HMIGTW73545 Open Panel Stainless Steel 15" Color

HMIPPH9A2701 Panel PC Perform. H.Disk 19" AC 2 slots

HMIPPH9D2701 Panel PC Perform. H.Disk 19" DC 2 slots

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HMIPPF9A2701 Panel PC Perform. F.Disk 19" AC 2 slots

HMIPPH7B2701 Panel PC Perf. HDD 15" DC 2 slots Bat

HMIPPH7A2701 Panel PC Perform. H.Disk 15" AC 2 slots

HMIPPH7A2P01 Panel PC Perform. 15” HDD AC 2 slots XP Pro

HMIPPH7D2701 Panel PC Perform. H.Disk 15" DC 2 slots

HMIPPF7A27F1 Panel PC Perf. FD 15" AC 2 slots VJC

HMIPPF7A2701 Panel PC Perform. F.Disk 15" AC 2 slots

HMIPPF7A2P01 Panel PC Perf. 15” FD AC 2 slots XP Pro

HMIPUH9A2P01 Panel PC Universal H.Disk 19" AC 2 slots

HMIPUH9D2P01 Panel PC Univ. H.Disk 19" DC 2 slots

HMIPUF9A2PF1 Panel PC Univ. FD 19" AC 2 slots VJC

HMIPUF9A2P01 Panel PC Universal F.Disk 19" AC 2 slots

HMIPUH7A2P01 Panel PC Universal H.Disk 15" AC 2 slots

HMIPUH7D2P01 Panel PC Univ. H.Disk 15" DC 2 slots

HMIPUF7A2PF1 Panel PC Univ. FD 15" AC 2 slots VJC

(6)

Resolution Event ID 52 6/8 V 1.0 September 20th, 2013

Annex2

Installation of RunasRob 1) Download RunasRob

2) Connect in Administrator mode 3) Launch RunasRob

4) On this windows press i and Return

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Configuration of Crypt file under RunasRob 1) Connect in Administrator mode

2) Go to C:\Program Files(x86)\RunasRob (64bits) or C:\Program Files\RunasRob (32 bits) 3) Launch RunasRob as Administartor (right click and "Run as administrator”)

4) On this windows press Return

5) Configure this screen with your information

6) Click on “Save crypt file….” 7) Click on “Exit”

Administrator name PW Administrator

(8)

Configuration of Startup Menu to launch automatically the Crypt file 1) Logon on Administrator and for each Users session

2) On C:\Program Files(x86)\RunasRob (64 bits) or C:\Program Files\RunasRob (32 bits), create a shortcut on “crypt.xus” file

3) Click on Yes in this screen

4) Move this shortcut created on “Startup menu”. 5) Repeat 2) 3) 4) in each logon session.