be the first.
ENGEL
e-connect.24
typically pays for itself
the first time
you experience large-scale machine downtime
Perfect online support, directly on your machine: ENGEL e-connect.24 gives you access to qualified remote maintenance and online support around the clock. 400 service engineers from our global production plants help you quickly control unplanned machine downtime at any time.
What you expect …
immediate response, 24/7
qualified remote maintenance
inexpensive support
minimised downtimes
higher machine availability for maximum productivity
improved productivity
What
ENGEL e-connect.24
offers …
free 24/7 service
global online support
qualified ENGEL support
fast troubleshooting
absolute data security
complete service historyENGEL e-connect.24
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When a machine is down, immediate action is required. ENGEL e-connect.24 stands for fast and competent ENGEL support directly on your machine. Our free remote maintenance package guarantees the return of your machine to trouble-free production in the shortest time possible. The result: an optimal support process and even greater productivity.
1
send help request
2
notify defined 1
stlevel support
4
fast troubleshooting
service request by
user via PC/laptop/app
operator on the machine
machine in case of an alarmsend e-mail to
ENGEL e-connect.24 support
customer-specific support
optionally: 2nd and 3rd level support
initiate or implement a solution to your problem
complete service history
close service request
disconnect from ENGELqualified analysis of error via audio, video or text conferencing:
3
comprehensive online analysis
remote view
status report
software oscilloscopeENGEL e-connect.24
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With ENGEL e-connect.24 we provide a fast response as soon as you need it. We supply a
hardware and software package adapted to your individual requirements. All you need is Internet access for the ENGEL Service Box and a network for connecting the individual machines via cable or Wi-Fi.
ENGEL
Service Box
the user-friendly plug & play solution
including a software package for your PC or laptop
1 box for up to 20 machinesENGEL e-connect.24
screen page
for triggering a service request on the machine (automatically or manually)
standard with new ENGEL machines
optional retrofitting where neededENGEL e-connect.24
service package
select: 1, 2, 3 or 5 years for your machine
unlimited 24/7 online supportENGEL
Wireless Module
(optional)
wireless connection via Wi-Fi or UMTS
consisting of a USB modem & Wi-Fi routercall up machine and production status anytime via mobile phone
send service requests quickly and easily
maintain an overview of all current machine alarms
ENGEL e-connect APP
Save time & money
fast response time
fewer on-site service calls
reduce travel expenses
optimal preparation for on site callsBoost productivity
improve machine availability
reduce idle times
perfect support for machine optimisationLeverage expert knowledge
access to top ENGEL experts worldwide
network know-how from your own facilitiesYou decide what information you want to pass on to us: with ENGEL e-connect.24, you always keep control over your data. Our TÜViT certified remote service software is designed in such a way that we can only access the machines you actively release to us. All exchanged data is encrypted, and then securely and completely documented. This gives you a perfect overview of your ma-chine's service history.
Your ENGEL
e-connect.24 benefits
Looking back on his experiences with ENGEL e-connect.24, Luke Biller of Toledo Molding & Die in Tiffin, Ohio, says: “I was surprised at how easy it was to work via remote connection. The ENGEL service engineer guided me towards the solution step by step. We could immediately see how the machine was responding to the changes. We now have a feeling of security at all times, even at remote production sites.”
Luke Biller, Toledo Molding & Die
certified security
more than a machine
ENGEL plus
For you and your production cells, plastic processing represents a constantly varying challenge for the lifetime of a machine. To tackle these challenges, we provide highly experienced support with our ENGEL plus range of services. We off er you on-site global service and support, high quality retrofi ts and optimisation tools, as well as a comprehensive professional training portfolio.
ENGEL
know-how
Consolidate your expertise: to make sure you and your staff stay in top form, ENGEL plus features targeted training based on the transfer of comprehensive know-how.
training (seminars, e-training), forums, consulting
ENGEL
availability
Guarantee continual productivity: ENGEL plus off ers you a comprehensive range of preventive services to keep your valuable machines functioning properly at all times.
maintenance contracts, protect (+), Formula 24, oil maintenance, everQ, consulting
ENGEL
optimisation
Specifi cally optimise your quality level: ENGEL plus optimisation enables you to adapt your pro-duction operation to changing conditions and make it even more cost and energy effi cient.
fl omo, everQ, e-factory, iQ weight control, consulting
ENGEL
efficiency
Reach your full potential: increase the effi ciency of your machines through intelligent, well-proven system components from ENGEL plus.
ecodriveR, fl omo, oil maintenance, heater band insulation, consulting
ENGEL
support
On-site support around the clock: whenever you need assistance, our top service engineers off er comprehensive support worldwide.
e-connect.24, hotline, spare parts
ENGEL
upgrade
Create reliable added value: enhance your production cell with ENGEL plus upgrade solutions and generate benefi ts of additional functionality.
viper, Retrofi t, foammelt (MuCell®), software, injection units, peripherals
ENGEL e-connect.24
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be the first. ENGEL e-connect.24
EN 2015-09
ENGEL AUSTRIA GmbH | A-4311 Schwertberg | tel: +43 (0)50 620 0 | fax: +43 (0)50 620 3009 e-mail: [email protected] | www.engelglobal.com
